I would like to say a big thank you to Charlie Row for helping me with my house and contents insurance call. The service was excellent, and Charlie was very professional, friendly, and helpful through... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
As many other reviews have noted, the professional, friendly, and patient customer service was excellent. I had a great chat with Evelyn, who made the whole process as simple and clear as possible. I... Zobacz więcej
Very helpful, staff were very friendly, forgot my advisors name but he was not pushy, rung to check how things were going, sorted out a matching quote when I got a better one, and answered all my ques... Zobacz więcej
Reakcja na opinię
An excellent and courteous service. The agent, who indicated that he was new, took time to read all the notes on my account before offering an opinion. Additionally, he stressed the importance of read... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
first2protect.co.uk
Napisane przez firmę
- About Us
- We specialise in Property Insurance and believe in providing sound advice and above all, insurance products that our customers can claim on.
- Our Purpose
- We strive to deliver best in class service through our people, by providing specialist property insurance advice and a convenient solution primarily to customers undergoing a property transaction.
- Our Culture
- Our culture is centred around People. We're always searching for ways to do things even better, providing you with the best service and solutions possible. Our four core values, created by our employees, are more than just words. They shape our culture and guide our behaviours in everything we do. They bring us together. And how we live them every day inspires us all.
- Our Core Values
- We put People First; giving selfless consideration to our Customers, Colleagues and Partners. We strive for Continuous Improvement of our service, People, brand and products. We Take Ownership by being pro-active and delivering on promises. We Enjoy the Journey by being positive, seizing opportunities and celebrating achievements.
Dane kontaktowe
1st Floor, Keble House, Southernhay Gardens, EX1 1NT, Exeter, Zjednoczone Królestwo
- 01392 849750
- customerservice@first2protect.co.uk
- www.first2protect.co.uk
4,9
Doskonała
7 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 94% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Aaron M was precise and to the point…
Aaron M was precise and to the point whilst maintaining a friendly nature
17 czerwca 2026
Opinia niezależna
Odpowiedź od First2Protect
Thank you for your feedback!
We’re delighted to hear Aaron provided clear, concise, and friendly support. We’ll be sure to pass on your kind comments.
Very helpful…
The person I was dealing with was very patient and helpful. She answered all my questions and explained everything clearly
17 czerwca 2026
Opinia niezależna
Odpowiedź od First2Protect
Thank you for your kind feedback!
We’re delighted to hear you received such patient and helpful support, with everything clearly explained. We really appreciate your comments.
Excellent service
Excellent service, sounded happy in their job and very helpful. Great quote to suit my needs and first class service
16 czerwca 2026
Odpowiedź od First2Protect
Thank you for your kind feedback!
We’re delighted to hear you received such patient and helpful support, with everything clearly explained. We really appreciate your comments.
Thomas was very helpful with my situation
Thomas was very helpful with my situation. He was very knowledgeable in his craft, and very patient with me. Can’t recommend him enough
17 czerwca 2026
Opinia niezależna
Odpowiedź od First2Protect
Thank you for your fantastic feedback!
We’re delighted to hear Thomas was so knowledgeable, patient, and helpful. We really appreciate your recommendation and will be sure to pass on your kind comments.
Extremely helpful team
Extremely helpful team, when I called to update my insurance for my rental house. The helpful team answered my few little questions. I appreciate the help and advice I receive.
16 czerwca 2026
Odpowiedź od First2Protect
Thank you for your feedback!
We’re delighted to hear our team was so helpful when updating your rental property insurance and that your questions were clearly answered. We really appreciate your kind comments.
Really helpful call with Evelyn who…
Really helpful call with Evelyn who talked us through the options for our first house purchase. Very friendly, patient and gave us a selection of suitable options. Thanks!
17 czerwca 2026
Opinia niezależna
Odpowiedź od First2Protect
We’re delighted to hear Evelyn was so helpful, friendly, and patient while guiding you through your options. It’s great to know she supported you during your first house purchase—we’ll be sure to pass on your kind comments.
Very quick and easy to do and Dennis…
Very quick and easy to do and Dennis was friendly and helpful.
17 czerwca 2026
Opinia niezależna
Odpowiedź od First2Protect
Thank you for your feedback!
We’re delighted to hear Dennis was friendly and helpful, and that everything was quick and easy for you.
Transparent and detailed in all the…
Transparent and detailed in all the explanations and provided alternatives to each premium to suit individual needs.
9 czerwca 2026
Odpowiedź od First2Protect
Thank you for your feedback!
We’re delighted to hear you found our service transparent and detailed, and that we were able to provide options to suit your needs. We really appreciate your kind comments.
Becky was amazing from beginning to the end
Becky was amazing from beginning to the end. I called late, I was under pressure with time to sort insurance out I was lucky I got Becky! She provided excellent and extremally professional service. Also her optimism and attitude was great. Congratulation to have Becky in your team!
16 czerwca 2026
Opinia niezależna
Odpowiedź od First2Protect
Thank you for your wonderful feedback!
We’re delighted to hear Becky provided such excellent, professional support—especially when you were under time pressure. It’s great to know she made a positive difference, and we’ll be sure to pass on your fantastic comments.
Excellent customer service by Nathan…
Excellent customer service by Nathan Spillings. Information was easy to understand and he was friendly and polite over the phone.
15 czerwca 2026
Opinia niezależna
Odpowiedź od First2Protect
Thank you for your kind feedback!
We’re delighted to hear Nathan provided clear, friendly, and easy-to-understand support. We’ll be sure to pass on your comments.
Odpowiedź od First2Protect
Thank you for your feedback!
We’re pleased to hear the renewal process was easy and that the reminder was helpful.
Very helpful
Very helpful, and they kindly called me as my online chat had timed out.
16 czerwca 2026
Opinia niezależna
Odpowiedź od First2Protect
Thank you for your feedback!
We’re pleased we could follow up with a call after your chat timed out and provide helpful support. We really appreciate your kind comments.
Very helpful and friendly… recommended
Very helpful and friendly… recommended
16 czerwca 2026
Opinia niezależna
Odpowiedź od First2Protect
Thank you for your feedback!
We’re delighted to hear you found our team helpful and friendly. We really appreciate your recommendation.
I spoke with Jodie to get a quote for…
I spoke with Jodie to get a quote for my building and contents insurance. She was very helpful and reassuring.
16 czerwca 2026
Opinia niezależna
Odpowiedź od First2Protect
Thank you for your feedback!
We’re delighted to hear Jodie was helpful and reassuring while assisting with your quote. We’ll be sure to pass on your kind comments.
Very friendly staff
Very friendly staff, Jamie, (i think) was very chatty and extremely helpful, explained everything and helped me through the process. Waiting times were not long when calling and the call back was brilliant. Policy price less than i expected, very pleased overall. Thank you
16 czerwca 2026
Opinia niezależna
Odpowiedź od First2Protect
Thank you for your feedback!
We’re delighted to hear you found the team friendly, helpful, and easy to deal with, and that everything was clearly explained. It’s great to know the process was smooth, the wait times were short, and you were pleased with the price.
I got a new home insurance completed…
I got a new home insurance completed today and Darryl Powell provided an excellent service and explained the insurance options and also so need to speak to under writers regarding few clarification for my property and provided a great service.
16 czerwca 2026
Opinia niezależna
Odpowiedź od First2Protect
Thank you for your feedback!
We’re delighted to hear Darryl provided excellent service, clearly explained your options, and supported with underwriting queries. We’ll be sure to pass on your kind comments.
Alfie was incredibly helpful
Alfie was incredibly helpful! Explained everything I needed to know in a clear & polite way & went out of his way to contact the department I needed, to save me doing it myself. Many thanks for a brilliant service!
16 czerwca 2026
Opinia niezależna
Odpowiedź od First2Protect
Thank you for your fantastic feedback!
We’re delighted to hear Alfie was so helpful, providing clear support and going the extra mile to assist you. We’ll be sure to pass on your kind comments.
Curtis Gillard was great
Curtis Gillard was great - very friendly and efficient
16 czerwca 2026
Opinia niezależna
Odpowiedź od First2Protect
Thank you for your feedback!
We’re delighted to hear Curtis provided such friendly and efficient service—we’ll be sure to pass on your kind comments.
Odpowiedź od First2Protect
Thank you for your feedback!
We’re delighted to hear Theodore was so helpful and informative—we’ll be sure to pass on your kind comments.
Change Status of Policy
I needed to change my policy from residential use to commercial, I was transferred to Wesley who was extremely helpful and efficient. My policy was changed immediately with advice on other options that I needed. It was much easier than I expected.
16 czerwca 2026
Opinia niezależna
Odpowiedź od First2Protect
Thank you for your feedback!
We’re delighted to hear Wesley was so helpful and efficient in updating your policy and providing clear advice. It’s great to know the process was easier than expected—we’ll be sure to pass on your kind comments.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.