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Fennies Nurseries Recenzje 

9
•
Wynik TrustScore: 3 na 5

2,8

Szkółka roślin
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Informacje dotyczące firmy

  1. Szkółka roślin
  2. Żłobek
  3. Przedszkola

Napisane przez firmę

We offer the right start for under 5s through holding a sense of family at our core & continually investing to be the best to create an exceptional Early Years experience where children, families & team members thrive. Our beautifully designed, modern nurseries provide an enriching environment tailored to each child’s individual needs, and beyond being a nursery, Fennies is a hub of creativity and fun that sparks wonder and encourages a lifelong passion for learning. A group of 24 day nurseries on a mission to provide the right start for under-5s, Fennies has been a pioneer in educational excellence for over 33 years. We currently have 24 purpose-built settings, each meticulously designed with Early Years in mind, with nurseries across London, Surrey, Middlesex, Kent, and Berkshire.

Dane kontaktowe

2,8

Średnia

Wynik TrustScore: 3 na 5

9 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 60% z negatywnych recenzji

Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

2,8

Wszystkie recenzje

(9)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 8

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Dokonujemy weryfikacji wystawionych opinii

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej
Oceniono na 1 z 5

You can not find someone to talk about…

You can not find someone to talk about your kids problems. Really hard to work with them. It's been a 9 months or so and even my daughter refusing to go there. So what do I do? No one knows in the nursery. Management is so rude when you try to solve your problems. I dont know if they know their responsibilities.

If you lucky your key person stays 2 months otherwise keep changing and resigning. (For Reading Branch)

7 lipca 2026
Opinia niezależna
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Odpowiedź od Fennies Nurseries

We understand how important consistency, familiar routines, and strong relationships are in helping children feel secure and settled. We appreciate that changes can sometimes feel unsettling, and we always aim to support children through these transitions with care and sensitivity.

Our leadership team, including the Nursery Manager, regularly spend time within the rooms as part of our commitment to maintaining the highest quality of education and care. Being present alongside our educators allows us to role model best practice, support our team, build strong relationships with the children and families, and ensure we continue to deliver a nurturing, high-quality learning environment. This hands on approach is something we value greatly and forms an important part of our continuous quality improvement.

We are proud of the strong relationships we build with our families and of the open communication we maintain throughout each child's journey with us. We remain committed to providing a safe, nurturing, and engaging environment where every child can thrive, and we are pleased that this commitment was recognised and reflected in the positive outcomes of our recent Ofsted inspection.

Thank you again for taking the time to share your feedback. We wish you and your family all the very best for the future.

Oceniono na 1 z 5

Unfortunately

Unfortunately, our experience at this nursery has been quite poor due to ongoing staffing issues. Teachers seem to change very frequently, and there often aren’t enough staff available. Even the manager sometimes has to step in and cover in the classroom, which suggests they are struggling with numbers.
Communication is also difficult. When we had questions or concerns and tried to speak with someone in charge, it was hard to find the right person. We were often told that staff were busy or unavailable, and getting proper answers or resolutions took a long time.
The nursery also seems to have problems with consistency. Class arrangements and routines often change without much notice, and it’s not always clear how decisions are being made. This lack of stability has made it difficult for our child to settle properly.
Overall, while the facilities are nice, the constant staff changes and poor communication have made us question whether this is the right place for our child. We hope the management addresses these issues soon.

7 lipca 2026
Opinia niezależna
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Odpowiedź od Fennies Nurseries

Thank you for taking the time to share your feedback. We are sorry to hear that you feel disappointed with your experience at our nursery.

The safety, wellbeing, and happiness of every child in our care are always our highest priorities. We take all safeguarding concerns extremely seriously, and every concern raised is managed in line with our safeguarding policies and procedures, ensuring appropriate action is taken within the required timescales. Our procedures are designed to protect all children and to ensure that any incidents are responded to promptly, appropriately, and with the children's best interests at the centre of every decision.

Our leadership team, including the Nursery Manager, regularly work alongside our educators within the rooms as part of our commitment to maintaining the highest quality of education and care. This enables us to role model best practice, support our team, build strong relationships with children and families, and ensure we continue to provide a nurturing and engaging environment. This hands-on approach is an important part of our continuous quality improvement.

We value positive partnerships with our families and are always willing to meet with parents to discuss any concerns when it is safe and appropriate to do so. We are committed to maintaining respectful, professional, and constructive communication, ensuring that all conversations take place in a manner that supports the wellbeing and safety of everyone involved.

We recognise that transitions between rooms and groupings can sometimes be challenging, and these decisions are always made with careful consideration of each child's individual developmental needs, wellbeing, and readiness, rather than solely their age.

We are proud of the positive relationships we build with our children and families and of the open communication we maintain throughout each child's journey with us. We remain committed to providing a safe, nurturing, and engaging environment where every child can thrive, and we are pleased that this commitment was recognised and reflected in the positive outcomes of our recent Ofsted inspection.

Thank you again for taking the time to share your feedback. We wish you and your family all the very best for the future.

Oceniono na 5 z 5

A supportive team and a positive…

A supportive team and a positive culture. Working in the support office and being able to help parents in a meaningful way has been especially rewarding

21 stycznia 2026
Opinia niezależna
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Odpowiedź od Fennies Nurseries

Thank you for sharing your experience. We are so pleased to hear that you feel supported and enjoy being part of a positive culture. Making a meaningful difference for parents is at the heart of what we do, and it is wonderful to know that your role in the support office allows you to do that. We appreciate your kind words.

Oceniono na 5 z 5

Career Opportunities

After joining just over a year ago I’ve loved my time working at Fennies within the support office. Within the first year I’ve had ample opportunities to grow and develop, even earning myself a promotion within the first 8 months helping me progress in my career. Would highly recommend to others!

21 stycznia 2026
Opinia niezależna
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Odpowiedź od Fennies Nurseries

Thank you for taking the time to share your experience. It is wonderful to hear that you have felt supported in your role and that you have been able to progress so quickly. Career development and recognition are very important to us, so your feedback means a great deal to the team. We are delighted that you have enjoyed your first year and we appreciate your recommendation.

Oceniono na 5 z 5

We’re so glad we chose Fennies!

We’re so glad we chose Fennies!
We have a three-year-old at Fennies and we honestly couldn’t be happier. Our child absolutely loves going each day and has settled in so well. The team are so caring and genuinely take the time to understand her and her interests, teh commuication we recieve through our parent app is fab!

We’ve seen such a positive difference in our child’s confidence and independence since starting. It’s so reassuring as a parent to know your child is happy and safe. 

We’re so glad we chose Fennies!

15 stycznia 2026
Opinia niezależna
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Odpowiedź od Fennies Nurseries

Thank you for taking the time to share this. It is wonderful to hear how happily your child has settled and how much confidence and independence they are building. The team will be delighted to know that their care and communication are making a difference for you. We are grateful for your trust in us and very glad to have you at Fennies.

Oceniono na 1 z 5

Serious safeguarding concerns – three injuries in three months

We recently withdrew our daughter from Fennies Kidbrooke due to serious safeguarding concerns.

In just three months of attending two days per week, she suffered three separate injuries:

A scrape under her eye that staff failed to notice or record until we raised it.

A thumb injury with bleeding after a fall that was not even witnessed by staff.

A severe bite mark from another child that left bruising and broken skin, with no clear explanation of how it happened or what steps would be taken to prevent recurrence.

While the nursery acknowledged these incidents, management dismissed them as “occasional accidents.” For us, the frequency and seriousness — especially two incidents within two consecutive weeks — is not “occasional” at all. We saw no evidence of staff retraining, closer supervision, or any follow-up measures.

Despite our immediate withdrawal for safeguarding reasons, Fennies still insisted on charging us for an 8-week notice period, which we believe is unacceptable given the circumstances.

We have filed a formal complaint with Ofsted and Local Authority Children’s Social Care / Safeguarding Team.

Sadly, what should have been a safe and nurturing environment has left us with deep disappointment and concern. We cannot recommend this nursery, and urge other parents to be cautious.

12 września 2025
Opinia niezależna
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Odpowiedź od Fennies Nurseries

Thank you for bringing this to our attention. We are very sorry to hear about your concerns and understand how upsetting this must have felt for you as a parent. Safety and supervision are our highest priority and we take any injury or safeguarding concern extremely seriously.

We appreciate you taking the time to share your experience and we remain committed to providing a safe and supportive environment for every child in our care.

Oceniono na 1 z 5

It is a horrid place to work

It is a horrid place to work. Never work for Fennies in Raynes Park. They don't pay you for your hours, the management is a control freak. You can't even help someone without being told to go back in your room. I am off for stress and hope I find something else quick

8 października 2024
Opinia niezależna
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Odpowiedź od Fennies Nurseries

Thank you for sharing your feedback. We are very sorry to hear that you felt this way during your time with us. We always want our team to feel supported and valued for their work. We take concerns about wellbeing, culture and pay extremely seriously. You are more than welcome to contact us through our central office and get in touch with our HR Team.

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