Feedem Ltd Recenzje 

Shocking, took payment for a large size flexi lead for a 50kg dog and other items. Emailed a week later to say lead and another item were not in stock.

Suggested a medium flexi because it was by the same manufacturer which would have been dangerous for a dog that size.
Stated I should choose other items to make the order back up to the free post level even though it was their fault they couldn't supply my order. No offer of sending me the rest free post as it was their error or anything similar.
Then took another week and three attempts to contact via email, Facebook, online form before they finally said a refund would be processed that day.

Used to be such a good company as I have shopped with them for years but so disappointing - they did not even comment or apologise for their ridiculous lead suggestion.

RIP OFF MERCHANTS, they wanted £30 in postage for dog toys & 3 bags of hedgehog food. ABSOLUTE DISGRACE. I order regularly online, I ordered a 6ft solid wood, double bird feeder table, fully assembled, postage for that was £15 understandably. £30 postage for a mere parcel of dog toys & hedgehog food, unbelievable. The total of my order was £46, &, they expected me to pay £30 postage!

The absolute worse communication and service and the product they sent me was not well taken care of which caused bacteria to be formed or it was expired. The delivery came 2 weeks late without any warning or communication once the product arrived my bunnies had abit of the hay and after that they refused to eat it. Later that night both my bunnies passed away. I would avoid this company as much as I can. I still havnt gotten a respond issuing me a refund.

A great experience. The ordering process was straightforward and the delivery by fedex was spot on. Even better, the large bags of dog food were individually wrapped - so much easier to carry than boxes with 2 x 12kg bags in, which is what most companies do! Thge prices were very competitive too. Highly recommended.

Great service and very quick delivery will be using again. 3 x 15kg bags of dog food

Like some others here Feedem couldnt fulfil my order and so i had to chose replacement items that i didnt really need. Bit of a faff but not excessive... however when the order was received it was damaged and Feedem have refused to replace it or offer a refund. Reading other reviews it looks like a trend is developing....

Ordered a few items. They emailed me about one item not being in stock and suggested two similar options. Chose one of them, but my order could not be dispatched until I paid the pennies that were outstanding as the item I chose was more expensive than the one I first ordered. They emailed me again to say that item was out of stock too, and suggested another item (old Christmas stuff) that was even more expensive. I didn't purchase the item and I'm still waiting for a refund for the first and the second one. Delivery was late, and one of the items was different from the one I ordered. Will not deal with them again.

Sent me the completely wrong items. I’m waiting for a reply to resolve this problem as what they have sent me is completely useless to me. I’ve now had to waste more time and money ordering the correct item! I demand a full refund. I’m so unhappy and so are my kittens.

As the wrong item sent of lesser value, I phoned & told them they promised to get back to me...but never did.

Not even 1 star. AVOID this company. They sell weevil ridden food & when you complain they’ll just ignore you. Terrible shouldn’t be allowed to trade!

I order fish food for the pond which I needed within a week and when it didn't arrive on the date that it should have done, I sent an email and also a phone call. I cannot fault the response that I received, as Fedex picked up the 2 parcels and I had the delivery the next day Thank you Feedem. I will use again in the future

OrderedTuesday delivered Friday. Excellent quality of wild bird feed. Price is competitive as well. You have a very happy customer.

Taking into account the situation with the virus it still should allow a company to send out goods that are not fit for purpose or not comply with your rights and the law. I received 150 bird fat balls that were completely flattened and broken and smell awful. The fat balls are soggy and cannot put into fat ball holder even. I have called and emailed requesting that the fat balls be collected as not fit for purpose and a full refund given but NO reply ! I now have had to order my usual fat balls so that my birds have food. It isn't fair and it isn't right that this company can do this as I am now out of pocket and my emails ignored. I bought the fat balls from FEEDEM I shall be contacting trading standards about this

Ordered 6 spray bottles of cage cleaner 12/5. order delivered 15/5 found to
be incorrect. Phoned Feedem told to send photo of contents and label which I then emailed. I would have then expected them to send my order and ask the carrier to uplift the incorrect item. This did not happen - I was told that the carrier Fedex would uplift the incorrect item at the beginning of the following week but they did not appear. Phoned them again on 21/5 to complain and ask when the incorrect item would be collected. They returned my call and said it would be picked up on 22/5 but no indication of the dispatch of my original order. I asked them as a result of the inconvienience, phone calls and delay for a refund of my original delivery charge of £4.99 but this has NOT been forthcoming. My correct order finally arrived today 15 days after the original order placed. I have not used this company before and I will NOT use them again - should have more respect for their customers in these difficult times. Beware !!!!

I placed an order for two bags of dog food on April 29 - on May 2 I received a poorly written email from customer service asking for an additional £30 for delivery to Aberdeen (as apparently this is classed as the Highlands...). An absurd amount considering the total cost of the order was barely over £50.

No mention of this was made at the time of my order.

I will not be using this site again.

Ordered and receieved 2 boxes of Bonio Dog Biscuits 12.5kg. 75% of both boxes were smashed to pieces. Packaging boxes were undamaged, Never happened with other suppliers. Contacted Feedem and received a very patronising reply that contents should have been checked in 24 hrs Did not open immediately as biscuits go soft and stale.. Gave excuse of must have been heavy handed delivery. will not use again as presume that the contents were 2nds as boxes did not have the normal plastic bags contained inside the box.

Have used these for some time now for ferret food. Best range and price I've come across and free delivery over £45 even better.
However the delivery company is a pain in the behind. Won't give even a vague idea of time of delivery and on occasion even arrives on a different day to what they've advised.

ordered dog food a few times and most orders delayed or not in stock
even cancelled without my approval , latest excuse is that my order get damaged...I'm keep coming back as this is the only place I can buy wilson's dog food but customer support plays games I'm tired off

Placed my order last Monday, that’s 7 days ago from today. They waited until Thursday (3 days later) to email me and tell me 2 of the items weren’t in stock... why say it’s available on the website then?! We resolved the issue and they said it’ll be dispatched ASAP... however it’s now Monday next week and still haven’t got any emails or anything from them saying it’s been dispatched or tracking number! My emails have been being ignored for 3 days now, bad service!
Also last time I ordered a 20kg bag of bedding it arrived all ripped and taped up again.. really bad packaging.
Think this will be the last time I order from here!

I order a lot of dog/ rabbit products from various companies each month. I’ve been using this place off and on for a couple of years now. I’ve not had many problems however I purchased a large bag of hay, when it arrived It was open with holes all over it, the hay itself looked like straw it had obviously dried out. When I contacted Lawrence in customer services he asked for pictures (Which I sent) he then refused to accept the return, blaming variants in crops which I can accept in normal circumstances however this must of been left in storage with holes in the bag (which was not done in transit as the outer bag had no holes) I then replied back to his email explaining this but he didn’t even have the decency to reply. This is one of those companies that’s ok until you have a problem then you get nowhere at all. I would completely avoid. I’m just going to stick to reputable companies from now on.