Formula One Autocentres - Orpington Recenzje 

101
Wynik TrustScore: 2.5 na 5

2,4

Unit 6, Denvale Trade Park, BR5 3RN Orpington, GB


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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

I booked two tyres with fitting through a reputable tyre-selling website and selected Formula One Autocentres for same-day fitting. Unfortunately, the experience was extremely disappointing. Upon... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Fast service called that morning and went straight down to have my new tyre fitted. This was done within 30 mins and they had a large warm waiting room with a toilet which was fab as I had the 2 toddl... Zobacz więcej

Oceniono na 5 z 5

Our car failed it's MOT and we popped into Formula One Autocentre in Orpington to see if we could get it fixed quickly. The guy we spoke to was wonderful - booked us in quickly and even helped negotia... Zobacz więcej

Oceniono na 5 z 5

Had a great experience. My husband booked it in on line and paid, i dropped car in and was supposed to leave the wheel for a new tyre and when i entered the gentleman said he would do it for me right... Zobacz więcej


Informacje dotyczące firmy

  1. Wulkanizacja
  2. Stacja kontroli samochodów
  3. Naprawa samochodu

Napisane przez firmę

Formula One Autocentres currently boasts over 170 state-of-the-art autocentres located throughout the UK. With over 1000 highly trained staff working seven days a week to provide a full range of services including tyres, exhausts, batteries, brakes, clutches, MOT's and servicing. Formula One Autocentres has always been fiercely independent and, as a family-owned business, not been tied down to any single manufacturer or supplier which means that we are free to offer the biggest deals on the widest range of top branded products. By offering a real alternative to the big national chains, Formula One Autocentres provides cost-conscious motorists with a professional, reliable and affordable answer to maintaining their vehicles.

Formula One Autocentres

Napisane przez firmę

Trust Formula One Autocentres to bring you the best value in your town
We promise to beat any competitor's substantiated quote for comparable products and services. Even if you buy from us and then find a lower price locally within 7 days, we guarantee we'll refund the difference, PLUS 10%.

Dane kontaktowe

  • Unit 6, Denvale Trade Park, BR5 3RN, Orpington, Zjednoczone Królestwo

2,4

Słaba

Wynik TrustScore: 2.5 na 5

101 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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2,4

Wszystkie recenzje

(101)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 5099

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

Don’t go to the garage

Terrible from start to finish. Took 4 days to fix car and then gave it back and wasn’t fixed. In a worse condition and same issue. All in all 5 days to fix my car. Totally unacceptable.
Tony and manager were the so rude, kept lying and lying . No communication skills at all.
Would avoid all costs.
Don’t bother with help from customer services either.

17 lutego 2023
Opinia niezależna
Logo Formula One Autocentres - Orpington

Odpowiedź od Formula One Autocentres - Orpington

Dear Angela,

Please contact our Customer Care Team by using the following link:

https://www.f1autocentres.co.uk/contact/custom er-services

We would like to take some further details from you and have the matter investigated.

Regards
Customer Care

Oceniono na 5 z 5

Great proactivity and speedy refund

Although I booked a service and MOT at the Orpington base, it was not actually carried out because the MOT person had resigned. What impressed me was the speed at which F1 contacted me about this problem and refunded my money paid. This allowed me to go elsewhere. I would certainly happily try to use F1 again.

17 lutego 2023
Opinia niezależna
Oceniono na 5 z 5

Fantastic customer service

I recently took my car in for the break pads to be changed, the staff were courteous, kind, helpful and explained everything step-by-step and they found other issues with the car and did not hesitate in helping me to fix them and they did not try and rip me off!
They were very efficient and extremely professional. I will not use another garage now. I can’t thank them enough and I would highly recommend them to everyone.

10 lutego 2023
Opinia niezależna
Oceniono na 5 z 5

Superb!!!

First time customer, had a full service and MOT on my BMW 3 series and the service I received was the best I've ever had. I cannot fault them. The customer obviously comes first. Highly recommend to everyone. Spot on.

3 lutego 2023
Opinia niezależna
Oceniono na 5 z 5

Good service and excellent people

Great customer service. fixed a minor issue with windscreen washers and passed mot-have had 4 mot's at this garage and every time they have been helpful with any questions I have had and good at time keeping to collect the car. Always polite and friendly. Thank you lads, a credit to your company

31 stycznia 2023
Opinia niezależna
Oceniono na 5 z 5

F1 will be where I go from now on!

I had never been to F1 previously but needed urgent work to correct an MOT failure (MOT garage I used could not schedule the repair). So glad I found F1, the service and communication was excellent and the team went out of their way to fit the work in.
I will be using them for all work and MOTs on our car from here on.

29 stycznia 2023
Opinia niezależna
Oceniono na 5 z 5

Fantastic!

I cannot fault these guys. From the initial phone call to arrange a last-minute MOT and service, to collecting my car. The team were helpful, pleasant and informative. Car runs like a dream too! I would highly recommend. Thank you.

28 stycznia 2023
Opinia niezależna
Oceniono na 1 z 5

Blowing exhaust misdiagnosed.

F1 told me my car's blowing exhaust was down to the catalytic converter, but they couldn't get the part. Another garage showed me the cat was not blowing but the rear exhaust section had come apart from the centre section. They repaired the join and all was well, whereas F1 failed to notice the real fault at all. Would not trust them again.

10 stycznia 2023
Opinia niezależna
Logo Formula One Autocentres - Orpington

Odpowiedź od Formula One Autocentres - Orpington

Dear Simon,

Please contact our Customer Care Team by using the following link:

https://www.f1autocentres.co.uk/contact/customer-services

We would like to take some further details from you and have the matter investigated.

Regards
Customer Care

Oceniono na 5 z 5

Excellent service

Excellent service. Booked my car in for a full service. They took my car in early before they even opened. Alan served me....very polite and professional. Called me a few hours later to tell me additional work was required. No pushy sales technique used, just honest opinion. Explained the Interest free option and this was set up through being sent a link....quick and easy. Agreed to have the work carried out and it was turned around just after lunchtime. Arrived and Alan was there with the paperwork and my keys. Very friendly. Gave me all the necessary advice upon leaving. Would highly recommend and will be using them in the future for all car needs.....and also they were more than half the price of my car dealership! Keep up the good work and thank you again.

23 stycznia 2023
Opinia niezależna
Oceniono na 3 z 5

Average..not sure if I would return

Had to wait way longer than what was told to me at the time of handing over keys. In the meantime, no contact. I had to go and enquire about what’s happening but no explanation was provided.
New tyre has a pressure of 2.5 bar, way over recommended 2.2 bar. It’s a basic check to see what should be the tyre pressure. It was so late already so I didn’t bother to speak to somebody and spend more time there. I could have got it done somewhere else for cheaper and on time perhaps.

19 stycznia 2023
Opinia niezależna
Oceniono na 5 z 5

Hi I was price driven

Hi I was price driven, so brilliant price for my new tyres but I have to say the whole experiance at the orpington branch was brilliant so clean so polite and a waiting area that was great and nice and warm I will be going back for sure

18 stycznia 2023
Opinia niezależna
Oceniono na 5 z 5

best service for tyres

Had a great experience. My husband booked it in on line and paid, i dropped car in and was supposed to leave the wheel for a new tyre and when i entered the gentleman said he would do it for me right away. excellent service. also very nice waiting area clean and tidy.
Overall - I will definitely be back for tyres in the future. Over and beyond happy.

17 stycznia 2023
Opinia niezależna

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