Formula One Autocentres - Eastbourne Recenzje 

72
Wynik TrustScore: 4.5 na 5

4,6

40 Junction Road, Eastbourne, BN21 3QR East Sussex, GB


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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Absolutely Brilliant service! Been there yesterday for changing front tyres, Mark has been extremely nice and helpful, haven’t seen such a professional and quick service! Also Callum, who looked after... Zobacz więcej

Oceniono na 1 z 5

Booked online well in advance, turned up 5 minutes before my alloted 3 pm MOT appointment, to be told my appointment was 2.30pm and I'd missed it. Assured them I'd booked 3 pm and then found the remi... Zobacz więcej

Oceniono na 5 z 5

They have been great and helped me out massively with two recent incidents that happened to my car. I cannot recommend them enough they have been helpful, trustworthy and reliable on every visit as we... Zobacz więcej

Oceniono na 5 z 5

Eastbourne branch - this is the third time these guys have come to our rescue at short notice! Friendly, helpful & always good value. Could have told me I needed a new tyre (they only had an expensive... Zobacz więcej


Informacje dotyczące firmy

  1. Wulkanizacja
  2. Stacja kontroli samochodów
  3. Naprawa samochodu

Napisane przez firmę

Formula One Autocentres currently boasts over 170 state-of-the-art autocentres located throughout the UK. With over 1000 highly trained staff working seven days a week to provide a full range of services including tyres, exhausts, batteries, brakes, clutches, MOT's and servicing. Formula One Autocentres has always been fiercely independent and, as a family-owned business, not been tied down to any single manufacturer or supplier which means that we are free to offer the biggest deals on the widest range of top branded products. By offering a real alternative to the big national chains, Formula One Autocentres provides cost-conscious motorists with a professional, reliable and affordable answer to maintaining their vehicles.

Formula One Autocentres

Napisane przez firmę

Trust Formula One Autocentres to bring you the best value in your town
We promise to beat any competitor's substantiated quote for comparable products and services. Even if you buy from us and then find a lower price locally within 7 days, we guarantee we'll refund the difference, PLUS 10%.

Dane kontaktowe

  • 40 Junction Road, Eastbourne, BN21 3QR, East Sussex, Zjednoczone Królestwo

4,6

Doskonała

Wynik TrustScore: 4.5 na 5

72 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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4,6

Wszystkie recenzje

(72)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 5124

Napisz recenzję
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Oceniono na 5 z 5

Amazing car garage

Staff were so friendly, brought the car in to get the wheel alignment sorted. Quick and efficient. Would definitely recommend as went above and beyond.

2 marca 2024
Opinia niezależna
Oceniono na 5 z 5

I have been taken my car to Formula1…

I have been taken my car to Formula1 Eastbourne for nearly two years. The customer service is excellent and very polite. Communication is clear about the services and prices. The service job never takes longer than they promise and they always call and inform you. Even when they are extremely busy they try their best to check on your car as soon as they can as it happened to my car not a long ago. It gave my a huge help. I recommend the garage to everyone. Very reliable people there.

24 stycznia 2024
Opinia niezależna
Oceniono na 5 z 5

Top garage

Friendly, knowledgable and polite staff. Work was carried out the same day. I was telephoned when a decision needed to be made and when my vehicle was ready to be collected. Very happy, thank you, I will be back.

27 grudnia 2023
Opinia niezależna
Oceniono na 5 z 5

Eastbourne branch - great job

Eastbourne branch - this is the third time these guys have come to our rescue at short notice! Friendly, helpful & always good value. Could have told me I needed a new tyre (they only had an expensive one) but they managed to repair it instead & still get me back on the road within 30 minutes. Fabulous service, much appreciated

10 października 2023
Opinia niezależna
Oceniono na 1 z 5

Don't book online

Booked online well in advance, turned up 5 minutes before my alloted 3 pm MOT appointment, to be told my appointment was 2.30pm and I'd missed it. Assured them I'd booked 3 pm and then found the reminder email sent automatically which was for 3 pm. They then blamed head office and said all their appointments were at half past the hour, so sorry, they were busy and couldn't fit me in. Didn't even offer an alternative day/time. Having set aside an afternoon for this was pretty fed up, especially as payment already taken. First time using this company and will not use again.

20 września 2023
Opinia niezależna
Oceniono na 5 z 5

5* Service

Simon from the Eastbourne branch went above and beyond to make me feel like a valued customer. He exceeded all my expectations and I truly could not be happier with the service provided. I will be recommending Formula One Autocentres to everyone I know in the hopes that they will get treated as well as I did. Thank you, Simon.

15 września 2023
Opinia niezależna
Oceniono na 5 z 5

i visited formula one eastbourne twice

i visited formula one eastbourne twice, both times i was helped by Steve who went above and beyond to help fix my problems.I found him very courteous honest and helpful, he explained what my car needed and fixed the problems both times so nice to find someone you can trust i will be using Steve and the guys at formula one in eastbourne from now on

8 września 2023
Opinia niezależna
Oceniono na 5 z 5

The guys at formula one have been…

The guys at formula one have been fantastic, fitting my car in when I broke down, diagnosing the issue. Discussing the options and explaining in simple terms. Completing the work quickly and efficiently. Good friendly service especially from Simon and Steve. Thank you for your prompt service and friendly service. Highly recommended

9 sierpnia 2023
Opinia niezależna
Oceniono na 1 z 5

Great in the past but let down by the guy on reception

I booked online through black circles for a tyre to be fitted & the next day called Formula 1 in Eastbourne as I also needed a brake caliper changing.
I went in first thing in the morning as discussed with Simon who has been great in the past, only to be greeted by an arrogant & obnoxious Scottish guy saying they were too busy to fit it.
For some strange reason he seemed intent on wasting my time & it was obvious when I returned to collect my car and three members of staff were standing around chatting.
He then felt the need to deliver a false apology for not being able to fit it by saying “we said we would take a look at it”
I could have sent a photo for this Irrelevant service!
Bottom line due to this arrogant little man’s behaviour he is happy to let a customer leave with dangerous brakes.
Shame on you!!
I have received a response from a regional manager saying they could not fit my caliper as it was apparent it was second hand. Not quite sure how they came to this conclusion given they had not seen it & it was brand new.
New discs & pads had been fitted only a couple of weeks before realising the real problem was the caliper.
School boy mentality from this individual attempting to be a bully.

9 sierpnia 2023
Opinia niezależna
Logo Formula One Autocentres - Eastbourne

Odpowiedź od Formula One Autocentres - Eastbourne

Dear Jonathan,

Please contact our Customer Care Team by using the following link:

https://www.f1autocentres.co.uk/contact/customer-services

We would like to take some further details from you and have the matter investigated.

Regards
Customer Care

Oceniono na 1 z 5

Don't keep asking customers to pop in

Had full brake pad and disc change with full service and mot, 7 months later took wife's car there for mot and informed them my brakes rattled, and need new tyre. They said pop in next Fri. Fri said no, not booked in. Went spoke to someone else and they agreed to do it, although took all day to change tyre and pads,(not a problem), saying come back next day to have shim removed as only 10 min job. Next day no time unless I can leave all day. Tried again but they have no time, I said can't now do to until sat they said that will be fine. Sat told no, have to book an appointment. Guy said car was safe, so not sure what they want, but will take elsewhere if problem. Been with them over 8 years. Current car I have full service with mot . Now they have lost 2 cars worth of business. Advice don't keep telling someone just to drop in and not do the work
They sent message straight away on sat to follow link, did so and comes up with contact available Mon to Friday, just an automated response to look good

24 czerwca 2023
Opinia niezależna
Logo Formula One Autocentres - Eastbourne

Odpowiedź od Formula One Autocentres - Eastbourne

Dear N Hutch

Please contact our Customer Care Team by using the following link:

https://www.f1autocentres.co.uk/contact/customer-services

We would like to take some further details from you and have the matter investigated.

Regards
Customer Care

Oceniono na 5 z 5

Excellent garage all round

They have been great and helped me out massively with two recent incidents that happened to my car. I cannot recommend them enough they have been helpful, trustworthy and reliable on every visit as well as charging reasonable rates. Special shout out to Steve who helped me save my car from being written off! 👍

17 czerwca 2023
Opinia niezależna
Oceniono na 5 z 5

Great guys here

Great guys here, always tell you exactly what’s wrong and what is needed to fix any issues. Will always use as very friendly and helpful.

23 maja 2023
Opinia niezależna
Oceniono na 5 z 5

Honesty is so rare.

Thanks very much Simon and your team for the excellent work and service afforded to my Insignia.
Your honesty is massively appreciated and really important to the Customer.
It's great to have a garage unlike the local un named multi dealership that isn't full of deceit and dishonest practices.
Well done 5 stars for sure
Fergus.

11 maja 2023
Opinia niezależna
Oceniono na 5 z 5

in need of trustworthy mechanic, Simon is the man to see!

The manager Simon couldn’t be more helpful and kind!

Simon thankfully made sure my car was seen too as soon as possible, which I greatly appreciated as I am extremely reliant on my car to get to work.

Thank you for eliminating the stress from my very long day Simon!

If anybody is ever in need of trustworthy mechanic, Simon is the man to see!

17 marca 2023
Opinia niezależna
Oceniono na 5 z 5

Absolutely Brilliant service

Absolutely Brilliant service! Been there yesterday for changing front tyres, Mark has been extremely nice and helpful, haven’t seen such a professional and quick service! Also Callum, who looked after our car, both were just amazing! We definitely will come back in the future, many thanks!

11 marca 2023
Opinia niezależna
Oceniono na 5 z 5

I had the pleasure of using F1…

I had the pleasure of using F1 Eastbourne again today. All the team on both occasions have been polite and professional (particularly Simon) going above and beyond with Excellent service. Their time keeping is spot on and rates would be hard to beat. The only place I will now use for anything to do with my car.

12 marca 2023
Opinia niezależna

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