Formula One Autocentres - Bedford Recenzje 

141
Wynik TrustScore: 3 na 5

3,0

2-3 SHUTTLEWORTH ROAD, ELMS TRADING ESTATE, MK41 0HS BEDFORD, GB


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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Had a coolant hose come lose on way home from work. After reconnecting and adding coolant drove to local formula one centre (Bedford). Manager bled the radiator and topped up coolant (3 litres). bef... Zobacz więcej

Oceniono na 5 z 5

We have just left and what a fantastic experience - absolutely top class customer service. Had a MOT booked in for my car and as we stopped for a coffee on the way, wife's car wouldn't start. New mana... Zobacz więcej

Oceniono na 5 z 5

Very good customer service experienced at the Bedford facility last week. I went there to have an occasional rattling noise from underneath the car looked at. Following a thorough check I was advised... Zobacz więcej

Oceniono na 5 z 5

Fantastic service. I was in desperate need of wheel balancing as I had to drive a long distance the next day. The Bedford branch made an appointment for me on the same day I called. This was even thou... Zobacz więcej

Reakcja na opinię


Informacje dotyczące firmy

  1. Wulkanizacja
  2. Stacja kontroli samochodów
  3. Naprawa samochodu

Napisane przez firmę

Formula One Autocentres currently boasts over 170 state-of-the-art autocentres located throughout the UK. With over 1000 highly trained staff working seven days a week to provide a full range of services including tyres, exhausts, batteries, brakes, clutches, MOT's and servicing. Formula One Autocentres has always been fiercely independent and, as a family-owned business, not been tied down to any single manufacturer or supplier which means that we are free to offer the biggest deals on the widest range of top branded products. By offering a real alternative to the big national chains, Formula One Autocentres provides cost-conscious motorists with a professional, reliable and affordable answer to maintaining their vehicles.

Formula One Autocentres

Napisane przez firmę

Trust Formula One Autocentres to bring you the best value in your town
We promise to beat any competitor's substantiated quote for comparable products and services. Even if you buy from us and then find a lower price locally within 7 days, we guarantee we'll refund the difference, PLUS 10%.

Dane kontaktowe

  • 2-3 SHUTTLEWORTH ROAD, ELMS TRADING ESTATE, MK41 0HS, BEDFORD, Zjednoczone Królestwo

3,0

Średnia

Wynik TrustScore: 3 na 5

141 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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3,0

Wszystkie recenzje

(141)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 5527

Napisz recenzję
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Oceniono na 1 z 5

Dishonest

Dishonest, fleece merchants. I won't use this branch ever again.

Reply - I did the regional manager, agreed with the garage cost yet 3 other garages all F1 agreed with me and all quoted £200 less

9 stycznia 2024
Opinia niezależna
Logo Formula One Autocentres - Bedford

Odpowiedź od Formula One Autocentres - Bedford

Dear Rob,

Please contact our Customer Care Team by using the following link:

https://www.f1autocentres.co.uk/contact/customer-services

We would like to take some further details from you and have the matter investigated.

Regards
Customer Care

Oceniono na 1 z 5

Cowboy attitude and missing caps

Order 2 tyres online as they were the cheapest.
Whilst waiting, I could see and hear the fitter. He was moaning, swearing and throwing tools around. Clearly didn't want to be there taking over 50 minutes!!
When I got home, I discovered that only one wheel had a plastic dust cap, but the original metal ones were missing!!!
This was my first visit to this centre, and will be my last.
Cowboy attitude.

15 grudnia 2023
Opinia niezależna
Logo Formula One Autocentres - Bedford

Odpowiedź od Formula One Autocentres - Bedford

Dear Andy,

Please contact our Customer Care Team by using the following link:

https://www.f1autocentres.co.uk/contact/customer-services

We would like to take some further details from you and have the matter investigated.

Regards
Customer Care

Oceniono na 1 z 5

STAY AWAY

My experience with Formula One Service was disappointing, to say the least. I visited for an MOT, and the quote they presented, a staggering £998, felt like a complete rip-off. Opting for a different provider, I secured a fresh MOT for a significantly more reasonable all in£320.

What raised even more concern was the fact that the quote from Formula One Service included additional items that were neither necessary nor mentioned on the failure MOT certificate. This lack of transparency and the inclusion of undisclosed charges cast serious doubts on the professionalism of their services.

Given these issues, I cannot recommend Formula One Service to anyone seeking automotive services. The discrepancy in pricing and the questionable practices regarding additional charges make it imperative for potential customers to explore other, more trustworthy options.

29 listopada 2023
Opinia niezależna
Oceniono na 5 z 5

flat tyre

Woke up with a flat tyre and the guys managed to fit me and have have the tyre fixed within a hour.
Really great service, guys are super !

29 listopada 2023
Opinia niezależna
Oceniono na 5 z 5

Great friendly service and team

Went to them today. My front headlight bulb went. The guys there were great, they were fantastic. They were able to help me straight away. The guy made sure the headlight was fully working and fit before leaving. Very friendly staff. No issues, no complaints 👌

27 października 2023
Opinia niezależna
Oceniono na 5 z 5

Easy MOT

Simple booking service via their website, great customer service on the day and they didn’t try to sell me things I didn’t need. Exactly what I was looking for…

19 października 2023
Opinia niezależna
Oceniono na 5 z 5

Excellent experience

Excellent customer service. Both the manager and technician went above and beyond to sort out my tyre. I have not had this level of customer service at an autocentre before . I will be going back next time I need assistnance . Recommended . Many thanks

25 września 2023
Opinia niezależna
Oceniono na 5 z 5

Always a great experience

Always a great experience at the Bedford Formula1 branch. Welcoming, chirpy, fair, good value for money. The team down there are 10/10. Would (and have) recommend to others

22 września 2023
Opinia niezależna
Oceniono na 5 z 5

If I could 10 stars I would

If I could 10 stars I would. Exceedingly outstanding service. I had a screeching sound coming out of one of the wheels of my Daughter's car, she was very emotional about it. Glenn and his team were so accommodating and willing to take a look to see what the problem was...they were extremely busy on the day but still made time for me to listen to my concerns and take a look to identify the problem....such generosity and customer service like I've never experienced before....top notch people. Was dealt with outstanding respect and kindness. They were quick to allay our fears and concerns. Glenn, kudos to you and your team at Bedford F1 auto centre, a HUGE THANK YOU from me and my daughter to you and your team...because of your superb customer service and the respect and generosity you and your team showed us I will be back again and again. You have a customer for life....other garage owners, learn from Glenn and his team. Simply outstanding people and service!!!!!

13 września 2023
Opinia niezależna
Oceniono na 1 z 5

Terrible customer service, rude wannabes.

Terrible customer service, rude wannabes - untrustworthy and clueless. When you call the HQ to complain about the garage in question, you sit on hold for an hour with no answer.

Never using these again, that's for sure. Steer clear is my suggestion. Find a local small business type garage, you'll have a much better experience.

1 września 2023
Opinia niezależna
Logo Formula One Autocentres - Bedford

Odpowiedź od Formula One Autocentres - Bedford

Dear The Wizards Robe,

Please contact our Customer Care Team by using the following link:

https://www.f1autocentres.co.uk/contact/customer-services

We would like to take some further details from you and have the matter investigated.

Regards
Customer Care

Oceniono na 1 z 5

Jokers.

"Good by name, Good by nature." Joker.

Absolute cowboys, avoid.

31 sierpnia 2023
Opinia niezależna
Logo Formula One Autocentres - Bedford

Odpowiedź od Formula One Autocentres - Bedford

Dear Dan,

Please contact our Customer Care Team by using the following link:

https://www.f1autocentres.co.uk/contact/customer-services

We would like to take some further details from you and have the matter investigated.

Regards
Customer Care

Oceniono na 5 z 5

Great service received today

Great service received today. Really helpful and informative after a failed MOT, very reasonable priced and quick to rectify the issues so the car could be retested. Would definitely use their services again and recommend.

17 sierpnia 2023
Opinia niezależna
Oceniono na 5 z 5

I called up on the morning for a quote…

I called up on the morning for a quote for how much an air con recharge and clean was - gentlemen was clear with the quote and polite - went in that day as they had space and explained there was a bit of history with the car when I bought it so they checked it before topping it all up incase there was a fault. The mechanic explained the gas hadn’t been done but they have done and it and asked if I would like it to had a clean smell which I said yes to - air con is fab and smells great! Defo would go back

11 czerwca 2023
Opinia niezależna
Oceniono na 5 z 5

Being a retired trainer in customer…

Being a retired trainer in customer service, I like to emphasise great customer service when I experience it.
I found the service provided by Glen and Reece at the Bedford service centre, outstanding in all respects.
Very well done. Engaged help at the point of need, even though the centre was very busy. Very much a 'yes we can help you' attitude, and a fine example of excellent customer service.

11 maja 2023
Opinia niezależna

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