A Warning About Booking Through AARP…
A Warning About Booking Through AARP Expedia
I booked a graduation trip to Paris for my daughter through AARP Expedia. During checkout, the website froze after I submitted my payment. There was no confirmation, no error message, and no way to know whether the purchase had gone through. Like many customers would, I tried again.
That moment changed everything.
What should have been one reservation turned into months of confusion, disputes, and thousands of dollars in charges I never intended to make. Since March, I have spent countless hours on the phone with Expedia, airlines, hotels, and my bank trying to resolve what began with a frozen checkout screen. I just gave up as this was costing me more of my time (4 months already), and money, I paid to end this situation, and I feel robbed, I feel like I have been in a black hole. As the transaction existed and it is in file with them, there is nothing I could do to demonstrate their system failure and the frozen screens. They told me that you cannot cancel an hotel reservation once done, no time to cancel, that is their policy, in addition they charged me a delta ticket to Paris that do not exist, I got proof from delta that there was no ticket on my name. I am so exhausted!! Also I am disappointed at the service I got from Bank of America as I am their customer now for 26 years, in spite of the letters, delta communications they could not help more.
I looked for AARP support as I supposed AARP would defend a senior citizen like me, one person called and never called back again, very disappointing! I am going to cancel AARP now.
I recommend you do not use this online service, deal directly with hotels and airlines, do not use this. In general Think twice before using an online third party to make your reservations.








