excess-baggage.com Recenzje 

London Euston Station the man said Wednesday morning we can leave two small rucksacks for the price of one. It was the hottest day in London. On pick up for the two small rucksacks we were charged £30 for two small rucksacks. Day light robbery and being lied to is not the way you would expect from a British Transport company helping old age pensioners.

Vanshu is a pleasure to deal with, a real joy. A great asset to Excess Baggage, she is very efficient, professional and friendly, thank you Vanshu

Good experience with Martha. Would recommend

A bit expensive when you store 2 small bags…but Martha was helpful.

friendly and great service

special thanks to saviona and karan

Travelers through Pearson airport in Toronto should be aware that the Excess Baggage facility is not a proper luggage storage facility. Unlike the Excess Baggage brand in airports and train stations in London, in Pearson they can keep bags, coats, etc. for weeks but require knowing your flight information and if your upcoming flight is too far after your pick-up date they will not accept your bags. They cannot point to any policy that states how far is too far. Because I was taking a side trip for two days to a nearby town by bus from the airport and not taking a flight until six days after returning and picking up my luggage, I was told, after an incredible explanation by the manager, that their policy does not allow that. “Three or four days later” might be acceptable I was told. They could not specify a maximum length of time. I ended up using Bags Away at Union station after travelling there and back to Pearson by the express train. (Bags Away worked quite well and they don’t want to know your travel plans.) Maybe if your flight leaves the same day you pick-up there would be no problem, otherwise I would not rely on them. I am not sure if they required any evidence of a flight reservation so it might be possible to just pick one that they could put in their record. In any case, best to avoid.

Nice staff with proper guidance

Has my bag wrapped at Heathrow very good friendly service from kumar

We met Germaine at the bag wrap station at terminal 5, h was very polite and helpful

Simranjit was really good and efficient as we were in a rush. Polite and cheerful

Jermaine gave us great customer experience! He was extremely welcoming, friendly and knowledgeable.

Jermaine was fantastic. A real help

Excellent service from everyone esp Khalid..they so so helpful and kind. I even sent an email after and they responded.

Marta did a grate job with my bag and she has a great sense of humor.

Don’t answer the phone. Don’t respond to emails. Didn’t turn up. When we finally got through they said the courier was delayed. No update so they have ruined our last day of vacation. Had to take baggage to another storage facility. Utter waste of time and now have to wait for a refund. Don’t be fooled by the other reviews. Check out their other site tramsferbags and you’ll see….

Left my case at T5 on Saturday, collected it the following afternoon. The shop looked tidy and professional, and at drop off and collection the staff were efficient and very friendly. Would definitely recommend and use again. Great service!

Help verry good service by Arjuna and shub

The staff were consistently helpful knowledgeable and professional. They responded to me emails promptly and reassuringly.

I left my handbag in Glasgow airport on 26/12/25 on a return journey to Belfast .It was confirmed as found on 19/1/26 and I arranged with Luggage Point for my daughter, who lives in Glasgow to pick it up on 31/3/26.I was to receive a bank transfer form when this had been done .
She was travelling from Glasgow to Portugal to meet me that day .
When she arrived at the airport she was advised Excess Baggage had taken over and the bag could not be located .She was given a website to contact .
We contacted Excess Baggage while on holiday but did not receive a reply.
I had hoped for some clarification regarding return of my property .
When she arrived back in Glasgow on 7/4/26 the bag was located very quickly and she was advised a manager (who wasn't in that day) would contact me if she left my phone number.-No one did .
I spent a lot of time trying to speak to someone at Glasgow airport by telephone and had to resort to a feedback form .
This prompted Glasgow Retail to liase with both 3rd parties and I was assured of a reply .
I waited 4 days and after contacting Retail again it transpired that Excess Baggage had responded to the wrong email address .
Why they did not have the correct email address is a mystery to me.
I was then sent an email by them to send on to Luggagepoint which I did .
The service provided by Luggage Point was no better and I have reviewed them separately .
I had also sent an email on 28/4/26 to Excess Baggage and Cc'd Glasgow airport asking that my grievances be taken as a complaint.
I did not get a response in writing from either only an assurance that Glasgow Retail and Luggage Point had been in touch.( from thank you @glasgowairport.com).
I gave up at that stage .
However, I would like to express my dissapointment that there seemed to be no clear policy as to what would happen to items already held by Luggage Point when responsibility transferred to Excess Baggage
If there was the staff didn't seem to know .