Everyone Active - Neptune Centre Recenzje 13

Wynik TrustScore: 4.5 na 5

4,3

Ormesby Road, TS3 7RP Middlesbrough, East Staffordshire, GB


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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Terrible reception staff ! Very rude and unhelpful! It’s a shame as the facility are great and the other staff are very friendly just one staff member (old woman blonde with glasses ) bringing the pl... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Very good clean tidy not super busy easy to get on equiptment staff really friendly great atmosphere

Reakcja na opinię

Oceniono na 2 z 5

Awful company, don't cancel memberships despite asking twice over the phone and speaking to a manager. A month after they still hadn't cancelled the adult swimming lesson I had requested and had to... Zobacz więcej

Reakcja na opinię


Informacje dotyczące firmy

  1. Centrum rozrywki

Napisane przez firmę

We are passionate about being active and staying healthy, and we want our members to be too. Whether it is state-of-the art gym equipment, excellent sports facilities, Swim England-accredited swimming programmes or fun activities for children, our centres aim to offer something for the entire community to enjoy.


Dane kontaktowe

  • Ormesby Road, TS3 7RP, Middlesbrough, East Staffordshire, Zjednoczone Królestwo

  • 01642 242212

4,3

Doskonała

Wynik TrustScore: 4.5 na 5

13 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 35% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

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Oceniono na 5 z 5

Only went in to sign back up to the gym…

Only went in to sign back up to the gym but all the staff were very friendly and couldn't help enough.

25 lipca 2025
Opinia niezależna
Logo Everyone Active - Neptune Centre

Odpowiedź od Everyone Active - Neptune Centre

Hi Daniel,

Thank you for sharing your experience at the Neptune Centre.

We’re glad our team made you feel so welcome and we’re excited to have you back with us.

See you very soon.

Oceniono na 5 z 5

Gym session

Very good clean tidy not super busy easy to get on equiptment staff really friendly great atmosphere

20 stycznia 2025
Opinia niezależna
Logo Everyone Active - Neptune Centre

Odpowiedź od Everyone Active - Neptune Centre

Hi Raymond,

It's fantastic to read that the site, equipment and colleagues are having such a positive impact on your visits.

Thanks for sharing and we look forward to seeing you at site soon.

Oceniono na 5 z 5

Amazing facilities, outstanding staff!

I cannot recommend the Neptune Centre highly enough! Amazing facilities, brilliant classes (I attend Dance Fitness and Circuits with Amy which are brilliant, fun and vibey classes, Pilates with Maria twice per week to help build core strength and restore balance, The Rig with Paul and Nicky, which are great little blasts and really help get a quick, thorough and intense workout and Boxercise with Nicky, which is amazing for fitness and confidence) and I must pay credit where due to all of the absolutely fantastic staff - in particular I’d like to highlight and thank Nicky, who is one of the most knowledgeable, passionate and incredible people I’ve met along my fitness journey - not only does she provide excellent diet and nutrition information and personal training, but she also gives amazing Hot Bamboo massages to help recovery and injury prevention too! I’m so glad I found not only the Neptune Centre, but the amazing community and support network within the centre too! ALL of the instructors are amazing and really help make you feel included. A huge shout out to the lifeguard team too as they’re incredibly diligent and super helpful! Exercise and activity really is for everybody, and at the Neptune, I’m sure you’ll be supported to move your body in whatever way you can, and to feel the benefits of getting fitter and being more active!

My only regret is not finding this centre sooner!

8 stycznia 2025
Opinia niezależna
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Odpowiedź od Everyone Active - Neptune Centre

Hi Rosie,

Ah what a shame you didn't find us sooner, but it's great that you have now.

Thank you for sharing your experience of your visits at Neptune, its so good to read that the site and the colleagues are having such a positive impact on your health and well being journey.

We will pass this on to the team at site, have a lovely weekend.

Oceniono na 5 z 5

Great experience

The staff & the facilities are excellent friendly helpful staff members & an extremely safe environment for health and fitness membership is a very wise choice

18 grudnia 2024
Opinia niezależna
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Odpowiedź od Everyone Active - Neptune Centre

Hi Chris,

Thanks for sharing your review on Neptune. Its great to read that the colleagues and the membership are having a positive impact on your health and well being journey.

Thanks for choosing us and we look forward to welcoming you on site soon.

Oceniono na 5 z 5

The equipment in the gym is great

The equipment in the gym is great , the staff are very friendly and helpful, the building and equipment are always clean definitely recommend anyone wanting to join a gym use this one

22 listopada 2024
Opinia niezależna
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Odpowiedź od Everyone Active - Neptune Centre

Hi Daryl,

Thank you so much for the 5 stars and the wonderful review of our Neptune Centre.

We will pass this on and look forward to seeing you again soon.

Oceniono na 4 z 5

Great centre

Great centre. Gym facilities excellent. Can get a good swim if you book the right time. Staff are fantastic.

16 września 2024
Opinia niezależna
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Odpowiedź od Everyone Active - Neptune Centre

Hi Lou,

Thank you so much for the 4 stars and your review, so glad you are finding the Centre pleasurable.

We will pass your comments on to team at Neptune.

Oceniono na 1 z 5

Terrible reception staff

Terrible reception staff ! Very rude and unhelpful! It’s a shame as the facility are great and the other staff are very friendly just one staff member (old woman blonde with glasses ) bringing the place down why work in a reception if you don’t like helping customers! Neptune centre Middlesbrough.

8 września 2023
Opinia niezależna
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Odpowiedź od Everyone Active - Neptune Centre

Thank you so much for taking the time to give us your feedback. We are sorry to hear you've had a negative experience with reception. Please know that we've passed this on to the relevant parties so they can investigate and make improvements. Thanks again for letting us know!

Oceniono na 5 z 5

Just got back swimming Neptune centre…

Just got back swimming Neptune centre after hip replacement reception all the pool staff first class helpful and friendly cannot ask for anything more thank everyone eric wood

17 listopada 2022
Opinia niezależna
Logo Everyone Active - Neptune Centre

Odpowiedź od Everyone Active - Neptune Centre

It is wonderful to know that we could support you in returning to swimming after your hip replacement. Your kind words about our staff are appreciated and we hope we can continue to provide a place for you to enjoy spending time.

Oceniono na 5 z 5

Very pleasant

Very pleasant , knowledgeable staff and clean facilities

9 listopada 2022
Opinia niezależna
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Odpowiedź od Everyone Active - Neptune Centre

Thank we are glad you are enjoying using our centre.

Oceniono na 5 z 5

It was my first time at Aquafit and was…

It was my first time at Aquafit and was a little nervous meeting new people. Upon arriving everyone was so welcoming and the instructor included everyone in the class. Will definitely 💯 recommend and have already booked for next Friday.

13 sierpnia 2022
Opinia niezależna
Logo Everyone Active - Neptune Centre

Odpowiedź od Everyone Active - Neptune Centre

It is most gratifying to hear you enjoyed your first Aquafit at Neptune. We appreciate you taking the time and your kind words. We hope you are continuing to enjoy coming to the sessions.

Oceniono na 2 z 5

Awful company, don't cancel memberships when requested, mess up your account and then charge admin fees to set up memberships you've not cancelled.

Awful company, don't cancel memberships despite asking twice over the phone and speaking to a manager. A month after they still hadn't cancelled the adult swimming lesson I had requested and had to go the the center where I had to pay £45 as they had to cancel gym membership and register again in order to cancel the swimming lessons.
Found out last week they've also cancelled my son's swimming lessons after attending his usual weekly session and the teacher could not find him on the system. Got a call manager who informed me it was cancelled at my request which I never did. Went to the centre to sign him back up thinking I'd set the direct debit again and pay this month's fee as my son had attended a session last week but was informed I need to pay £70 as I have to register a new membership for him despite attending swimming lessons the last year.
Very frustrating, will be cancelling my current membership and going elsewhere.

8 lipca 2022
Opinia niezależna
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Odpowiedź od Everyone Active - Neptune Centre

Thank you for your feedback. I am sorry to hear that you had such a frustrating time and there has been no satisfactory resolution. I have passed this onto the relevant parties to be investigated for you.

Oceniono na 5 z 5

Returning to gym and going in new sauna

It was my first time back at gym for months and I totally enjoyed it and was first time in the sauna too that was amazing really relaxing would totally recommend to anyone

31 maja 2022
Opinia niezależna
Logo Everyone Active - Neptune Centre

Odpowiedź od Everyone Active - Neptune Centre

It's lovely to hear that you would recommend us to anyone. Thank you for taking the time to review and I'm glad your return to Gym went well and you got to experience our relaxing Sauna.

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