Evans Halshaw - FordStore Motherwell Recenzje 

126
Wynik TrustScore: 3.5 na 5

3,6

Windmillhill Street 528-540, ML1 2AQ Motherwell, Scotland, GB


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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

The workshop manager, Robert, was very good at keeping me informed of any progress or lack of progress while waiting for parts to arrive. Communication goes a long way.

Reakcja na opinię

Oceniono na 5 z 5

Bought a car from the Motherwell Branch. We were treated exceptionally well throughout the whole process by Sales Advisor Mr John Lennon. Johns personalty, knowledge & professionalism was a key facto... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I recently bought a used car from this store and salesman Abbas Sabri couldn't have made the experience any easier. Car salesmen get a bad rep but he was great. Wasn't pushy and clearly explained all... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

I bought a package with my new car but then when I asked about the benefits I was told they changed them and now they are not included within the package and I need to pay extra. The car we bought wa... Zobacz więcej

Reakcja na opinię


Informacje dotyczące firmy

  1. Salon samochodowy

Napisane przez firmę

About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.

Evans Halshaw

Napisane przez firmę

Buy your way
Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
Sell your car
We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
Online booking
Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.

Price Guarantee

Every Day Low Prices

At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.

Dane kontaktowe

  • Windmillhill Street 528-540, ML1 2AQ, Motherwell, Scotland, Zjednoczone Królestwo

  • 01698 244200

3,6

Średnia

Wynik TrustScore: 3.5 na 5

126 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,6

Wszystkie recenzje

(126)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 5636

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 3 z 5

Good service tinged with dishonesty

Recently bought a Hyundai Tucson from Jordan at Evans Halshaw Motherwell. Felt a bit hoodwinked after the fact though, as the forecourt sticker had a price of £11400, and when we quibbled, he spoke to his manager and got the price down to £11,000 to secure our business. However, we were dismayed to find that the car was already being advertised on autotrader for £11,000 so was a bit miffed at the dishonesty. All-in-all, the transaction was fairly seamless and Jordan was friendly and helpful, and didn’t pressure us. But the dishonesty relating to the price left a bad taste in our mouths.

7 października 2023
Opinia niezależna
Logo Evans Halshaw - FordStore Motherwell

Odpowiedź od Evans Halshaw - FordStore Motherwell

Hi Mosa,

Thank you for your review.

We are very sorry to hear that you feel this way and we will ensure that your feedback is shared with the management team.

We hope you enjoy your new car!

Take care,
Evans Halshaw Customer Services

Oceniono na 5 z 5

Abbas was very knowledgeable and…

Abbas was very knowledgeable and helpful and went over and above. Thanks again

22 października 2023
Opinia niezależna
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Odpowiedź od Evans Halshaw - FordStore Motherwell

Hi Leigh,

Thank you very much for leaving a 5* review.

Abbas will really appreciate it!

Have a great day!
Evans Halshaw Customer Services

Oceniono na 5 z 5

Helpful

Helpful and patient salesman (Andy Murray) who took the time to explain all aspects of the process. Delighted with my new car - thank you!

18 października 2023
Opinia niezależna
Logo Evans Halshaw - FordStore Motherwell

Odpowiedź od Evans Halshaw - FordStore Motherwell

Hi Claire,

Thank you very much for taking the time to leave us this positive review!

Andy's aim is to deliver a positive customer service.

Have a great week!
Evans Halshaw Customer Services

Oceniono na 5 z 5

Abbas Sabri your the man

Abbas Sabri brilliant salesman. No pressure to buy. Very professional in dealing with the sale. Have bought from this garage twice now and would go back in the future. Highly recommended. Also a mention for Kyle, service plan sorted.

18 października 2023
Opinia niezależna
Logo Evans Halshaw - FordStore Motherwell

Odpowiedź od Evans Halshaw - FordStore Motherwell

Hi John,

Thank you very much for taking the time to leave us this positive review!

Abbas' aim is to deliver a positive customer service.

Have a great week!
Evans Halshaw Customer Services

Oceniono na 5 z 5

Excellent customer service

I usually hate dealing with car salespeople, but I was pleasantly surprised with my recent experience at Evans Halshaw in Motherwell. What a lovely guy Abbas Sabri is and a real credit to the sales team. Extremely pleasant and efficient, he made our recent purchase/trade in seamless.

18 października 2023
Opinia niezależna
Logo Evans Halshaw - FordStore Motherwell

Odpowiedź od Evans Halshaw - FordStore Motherwell

Hi Lynne,

Thanks so much for the review!

Abbas and the management team take pride in providing excellent customer service.

Take care,
Evans Halshaw Customer Services

Oceniono na 5 z 5

Great service from Andrew

Great service from Andrew
Will definitely recommend

11 października 2023
Opinia niezależna
Logo Evans Halshaw - FordStore Motherwell

Odpowiedź od Evans Halshaw - FordStore Motherwell

Hi Paul,

Thank you for your positive review.

Andrew and the rest of the team are always happy to help!

Have a great day!
Evans Halshaw Customer Services

Oceniono na 5 z 5

Abbas at the Motherwell branch was very…

Abbas at the Motherwell branch was very helpful and made the process of my buying my car very straightforward.

6 października 2023
Opinia niezależna
Logo Evans Halshaw - FordStore Motherwell

Odpowiedź od Evans Halshaw - FordStore Motherwell

Hello Jayne,

Thank you very much for taking the time to leave us this review!

Our aim is to deliver a positive customer service.

Have a great week!
Evans Halshaw Customer Services

Oceniono na 5 z 5

Buying a car

Abbas at Motherwell was very helpful Made the purchase of the vehicle straight forward.

29 września 2023
Opinia niezależna
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Odpowiedź od Evans Halshaw - FordStore Motherwell

Hi Elaine,

Thank you for your positive review.

Abbas and the rest of the team are always happy to help!

Have a great day!
Evans Halshaw Customer Services

Oceniono na 5 z 5

Abbas was brilliant

Abbas was brilliant. Great service all round.

28 września 2023
Opinia niezależna
Logo Evans Halshaw - FordStore Motherwell

Odpowiedź od Evans Halshaw - FordStore Motherwell

Hi Sam,

Thanks so much for the review!

Our team takes pride in providing excellent customer service.

Take care,
Evans Halshaw Customer Services

Oceniono na 5 z 5

Great customer service at Evans Hallshaw

Had a very good experience at Evans Halshaw Motherwell. Abbas was very knowledgeable and friendly and trade in and purchase of new car went smoothly.

19 września 2023
Opinia niezależna
Logo Evans Halshaw - FordStore Motherwell

Odpowiedź od Evans Halshaw - FordStore Motherwell

Hi Jennifer,

We are happy to see that your recent visit to Evans Halshaw was a positive one!

The dealership is always available for any assistance that you may need. We will ensure that your kind feedback is shared with Abbas and the team.

Thank you for taking the time to leave us your rating!
Evans Halshaw Customer Services

Oceniono na 1 z 5

Personally I would not buy another car from this Dealership

Personally I would not buy another car from this dealership as salesman sells car with fault and after sales is a complete joke. I bought a Jaguar Epace from Evans Halshaw Motherwell 4th August this year, I reported to them that car parking sensors would did not work, was informed that car could not be looked at until 6th September 2023. Drove car to dealership from Perth at own cost and after walking around Motherwell for 5hrs was informed that car requires 2 front sensors and they have ordered these sensors from Jaguer.

Today I contacted Evans Halshaw to find out what is happening about repair to car, please read following texts
Brought car back week past Wednesday for repair as arranged which also cost me time and fuel for a car which should of been 100% checked but unfortunately this vehicle was not given the vehicle check regarding the issue with Parking Sensors etc. I was informed by your service department that the car required 2 front sensors and they would now ordered them from Jaguar.
(1) Why is it costing me time and money ( fuel) to have a repair carried out which is no fault of ours.
(2) Why are we having to contact your premises to get update on repair.
(3) The poor Gaurdx covering which was supposed to give show room condition totally failed (as per discussion)car was given a quick wash before I pick it up from your service team member only to find car covered in white residue which had harddoned onto paint work which I promptly got the service chap to look at and he did offer the car to be washed again but unfortunately I had already wasted enough time in Motherwell.
(4) When will this vehicle be repaired or can we now have it repaired by Jaguer in Perth as my wife has still not driven it.
(5) If I can't have satisfactory answers to the above we will return vehicle for full refund.

Reply from Salesman JL

I'm sorry to hear about the issue with car ,i have spoken with the aftersales dept ie. service dept & theywill be in contact with yourself once cars repaired, I hope this helps .JL

Does not really help as car is in Perth not with your service department
I do not have much hope of having car repaired as JL did not even read my email properly and also looks that I will more than likely have to take car back to Motherwell again at own cost.

Will keep you updated when I hear from this dealership
Ken Blyth

15 września 2023
Opinia niezależna
Logo Evans Halshaw - FordStore Motherwell

Odpowiedź od Evans Halshaw - FordStore Motherwell

Hi Kenneth,

Thank you for taking the time to review.

I’m so sorry to hear you haven’t had a positive experience, I can assure you that this isn’t the customer service we do aim to provide.

If there are any outstanding issues you have that you need addressed, please contact me on service.followup@pendragon.uk.com

Thank you,
Evans Halshaw Customer Services

Oceniono na 5 z 5

Bought a 2nd hand Ford Ecosport from EH…

Bought a 2nd hand Ford Ecosport from EH Motherwell, great value, service and specil thanks to Andy & Abbas fro all their assistance, lovely guys. Regards Angus & Aliosn Carnegie Kirriemuir

12 września 2023
Opinia niezależna
Logo Evans Halshaw - FordStore Motherwell

Odpowiedź od Evans Halshaw - FordStore Motherwell

Hi,

Thank you for taking the time to write this wonderful review.

I am very glad to hear that you were pleased with the level of service that you received and will ensure Andy & Abbas receive the recognition they deserve.

Many thanks,
Evans Halshaw Customer Services

Oceniono na 5 z 5

Very helpful and answered anything we…

Very helpful and answered anything we asked, quick and prompt service

25 sierpnia 2023
Opinia niezależna
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Odpowiedź od Evans Halshaw - FordStore Motherwell

Hi Frances,

We appreciate you leaving us a review - thank you!

Have a nice day!
Evans Halshaw Customer Services

Oceniono na 5 z 5

Was looked after by Andy Priest and…

Was looked after by Andy Priest and cannot fault his service at all and definitely more professional than my last experience in this dealership.

25 sierpnia 2023
Opinia niezależna
Logo Evans Halshaw - FordStore Motherwell

Odpowiedź od Evans Halshaw - FordStore Motherwell

Hello Marion,

Andy will appreciate you leaving this a review - thank you!

Have a nice day!
Evans Halshaw Customer Services

Oceniono na 5 z 5

Andy was great from start to finish and…

Andy was great from start to finish and made everything as smooth as possible after a very horrible first experience with another advisor

25 sierpnia 2023
Opinia niezależna
Logo Evans Halshaw - FordStore Motherwell

Odpowiedź od Evans Halshaw - FordStore Motherwell

Hi Andy,

I appreciate you taking the time to leave this review!

I am very pleased you are satisfied with your recent experience with Andy.

We hope to be of service to you again!
Evans Halshaw Customer Services

Oceniono na 5 z 5

Excellent service

25 sierpnia 2023
Opinia niezależna
Logo Evans Halshaw - FordStore Motherwell

Odpowiedź od Evans Halshaw - FordStore Motherwell

Hi James,

Thank you very much for leaving a review!

Have a nice day!
Evans Halshaw Customer Services

Oceniono na 5 z 5

would highly recommend evans halshaw & car salesman John Lennon

would highly recommend John Lennon,was great with me from start to finish,put me at ease with the whole process,very down to earth & knowlagable in his job & for the first time ever felt like i wasn't been ripped off,told me what i needed & what i didn't need & absalutely love my new car,had a very pleasant experience dealing with this & would highly recommend anyone to go here & deal with john,well done & thankyou.

10 sierpnia 2023
Opinia niezależna
Logo Evans Halshaw - FordStore Motherwell

Odpowiedź od Evans Halshaw - FordStore Motherwell

Hi Michelle,

Thanks for the review.

I am very pleased to hear that John provided you with a 5* experience!

I will ensure your feedback is passed onto John and the leadership team so they know what a great job they are doing!

Thank you again and enjoy your new vehicle!
Evans Halshaw Customer Services

Oceniono na 5 z 5

Dealt with Andrew was very…

Dealt with Andrew Murray who was very helpful would recommend this garage to any body

12 sierpnia 2023
Opinia niezależna
Logo Evans Halshaw - FordStore Motherwell

Odpowiedź od Evans Halshaw - FordStore Motherwell

Hi Thomas,

Many thanks for taking the time to provide us with this review.

We love to see such great feedback!
Evans Halshaw Customer Services

Oceniono na 5 z 5

Great experience

Great experience. Andy Murray was very helpful in explaining and test driving a few cars, and very patient. Thanks!

12 sierpnia 2023
Opinia niezależna
Logo Evans Halshaw - FordStore Motherwell

Odpowiedź od Evans Halshaw - FordStore Motherwell

Hi,

Thank you for taking the time to leave us this positive review!

It’s lovely to see you had a great experience with us!
Evans Halshaw Customer Services

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