Evans Halshaw - Ford Cardiff Recenzje 

427
Wynik TrustScore: 3.5 na 5

3,6

505 Newport Road, CF23 9UE Cardiff, GB


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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Absolutely awful customer service in the service and repairs department. I’ve spent hours trying to get through to them on several occasions, with very little response. I’ve been told more than once... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Brought a used car from Evans Halshaw Cardiff, what an easy and stress free experience it was. I had the pleasure in dealing with Will Whippe who goes above and beyond to make the whole car buying pro... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Recently purchased a used Ford Puma from Evans Halshaw Ford Cardiff, and had an amazing experience dealing with Joseph Jones and William Whippe. Both went completely above and beyond ensuring that I h... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Went to purchase a new car at the Cardiff branch, Newport Road , made enquiries first trip. Second trip had decided the car I wanted. Jules was amazing. Went over and beyond for us (my partner and I)... Zobacz więcej

Reakcja na opinię


Informacje dotyczące firmy

  1. Salon samochodowy

Napisane przez firmę

About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.

Evans Halshaw

Napisane przez firmę

Buy your way
Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
Sell your car
We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
Online booking
Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.

Price Guarantee

Every Day Low Prices

At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.

Dane kontaktowe

  • 505 Newport Road, CF23 9UE, Cardiff, Zjednoczone Królestwo

  • 029 2049 0511

3,6

Średnia

Wynik TrustScore: 3.5 na 5

427 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,6

Wszystkie recenzje

(427)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 5349

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Great service!

Highly recommend asking for Will Whippe, when looking for your next used car purchase! Will was extremely helpful, knowledgeable, and made me feel welcome from the outset. Will listened to my budget/ideas and suggested multiple cars which fitted my criteria. He took considerable time going through options with me and we settled on a newer and better car, at a more competitive price, than i had found at any local garages (whilst still being within my original budget). Will made the process clear and stress-free for me. Overall, it was great having Will manage everything from start to end. Very happy customer in a lovely car - thank you very much Will!

30 sierpnia 2024
Opinia niezależna
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Odpowiedź od Evans Halshaw - Ford Cardiff

Hello Jess,

Thank you for your kind review. We are thrilled to hear about your positive experience and that you found Will to be so helpful.

We appreciate your kind words about Will's knowledge, helpfulness, and ability to make the process stress-free. We are glad that you were able to find a car that met your needs and budget.

Evans Halshaw Customer Services

Oceniono na 5 z 5

Great service from Will at Evan Halshaw

Massive thanks to Will at Evan Halshaw, Newport Road, Cardiff. I appreciated his honest, polite, friendly and helpful manner and patience with all our questions. He went out of his way to ensure the car was perfect for collection.

30 sierpnia 2024
Opinia niezależna
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Odpowiedź od Evans Halshaw - Ford Cardiff

Hi Cheryl,

We're so pleased to hear about your positive experience.

It's wonderful to know that you received such excellent service from our team.

We'll be sure to pass your kind words along to Will.
Evans Halshaw Customer Services

Oceniono na 5 z 5

Great service

I have been a returning customer for many years and couldn’t be more happy with the service, all thanks to this exceptional salesman's dedication and expertise. I highly recommend them to anyone in search of a car buying experience! Enjoyed working with Will, he was very professional and took care of all my questions/concerns.

10 sierpnia 2024
Opinia niezależna
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Odpowiedź od Evans Halshaw - Ford Cardiff

Hi Lowri,

Thank you for taking the time to share your experience. We're delighted to hear that you had a positive experience with our Will.

We appreciate your kind words about our salesman and will be sure to pass your feedback along to them. We look forward to serving you again in the future.

Evans Halshaw Customer Services

Oceniono na 4 z 5

Great Service

Very Helpful Elliot was great In the Cardiff Newport road Garage

21 sierpnia 2024
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Odpowiedź od Evans Halshaw - Ford Cardiff

Hi Dan,

We're thrilled to hear about your positive experience!

It's wonderful to know that you found Elliot to be helpful and that you had a good experience at the garage.

Evans Halshaw Customer Services

Oceniono na 5 z 5

Excellent service

Excellent service. Bought a ford puma today and was all a breeze from the get go.

21 sierpnia 2024
Opinia niezależna
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Odpowiedź od Evans Halshaw - Ford Cardiff

Hi Anthony,

Thank you for your kind words - we're glad to have been of service!

Take care,
Evans Halshaw Customer Services

Oceniono na 5 z 5

Great service from Wesley at Evans…

Great service from Wesley at Evans Halshaw Cardiff Ford. Poliet and very helpful.

22 lipca 2024
Opinia niezależna
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Odpowiedź od Evans Halshaw - Ford Cardiff

Hi Maria,

Wesley loves receiving positive reviews; please feel free to stop by again if you need help.

Take care,
Evans Halshaw Customer Services

Oceniono na 5 z 5

Excellent customer service throughout…

Excellent customer service throughout from Jules at The Newport Rd Evans Halshaw Ford. Very courteous, polite and helpful.

20 sierpnia 2024
Opinia niezależna
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Odpowiedź od Evans Halshaw - Ford Cardiff

Hi Sam,

Thank you for your kind words.

We're delighted to hear about your positive experience and appreciate your recognition of Jules's excellent customer service.

Evans Halshaw Customer Services

Oceniono na 1 z 5

Avoid at all costs!

Avoid, avoid, avoid!
Absolutely awful service received from EH.
Purchased a Mercedes in July from the Cardiff dealership. Having purchased the car by cash we realised it did not meet specifications that were advertised and that were agreed upon by the salesman on the day.
Satnav was advertised, but there was no SD card to use the Satnav. We were promised an SD card that would be sent via post but then was told the following day the salesman’s boss was refusing to send us one as it was not advertised (I have evidence of the advert). The phone microphone is also faulty so you can’t use the hands free - these were the two main features I was looking for in a car due to the mileage I do.
In addition to this, the parcel shelf was missing. We rang the salesman, he said he would get one ordered and send to us. A month later we are still waiting for this shelf.
Furthermore, I made an official complaint and did not receive any acknowledgment from the management team. I sent another complaint email 14 days later and we are still waiting to hear back.
For a company this size, this service is totally unacceptable!

22 lipca 2024
Opinia niezależna
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Odpowiedź od Evans Halshaw - Ford Cardiff

Hi Bec,

Thank you for taking the time to review.

I’m so sorry to hear you haven’t had a positive experience, I can assure you that this isn’t the customer service we do aim to provide.

If there are any outstanding issues you have that you need addressed, please contact me on service.followup@pendragon.uk.com

Thank you,
Evans Halshaw Customer Services

Oceniono na 5 z 5

Amazing service

14 sierpnia 2024
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Odpowiedź od Evans Halshaw - Ford Cardiff

Hi Robert,

Thank you so much for leaving us this great review.

Have a lovely day!
Evans Halshaw Customer Services

Oceniono na 5 z 5

Amazing wasn’t pressured to buy a car…

Amazing wasn’t pressured to buy a car at all was sold a car by William who was fantastic 10/10 and very quick process .

10 sierpnia 2024
Opinia niezależna
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Odpowiedź od Evans Halshaw - Ford Cardiff

Hi Lisa,

We're thrilled to hear you had such a positive experience!

It's wonderful to know William provided excellent service and made the car buying process smooth and enjoyable.

We appreciate your kind words and will share your feedback with William.

Evans Halshaw Customer Services

Oceniono na 5 z 5
Logo Evans Halshaw - Ford Cardiff

Odpowiedź od Evans Halshaw - Ford Cardiff

Hi Derek.

It is wonderful to receive such a positive review!

All the best!
Evans Halshaw Customer Services

Oceniono na 5 z 5

Ask for Jules.

Ask for Jules. He is absolutely amazing.. took time to go over everything with us. Really really nice guy..
There was no rush. No pressure. And he was happy to answer any and all questions we had..

Thank you for everything

10 sierpnia 2024
Opinia niezależna
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Odpowiedź od Evans Halshaw - Ford Cardiff

Hi Deke,

Thank you very much for leaving us a review.

Customer feedback is extremely important to us, your wonderful comments have been forwarded on to management team to enable them to share your experience with Jules.

We look forward to dealing with you again in the future and happy motoring!

Many thanks,
Evans Halshaw Customer Services

Oceniono na 5 z 5

Great experience with Will

Huge thanks to Will at Evan Halshaw, Newport Road, Cardiff. Your polite, helpful manner along with added patience massively helped during the process of choosing our new car yesterday.
We will be recommending friends and family to you for thier future purchases.

9 sierpnia 2024
Opinia niezależna
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Odpowiedź od Evans Halshaw - Ford Cardiff

Hi Rhiannon,

Thank you for your 5* rating and recommendation!

We really appreciate you taking the time to post about your experience.

Thank you again and have a great week,
Evans Halshaw Customer Services

Oceniono na 5 z 5

Purchase of a New/Used Ecosport

I would really like to thank Jules Robinson for his great customer service and his time and patience in assisting me with my purchase of my new Ecosport. I would also like to thank his colleagues who were also very helpful. As they all helped me to make the right decision.

4 sierpnia 2024
Opinia niezależna
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Odpowiedź od Evans Halshaw - Ford Cardiff

Hello Lianne,

Thank you for your kind review.

We're delighted to hear that you had a positive experience with Jules and his colleagues.

We will be sure to pass on your feedback.
Evans Halshaw Customer Services

Oceniono na 5 z 5

Very helpful especially Jules will…

Very helpful especially Jules will recommend to friends and family

3 sierpnia 2024
Opinia niezależna
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Odpowiedź od Evans Halshaw - Ford Cardiff

Hi Dean,

We're delighted to hear you had a positive experience.

We appreciate your kind words about Jules, and we're thrilled you'd recommend us to others.

Evans Halshaw Customer Services

Oceniono na 5 z 5

motobilty newport road cardiff

Iwas very impressed with the first class service from motobility specialist richard hollyfield everthing went througfh smoothly and efficiently excelent service the best i ever had for my dissabled daughter thank you richard .

31 lipca 2024
Opinia niezależna
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Odpowiedź od Evans Halshaw - Ford Cardiff

Hi Caroline,

We're so glad to hear you had a positive experience with our team.

We appreciate your kind words about Richard and his dedication to providing excellent service.

We strive to make every interaction with our customers a positive one.

Evans Halshaw Customer Services

Oceniono na 5 z 5

Massive thank you to jules and the team…

Massive thank you to jules and the team today for an amazing service.
Can’t thank jules enough for all the help and support today with purchasing our new vehicle
Thank you!!

20 lipca 2024
Opinia niezależna
Logo Evans Halshaw - Ford Cardiff

Odpowiedź od Evans Halshaw - Ford Cardiff

Hi,

Thank you for your kind words!

We are so glad to hear you had a positive experience with Jules and the team.

We appreciate your feedback and look forward to welcoming you back again.
Evans Halshaw Customer Services

Oceniono na 5 z 5

Dealt with William Whippe

Dealt with William Whippe. excellent customer service, felt very valued and went above and beyond.

13 lipca 2024
Opinia niezależna
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Odpowiedź od Evans Halshaw - Ford Cardiff

Hello Jason,

Thank you for your kind review.

We're really pleased to hear that William gave you a 5* experience! We will ensure that your lovely feedback is shared with him and we look forward to seeing you again.

Have a great day,
Evans Halshaw Customer Services

Oceniono na 1 z 5

Evans Halshaw Cardiff, don’t go there

Took my car to Evans Halshaw Cardiff for a service and MOT last Wednesday, brought up a huge list of things that were wrong with the car, including a hazard switch that meant my car would fail an MOT. It worked but just needed to be pushed not so gently.
Anyways, replacement part ordered was incorrect and it’s the ‘wires’ that were faulty. Over 1 week without a car, no response to my email, was promised a call yesterday to update me on when I would get the car back, still nothing!
Shambolic service from a dealership, never again will I be going there.
Who knows when I will get the car back, my MOT has expired and they won’t tell me how long the car will remain there. Getting to work has become inconvenient, not that EH cares!

3 lipca 2024
Opinia niezależna
Logo Evans Halshaw - Ford Cardiff

Odpowiedź od Evans Halshaw - Ford Cardiff

Hi TJ,

Thank you for taking the time to review.

I’m so sorry to hear you haven’t had a positive experience, I can assure you that this isn’t the customer service we do aim to provide.

If there are any outstanding issues you have that you need addressed, please contact me on service.followup@pendragon.uk.com

Thank you,
Evans Halshaw Customer Services

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