Eurobookings Recenzje 

461
Wynik TrustScore: 1 na 5

1,2

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

BEWARE – do NOT use Hotelsone.com (also known as Eurobookings) to book any hotel. They will bill you for the hotel even after telling you the reservation request failed. Also, they intentionally mak... Zobacz więcej

Oceniono na 1 z 5

Leider nach unzähligen Versuchen Kontakt aufzunehmen ( Mails , Kontaktformular , telefonisch immer besetz Zeichen ) gescheitert . Finde es wirklich sehr schade, hätte gern mein Haus über ihre Plat... Zobacz więcej

Oceniono na 1 z 5

Site de réservation qui travaille en partenariat avec (entre autres) expédia. Ces gens disposent d’un service annulation géré par un robot… qui ne fonctionne pas. Malgré les preuves apportées... Zobacz więcej

Oceniono na 1 z 5

Ayant réservé depuis plusieurs jours et ayant eu confirmation par e-mail, j'ai été fortement étonné qu'arrivant à l'hôtel mon nom était absent de leur fichier de réservations. J'ai du représente... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy


Dane kontaktowe

1,2

Bardzo słaba

Wynik TrustScore: 1 na 5

461 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

1,2

Wszystkie recenzje

(461)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 12

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 4 z 5

Nice website

It was very easy to find my way around the website and I found some great deals that made my holiday extra enjoyable. The places recommended were great as well and I am very satisfied with the choice I made for booking.

13 stycznia 2015
Opinia niezależna
Logo Eurobookings

Odpowiedź od Eurobookings

Dear Johan,

We are glad to hear you are satisfied with our services and enjoyed your stay.We'd love to help you with your next booking.

Kind regards,
Eurobookings

Oceniono na 1 z 5

Manipulation with exchange rates in local currency

I would like to express my disappointment with the bad services and the way Eurobookings. com deal with the customers. I was charged higher price that it was quoted when I was booking my stay. It was almost 25% more. I booked the room through the Czech version of the website with the price quoted in Czech crowns, my local currency, written in big green script. The total room rate for the whole stay was CZK 5880.46. However, they deducted CZK 7302 from my credit card. After seeing this, I could see that the price in US dollar was 322.76. However, this was written in miniature letters.
I would like to warn potential customers that Eurobookings.com deliberately cheat concerning the exchange rate because a lower price in local currency (not corresponding with even the highest exchange rates) looks more attractive and makes more people buy the accommodation.
After long waiting for their answer, they informed me that there was a problem with my bank. BUT! I checked their website and I found that they had adjusted the exchange rate, so that it was correct. Now, the amount of 322 US dollars corresponds with the price I was charged. So, they clearly juggled with the exchange rate to attract more customers in an unfair way. I deem this a fraud. Please, beware of what Eurobookings.com claim. I have come across similar complaints.

29 grudnia 2014
Opinia niezależna
Oceniono na 5 z 5

Good site to find something for yourself

I need to say this was my first time to book through Eurobookings. I get all the informations which i need and it is much easier to go through the booking process than with other booking sites. I open some of them, but at the end i booked through Eurobookings. It is for sure that i will use this booking system in the future.

15 grudnia 2014
Opinia niezależna
Oceniono na 1 z 5

DESURMONT Dunkerque (FR).

Ayant réservé depuis plusieurs jours et ayant eu confirmation par e-mail, j'ai été fortement étonné qu'arrivant à l'hôtel mon nom était absent de leur fichier de réservations.
J'ai du représenter ma carte VISA pour pouvoir prétendre obtenir une chambre.
Heureusement qu'il y en avait une de libre !!!, que faire dans le cas contraire ? surtout lorsque vous êtes accompagné d'un enfant de 5 ans....

Cordialement,
Jacques DESURMONT.

9 sierpnia 2014
Opinia niezależna
Logo Eurobookings

Odpowiedź od Eurobookings

Dear Jacques,

We apologize for the inconvenience you have experienced. Could you provide us with your bookings number so that we can locate your reservation to help resolve this issue.

Thank you in advance.

Kind regards,
Eurobookings

Oceniono na 2 z 5

Customer Service not up to scratch

I found that the hotel had charged me for my stay in addition to Eurobookings. I called Eurobookings last week and was told that the hotel had indeed recorded that I had been charged twice but I would have to wait 72 business hours before I could have a decision on repayment. After 96 hours without response I called again. The clerk said she would call the hotel as there were no notes on my file about my call. Then the line went dead. I called again and the clerk again called the hotel. He informed me that the hotel had charged twice and that I would be refunded the money that Eurobookings had taken from my card and that I would receive an email in confirmation within a few minutes. I have yet to receive it some 3,5 hours later. This is poor customer service.

7 sierpnia 2014
Opinia niezależna
Logo Eurobookings

Odpowiedź od Eurobookings

Dear Roger,

We are sorry that there was some confusion about the billing. We would also like to apologize for any frustration you had while contacting Customer Care.

We have reviewed this case and we see that a full refund of 51.30 EUR, was issued on August 7 2014. From the date of issuance, the refund will process through our systems within 24 hours. The refund should post to the form of payment used to purchase the booking within 3 to 7 days or the next billing cycle.

Thank you for using Eurobookings.com

Kind regards,
Eurobookings

Oceniono na 4 z 5

Auswahl Verbessern

Es fehlt in der Auswahl / Information
- Halb- oder Vollpension möglich
- Zimmer zeigt zum See oder Berge u.ä.
- Beistellbett oder eigenes für Kinder

2 sierpnia 2014
Opinia niezależna
Logo Eurobookings

Odpowiedź od Eurobookings

Dear Harald,

Thank you for taking the time to review us. We will take your suggestions in consideration.

Kind regards,
Eurobookings

Oceniono na 5 z 5

easy peasy

all done very quickly on line. Clear and easy instructions. Would definitely use again

30 lipca 2014
Opinia niezależna
Logo Eurobookings

Odpowiedź od Eurobookings

Dear Anna,

Thank you for reviewing us. We are looking forward to your next bookings.

Kind regards,
Eurobookings

Oceniono na 5 z 5

Easy booking...everything perfect.

I booked a hotel in Berlin for a short trip. The booking was easy to navigate and I was able to select and confirm in easy steps.
The commuinication was very good and the relevant information was sent to me immediately to secure my booking. On arrival at the Hotel, everything was in place as described.
Recommended for clear description, ease of use and service.

30 lipca 2014
Opinia niezależna
Logo Eurobookings

Odpowiedź od Eurobookings

Dear G.P,

Thank you for reviewing us.
We are glad to hear you are satisfied with our services. We look forward to your future bookings through us.

Kind regards,
Eurobookings

Oceniono na 3 z 5

petit prix pour la qualité de la prestation fourni

Très bon hotel à proximité du centre ville
Accés direct des chambres par une galerie
hygiène parfait
accueil très sympathique

26 lipca 2014
Opinia niezależna
Logo Eurobookings

Odpowiedź od Eurobookings

Dear Alvaro,

Thank you for your review. We are glad to hear you were satisfied with the service we provided. We look forward for your next booking through us.

Kind regards,
Eurobookings

Oceniono na 5 z 5

I enjoyed stay, thanks to Eurobookings

I stayed at this hotel for one night and it was lovely!
The room booked through eurobookings was spacious with an en-suite bathroom, free internet and a balcony overlooking the garden with fountain. The staff was nice and helpful. I definately don't regret booking through eurobookings.

23 lipca 2014
Opinia niezależna
Logo Eurobookings

Odpowiedź od Eurobookings

Dear Kavish,

We appreciate you taking the time to review us.
Good to hear you enjoyed your stay. We are looking forward for your next bookings.

Kind regards,
Eurobookings

Oceniono na 4 z 5

Perfect to find good and valuable hotels.

Eurobookings.com is a perfect way to find a good, valuable place to stay. We always use eurobookings and never regreted. Good service

23 lipca 2014
Opinia niezależna
Logo Eurobookings

Odpowiedź od Eurobookings

Dear Maite,

Thank you for reviewing us.
We look forward to your future bookings through us.

Kind regards,
Eurobookings

Oceniono na 4 z 5

Great site for bookings

I have checked other sites and compare them to eurobookins. This site is always cheaper. A very easy to use site and there is a wide selection of hotels you can choose from. I recommend to try this site out.

4 lipca 2014
Opinia niezależna
Logo Eurobookings

Odpowiedź od Eurobookings

Dear Emanuel,

Thank you for taking the time to review us. We look forward to your next booking with us.

Kind regards,
Eurobookings

Oceniono na 5 z 5

Easy to make an canceation and make a new booking.

It was my first time using eurobookings.com and i have to say it is a pleasant website to use. When making my reservation, I did something wrong and I had to cancel and make a new one. I had no problems making a cancelation and making my new reservation. I am definately using eurobookings again in the next time!

4 lipca 2014
Opinia niezależna
Logo Eurobookings

Odpowiedź od Eurobookings

Dear Nikky,

Thank you for using our services, we appreciate it! We are glad to hear that you were satisfied with the services we provided you. We look forward to your future bookings with us.

Kind regards,
Eurobookings

Oceniono na 5 z 5

EEFEKTIV OG OVERSIKTLEG BOOKING

Brukarvennleg, video av hotellfasilitetar om nødvendig, detaljert omtale av aktuelle rom, oversiktleg kart. Topp nettside.

3 lipca 2014
Opinia niezależna
Logo Eurobookings

Odpowiedź od Eurobookings

Dear Jonas,

Thank your for taking the time to review us. We are glad to hear that you are pleased with our services. We look forward to your next booking through us.

Kind regards,
Eurobookings

Oceniono na 5 z 5

Premier Inn, Premier Service

The Dublin Airport Premier Inn. A shuttle bus .service every 30 minutes to and from the Airport Terminals. Breakfast was excellent with both Black and White pudding available, along with the usual sausages, was bacon, fried or scrambled eggs, mushrooms, tomatoes and baked beans - boiled or poached eggs, porridge available on request. Also a full selection of cereals, fruit juices and as much tea or coffee that you wanted. Room was very clean and quiet. All in all I had a quiet and calm place to return to after course work and the opportunity for further uninterrupted study.

3 lipca 2014
Opinia niezależna
Logo Eurobookings

Odpowiedź od Eurobookings

Dear David,

We are pleased to hear you enjoyed your stay. We are looking forward for your next booking with us.

Kind regards,
Eurobookings

Oceniono na 5 z 5

Very good

Reservations Jamila but why do not you sometimes news reservation via Yahoo

18 czerwca 2014
Opinia niezależna
Logo Eurobookings

Odpowiedź od Eurobookings

Dear,

Thank you for your feedback.
We look forward to your next booking through us.

Kind regards,
Eurobookings

Oceniono na 1 z 5

This site is misleading and misrepresent their hotels, and tries to cheat us out of money.They tried to screw me with the small print

Be careful of this website. They mislead and misrepresent!
Looks great and well put together, however! BE WARNED!
They write in three places, FREE Cancellation or Free Cancellation up to 14 days before, BUT if you click on a little link to the right, you discover that there is a charge of one night immediately or 50% of the booking 14 days before.
When I called 5 mins later to change the date of the booking.
They said they need to get an ok from the hotel manager otherwise I would be charged.
So they put me on hold for two mins, and then said that they called the hotel but the hotel manager wasn't there. Wrong! she was there, there is only one person who answers the phone and she owns the place. When I spoke to her she told me that she was there the entire evening and no-one called. And had they called they would have only spoken to her. So I put together a conference call between eurobookings and the Hotel, Sonya from the hotel was very nice and said no problem at all. After identifying her eurobookings had no choice but to refund me the money.
When I spoke to the manager he said that he thinks their website is clear.
I beg to differ!!
You have been warned Eurobookings is misleading and misrepresentative. I recommend booking in a website that does not mislead you.

22 maja 2014
Opinia niezależna
Logo Eurobookings

Odpowiedź od Eurobookings

Hi Simon,

We are dearly sorry for any confusion in regards to the cancellation policy. We would also like to express our regret for any frustration you experienced with Customer Care while attempting to make a date change.

We have visited the website and we agree that 2 separate cancellation polices are posted. We have contacted the leadership team in order to correct the mistake posted on the site. I am sorry that this has caused you such distress.

Our research indicates that we were able to make the date change you requested. We have raised your concerns about how Customer Care handled your request. We value your business and never want you to feel mistreated. We are deeply sorry that your request was not handled correctly.

Once again our apologies for the confusion about the cancellation policy and for your poor experience with Customer Care.

Kind regards,
Eurobookings.com.

Oceniono na 5 z 5

perfect!

simply perfect* all good

20 maja 2014
Opinia niezależna
Logo Eurobookings

Odpowiedź od Eurobookings

Dear Meinhard,

we are glad to hear you are satisfied with our services.
We look foward to your next booking through us.

Kind regards,
Eurobookings

Oceniono na 2 z 5

Wrong dates

When arrived i dint have booking on the dates, someone had messed up and booked me for 1st of June instead of 6th of May...

13 maja 2014
Opinia niezależna
Logo Eurobookings

Odpowiedź od Eurobookings

Hi Martin,

Our apologies for the confusion you experienced upon check-in.

We understand that your booking was made for a check-in date of May 6 2014, and the hotel listed the date as June 1 2014.

The hotel has asked that we apologize for their mistake. The booking was made for the check-in date of May 6 2014, and sent to the hotel with this information.

The hotel has confirmed that they adjusted this check-in date for you upon check-in and did not charge you directly for the stay. We reviewed the booking process with the hotel to help ensure check-in information is correct.

We are sorry that this event caused you any frustration. We do appreciate your business.

Kind regards,
Eurobookings

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