I bought an Engagement ring from the Ernest Jones Hanley branch back at the end of July. After proposing on the 30th September my fiancé said the ring was slightly too big, so this was sent off for... Zobacz więcej
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Lokalizacja
Zmień lokalizacjęUnit SU16, The Potteries Centre, ST1 1PS Hanley, Hanley Potteries, GB
•Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
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We cannot fault the customer care and service we received from Isobel when buying our wedding rings. There was so much care and attention to detail, we weren’t rushed and pushed into making any decisi... Zobacz więcej
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Bought watch, which was only available from the manufacturer, ordered and price matched, so a real bargain. Watch due early June 2025, arrived early May, 2 weeks after ordering, so full marks. Servi... Zobacz więcej
Watch is nice and I'm pleased with it . Although I had alot of issues with delivery and unfortunately it didn't arrive in time for my partners birthday .therefore causing me alot of heartache .
Informacje dotyczące firmy
O Ernest Jones - Hanley
Napisane przez firmę
Whether you’re looking to mark that special milestone or choose a timeless gift that shows your loved ones how much you care, at Ernest Jones we’re here to help you turn those moments into memories.
Our welcoming team of experts will guide you through our carefully curated selection of prestige watches, sparkling diamonds, and desirable jewellery,
Whether you’re shopping in-store or online, we are at your service to help you find not just a gift, but THE gift. Our click and collect, by appointment, online consultations with an expert, live chat and virtual try on tools offer you the reassurance you need to feel confident in your purchase.
As watch experts, we are here to help you choose a timepiece. Browse our curated collection of prestige brands including Omega, Tag Heuer, Tudor, Breitling, Bremont, Cartier, and Chopard.
We understand that your luxury Swiss watch means a lot to you and that you’ll want to maintain it properly, and our after-care service will ensure your timepiece is properly maintained.
We know your purchase is just the start of the memory not the end. Our expert team offer restoration, cleaning and repairs to keep your precious diamond and other jewellery looking its best. Trusted and reliable, we’re always at your service, no matter when you need us.
From the moment you realise they’re ‘the one’ to your big day and beyond, we’re here to support your special day. As bridal experts, our teams can guide you with choosing the perfect engagement ring, to your wedding bands and gifting needs.
Our welcoming team of experts will guide you through our carefully curated selection of prestige watches, sparkling diamonds, and desirable jewellery,
Whether you’re shopping in-store or online, we are at your service to help you find not just a gift, but THE gift. Our click and collect, by appointment, online consultations with an expert, live chat and virtual try on tools offer you the reassurance you need to feel confident in your purchase.
The Watch Experts
As watch experts, we are here to help you choose a timepiece. Browse our curated collection of prestige brands including Omega, Tag Heuer, Tudor, Breitling, Bremont, Cartier, and Chopard.
We understand that your luxury Swiss watch means a lot to you and that you’ll want to maintain it properly, and our after-care service will ensure your timepiece is properly maintained.
At Your Service
We know your purchase is just the start of the memory not the end. Our expert team offer restoration, cleaning and repairs to keep your precious diamond and other jewellery looking its best. Trusted and reliable, we’re always at your service, no matter when you need us.
Here For You From ‘I Do’
From the moment you realise they’re ‘the one’ to your big day and beyond, we’re here to support your special day. As bridal experts, our teams can guide you with choosing the perfect engagement ring, to your wedding bands and gifting needs.
Dane kontaktowe
Unit SU16, The Potteries Centre, ST1 1PS, Hanley, Hanley Potteries, Zjednoczone Królestwo
- 01782272108
4,8
Doskonała
37 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Excellent
Recently purchased a pair of earrings from the Hanley store and had a great experience. A store assistant greeted me on arrival and made some recommendations based on the type of earring I was looking for. She was helpful and knowledgeable. I left with exactly what I was looking for.
8 listopada 2023
Opinia niezależna
Odpowiedź od Ernest Jones - Hanley
Hi thank you for taking the time to leave your 5-star review. It’s great to hear you experienced our excellent service. Kind regards Pamela
Was unable to attend an event today
Was unable to attend an event today due to my wife not being well.
Adam sent a really nice and heartfelt message with best wishes for a speedy recovery.
1 listopada 2023
Opinia niezależna
Odpowiedź od Ernest Jones - Hanley
Hi thank you for taking the time to leave your 5-star review. It’s great to hear you experienced our excellent service. Kind regards Pamela
"I had the pleasure of being served by…
"I had the pleasure of being served by Alma today at Ernest Jones and I must say the experience was fantastic. Alma was exceptional in helping me pick out the perfect diamond stud earring. She was extremely knowledgeable about the products and paid great attention to detail. The earring I bought looks amazing and I couldn't be happier, all thanks to Alma. It's been a wonderful shopping experience, and I highly recommend Alma for anyone looking for an excellent customer service experience. Thank you, Alma!"
24 czerwca 2023
Opinia niezależna
Odpowiedź od Ernest Jones - Hanley
Hi Elvira. Thank you very much for such a wonderful review. We work very hard to make sure that we’re offering the best experience possible. We’re delighted to hear that our commitment to our customers and excellent service have made such a good impression. Kind regards Elaine
Most helpful assistant
Having to take a watch back to the Hanley shop because it wasn’t working after been purchased a month earlier. Megan was most helpful in resolving the issue. Would highly recommend. Thank you so much Megan.
5 października 2022
Opinia niezależna
Today i had a purchase from them for my…
Today i had a purchase from them for my wedding ring and jewellery.Their costumer services is simple great.ALMA(costumer care representative) listened to my requirements and give me everything the way i want.She guides you really well.Highly recommend place and amazing costumer care.
27 lutego 2022
Opinia niezależna
brilliant experience
brilliant experience, met the probably the best Ernest Jones store manager they employ. Can't wait to go back for another purchase. Well done.
14 lipca 2021
Excellent service and very polite staff.
7 lipca 2021
From start to finish
From start to finish, the lady who dealt with us was very helpful, polite and professional.
2 lipca 2021
Excellent service
Excellent service, love my necklace I had for my special birthday and I purchased a watch for my husband for his birthday
2 lipca 2021
Great professional service
Great professional service. Staff member Megan was very informative of products and did not rush me with my purchase
30 czerwca 2021
My experience was amazing and verry…
My experience was amazing and verry warming and welcoming.
23 czerwca 2021
Watch is nice and I'm pleased with it
Watch is nice and I'm pleased with it . Although I had alot of issues with delivery and unfortunately it didn't arrive in time for my partners birthday .therefore causing me alot of heartache .
20 czerwca 2021
Staff were all very helpful and…
Staff were all very helpful and friendly- very interested in the reason for the purchase
11 czerwca 2021
Very good service and very polite
3 czerwca 2021
As per usual the staff at the Hanley…
As per usual the staff at the Hanley Branch in stoke-on-trent were lovely. Have had many items from them in the past. I am getting married in Aug-21. Over the past 2 years I have had a special order engagement ring made, we have had both our wedding rings & I went in the other week to get a Tissot XL watch for me to wear to match my wedding suit on the big day. The manager has got to know me quite well over the past so many years & a few of the staff have too. They always ask not long to the big day & how we doing. They always go out of there way to give good honest advice without being byest to any prefferance.
27 maja 2021
I have used Ernest Jones for many years…
I have used Ernest Jones for many years now. Jane and her team are a credit to the business, nothing is ever too much trouble.
They have spent years putting in the effort and have completely won my business, wouldn't go anywhere else.
18 maja 2021
Excellent service
13 maja 2021
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