Equipyourtrip Recenzje 

66
Wynik TrustScore: 1.5 na 5

1,5

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Is this company still open? I have been trying to order Trying to register Trying to get a response from customer service for over 2 weeks????

Oceniono na 1 z 5

I've bought one item from Equip My Trip and the wrong colour was sent. This has created a problem that has gone on for almost two months and because the company seems to have disappeared has led me to... Zobacz więcej

Oceniono na 2 z 5

Delivery took a week, and the product I received was not the product that I ordered! The website showed the sunglasses having different lenses and different colours than the final product that was del... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

Initially was very pleased with communication due to item being lost in the post - even though it was Royal Mail 'Signed For' and had a tracking number. I asked for and was given a refund, minus the... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy


Dane kontaktowe

1,5

Bardzo słaba

Wynik TrustScore: 1.5 na 5

66 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

1,5

Wszystkie recenzje

(66)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 0

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Mick Brook

This is the first time I've used Equip your Trip. I found the the two items I was looking for on their website at very competitive prices. The ordering process was very efficient and the goods arrived promptly as described.
I'm very satisfied with the service and would definately use again

12 maja 2011
Opinia niezależna
Logo Equipyourtrip

Odpowiedź od Equipyourtrip

Thank you Mick for the positive feed back, always happy to help!

Oceniono na 5 z 5

Excellent Service

The staff at Equip your trip are friendly and easy to contact. They genuinely care about the service you receive and do everything in their power to make sure that you get the best they can offer. Steve was a great help to me in particular. I would definitely recommend them to friends and family. :)

15 kwietnia 2011
Opinia niezależna
Oceniono na 1 z 5

Item Lost in Post, was refunded but I had to pay Postage!

Initially was very pleased with communication due to item being lost in the post - even though it was Royal Mail 'Signed For' and had a tracking number. I asked for and was given a refund, minus the postage charge! Sent email asking why but received no response. Disappointing end.

1 kwietnia 2011
Opinia niezależna
Logo Equipyourtrip

Odpowiedź od Equipyourtrip

Hello Caroline, We were made aware of the non receipt of your Item via phone on the 30th March and after investigation and correspondence with you on the 31st March Steve in our office had the refunded issued incorrectly but soon rectified it as soon as he was made aware of the problem via e-mail today 1st April! Please allow sufficient time for staff to respond to e-mails and deal with them appropriately.

Again sorry for any inconvenience caused.

Oceniono na 5 z 5

Friendly, fast efficient service

I found Steve very helpful whilst trying to decide on what lugguage/backpack to buy. He provided valuable opinions and reviews on product on a subject where I was pretty much clueless. Was an easy, fluid transaction with friendly service. Would definitely recommend to others :)

21 marca 2011
Opinia niezależna
Oceniono na 5 z 5

Great Service, Fast Delivery - what more can you ask for?

I recently purchased a Mountain Equipment Womens Cho Oyo Jacket, I received the item the next day. I was very pleased and happy with my purchase. I called Equip Your Trip offices enquiring about another product and I spoke to a gentleman called Steve - he was up to date on the product with knowledge, prices, sizes - I was sold instantly. Thank you for making my transactions so effortless. I will definitely be back soon.

21 marca 2011
Opinia niezależna
Logo Equipyourtrip

Odpowiedź od Equipyourtrip

Thank you for the Positive feedback!

Oceniono na 1 z 5

Poor customer service

Even though i was advised at the start of this process, i would be reimbursed the cost of the Fedex courier, this did not happen. I queried the fairness of this and was advised that options could be explored (i still have the emails advising me of this) I was then requested to send a copy of the postal receipt-which again, was at my expense to have it scanned onto disk-why would this be requested if there was no intention of refunding my money? The whole process was misleading-with me having to constantly chase up a response, i was not even advised when the item was eventually received. I was also advised it would have been better for me to keep the incorrect item...where is the logic in that? I would also appreciate if you refrain from publishing my surname on a public domain.

17 marca 2011
Opinia niezależna
Logo Equipyourtrip

Odpowiedź od Equipyourtrip

Hello Patricia Manski,

We apologise for the arrival of the wrong rucksack and for any inconvenience that was caused: but this was corrected by sending the correct model the same day of your original correspondence you sent to us via e-mail stating the issue (5th January) via FedEx Priority Service to Australia, which you received within a couple of days of the dispatch to your home!

We appreciate that you were trying to be pro active with returning the rucksack, but unfortunately you made this action before consulting any EYT team members whom would of advised you of the following shipping & returns policy which clearly states ‘If you have wrongly received a sent item, please contact us and we will arrange collection for the most convenient time and date’, this is done to minimise disruption for the customer and to eliminate any extra costs for you. We feel in your hast to act without seeking any guidance from Equip Your Trip resulted in you receiving poor advice and unexplained charges from the Australian postal service of $106. You were told from the initial correspondence we would only reimburse the cost Equip Your Trip would incur from our FedEx contract to send back to the UK.

Oceniono na 5 z 5

Very receptive and kind

I've wen to EquipYourTrip directly in their store and the guy who showed us the products was amazing, always willing to help and to provide good assistance with the products!

Paid with credit card without problems and was happy as ever!

4 marca 2011
Opinia niezależna
Logo Equipyourtrip

Odpowiedź od Equipyourtrip

Thanks for the positive review, hope you had a good time on your travels!

Oceniono na 5 z 5

Very good jacket, very good service , good comunication and fast delivery.Excelente Chaqueta

La chaqueta es muy buena , corta vientos y superligera , con el añadido que en el interior del forro tiene cuadraditos de polyester para darle un plus de abrigo al tiempo que deja transpirar. En definitiva es un cortavientos un poco más abrigado.
El servicio de la web es muy bueno, rápido y buena comunicación.
Únicamente en esta marca yo acostumbraba a llevar una M y la he tenido que cambiar por una L, pero ya se sabe que aunque sea una marca que conoces la talla varía a veces en función del modelo.

3 marca 2011
Opinia niezależna
Oceniono na 5 z 5

Excellant Customer Service.

Super friendly sales team who were extremely helpful. Very prompt delivery. Nice to deal with people as opposed to automated machines and computers. Will use again.

8 lutego 2011
Opinia niezależna
Logo Equipyourtrip

Odpowiedź od Equipyourtrip

Thank you for the Positive feedback! always happy to help!!

Oceniono na 5 z 5

Highly recommended

Ordered my fleece on thursday night and it ws with me by monday morning, can't fault anything

31 stycznia 2011
Opinia niezależna
Logo Equipyourtrip

Odpowiedź od Equipyourtrip

Thank you for the Positive feedback!

Oceniono na 5 z 5

Great Stuff

Truely is a one stop shop, reasonable prices and quick and efficient delivery!

31 stycznia 2011
Opinia niezależna
Logo Equipyourtrip

Odpowiedź od Equipyourtrip

Daniel Thank you for the Positive feedback!

Oceniono na 5 z 5

excellent

Quick response to emails.
Fast delivery. Item was sent after few hours after paid.

28 stycznia 2011
Opinia niezależna
Logo Equipyourtrip

Odpowiedź od Equipyourtrip

Thank you for the Positive feedback!

Oceniono na 5 z 5

VALUE FOR MONEY PRODUCT

Ordered Mountian Equipment belay jacket for the Afghan winter. Very keen price/ all sizes and colours in stock and item arrived as promised. hassle free shopping!!

22 stycznia 2011
Opinia niezależna
Oceniono na 5 z 5

Alti Gloves

Excellent customer service and speedy delivery. Gloves were perfect for my Arctic trip. Would highly recommend.

4 stycznia 2011
Opinia niezależna
Oceniono na 5 z 5

Excellant service

A quick phone call regarding the product i was after, and within the hour i was able to collect my order, very helpful service and great value for money saved me £20 . thanks again Equipyour trip

14 grudnia 2010
Opinia niezależna

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