Is this company still open? I have been trying to order Trying to register Trying to get a response from customer service for over 2 weeks????
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I've bought one item from Equip My Trip and the wrong colour was sent. This has created a problem that has gone on for almost two months and because the company seems to have disappeared has led me to... Zobacz więcej
Delivery took a week, and the product I received was not the product that I ordered! The website showed the sunglasses having different lenses and different colours than the final product that was del... Zobacz więcej
Reakcja na opinię
Initially was very pleased with communication due to item being lost in the post - even though it was Royal Mail 'Signed For' and had a tracking number. I asked for and was given a refund, minus the... Zobacz więcej
Reakcja na opinię
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Mick Brook
This is the first time I've used Equip your Trip. I found the the two items I was looking for on their website at very competitive prices. The ordering process was very efficient and the goods arrived promptly as described.
I'm very satisfied with the service and would definately use again

Odpowiedź od Equipyourtrip
Excellent Service
The staff at Equip your trip are friendly and easy to contact. They genuinely care about the service you receive and do everything in their power to make sure that you get the best they can offer. Steve was a great help to me in particular. I would definitely recommend them to friends and family. :)
Item Lost in Post, was refunded but I had to pay Postage!
Initially was very pleased with communication due to item being lost in the post - even though it was Royal Mail 'Signed For' and had a tracking number. I asked for and was given a refund, minus the postage charge! Sent email asking why but received no response. Disappointing end.

Odpowiedź od Equipyourtrip
Good Customer Service
Good customer service but poor delivery performance by Post Office.

Odpowiedź od Equipyourtrip
Friendly, fast efficient service
I found Steve very helpful whilst trying to decide on what lugguage/backpack to buy. He provided valuable opinions and reviews on product on a subject where I was pretty much clueless. Was an easy, fluid transaction with friendly service. Would definitely recommend to others :)
Customer for life
Have great product range and they are always happy to help when i call customer service.
Great Service, Fast Delivery - what more can you ask for?
I recently purchased a Mountain Equipment Womens Cho Oyo Jacket, I received the item the next day. I was very pleased and happy with my purchase. I called Equip Your Trip offices enquiring about another product and I spoke to a gentleman called Steve - he was up to date on the product with knowledge, prices, sizes - I was sold instantly. Thank you for making my transactions so effortless. I will definitely be back soon.

Odpowiedź od Equipyourtrip
Poor customer service
Even though i was advised at the start of this process, i would be reimbursed the cost of the Fedex courier, this did not happen. I queried the fairness of this and was advised that options could be explored (i still have the emails advising me of this) I was then requested to send a copy of the postal receipt-which again, was at my expense to have it scanned onto disk-why would this be requested if there was no intention of refunding my money? The whole process was misleading-with me having to constantly chase up a response, i was not even advised when the item was eventually received. I was also advised it would have been better for me to keep the incorrect item...where is the logic in that? I would also appreciate if you refrain from publishing my surname on a public domain.

Odpowiedź od Equipyourtrip
Overseas delivery complicated due to local postal company - excellent service from equipyourtrip
First item did not arrive due to local postal service. Second (better) product sent out at no extra charge. Very pleased customer.
Very receptive and kind
I've wen to EquipYourTrip directly in their store and the guy who showed us the products was amazing, always willing to help and to provide good assistance with the products!
Paid with credit card without problems and was happy as ever!

Odpowiedź od Equipyourtrip
Very good jacket, very good service , good comunication and fast delivery.Excelente Chaqueta
La chaqueta es muy buena , corta vientos y superligera , con el añadido que en el interior del forro tiene cuadraditos de polyester para darle un plus de abrigo al tiempo que deja transpirar. En definitiva es un cortavientos un poco más abrigado.
El servicio de la web es muy bueno, rápido y buena comunicación.
Únicamente en esta marca yo acostumbraba a llevar una M y la he tenido que cambiar por una L, pero ya se sabe que aunque sea una marca que conoces la talla varía a veces en función del modelo.
Excellant Customer Service.
Super friendly sales team who were extremely helpful. Very prompt delivery. Nice to deal with people as opposed to automated machines and computers. Will use again.

Odpowiedź od Equipyourtrip
Highly recommended
Ordered my fleece on thursday night and it ws with me by monday morning, can't fault anything

Odpowiedź od Equipyourtrip
Great Stuff
Truely is a one stop shop, reasonable prices and quick and efficient delivery!

Odpowiedź od Equipyourtrip
Super fast service and good customer support
Purchased a Petzl Quark Ice Axe and received it next day to my work address, can't fault the service!!!
excellent
Quick response to emails.
Fast delivery. Item was sent after few hours after paid.

Odpowiedź od Equipyourtrip
VALUE FOR MONEY PRODUCT
Ordered Mountian Equipment belay jacket for the Afghan winter. Very keen price/ all sizes and colours in stock and item arrived as promised. hassle free shopping!!
Alti Gloves
Excellent customer service and speedy delivery. Gloves were perfect for my Arctic trip. Would highly recommend.
First Class Service
Friendly and obliging staff coupled with prompt supply of goods.
Excellant service
A quick phone call regarding the product i was after, and within the hour i was able to collect my order, very helpful service and great value for money saved me £20 . thanks again Equipyour trip
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
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