My Enlighten experience was done through my Dentist. To start, I genuinely believed that the grim shade of my teeth was just bad luck, genetics, and the heavy doses of antibiotics given through seve... Zobacz więcej
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Enlighten is a great product, my husband & I use both the paste & the serum & are very pleased with the results. Delivery is always prompt.
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I had my teeth whitened 2 years ago using enlighten. I have since used their toothpaste twice a day which has maintained the whiteness. Really impressed and will continue using their products .
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Serum is the best my dentist recommends me to use it , postage is expensive cost £5 and it takes more than Five days to arrive , I bought one only
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Napisane przez firmę
Whiten with a Guarantee ⭐️ We manufacture the best UK based professional teeth whitening system and our latest evolution, EVO4 is our fastest and most effective formula yet. With precision designed custom whitening trays, EVO4 gives VITA B1 results in just three weeks, and long-lasting results without the need to make lifestyle compromises. Carry on enjoying red wine and other favourites while living life to the full.
Dane kontaktowe
Nora Leverton Court, 8, Randolph St, London , NW1 0TS, London, Zjednoczone Królestwo
- +44 0207 424 3270
- info@enlightensmiles.com
- www.enlightensmiles.com
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Odpowiedź od Enlighten Smiles
Hello Ann,
We really appreciate you taking the time to leave a review—your support means a lot to the us :)
Warm Regards,
The Enlighten Team
Whiter teeth but unbearable sensitivity
I’m in week 2 but have had to stop due to unbearable pain that ibuprofen does not touch. I used the trays with the desensitising gel overnight which helped but now have a horrid metallic taste in my mouth and excess saliva, so not keen to do that again. Any suggestions? Teeth are whiter but not sure I can continue due to pain.
24 marca 2025
Opinia niezależna
Odpowiedź od Enlighten Smiles
Dear Victoria,
Thank you for your review and we’re so sorry to hear that you’re experiencing this level of discomfort. While some sensitivity is normal, the extreme pain you’re describing is quite rare, and we absolutely want to help make this process more comfortable for you.
Given what you’re experiencing, we’d recommend skipping the at-home sensitivity management steps and going straight to your dentist. They may suggest switching to a lower concentration gel, which should be much gentler on your teeth. This could mean your treatment takes a little longer, but rest assured, your results won’t be affected!
Your comfort is our priority, so please don’t hesitate to reach out if you need further guidance on social@enlightensmiles.com. We truly appreciate you sharing your experience, and we’re here to support you every step of the way.
Best wishes,
The Enlighten Team
Overpromised...somewhat delivered
I have completed the Enlighten process, including a free extra tube / ~ 1 week of gel.
Overall: Largely succeeded in making my teeth at least partially white, but not consistently as the (high) expectations set by the advertising, 'guarantee and price. Not despondent about the results...but will go elsewhere next time.
Pluses:
- Easy to do
- Took only 3 weeks (4 with my free extra)
- Minimal pain - and they provide a solution if you need help with that (I did not use)
Negatives:
- Advertising and 'guarantee' sets expectations well above reality. If you don't achieve the whiteness like the photos then the 'guarantee' is more of the same treatment...not clear what happens if that also does not work.
- The whiteness is excellent at the end of the teeth - noticeably less so closer to the gums. Apparently you cannot whiten teeth if gums have receded, but for me this issue starts only a few mm in.
- The dentist / clinic you buy Enlighten from have no involvement in the treatment - they just hand over the kits and say 'good luck'. I found this aspect the most disappointing and felt rather ripped off - given the huge amount of advertising for the product in my clinic pretty sure the sales commission must be huge.
28 lutego 2025
Opinia niezależna
Odpowiedź od Enlighten Smiles
Hello Liam,
Thank you for taking the time to share your experience — we genuinely appreciate both the positives you’ve noted and the thoughtful feedback you've provided. We're really sorry to hear the results didn’t quite meet your expectations, and we'd love the chance to help where we can.
Firstly, we would like to clarify a few things that might help:
🔹 Regarding the guarantee – we’re sorry if this felt unclear. Due to legal regulations, we’re unable to deal directly with patients — our guarantee is between us and the dentist, who then provides it to you - their patients. That said, we’re absolutely happy to speak to your dentist on your behalf to review your case if you this the guaranteed result was not achieved. Was a VITA shade guide used at any point to measure the shade and confirm whether B1 was achieved? If not, that’s usually the best first step to establish your result.
🔹 On the variation in whiteness near the gums – this is a completely fair observation and actually a somewhat common biological limitation. The outer ends of the teeth are mostly enamel, which responds brilliantly to whitening. Closer to the gum line, the dentine layer becomes more prominent — and dentine doesn’t whiten in the same way. Unfortunately, this is a natural limitation, and for cases where this contrast is very noticeable and upsetting to the patient, other options such as cosmetic bonding or veneers may have to be sometimes considered.
🔹 Your dentist’s involvement – we’re really sorry to hear you felt unsupported. Dentists are expected to guide patients through the treatment and review results when needed. If you haven't yet shared your concerns with your dentist, we’d really recommend doing so — and if you'd like, we can reach out to them for you. We hate the idea of a patient walking away disappointed, especially when we know just how transformative the results can be.
Thanks again for your feedback — it helps us continue to improve both our service and the way we communicate. If you're happy to share the name of your dental practice, we’ll gladly take it from here and see what can be done. Please email us on social@enlightensmiles.com and we shall be in touch.
Warm regards,
The Enlighten Team
Service wasn't so good
Service wasn't so good. I don't recommend to anyone?
3 marca 2025
Opinia niezależna
Odpowiedź od Enlighten Smiles
Hi there,
Thank you for taking the time to leave a review. We're really sorry to hear you had a negative experience — this isn’t the standard we strive for.
We’ve had a look through our system and can’t find a record of your details, so we’d really like to understand more about your interaction with us. Could you let us know when and where you spoke with our team, so we can look into this properly?
We genuinely pride ourselves on delivering excellent customer service, so if something has fallen short, we’d love the opportunity to put it right. Please feel free to get in touch with us directly at social@enlightensmiles.com.
Warm regards,
The Enlighten Team
Odpowiedź od Enlighten Smiles
Hi there!
We really appreciate your kind words and support! It’s great to know you’re happy with your experience. Enjoy your toothpaste, and keep shining! 😁✨
Best,
The Enlighten Team
I didn't order any
I didn't order any, have a signed up for a repeat order by mistake? If so can you cancel the subscription if it's on going
Thanks
Steve
17 marca 2025
Odpowiedź od Enlighten Smiles
Hi Stephen,
That is so strange, sorry about this! We are looking into this as we speak and be back with a solution for you, worry not!
Best wishes,
The Enlighten Team
Enlighten Smiles London - Dineo
I just wanted to say a big thank you for fantastic customer service from Dineo (London) really efficient dealt with my enquiry, fast, efficient, helpful and ensured that customer satisfaction was top of her list. This is why Enlighten is the best!!
18 marca 2025
Opinia niezależna
Odpowiedź od Enlighten Smiles
Hello Sheena,
Thank you for your kind words! Our customer service team always strives to provide the best experience, and we’re so glad Dineo could help. 😊 We’ll be sure to share your feedback with the team!
Best,
The Enlighten Team
This stuff is too powerful
This stuff is too powerful. My teeth look over white after a week and I won’t bother finishing off the second syringe and won’t start the last. Pricey too.
15 marca 2025
Opinia niezależna
Odpowiedź od Enlighten Smiles
Dear valued customer,
Thank you for taking the time to leave us a review.
It is great to hear that the product works well. Please be assured that the colour takes a few days to stabilise, so it will all blend in and look very natural. The best thing about professional teeth whitening is that you can control the whiteness - you can stop whenever you are pleased with the shade and keep the remainder of the gel for top-ups. This, in turn, delays the need for buying top-up syringes for a while. Sounds like a win-win situation for you 😁
Best wishes,
The Enlighten Team
This system works
My Dentist made the mould and talked me through everything. But there’s a QR code in the box and all easy to understand.
Quite tricky in the beginning to get a small amount of gel out of the syringe,but you get used to it. I had no discomfort at any time and now have beautiful white teeth.
12 marca 2025
Odpowiedź od Enlighten Smiles
Hello Alexander,
Thank you for your review! We're so happy to hear you're loving your beautifully white smile. 😊 Enjoy your results!
Best,
The Enlighten Team
Works but at a huge expense
I’m just finishing week 2 of using the gels, moving onto the final week tube. Whilst my teeth are noticeably whiter the process has caused unbearable sensitivity pain. You are provided with a ‘desensitising pen’ that does nothing and I am now limping through the process relying on painkillers to get through it. My dentist advised me to use the toothpaste for one hour in the trays and also alternate top and bottom each night - I have done both to no relief. The whitening works but only if you can deal with extreme sensitivity. I sure hope this goes away after the process… I probably wouldn’t have bothered considering both the financial cost and pain
14 marca 2025
Opinia niezależna
Odpowiedź od Enlighten Smiles
Hi Ryan,
Thank you so much for sharing your feedback with us. We're truly sorry to hear about the sensitivity you've been experiencing, and we understand how uncomfortable that can be.
While some sensitivity is expected during the whitening process, it shouldn’t be overwhelming. You’ve done the right thing by using the toothpaste in your trays and alternating applications.
For added relief, many of our patients find that applying the desensitising serum for a little longer directly to the sensitive areas can make a difference. If the sensitivity continues, a discussion with your dentist may the best solution as they could consider switching your treatment to the lower concentration gel only.
As UK regulations prevent us from speaking directly with patients, your dentist is best positioned to offer personalised solutions, and we’re here to support you in any way we can. If you’d like, we’d be happy to reach out to them on your behalf—just let us know and provide us with the address and practice name of your dentist. You can share it to social@enlightensmiles.com.
We genuinely appreciate you taking the time to let us know about your experience, and we truly hope that once the process is complete, you'll be thrilled with the results.
Please don’t hesitate to reach out if we can assist you further in any way.
Warm regards,
The Enlighten Team
Great for teeth whitening
I’ve been using the whitening toothpaste for a few months now and can really tell the difference. My teeth are definitely brighter, I’d definitely recommend this product.
1 marca 2025
Opinia niezależna
Odpowiedź od Enlighten Smiles
Hello Imogen,
Thank you so much for your glowing review! We’re thrilled to hear that Enlighten White has made a noticeable difference for you. Your recommendation truly means a lot to us!
Here’s to even brighter smiles ahead! :)
Warmest regards,
The Enlighten Team
Whitening toothpaste
I’ve been using the whitening toothpaste for a while now & I’m very impressed! It leaves teeth feeling fresh, clean and a lovely natural white 🤍
27 lutego 2025
Opinia niezależna
Odpowiedź od Enlighten Smiles
Hello Becky,
Thank you so much for sharing your experience! Your feedback truly means a lot to us! We’re glad you’re impressed with the results and appreciate your support.
If you ever need anything or have questions, don’t hesitate to reach out 🤍
Best regards,
From The Enlighten Team
Great toothpaste
Recently tried both toothpastes and can highly recommend them both! Planning on adding the serum to my regular routine 👌🏻
27 lutego 2025
Opinia niezależna
Odpowiedź od Enlighten Smiles
Hello Emma,
Thank you so much for your wonderful feedback! We’re confident you’ll love the Serum and can’t wait for you to experience even more amazing results.
Feel free to reach out if you need any tips or have questions!
Best regards,
Enlighten Team
Used their whitening and sensitive…
Used their whitening and sensitive toothpastes and both were amazing!!! The whitening really helped keep my teeth looking white and gleaming and the sensitive protected my teeth and made sure I could eat everything with no problems!
27 lutego 2025
Opinia niezależna
Odpowiedź od Enlighten Smiles
Hello Hannah,
Thank you so much for your fantastic review! We’re thrilled to hear that our Enlighten White your teeth looking bright, and the Serum helped protect them. We’re so happy to have contributed to your smile 😊
Thanks again for choosing Enlighten !
Best regards,
The Enlighten Team
Easy and great results
A straight forward process, well explained, with good results!
27 lutego 2025
Opinia niezależna
Odpowiedź od Enlighten Smiles
Hello Mike,
Thank you for your feedback! We’re so glad to hear that you found the process straightforward and well-explained, and that you're happy with the results. It’s always our goal to make the experience as smooth and effective as possible.
We truly appreciate your support!
Best regards,
The Enlighten Team
Excellent results and great customer service
I've been using Enlighten products for a number of years now, and have achieved excellent results. I have used the teeth whitening system, and both the enamel building and whitening toothpaste to maintain the colour with the occasional top up. Their customer service team is great, and I would recommend them to anyone!
26 lutego 2025
Opinia niezależna
Odpowiedź od Enlighten Smiles
Hello Gaby!
Thank you so much for taking the time to share your wonderful experience with Enlighten products! We’re thrilled to hear that you’ve achieved excellent results Products. It’s great to know that our customer service team has also made a positive impact. Your recommendation means the world to us, and we’re so happy to be part of your smile journey! 😊
If you ever need anything, feel free to reach out!
Best regards,
The Enlighten Team
Wish I could give 0 stars
Wish I could give 0 stars. 3 months ago I started this course after paying £549 at the dentist. Advised it was better than the cheaper option as it ‘guarantees’ whitest shade and minimises sensitivity. My teeth have never been so sensitive having had shooting pains the whole 3 weeks, followed by absolutely no colour change, if anything they look worse (would provide photos if I could). I was advised to do another 2 weeks during the day time. I did this, still sensitive and still no change to the colour.
I’ve been back to the dentist and photos have been sent to enlighten to see what can be done next. It’s been over 3 weeks and I’ve heard nothing. I have now emailed the dentist to complain and requested a refund. I’ve done teeth whitening in the past and this is by far the worst, yet the most expensive. Very disappointed.
21 listopada 2024
Opinia niezależna
Odpowiedź od Enlighten Smiles
Dear Ellie,
We’re truly sorry to hear that your experience didn’t meet your expectations, and we completely understand how frustrating sensitivity can be. Your comfort and satisfaction are very important to us, and we appreciate the time you’ve taken to share your feedback.
We want to reassure you that your results were carefully reviewed by both us and the dentist, and the photos taken by your dentist confirm that you have, in fact, achieved the B1 shade—our guaranteed result. Your teeth appear visibly whiter than before you started treatment, even a shade or two whiter than B1 in places. We’re unsure why you feel there has been no change, especially that your teeth look worse than before as in our view, the treatment was certainly successful. But we’d be happy to go over the results with you in detail should you wish to. If you were hoping for your teeth to go further than B1, other options may have to be considered such as composite bonding, or veneers.
Regarding sensitivity, while most users find our treatment to be gentle, individual experiences can vary. In your particular case, we know that there was a clinical reason which your dentist already discussed with you. However, we are truly sorry that you experienced this discomfort as we understand this can be frustrating.
Furthermore, we know that your dentist has already been in touch and has offered you a refund despite the treatment being classed as successful so we hope that this resolution was satisfactory to you.
Wishing you all the best,
The Enlighten Team
As suggested by my dentist
As suggested by my dentist, I had the three week Enlighten treatment fo try and have my original bottom teeth to match my new whiter top bridge. It only managed to get my teeth a slightly shade of off white unfortunately. Even following a further six weeks of three times a day brushing with the Enlighten white toothpaste, there is still no great difference.
15 lutego 2025
Opinia niezależna
Odpowiedź od Enlighten Smiles
Hello!
Thank you for sharing your experience with us. We completely understand your desire to match your natural teeth to your new top bridge. However, it’s important to note that natural teeth, even when whitened, will never achieve the exact shade and uniformity of restorations—unless those restorations were specifically designed with natural variations in mind. This is why we refer to B1 as the whitest natural shade to help set realistic expectations.
Looking into your case, we noticed that the impressions provided by your dentist were what we call ‘borderline impressions.’ While we requested new impressions for the best possible fit, your dentist opted to proceed with the original ones. This may have impacted the fit of your trays and, consequently, your whitening results.
Additionally, given your age group, whitening naturally takes longer, and your treatment should have ideally been a 5-week course rather than the standard 3 weeks. We know that patients over 60 years old need a longer course to whiten to a successful B1.
That being said, we’d be more than happy to discuss your case further with you and your dentist to see if any additional whitening could be achieved. However, to match the bottom teeth perfectly to your bridge, restorations may be the only option. If you’d like us to assist further, please share your dentist’s details to social@enllightensmiles.com —we’d love to help in any way we can.
Best regards,
The Enlighten Team
I paid £690 for teeth whitening, teeth are not any Whiter, sensitivity from this product is unbearable
I paid £690 for teeth whitening and the results are beyond unsatisfactory and disappointing to say the least.
Not only are my teeth practically the same colour as they were prior to the ‘whitening’ but the whole experience was excruciatingly uncomfortable.
The amount of sensitivity I experienced during the process was beyond anything I have ever experienced before.
I purchased this plan from Banning Dental Care and they were not that helpful when I went back to complain about the level of sensitivity I was having, they did however recommend I use a sensitivity toothpaste. Considering the amount of money I paid for the treatment I would have expected a lot more by way of aftercare.
I complained about the sensitivity I was experiencing but it was not taken seriously.
For the amount of money it costs to purchase the Enlighten treatment the results should have been second to none as that is what was promised, yet after battling through the process my teeth are nowhere near White and are certainly not the guaranteed B1 shade that was promised and that is boasted about by Enlighten.
I am so upset with the results and the pain and sensitivity I experienced during the whitening process, it was definitely not worth the time or money.
I would never make the mistake of spending money on anything associated with Enlighten again and they really need to do something to improve their product so it actually produces the results it is supposed to minus the high price tag and excruciating sensitivity.
30 listopada 2024
Opinia niezależna
Odpowiedź od Enlighten Smiles
Dear Mo,
Thank you for sharing your experience. We’re very sorry to hear that your results did not meet your expectations and that you experienced discomfort during the whitening process. We would like to start by saying that extreme sensitivity is very rare, though we completely understand how this can be upsetting.
Could you confirm that you received the full Evo4 Complete system, including 3 whitening syringes, one Enlighten Serum toothpaste, one Enlighten White toothpaste, a desensitising Comfort pen, and custom-made trays?
Extreme sensitivity can happen due to many reasons, but most often is a sign of enamel issues or bruxism (ie exposed dentine, thin overall enamel or ever grinding and/or clenching). Sometimes these can be difficult to spot straight away, but usually dentists can pick up on them at the time of the examination and recommend a suitable regime. Has your dentist mentioned anything during the examination process?
There are usually thing we can explore when patients experience such sensitivity:
* A more intensive desensitising regime
* Switching to a lower concentration gel for a longer period
* As a last resort, whitening every other night (less ideal but still effective)
Enlighten is designed to provide predictable and effective whitening results, including the guaranteed B1 shade when the treatment protocol is followed correctly. High sensitivity can understandably influence compliance which therefore affects results. Other factors such as individual enamel composition and aftercare can also influence the outcome. We take all feedback seriously and would like to better understand your case to see how we can support you, should you wish to do so.
If you’d be open to it, we’d appreciate your consent to contact your dentist and to discuss and provide any guidance that might help. Please feel free to contact our team at social@enlightensmiles.com outlining your dentist’s name and address, and we’ll do our best to assist you.
Best wishes,
The Enlighten Team
For me just a normal toothpaste
For me just a normal toothpaste. Both day and night versions. No difference to my teeth
23 stycznia 2025
Odpowiedź od Enlighten Smiles
Hello Iain,
Thank you for your feedback! We’d like to explain a little more about our products, that may help to understand why you didn’t notice the results you were expecting.
Enlighten White Toothpaste is designed to prevent staining, lift any surface stains and keep teeth clean, while Enlighten Serum is a conditioning treatment that strengthens enamel and reduces sensitivity—these products work differently and complement each other.
Enlighten White is designed to help maintain your whitening results if you whitened your teeth. If you didn't, it will provide a gentle brightening effect as it removes fresh stains, but if you were looking for a more noticeable whitening effect, a professional treatment combined with our toothpastes will be a more suitable option.
If you haven’t yet used it yet, we recommend considering the Evo4 for an intensive whitening effect. It’s our professional whitening system, designed to deliver deep whitening results, while the toothpastes are more about enhancing and maintaining those results.
We hope this helps! If you have any further questions or need assistance, feel free to reach out.
Warmest Regards,
The Enlighten Team
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