Superb service and curtain. We have struggled to find suitable curtains for our living room and came across Elmet via online searches. We were slightly hesitant to order not being able see the qua... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
What absolutely wonderful curtains and customer service again, thank you. I used Elmet for large long curtains in 2017 and was delighted. This time I ordered three pairs that needed a bespoke length -... Zobacz więcej
Supplied me with damaged curtains and offered me replacement, different curtains or a 30% refund. I didn't like the sample replacement that they sent and I asked for a refund. Months later and many re... Zobacz więcej
Reakcja na opinię
Throughly recommend Elmet Curtains. Customer Services were amazing. Curtains arrived with a slight flaw in the material, emailed them and got an instant reply. Communication was great. A new set of... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
Extra long, extra wide and bay window curtains, supplying hard-to-get sizes for curtains sizes
Dane kontaktowe
Higher Swan Lane, BL3 3BJ, Bolton, Zjednoczone Królestwo
- www.elmetcurtains.co.uk
4,1
Dobra
54 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
I love this product
I love this product, quality and price is perfect. Material is so good than expected. Thank you Elmet curtains.
Highly recommended this product.
25 lipca 2021
Opinia niezależna
Odpowiedź od Elmetcurtains
Good Morning,
Your opinion is important to us. So thank you very much for taking time to providing us with your feedback,
We are so glad to hear that you enjoyed our product and service.
Thank you for your custom and looking forward to serving you again.
Kindest regards
Customer Response Service
"Good morning
"Good morning, I received my curtains. Thank you so much. They are so beautiful more I thought. Also well measured. Also quality is better than I thinking. Well over all my family also impressed. Highly recommend. Once again thank so much.
19 lipca 2021
Opinia niezależna
Great: quality, customer service and curtains
Really great pair of curtains at a great price. Simple ordering, good correspondence in relation to delivery (done by DPT which gave me a time slot as well as being able to track, in real time, the driver). Customer service was very quick and courteous, as was delivery of my order. Will be happy to buy from again.
12 lipca 2021
Opinia niezależna
Odpowiedź od Elmetcurtains
Reply from Elmetcurtains
13.07 2021
Good Morning
Your opinion is important to us.
So thank you very much for taking time to providing us with your feedback,
We are so glad to hear that you enjoyed our service and product.
It has been our plesure to serve you.
Kindest regards
Customer Response Service
Awful quality and customer service
Awful quality and customer service. The curtains were dreadfully made and were wonky. They were 2 inches longer in the middle than the sides. Stitching was all over the place. Made it really hard to get my refund and had to go through PayPal which is still not resolved.
Hilarious that the response from Elmet suggests that I should be happy because they were 35% off. They were a disgrace. Also no telephone number to speak. There is a mobile number on google but man who answers now says he has nothing to do with Elmet curtains. They have still not refunded me. You have been warned
8 maja 2021
Opinia niezależna
Odpowiedź od Elmetcurtains
Thanks for taking time to let us know as to how much you did not like the iteam.
But if you remember you bought these from the rage of iteams we had on " Special Offer" and in particular the iteam you bought was on offer of 35% discount.Therefore only so much we could do. But,inspite of that, we offered to repair them but regretfully you refused to accept our offer and prefered to go through PayPal. We were sorry that we were unable to replace them with pefect product.
We note from PayPal that your payment has been refunded. Please check your bank account.
Elmet Curtains.
Customer service lets them down
I ordered a pair of curtains for my lounge and whilst the quality of the curtains is good, I would not recommend this company purely on its terrible customer service.
There were a number of issues with my order, from delay in them receiving the fabric, lack of communication regarding other possible options, error in delivery, numerous attempts at trying to get my (minimal) refund offered...
All in all, despite the good value of the curtains and the alteration service they provide, their inability to respond quickly to queries and problems has made the whole customer experience extremely disappointing. I’d rather spend my money elsewhere next time!
16 sierpnia 2019
Opinia niezależna
Great service and quality
I have been very impressed with both the service and the quality from Elmet curtains. From providing numerous samples, to tailoring the curtains to our specific needs (adding blackout linings to curtains that wouldn’t normally have it), to providing a very fair price for a single curtain, they have provided an excellent service. The quality of the curtains is second to none – we had them pulled and hung by a professional Curtain Fitter, and even he commented that they were very good quality. And the range of sizes just isn’t available elsewhere. Plus, the unpleasant smell you often get with new blackout curtains isn’t there with Elmet. Highly recommended.
31 maja 2019
Opinia niezależna
Odpowiedź od Elmetcurtains
Dear Customer,
Thank you very much for taking time to providing your feedback, We are so glad to hear you enjoyed our product and service.
Thank you.
Kindest regards
Customer Response Service
I have recently bought curtains from…
I have recently bought curtains from you.They are lovely. I am looking to buy some more for my lounge,could you please send me some samples please of Liberty, Nicole, chantelle drift, Lucia in your ready made section
2 maja 2019
Opinia niezależna
Odpowiedź od Elmetcurtains
Dear Customer,
Thank you very much for taking time to providing your feedback, We are so glad to hear you enjoyed our product and service.
Kindest regards
Customer Response Service
Just a note to let you know that I have…
Just a note to let you know that I have just hung the curtains and they look very nice, thank you for their prompt delivery, I am very pleased. Best wishes
2 maja 2019
Opinia niezależna
Odpowiedź od Elmetcurtains
Dear Customer,
Thank you very much for taking time to providing your feedback, We are so glad to hear you enjoyed our product and service.
Kindest regards
Customer Response Service
Thanks for best support
2 maja 2019
Opinia niezależna
Odpowiedź od Elmetcurtains
Dear Customer,
Thank you very much for taking time to providing your feedback, We are so glad to hear you enjoyed our product and service.
Kindest regards
Customer Response Service
Am a returning customer
Am a returning customer, their service has been top class and perhaps the BEST across the region. Very Highly Recommended and will buy again
2 maja 2019
Opinia niezależna
Odpowiedź od Elmetcurtains
Dear Customer,
Thank you very much for taking time to providing your feedback, We are so glad to hear you enjoyed our product and service.
Kindest regards
Customer Response Service
My grandpa loves them and this is 5th…
My grandpa loves them and this is 5th purchases in the last 2 months!! Quality and service speak for themselves
2 maja 2019
Opinia niezależna
Odpowiedź od Elmetcurtains
Dear Customer,
Thank you very much for taking time to providing your feedback, We are so glad to hear you enjoyed our product and service.
Kindest regards
Customer Response Service
I love these finished quality
I love these finished quality. Absolutely delighted and going to buy again
1 maja 2019
Opinia niezależna
Odpowiedź od Elmetcurtains
Dear Customer,
Thank you very much for taking time to providing your feedback, We are so glad to hear you enjoyed our product and service.
Kindest regards
Customer Response Service
Thank you to all concerned
Thank you to all concerned. I ordered the curtains on Sunday evening and they were delivered on Thursday, Christmas Eve, despite the snow and Christmas demands. The free drop alteration you offer is excellent and I will certainly recommend your company to friends and family. Best wishes
30 kwietnia 2019
Opinia niezależna
Odpowiedź od Elmetcurtains
Dear Customer,
Thank you very much for taking time to providing your feedback, We are so glad to hear you enjoyed our product and service.
Kindest regards
Customer Response
Useless customer service
The only reply that your company sent was on 11thMarch stating that my order would be delivered within 48 hours. Several hours after posting an honest review Pay pal notified me that you had fully refunded my payment. Strange that you do not answer Queries from customers or offer an apology of any kind when you cannot fulfill orders. Again my advice is not to use your company
13 marca 2019
Opinia niezależna
Odpowiedź od Elmetcurtains
Sorry, but we thought that we dealt with your queries and informed you that your order was to be delivered within 48 hrs. But obviously that was not enough and you were not happy. So not knowing what else we could have done we cancelled your order and refunded your payment via Paypal.
Elmet Curtains.
Your curtains are loved by my mom and…
Your curtains are loved by my mom and they want it now for their home
27 lutego 2019
Opinia niezależna
Odpowiedź od Elmetcurtains
Dear Customer,
Thank you very much for providing your feedback, We are so glad to hear that you enjoyed our service.
Kindest regards
Customer Response
Cant ask for more
Cant ask for more. You have been very helpful in letting me choose the right set of curtains and beddings too for my living room
27 lutego 2019
Opinia niezależna
Odpowiedź od Elmetcurtains
Dear Customer,
Thank you very much for providing your feedback, We are so glad to hear that you enjoyed our service.
Kindest regards
Customer Response
Thanks for all the help
Thanks for all the help. We have used the curtains in every room including the living room and everyone has loved it so far. Highly recommended
27 lutego 2019
Opinia niezależna
Odpowiedź od Elmetcurtains
Dear Customer,
Thank you very much for providing your feedback, We are so glad to hear that you enjoyed our service.
Kindest regards
Customer Response
You helped me choose the best quality…
You helped me choose the best quality and finish curtains for my rooms. Today they arrived even before time and look wow
27 lutego 2019
Opinia niezależna
Odpowiedź od Elmetcurtains
Dear Customer,
Thank you very much for providing your feedback, We are so glad to hear that you enjoyed our service.
Kindest regards
Customer Response
An outstanding experience with premium…
An outstanding experience with premium products
27 lutego 2019
Opinia niezależna
Odpowiedź od Elmetcurtains
Dear Customer,
Thank you very much for providing your feedback, We are so glad to hear that you enjoyed our service.
Kindest regards
Customer Response
Will shop again for sure
Will shop again for sure, maybe next month again
27 lutego 2019
Opinia niezależna
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.