They provided a worthless, illegal survey.
I requested a survey on my fire-damaged home for an independent damages claim. They requested photos of the damaged then stated they wouldn't need to visit and could carry out a survey based on a video and photos and wanted payment up front.
Their survey consisted of two ungrammatical, misspelled sentences without any details of the Surveyor, his qualifications, or reasons for his conclusions... I eventually got a refund - an envelope stuffed full of £20 notes and a message that they'd ceased trading.
I really hope they have because they seem to be total charlatans...








