The Electric Heating Company Ltd Recenzje 

890
•
Wynik TrustScore: 5 na 5

4,8

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

This is my 2nd time purchasing from these guys and I can't recommend them enough. Advice, service and support is unparalleled. JP was so patient with all my questions during product selection and hel... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Today I have had a great experience with THE EHC , in poticular with one of there staff called John I rang this morning regarding my electric boiler tripping out due to being air locked after... Zobacz więcej

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Oceniono na 5 z 5

Had an issue with an electric boiler and from start to finish John in technical support was excellent t and helped us diagnose and fix the issue, also had the relevant parts required out and delivered... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

THE AFTER SALES SERVICE IS SECOND TO NONE, NOTHING IS TO MUCH TROUBLE, THEY ANSWER YOUR PHONE CALLS AND EMAILS QUICKLY. THE ELECTRIC BOILER ARRIVED THE DAY AFTER IT WAS SENT. THE BOILER WORKS RE... Zobacz więcej

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Informacje dotyczące firmy

  1. Dostawca bojlerów
  2. również w kategorii:
  3. Bojlery i ogrzewanie
  4. Dostawca instalacji ciepłej wody
  5. Dostawca urządzeń grzewczych
  6. Sklep z grzejnikami
  7. Usługi ciepłownicze

O The Electric Heating Company Ltd

Napisane przez firmę

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The Electric Heating Company (EHC) are one of the UK's leading suppliers of electric heating and hot water products in the UK since 2005. Using our expert knowledge and experience, we have developed our product portfolio to accommodate almost any Central Heating and Hot Water requirement.

Our systems are designed to comply with the latest building regulations and Domestic Heating Compliance Guide as all our central heating products can be installed as fully controllable systems.

We are renowned for always putting the customer first and have won National customer service awards in recognition of our efforts. From initial enquiry to completed order we believe in focusing our attention on customer care. The personnel at The Electric Heating Company are approachable, very experienced and committed to ensuring you have the best available options when choosing your products. We take great pride in the level of customer service we provide.

Our product knowledge and product support are unrivalled in the heating and hot water industry. EHC is a one stop shop for the most comprehensive range of quality Electric Heating products such as the:

Comet & SlimJim Electric Boilers
DSR Combination Electric Radiators
Solaris, Edge, ecoSAVE and Visage Panel Heaters
Neptune Unvented Stainless Steel Cylinders and Water Heaters
Air Source Heat Pumps
Heating Controls and Accessories

Electric Boilers Electric Radiators Air Source Heat Pump Water Cylinders Boiler Spare Parts

Dane kontaktowe

4,8

Doskonała

Wynik TrustScore: 5 na 5

890 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Zaprasza klientów do wystawiania recenzji

Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje

Odpowiada na 50% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,8

Wszystkie recenzje

(890)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 60

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Customer service was outstanding

Customer service was outstanding, delivered quickly and packed well. Hasn't been cold yet to test it to it's full potential. However looks good and easy to install

15 września 2024
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Odpowiedź od The Electric Heating Company Ltd

Hi Ian

Thanks for taking the time to leave a review.

Oceniono na 5 z 5

Love the product

Love the product, love the service and aftercare more

25 września 2024
Opinia niezależna
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Odpowiedź od The Electric Heating Company Ltd

Hi Hussnean

Thanks for taking the time to leave a review.

Oceniono na 5 z 5

Fantastic assistance and advice from…

Fantastic assistance and advice from John (Product Support Engineer), who was incredibly helpful, patient and understanding who helped me reset our boiler and got it all working again. I could not have done it without him!
Thanks again John.

13 września 2024
Opinia niezależna
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Odpowiedź od The Electric Heating Company Ltd

Hi Nicole

Thanks for taking the time to leave a review.

Oceniono na 5 z 5

Fantastic service from Rob

I had a problem with my boiler and found it very difficult with anyone to look at it, or knowledge on it.

Rob Sale was fantastic. He talked through the electrician, what to inspect on the system, found the fault and supplied me the part, next day.

Fantastic service, and so refreshing to receive such personal service in this modern digital world.

18 września 2024
Opinia niezależna
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Odpowiedź od The Electric Heating Company Ltd

Hi

Thanks for taking the time to leave a review, i will make sure your kind words are passed on to our team.

Oceniono na 5 z 5

Another first class service from the…

Another first class service from the professionals I always use this company for electric radiators and nothing seems to be a problem, radiator delivers as promised the very next day and John Webb is a star performer nothing is a problem to him, keep up the good work

Alex from Falkirk

16 września 2024
Opinia niezależna
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Odpowiedź od The Electric Heating Company Ltd

Thank you for your review, Alex.
We’re pleased to hear you continue to receive a reliable service and that deliveries arrive as promised. We’ll be sure to pass your comments on to John, who will appreciate the feedback.
Kind regards
The Electric Heating Company

Oceniono na 5 z 5

Great website backed up by quick…

Great website backed up by quick answering landline staff if needed, fast APC delivery and products that do what they say. Thank you EHC team.

9 września 2024
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Odpowiedź od The Electric Heating Company Ltd

Hi David

Thanks for taking the time to leave a review.

Oceniono na 5 z 5

Excellent customer service.

Excellent customer service.
I would definitely use again.

23 sierpnia 2024
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Odpowiedź od The Electric Heating Company Ltd

Hi Peter

Thanks for taking the time to leave a review.

Oceniono na 5 z 5

Exceptional electric radiators that are…

Exceptional electric radiators that are very easy to control via the App and produce great output. The EHC Team were also very helpful and I would highly recommend.

27 sierpnia 2024
Opinia niezależna
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Odpowiedź od The Electric Heating Company Ltd

Hi

Thanks for your kind words and taking the time to leave a review.

Oceniono na 5 z 5

Brilliant experience so far.

So far all good 👍 the people Iv felt with on the phone or on line have been brilliant! Delivery was spot on and the delivery guy was mega helpful with dropping pallet off.
Iv not had the boiler or tank fitted as yet that’s being done next week but if all goes aswell as it has so far I’m sure there will be no problems.

14 sierpnia 2024
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Odpowiedź od The Electric Heating Company Ltd

Hi

Thanks for taking the time to leave a review.

Oceniono na 5 z 5

Excellent Electrial Heating Supplier

Very quick delivery with great communication from the sales team. There was a problem with the delivery which was due I'm sure to the courier. It was all sorted out efficiently.
I've had these heaters for 8 years and they are excellent.

28 lipca 2024
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Odpowiedź od The Electric Heating Company Ltd

Hi Nigel

Thanks for taking the time to leave a review, i will pass your kind words on.

Oceniono na 5 z 5

I would like to thank John and his team…

I would like to thank John and his team for getting me up and running again, no probs to them, friendly and so helpful as always..

Thanks john

31 lipca 2024
Opinia niezależna
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Odpowiedź od The Electric Heating Company Ltd

Hi

Thanks for taking the time to leave a review.

Oceniono na 4 z 5

Everything is good until delivery then…

Everything is good until delivery then only delivered to roadside is a let down. thanks for your reply that is the answer I expected but doesn't help me when the delivery put it at my front entrance which was fine I knew it was going there so I arranged for it to be taken to my flat. I had just purchased a item from your company for over £500 so it wasn't cheap maybe ask them to improve their insurance or get a different company just a thought

21 lipca 2024
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Odpowiedź od The Electric Heating Company Ltd

Hi Alan

Thanks for taking the time to leave a review, our courier service is only insured to bring pallets to the pavement so their pallet truck doesn't damage driveways etc.

Oceniono na 5 z 5

Brillaint and patient technical…

Brillaint and patient technical support. Reassuring and working with me to find a fault which ended up being a bent pcb connector pin (which was faulty at manufacture or for some reason electrician fitting the boiler unecessarily removed connector and bent pin when re-inserting connector) . Dont know which. Straightened pin and and controls now working .

10 lipca 2024
Opinia niezależna
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Odpowiedź od The Electric Heating Company Ltd

Thank you for your review, Barry.
We’re pleased to hear our technical team were able to patiently work through the issue with you and help identify the fault. It’s good to know everything is now up and running. Your feedback is much appreciated.
Kind regards
The Electric Heating Company

Oceniono na 5 z 5

The service was amazing

The service was amazing. From minute to minute they resolved the problem. The delivery for a new boiler came next day. I highly recommend this company for everyone as the service is amazing.

21 czerwca 2024
Opinia niezależna
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Odpowiedź od The Electric Heating Company Ltd

Thank you for your review, Benny.
We’re pleased to hear the issue was resolved quickly and that your replacement boiler arrived the next day. Your recommendation is very much appreciated.
Kind regards
The Electric Heating Company

Oceniono na 5 z 5

Great customer service

We ordered a part for our boiler and it arrived very promptly. It then transpired this was not the issue with the boiler so we returned the part for a full refund. The customer service team were extremely helpful despite me being a few days late to return the item due to family circumstances. Great customer service and I would not hesitate to use them again.

6 czerwca 2024
Opinia niezależna
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Odpowiedź od The Electric Heating Company Ltd

Hi Jessica

Thanks for taking the time to leave a review, i will pass on the message.

Oceniono na 5 z 5

Really goid customer service

Ordered a PCB for my boiler. I had special delivery requirements due to the country lane I live on. EHC were superb in their communication and, at my request, passed my phone number onto the courier in case of difficulties. The PCB arrived within 2 days as promised. Really good customer service from EHC

21 maja 2024
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Odpowiedź od The Electric Heating Company Ltd

Hi Paul

Thanks for taking the time to leave a review.

Oceniono na 5 z 5

Superb customer service.

Ordered two new radiators from EHC, which arrived promptly the next day. Unfortunately they were cosmetically damaged during transit, but their customer support was fantastic at replying quickly, organising a replacement and collection, all within two days of the original delivery date. John Webb provided excellent support and communication throughout.
I would recommend this company highly.

15 maja 2024
Opinia niezależna
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Odpowiedź od The Electric Heating Company Ltd

Hi JB

Thanks for taking the time to leave a review.

Oceniono na 5 z 5

Great service and knowledge

I called around 4 years ago and spoke to John in technical. He was mega helpful and sorted my problem out. I was really pleased to be dealing with him again today. Very knowledgeable and helpful, my new pump is arriving tomorrow!
Always a pleasure to deal with.

30 kwietnia 2024
Opinia niezależna
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Odpowiedź od The Electric Heating Company Ltd

Hi Lee

Thanks for taking the time to leave a review.

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