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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

What a great company! Sent my cover on Tuesday, and received the replacement cushion on Saturday!! It is so comfy and at a great price too.. Responded to emails quickly, rang me on Wednesday, to discu... Zobacz więcej

Oceniono na 5 z 5

Fantastic company that I’ve used many times . Good quality foam that arrives quickly with perfectly cut dimensions at great prices . They are always helpful On the phone with any queries regarding... Zobacz więcej

Oceniono na 1 z 5

SCAM – AVOID AT ALL COSTS. This company took my money and never delivered anything. They completely ignore phone calls and emails. Zero customer service, zero accountability. This is either gross... Zobacz więcej

Oceniono na 5 z 5

What joy! The new foam-filled cushions for my sofa offer truly superior comfort and support. Why, because they are comfortable, distribute weight evenly and are clearly going to maintain their structu... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep z meblami do sypialni

Napisane przez firmę

eFoam foam cut to size and shape.


Dane kontaktowe

4,2

Dobra

Wynik TrustScore: 4 na 5

563 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,2

Wszystkie recenzje

(563)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 20

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

They were reliable, fast and great quality

I've a really annoying gap between my headboard and mattress and having seen the price of a 'bed bridge' elsewhere decided to give this place a go - it was less than half the price of others i was looking at - site was easy to use, i went with the recommended type of foam and it arrived today (3 days after ordering it). Its ideal,great quality, fits perfectly and I'll definitely be using this company again.

21 stycznia 2025
Opinia niezależna
Logo Efoam

Odpowiedź od Efoam

Hi Suzanne,
Thank you for your lovely review! We're glad to hear that our foam worked perfectly for your headboard and mattress gap and that you found our website easy to use. We appreciate you taking the time to leave us great fedback, thanks again.

Kindest regards
eFoam Customer Support Team

Oceniono na 5 z 5

I needed some box foam inserts to…

I needed some box foam inserts to complete a Christmas gift.

The Efoam team were great in recommending a product, cut to size same day & couriered to my doorstep by the following morning. Fantastic 🙏

19 grudnia 2024
Opinia niezależna
Logo Efoam

Odpowiedź od Efoam

Thank you for your kind review Tim! We're so glad we could assist you with your foam inserts and get them to you quickly in time for your Christmas gift. It’s always our goal to provide efficient service and quality products, and we’re delighted to hear you had a great experience.

We appreciate your support and look forward to helping you again in the future!

Kindest regards
eFoam

Oceniono na 5 z 5

Great quality, fast delivery, fair price :)

Ordered our sofa cushions online. The videos and instructions on their website make it very clear how to take the measurements. It’s also well explained so that you know which type of cushion to buy.
My custom made order arrived very quickly (within a matter of days) and the quality is superb. They fit perfectly too - I was very impressed. Their customer service is excellent as well; helpful, friendly and very quick to respond. Will definitely use them again when we need to replace our sofa cushions - highly recommend this company. The price seems very reasonable too. Very happy with our purchase, thank you :)

15 grudnia 2024
Opinia niezależna
Logo Efoam

Odpowiedź od Efoam

Thank you very much for your kind review, we are delighted to hear you are pleased with your new foam cushions for your sofa and are happy to know our useful video guides helped you with measuring for them. We truly appreciate your kind words about our customer service team – we always strive to be helpful, friendly, and responsive.

Kindest regards
eFoam

Oceniono na 1 z 5

Very poor communication

Very poor communication. No notice of dispatch or tracking details provided. Only found parcel by accident which had been thrown on driveway. No attempt by courier to actually deliver the parcel to me.. They can't blame courier (Evri) they chose them - they must know what they are like by now.

13 grudnia 2024
Opinia niezależna
Logo Efoam

Odpowiedź od Efoam

We're sorry to see your 1 star review and apologize for the issues you experienced with the delivery of your order. While we rely on third-party courier services to handle deliveries, we understand that your experience reflects on us, and we take responsibility for ensuring our customers receive their orders smoothly.

To clarify, we do provide customer contact details to the couriers at the time of dispatch to enable them to send tracking updates and delivery notifications. We regret that this did not happen in your case and will investigate with Evri to understand why these updates were not communicated as expected.

Please don't hesitate to contact our customer service team directly if you need further assistance. We appreciate your business and hope to have the opportunity to provide you with a better experience in the future.

Kind regards
Efoam

Oceniono na 5 z 5

Excellent products and service

Excellent products and service, have been using this company for many years now

4 grudnia 2024
Opinia niezależna
Logo Efoam

Odpowiedź od Efoam

Thank you so much for your 5 star feedback and loyalty over the years! We're delighted to hear you're happy with our products and service, and we truly value your continued support. We look forward to serving you for many more years to come!

Kind regards
Efoam customer support team

Oceniono na 5 z 5

E foam

Very pleased with efficient and quick reply as my order was an odd shape. Charlie talked me through measurements, sent confirmation immediately. Arrived 2 days later, fantastic service

9 listopada 2024
Opinia niezależna
Logo Efoam

Odpowiedź od Efoam

Thank you for your kind review, David! We're delighted to hear you were pleased with our service and that Charlie was able to assist you with your order. It's great to know everything arrived quickly and as expected. We look forward to helping you again in the future!

Kind regards
Efoam

Oceniono na 1 z 5

Fast Shipping My Ar**

Placed my order with these as they say fast delivery, paid for my order 10.20am expecting it to ship out at least the next day, it did not, no email nothing. So I message them and they reply with it has been posted and the courier has it plus Tracking, the tracking is with Yodel and states we are expecting it, item with the sender, so all they have done is created a postage label.
And to top it the tracking says expected Monday the 11th, I ordered the 6th, nothing fast about that.
I could of got the foam cheaper but the other supplier was offering 3 day delivery, so I still would of been better off using them.
There site gives a false impression of quick delivery and customer service tell lies to cover it up.
It is now the week end and they are closed until Monday so my foam is not going to ship until Monday.
Update in response:
More lies and this time in public. it was still with efoam @ 07 Nov 2024 00:00 that is midnight so did not leave them until the 8th and that is not a courier fault, also it is not on a next day delivery, I wish you could post images on here to show the truth.
11 Nov 2024 08:41
We have your parcel. Please check back for updates
MIDDLETON HOME DELIVERY (YODEL)
Yodel
09 Nov 2024 10:00
We have your parcel. Please check back for updates
MIDDLETON HOME DELIVERY (YODEL)
Yodel
07 Nov 2024 00:00
We're expecting your parcel from your sender. We will provide updates here once we receive it
SANDWELL SERVICE CENTRE

Of course you have a reason to be dishonest, you want your customers to believe it is the couriers fault it is late, All you had to do when I phoned up was OWN IT, a simple sorry but instead you tell me it is in a truck going to Hatfield, it did not even go through Hatfield depot.

6 listopada 2024
Opinia niezależna
Logo Efoam

Odpowiedź od Efoam

Dear Terry

We are sorry to hear you have not yet received your order. Our records show the order was processed and dispatched on-time on a 24hr courier service so we sincerely apologize that this has been delayed during transit. We have contacted the couriers again this morning for an update as this is not the level of service we expect from the couriers we use, or the level of service we work towards for our valued customers.

Response to updated review - We have absolutely no reason to be dishonest regarding the whereabouts of your parcel, the parcel was collected from ourselves on time, if it hasn't been scanned yet by Yodels network it won't show an update and will show 'waiting for item'. This just means it wasn't scanned on time as it was most probably held up at the main sorting depot.

We have thousands of happy customers and reviews showing that we dispatch orders the next day, sometimes even the same day. We have no means or reason to hold back orders, it would be illogical.

Kindest regards
eFoam

Oceniono na 5 z 5

Great service

Rang the company, explained what we needed, gave them the measurements, they gave us a price. Job done. We were told that our foam would arrive by the following Monday but it actually arrived on the Saturday before. Great price, great service. In addition, as the foam was intended to fit inside a bed frame, the dimensions were critical. As it turns out they cut the foam to exactly the right dimensions which meant that we didn't have any messing about when we fitted it. We will be buying from them again in the future.

1 października 2024
Opinia niezależna
Logo Efoam

Odpowiedź od Efoam

Thank you for your fab 5 star review Sam, we are delighted to hear you have been impressed with our speedy service and high quality foam products. Thank you, we appreciate you taking the time to leave us feedback!

Kindest regards
eFoam

Oceniono na 5 z 5

Highly recommend

Spoken to a lovely lady Charlie. Who was very helpful on the telephone in guiding me in ordering the foam for my garden seat as i was unsure. So happy with my purchase they look better then when i brought the cushion highly recommend.

1 sierpnia 2024
Opinia niezależna
Logo Efoam

Odpowiedź od Efoam

Thank you ever so much for your 5 star feedback Tracey, we are happy to hear our helpful customer service team have assisted with your order of bespoke foam cushions and highly appreciate you recommending us to others, thank you!

Kindest regards
eFoam

Oceniono na 5 z 5

Reliability and quality in all aspects

Very clear information at initial enquiry followed by rapid response without pressure. Helpful instructions which were clear and unambiguous. Courier service used was excellent.
I would be happy to recommend all involved in this transaction

6 sierpnia 2024
Opinia niezależna
Logo Efoam

Odpowiedź od Efoam

Thank you for your feedback Jenny, we are so glad to hear you have been impressed with all aspects of our service, from our rapid customer service responses to our rapid delivery! Thanks again.

Kindest regards
eFoam

Oceniono na 5 z 5

Ordered a piece of my foam for my…

Ordered a piece of my foam for my wheelchair back as it had broke and I needed a temporary quick fix till I had the back replaced. The website was easy to navigate and took you through the process of ordering step by step, the customer service where really good and quick to answer my questions. And the delivery was super quick. Put the product on my chair today and it works fabulous. Really good company. Will use for all future foam needs. Thankyou

2 sierpnia 2024
Opinia niezależna
Logo Efoam

Odpowiedź od Efoam

Thank you very much for your kind words Patricia, we are so glad we could help in improving your comfort, foam really is so versatile! We're delighted to hear our website was easy to nagivate and that our customer service team were on hand to assist with your enquiry.

Thanks again, we appreciate you taking the time to leave us feedback.

Kindest regards
eFoam

Oceniono na 1 z 5

Utter crooks, terrible customer service, ridiculous prices.

Ordered a pair of bench cushions 108cm by 50cm (selected for upholstery) online and paid by PayPal. Never got a confirmation email so went back to their www to try to check my order. Zero functionality. Impossible to view. All I have is a PayPal record of payment.
4 days later 2 unmatching (albeit a mm difference) kitchen sponges arrive and ever since they’re refusing to change items or give money off replacement order. Obviously they’ve sent mm not cm but gave no way to check the order. They’re now ignoring me altogether. I have wasted £12 on 2 miniature foam rectangles all because their www doesn’t issue confirmation emails or allow access on their own site. They dared to claim it’s a custom order to justify their inaction when clearly these 2 mini sponges were cut off the floor waste. Utter Crooks!

27 lipca 2024
Opinia niezależna
Logo Efoam

Odpowiedź od Efoam

Dear Luci,

As explained via email, you have placed the order in millimetres rather than centimetres hence why they are small pieces of 108mms x 50mms. We can only process and cut orders as per your order instructions.
With regards to confirmation emails, these are sent automatically and as discussed our records show this was sent to the email provided by yourself when placing the order. You can also view & check your order details on several occasions, when adding them to the shopping basket, before proceeding to checkout and after with your confirmation email. PayPal also allows you to view the items/sizes you have ordered when using this payment method.
We understand that mistakes can occur either by ourselves or by the customer and we will always do our very best to assist where possible, however, on this occasion we have sent exactly what you have ordered, in a timely manner so this review is highly unfair and untrue. Unfortunately for us, TrustPilot doesn't allow for photos to confirm/show what was ordered by yourself.

Kind regards
eFoam

Oceniono na 5 z 5

Needed a new mattress for our caravan

Needed a new mattress for our caravan, i phoned Efoam up and decided on a 6 inch medium foam with a 2 inch memory topper, what a difference it has made. Although i am sure the mattress can be cut to shape we have left it as it is. So pleased with the service, a simple and quick phone call and a 2 day delivery

22 lipca 2024
Opinia niezależna
Logo Efoam

Odpowiedź od Efoam

Thank you for your 5 star feedback Stephen, we are delighted to hear our caravan foam has exceeded your expectations :)

Kindest regards
eFoam

Oceniono na 5 z 5

Acoustic foam success

After getting a quick response from an email enquiry, I ordered a Pyrosorb-S class 0 acoustic foam tile pack from Efoam to hopefully reduce the noise from an air compressor. It exceeded my expectations, the foam was so easy to install and fit perfectly around the inside of the compressor cover. Its dense structure and high-quality material effectively absorbed the sound, significantly reducing the noise levels. The garden is now so much quieter. Overall, eFoam's acoustic foam is an excellent solution for anyone looking to minimise unwanted noise. Highly recommended for its performance, ease of use, and effectiveness. Oh, and it arrived really quickly too.

24 lipca 2024
Opinia niezależna
Logo Efoam

Odpowiedź od Efoam

Thank you very much for your great feedback Matt, the Pyrosorb-S Acoustic foam is a very popular choice for sound treatment so we are delighted to hear it has worked wonders for you. Thanks again for taking the time to leave us a review, it is highly appreciated.

Kindest regards
eFoam

Oceniono na 1 z 5

just received order

just received order : RC26924853 the foam is not what i expected my old cushions which are 8 years old are better than the ones you sent i sent pictures as requested by you said they are the right foam

25 czerwca 2024
Opinia niezależna
Logo Efoam

Odpowiedź od Efoam

Dear Jackie
Thank you for your feedback regarding your recent order (RC26924853). We are sorry to hear that the foam did not meet your expectations in terms of firmness. After reviewing the pictures you sent, we confirmed that the foam provided matches the specifications of your custom order. Unfortunately, as this is a custom order, we are unable to accept a return as it cannot be repurposed in anyway.
If there are any other concerns or if there's anything else we can assist you with, please let us know.
Kind regards
eFoam

Oceniono na 5 z 5

I ordered a piece of rigid foam for my…

I ordered a piece of rigid foam for my camera bag to give it a bit of form. The order process was very easy and so was payment. I received an email confirming my order and an approximate delivery time. My order arrived within a week. Well pleased.

20 czerwca 2024
Opinia niezależna
Logo Efoam

Odpowiedź od Efoam

Dear Ian,
Thank you for your wonderful review! We're delighted to hear that you found the ordering and payment process easy and that your foam arrived promptly. It's great to know you're pleased with your purchase. Enjoy your newly reinforced camera bag!
Kindest regards
eFoam Customer Care Team

Oceniono na 5 z 5

More than impressed

More than impressed, the site was easy to navigate, foam cut to the size I asked for, very clear guide on what foam to order. No issues what so ever. And very fast delivery. Highly recommend.

11 czerwca 2024
Opinia niezależna
Logo Efoam

Odpowiedź od Efoam

Thank you so much for your kind words Edward! We're thrilled to hear that you found our site easy to navigate and our foam cutting guide helpful. It's great to know that you had a smooth experience with your order and delivery. Your recommendation means a lot to us!
Kindest regards
eFoam Customer Care Team

Oceniono na 5 z 5

Excellent product, prompt delivery.

The foam I ordered for a very old arm chair was made to the exact measurements I provided and arrived within a couple of days. The website is very easy to use and I followed Efoam's guidance on selecting the type of foam which is just right for the chair. Excellent quality & very good value.

10 czerwca 2024
Opinia niezależna
Logo Efoam

Odpowiedź od Efoam

Dear Jo, Thank you for your 5 star review! We're thrilled to hear that the foam fit your old armchair perfectly and arrived quickly. It's great to know our website and guidance were helpful in your selection process. We appreciate your kind words, thanks again.

Kindest regards
eFoam

Oceniono na 3 z 5

Good value, questionable customer service

I bought a medium density slab of foam in 2020 from Efoam, mainly for the purpose of sleeping on (I have ME which makes finding a suitable mattress a nightmare).

It was comfortable and good value for what I got, however I've never been able to use it without it triggering eczema and allergy symptoms (runny nose, runny eyes, sneezing, coughing, rashes over face and body). Obviously it's always been wrapped up and looked after.

I've been fine with the majority of foam sofas I've used in my life, so I have no idea what the problem with this foam is.

I'm not saying that this is a problem which would affect the majority of people (indeed, it'd probably only be people who are unfortunate enough to be chemically sensitive).

However, I'm writing this fairly negative review because I sent an email to Efoam on the 30th May to try and get to the bottom of what the difference might be between foams which don't irritate me and foams which do and never received the courtesy of a reply.

I don't blame them for selling a product which might trigger allergies in one person in every hundred. I do blame them for ignoring me when I politely asked them for information/advice which would greatly improve my quality of life.

I have nowhere comfortable to sleep at the minute barring this foam which makes me unwell, which anyone with any experience of ME will know is horrific.

10 czerwca 2024
Opinia niezależna
Logo Efoam

Odpowiedź od Efoam

Dear James, We are sorry to hear of your concerns. However, having done a search in our emails with your name, we cannot locate any email from yourself or any email with regards to this matter.
We typically respond to all emails within hours.
If you could kindly resend your email to info@efoam.co.uk or contact us on freephone 0800 0439990 so we can ensure receipt of your email and advise further. Kindest regards, eFoam

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