Shocking service for a "Global Best Dealer" – Edward Conway Castlebar
I am writing this as a true, full, and honest account of my experience at Edward Conway Motors in Castlebar on 12th February 2026. Having purchased over 30 new vehicles, I have never been treated so poorly.
Despite a pre-arranged appointment for a Kia EV3 test drive, the service was non-existent. We were ignored at reception, never offered a seat or a coffee while waiting, and eventually handed a "Sold" car that had been left in the rain with the door open. The driver’s seat was soaking wet.
Most shockingly for an EV specialist, the car was handed over with only 8% battery (44km range). The range indicator failed five minutes into the drive. To finish, the salesperson didn't even pause his phone call when I returned the keys.
For a dealership that boasts "Platinum" status, the lack of basic manners and vehicle preparation is staggering. I will not be purchasing a Kia from Edward Conway.
Date of experience: 12 February 2026







