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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

There was a mixup with my accounts and deliveries however spoke to someone on the phone and changed everything for me quickly and easily and no problems. Both ladies I spoke to on the phone were very... Zobacz więcej

Oceniono na 4 z 5

I ordered a new snowboard from Edge & Wax, a few weeks before Christmas. I was concerned that I would not received it on time because it was an international delivery and near the holiday season. Ho... Zobacz więcej

Oceniono na 5 z 5

An outstanding service from Edge & Wax. Informative site, found what I was looking for quickly and easily, Competitively priced...rare in snowsport! Prompt delivery and good follow up what more... Zobacz więcej

Oceniono na 5 z 5

I ordered two pairs of boot warmers, although not for ski boots but for my motorcycle boots! The parcel arrived with Royal Mail within a few days, it was very well packaged and I could collect it from... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep z artykułami do sportów zimowych

O Edge & Wax

Informacje przekazane przez różne źródła zewnętrzne

Edge & Wax are a ski specialist shop* based in West Sussex, where you can buy skis online, order ski and snowboard wax and tools, and buy ski clothing. Edge & Wax also have a full ski servicing workshop facility. *(not an outdoor shop selling a few ski items!)

Dane kontaktowe

4,8

Doskonała

Wynik TrustScore: 5 na 5

2 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,8

Wszystkie recenzje

(1837)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 0

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 3 z 5

Ski Helmet and other stuff

Great website. I have a few observations about my dealings with E&W.

I ordered a white helmet and got a call a few days later that there were no white helmets, only black. No big deal and the person I spoke to was apologetic about the website being out of kilter with the stock position. After a week I still had not received it so I called and it turns out the order had not been progressed. Again the person I spoke to was very apologetic and helpful and the helmet arrived a day or two later. The helmet is fine.

Some further feedback as I'm online - I was looking for a complete ski touring set (skis, bindings, boots, skins) and had a couple of hesitant exchanges/ conversations over gear and what would be most suitable for me. The first exchange was a message enquiring about a pair of Kastle skis to which I got a response saying call us to discuss; I did call and the message couldn't be traced. Ok no worries, put me through to someone who knows about the skis and touring etc...well I felt the person I ended up with was perfectly pleasant but not very knowledgeable so the expert advice I was looking for didn't really help me with homing in on the right kit.

1 maja 2015
Opinia niezależna
Logo Edge & Wax

Odpowiedź od Edge & Wax

Hello Steve, thank you for your valuable feedback. We do have a lot of specialist knowledge here I have to say which can be seen on the website and in our videos. We are also not offended if you say "Is there someone who knows a bit more on this specific issue" and indeed, Sue, who you spoke to offers this up freely, as her area of speciality may not always match what you are looking for. Touring is highly specialist, and we have two people here who regularly ski tour and most staff have tried it, so if you have some specific questions please just bundle them up in an email and it can be passed onto myself, as I am one of the resident tour specialists and run the avalanche equipment courses here. I was off last week and I assume Sue tried to answer the questions as best she could, but Sue is normally the first to offer to get advice elsewhere, so next time please just say, she is thick skinned :o) Many thanks! Scott - Owner

Oceniono na 5 z 5

As always excellent

I am not a huge customer (although that is about to change..) we have had boots and bits and bobs and the service both in store and over the phone has been superb. Snow and Rock - that was a store I used to go to....

30 kwietnia 2015
Opinia niezależna
Oceniono na 5 z 5

Dakine low roller

Excellent quality and excellent service - bag arrived quickly and was well protected in transit. I'd buy from edge and wax again as they were great value.

29 kwietnia 2015
Opinia niezależna
Oceniono na 1 z 5

Poor communcation and control of stock

I ordered a ski helmet and goggles. After waiting over 10 days and hearing or receiving nothing from Edge & Wax, I contacted customer service to find out the status on my parcel. I was then told that there was a problem with my order and the goggles were not available. I think they really should have contacted me and not waited for me to contact them. Very disappointing for a first time customer.

27 kwietnia 2015
Opinia niezależna
Logo Edge & Wax

Odpowiedź od Edge & Wax

I just wanted to personally apologise for the error. You will see from our feedback that we give very good service the majority of the time, and have many happy returning customers, but on this occasion, being humans, we completely dropped the ball!

The order was received and the items picked, but the goggles could not be found, so the helmet was set aside with a printout for the warehouse manager Mick to advise him so he could order a stock check. It is a simple case that this note (and the helmet!) was put on a shelf as a partially picked order, rather than his desk as an issue, which is how it missed being picked up until you called.

As a result, I have spoken to the warehouse manager and member of staff involved, reminding them of the correct procedure. We are a very small independent ski shop with few staff, but still need to make sure we are doing things correctly, as we cannot compete with the large stores so must rely on customer feedback such as Trustpilot to tell the world about us – good or bad!

I see you used our chat service too, so at least we do have the communication tools that help you to get in touch when something is not right, and I can see that Alison responded very quickly during the chat, as the warehouse manager found the helmet – and note – within a few seconds of being called.

My sincere apologies for this error. I will contact you by email separately to offer a token olive branch by means of an apology!

Thank you for your feedback, and I do sincerely apologise for any inconvenience caused – it was never our intention, but we have obviously tripped up and made a mistake, and will of course learn from it!

Scott - Managing Director

UPDATE 30/04 : I am very glad to see that you have put faith in us and placed a new order. If you have a better experience please do feel free to update your feedback as you wish! Thank you!

Oceniono na 5 z 5

Great online seller - great prices, great service

I first found Edge and Wax through Amazon, offering the best price of any seller on my desired snowboard helmet. It arrived quickly and with great communication about delivery. I have since purchased goggles directly from Edge and Wax. Same great price and delivery and I love both products.

26 kwietnia 2015
Opinia niezależna
Oceniono na 5 z 5

Superb customer service every time!!

Bought backcountry skis, skins & bindings last year in a superb bundle. They even did a special of sourcing ski crampons direct from Austria using one of their staff to bring back, with no carriage. With the points you get back on top, how great is that?!!! Financed a double padded ski bag this year. Again superb efficient service. Bearing mind I live in the west highlands of Scotland and so often end up paying a premium for companies to use Royal Mail etc. can't fault them!

I've recommended Edge&Wax to friends with no hesitation.

Keep up the great work.

26 kwietnia 2015
Opinia niezależna
Oceniono na 5 z 5

New Skis

Customer Service made it really easy to choose the exact skis i wanted. New skis delivered within 2 days of placing my order, i would definately recommend Edge & Wax to any potential purchasers !

24 kwietnia 2015
Opinia niezależna
Oceniono na 5 z 5

Quick delivery

My boots arrived quickly and I paid a very reasonable price for them.
Would use Edge&Wax again in the future.

24 kwietnia 2015
Opinia niezależna
Oceniono na 5 z 5

Trustworthy and reliable

The way they double checked everything and made sure the ski binding settings were correct gave me confidence to buy from them. They sent emails to confirm everything and great paper trail on details. Delivery was as they said and the condition of the packaging was great. We are very happy with the products and service they gave us. Thank you!

22 kwietnia 2015
Opinia niezależna
Oceniono na 5 z 5

Incredibly hlepful

I found the help from all the staff that I spoke to incredibly helpful and friendly. I cannot fault the service. Thank you.

20 kwietnia 2015
Opinia niezależna
Oceniono na 4 z 5

Total Impact Shorts

Bought these as a gift - delighted with postage and delivery process - arrived quickly

Shorts comfortable and practical for use but providing protection and support

19 kwietnia 2015
Opinia niezależna
Logo Edge & Wax

Odpowiedź od Edge & Wax

Thank you Linda for your review! Please do let us know what we did that earned 4 stars and not the all important 5 stars, as we do get marked down by the wonderful people at Trustpilot for anything other than 5 stars, despite everyone knowing that no-one is ever perfect :o) Many thanks and I hope you don't need the padding too much!

Oceniono na 5 z 5

Love this company

They have such great customer service. Have ordered both mail order and visited their base in Sussex for ski-stuff and you really feel they want you to be happy.

17 kwietnia 2015
Opinia niezależna

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