Economy Rent a Car Recenzje 

Very rude and unprofessional young man working at the Houston location. (He would not provide his name of course). If the company condone such behavior to their paying customers, then maybe people shouldn’t rent cars from that location. I have reached out to the company several times and was completely ignored.

Usually my car renting experience is simple and easy. Proof of Insurance, Valid Drivers License and a Major CC. Unfortunately for some reason, Economy Rent A Car needs your decloration page too! At 2am after watching George throw out of the building another older couple and waiting to get to the counter, I made sure I had all my documents to make this fast and easy. That wasn't the case. Proof of Insurance apparently isn't your valid insurance card? In the USA, its all I've ever needed to rent hundreds of cars. Economy Rent A Car, a South American company wants your decloration page too! Very suspicious? Fraud Alert! After realizing I would not be able to get my decloration page with policy limits which would easily show my "full coverage" as my insurance company was closed until 8AM. I agreed to pay for the Economy insurance policy that was egregiously higher then normal?$185 for 3 days? George explained, If you use your insurance the company puts $1,000 hold on your CC? Purchase our insurance and we only hold $10 a day? Any other company normal hold is $250 using your own insurance? So, I agreed to pay for their insurance, "Extorsion"! I said that policy is rediculas, and then George starts accusing me of being rude & disrespectful. I told him I was not yet he persisted. Then he said, thats it, and Canceled my reservation. My son was watching from the corner and he said, Dad, it was obvious, that guy wanted you to get mad. He was definitly wanting a fight. George, then said he couldn't give me a refund, told me I was now trespassing on Private property and he was going to call the cops, So I called the cops! And after I called the cops filed an official complaint with the Orange County Sherrifs dept, George amazingly figured out how to process the refund. Something is very off with George and how he treated the other couple and then me. I'm thinking about suing the Economy Rental Car co and George for Breach of Contract and the hardship they placed my son and I at 3am in Orlando! My insurance was accepted at AVIS but now I'm late for my Hotel Reservation. This experience has ruined what was supposed to be a fun time with my son!

Renting a car with this company has just been my worst car rental experience ever. I booked a Mini-van via Orbitz (Expedia) for two weeks with them with a prepayment of $1419 USD. We declined the full coverage on Orbitz. Once in Toronto, we had to call several times to get the Shuttle pick up at airport. No show after 90 minutes. Eventually we took a Uber to reach Economy-rent-a-car Office. It was late night but the welcome was even more surprising. No apologies for not sending a Shuttle. After providing all booking references and documents, desk agent informed us that they cannot give us the car because there's no full coverage from Orbitz. We explained that we can add it now from their side but they refused because they did change their policy and were not able to cover Mini-van anymore. After calling Orbitz, we were informed that we cannot add the coverage in the system. After many complaints we had no other options to leave and search for another car rental company because we were jut not able to get the prepaid Minivan car rental. Two days later we received a notification that Economy-rent-a-car will retain a same-day $200 cancellation fee although they refuse to give us the car !
Just imagine that they refused to give us the car and then stole $200 USD arguing that we did cancel the booking .....I have rented so many cars in my many travel journeys, that the first time I saw this. I strongly recommend to avoid this company. Don't be surprised by low fares .....service is too bad !

Never ever use this company. I used them thinking ‘it’s just a car rental company how bad can it be’ fml… just don’t use them. Whatever you think you’re going to save, it’s not worth it. Just run away while you still have a chance. To top it all off, customer service was completely useless, rude and used language you usually don’t expect from customer service

J'ai réservé (par Expedia) une voiture, pour la prendre à l'aéroport de Montréal. En fait l'agence n'est pas à l'aéroport, il faut prendre un taxi. J'ai réservé pour un Kilométrage illimité, la personne m'a dit que c'est limité (1000 kms pour 5 jours), et 30¢ / km. Si ce n'est pas assez, il veut m'obliger de prendre l'assurance avec eux.
Attention c'est des arnaqueurs

Cheap prices, yes! Worth the hassle, doubtful!

I booked this rental car with Economy Rent-A-Car on Priceline to be picked up at Denver International Airport and saved several hundred dollars compared to other name brand companies. I was not prepared for the hassle and extra 2 hours that it took me to complete the car rental.

There are no clear instructions on where to go to board a bus to the car rental places and I (wrongly) assumed certain things of which the renter should be aware. 1) The pick up location is at the very very end of the car rental bus island. 2) The company name that you're looking for is "York" not "Economy"...did they tell me this anywhere in the paperwork, NOPE! 3) You have to CALL for a pickup...did they tell me this anywhere in the paperwork, NOPE! Our driver finally picked us up in a van, not a bus, grudgingly loaded our luggage throwing it around and drove like a NYC cabbie for a good 20 minutes before reaching the location and driving us within inches of other vehicles to drive around their building rather than just pulling into their parking lot and backing the van into an open area. On our drive around their little building, we saw some vehicles being "washed" meaning hosed off. Then he unloaded our luggage with as much care as he loaded it.

The rental "counter" is two work tables with 2 tired looking women doing their best with limited language skills. It doesn't matter that you "pre-register" online to avoid the upsell, they barrage you with them anyway. Be aware that they only offer a toll pass for $14.95/day (every day of your rental, not just the day that it's used) and they warn you that if you "accidentally" get a toll charge you will not only be charged the $14.95/day of your rental but also a $50 penalty per toll charge incident.

They did not have the full size car that we reserved and tried to downgrade us to a mid-size SUV, into which my 6'-5" husband will not fit. We stuck to our guns and got a regular SUV - Dodge Durango. It was dirty inside and outside and while it was clearly hosed-off, it wasn't clean. You know when dirty water dries on your car and leaves dirty drop spots and drizzles? Yeah...that. The windshield is cracked also.

I have yet to return the car and will update this review after I do assuming it's as eventful as our pick up experience!

Was charged $150 extra on our credit card because the car was normal dirty. As per the contract, excessive dirty they can charge. They get to decide what that means. It had just poured and there was a little sand in the car because we were in Miami.

There is no number for customer care in USA and the number you can call cannot fix anything. They can inform you of any extra fees but they cannot refund you.

Never again, stick with the big companies it cost the same and they don’t add random unwarranted fees on after the fact.

awful company hook you in with a good price and then charge you what ever they want at the desk when you have no other options. please take a video of the car inside and out as they will try and scam you out of the deposit which they make you pay. i have sent 23 emails and made 4 complaints and still have not have my deposit returned. they say my bank is withholding my deposit my bank are not. they also would not let me use my debit card and insisted on a credit card which i don’t own and proceeded to abuse their power and triple charge me

Minor and his entire staff do an exceptional job with their customer service. I have been renting cars from economy car rental for many years. Always a great experience

Left stranded in the middle of the night when they ‘ran out of cars’. I had a reservation and was checked in to pick up my car. Woman at the desk was very unhelpful and told me I could wait for someone to return a car and take that one….at 12.15 am haha! No other help offered, stuck at the airport.

Didn’t even bother to let me know in advance. And very rude staff. Be careful, I’ve since heard this has happened to many other people with this company.

Terrible experience don't recommend its a bait and ripoff ! i booked car rental through hotel.com bought the suggested all coverage insurance. when i arrived economy refused to take the insurance imposing their own insurance which is not legal. and wouldn't rent the car without it. al they wouldn't reimburse the rental. this is a scam!

Despite having my online quote in hand, I was forced to pay additional fees on arrival. My confirmation specified total to pay at pickup including "all mandatory taxes and fees".
This practice according to online reviews is widespread (Trustpilot).
Further, I had to extend use of the vehicle for 2 days. The original (quoted) cost was $42.98 per day. The extended cost was $126.82 per day which they refused to compromise on,
I suggest you join me in writing to the State Attorney General's Office, Department of Legal Affairs in Florida to end this scam operation!

Absolutely terrible. Avoid at all costs. No responsibility. Very poor customer service

Muy bien servicio ,muy confiable , la atención de Ernesto muy buena de primera , gracias por su atención y amabilidad.gracias

My voucher said one thing and the car rental said another after the landing so I emailed them twice to clarify the situation. No reply, no support given although it has been 9 days! Where is your 24 hr support??? Won’t use them again.

The rate from Hotwire was half the rate they charged me.
They charged fees for being on the airport but they are off the airport and the fees were 2% higher than if they were on the airport.
They said I had to pay $11.95 insurance even though my credit card insurance covered the insurance, excuse was 3rd part Liability which they said the credit card did not cover.

Overall, a same.
Twice the rate Hotwire accepted my credit card for the rental, roughtly $506 dollars compared to $1165. Hotware did not back up the rate.

trustpilot profile.

DO NOT use Economy car rental in Costa…
DO NOT use Economy car rental in Costa Rica. It was an absolute nightmare. We were ripped off so bad, having to pay an additional $266 usd once we got there, on top of the $331 we had already paid pre. The employees were rude, they bullied us, and basically stole money from us. I would not recommend!!!

I booked a non-refundable fullsize van from Economy Rent A Car in Salt Lake CIty on Expedia.com, but it had a lot of restrictions, and they told me I cannot drive it to Seattle, which was my destination for that trip, but they could approve a free cancellation if I don't want it. So I had to cancel it, through Expedia, whose agent call Economy Rent a Car and also confirmed they did approve for the free cancellation. Then I've never received the refund. When I disputed with my bank, Economy Rent A car denied that they approved the free cancellation and no credit due for me. Then I had to call Expedia. When Expedia agent contact Economy Rent A Car, they told Expedia that I should dispute with my bank. Such a scam!

Economy quoted the cost of a car rental for 1 week from the Montreal airport as CA$158.89 on a prepaid basis.

I paid by credit card, but my statement later showed a transaction from Fort Lauderdale, Florida charging me US$118.72 converted to Canadian dollars for a charge of CA$166.08.

It looked like someone had hacked my credit card so I cancelled the booking and made a new reservation for the same car, on the same pickup date & place, at the same price. The 2nd booking also appeared on my credit card statement as having been made in Fort Lauderdale in US$.

I did use the car, and it was satisfactory, but Economy ended up receiving payments for 2 reservations. They have refused to refund me for the cancelled booking.

Travelers and potential rent car consumers expect hidden charges and high pressure deception tactics when you rent from Economy. Be aware that as an added bonus Economy strictly adheres to their NO REFUND POLICY, period. It is painfully a fact that there's no backing out once you walk up to the counter, you will be a customer (victim) or lose your refund. Sneaky move Economy!
Charging $1,000.00 deposit to use your own insurance after providing proof of insurance, receipt of payment and a declaration page is just plain wrong. Economy and Agent Alfred, the $1,000.00 deposit is grossly unethical and even goes against Economy's own written policy and terms. Using your own car insurance (binder) to rent a car is a written consumer right and it is wrong to have to pay a deposit to exercise your legal right.
Any and all positive Feedbacks and reviews are NOT real Economy customers, they are either total and complete fakes or unknowing consumers who are about to be scammed, cheated or overcharged. The untrustworthy individuals who post these fake positive reviews should be compensated even more since innocent car renters believe them and Economy is still in business. Be smart everyone, do not fall victim to Economy's false, misleading and "happy" crazy reviews.
Customers want a good deal not a good steal. Looking for a fair deal is to be a smart shopper. We are not looking to be scammed from our hard earned money. I encourage past customers to do their civic duty and post their reviews to alert innocent travelers.
Economy Rent A Car, I simply advise you, you can do better. Fair play falls upon you and you will be rewarded with inner wealth that will shine brightly upon all your smiling and satisfied and returning customers. Seek goodness in your business venture. Plan and prepare for it and you will receive what you seek.
But for now everyone, look elsewhere for honest and fair rent car deals. I also advise Economy to take their unwelcoming business elsewhere and leave hard working Americans and Innocent Travelers alone. On this day, Economy gives the USA a bad name, I wouldn't even recommend Economy to struggling Third World People.

I respectfully request city, county, state and federal jurisdictions to step in and stop Economy until they are willing to taking a step in the right direction. To Economy, it's your move now, be fair and just and meet us half way.