ECBS Recenzje 

1019
Wynik TrustScore: 5 na 5

4,9

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

It's great to only deal with one representative who kept me updated at every step of the process in a friendly yet professional manner - Thanks David :) Prices are completely transparent, and... Zobacz więcej

Oceniono na 5 z 5

Initial contact with ECBS and service the provided has been spot on in every aspect. Everything I asked was answered in detail and information provided in the way of backup to everything said. If y... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Lauren Jarvis at ECBS was absolutely fantastic in helping us find a much better energy deal. She was friendly, professional, and made the whole process simple and stress-free. Lauren took the time to... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I recently used ECBS to help sort out my energy as I was finding it a massive hassle and the staff here helped tremendously. Elisha Newton is who has been helping me, over the phone and email. She... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Zakład energetyczny
  2. Konsultant
  3. Urządzenia i systemy energetyczne
  4. Porównywarka cen
  5. Wykonawca obiektów użyteczności publicznej

Napisane przez firmę

At ECBS, we're more than just an energy broker; we're your dedicated partner in navigating the complexities of the energy market. We offer a comprehensive suite of services, from energy procurement and management to renewable energy solutions and compliance. Our tailored approach ensures that your business receives a solution that is not only cost-effective but also aligns with your sustainability goals. As a self-regulated consultancy and a member of the Ombudsman's ADR scheme, we are committed to transparency and building lasting relationships with our clients.

Your Trusted Partner in Energy Management

Napisane przez firmę

Smarter Energy Decisions, Measurable Results.
ECBS is a forward-thinking energy consultancy dedicated to helping UK businesses achieve their energy and sustainability goals. We leverage our market expertise to provide innovative solutions in energy procurement, management, and renewables. Our goal is to empower your business with the insights and strategies needed to reduce costs, enhance efficiency, and transition to a greener future. We pride ourselves on our transparent and client-focused approach.

Dane kontaktowe

4,9

Doskonała

Wynik TrustScore: 5 na 5

1 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

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Odpowiada na 100% z negatywnych recenzji

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4,9

Wszystkie recenzje

(1019)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 48

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

James explained everything simply

James explained everything simply, the process is straightforward and hassle free, overall very easy to deal with and helpful.

11 marca 2026
Opinia niezależna
Logo ECBS

Odpowiedź od ECBS

Thanks for the great feedback, Ian. Glad to hear James made everything clear and kept the process straightforward for you. We appreciate you taking the time to leave the review.

Oceniono na 5 z 5

Lauren made renewing our energy…

Lauren made renewing our energy contract easy. She explained everything clearly and presented options that saved us money! Very efficient, thank you!

6 marca 2026
Opinia niezależna
Logo ECBS

Odpowiedź od ECBS

Thank you for the great feedback, Josh. We’re really pleased Lauren was able to make the renewal process straightforward and help secure a saving for you. We appreciate you taking the time to share your experience.

Oceniono na 5 z 5

I would like to thank two members of…

I would like to thank two members of staff, Dan Hackett and John Faucher for their help and support over 2 years, as a business we were miss sold an electricity contract and they have help to sort this mess out. Basically, an unscrupulous broker bullied us into signing an energy contract 2 years ago, in advance of the new contract starting, during Covid.
I rarely give much credence to cold callers to the office, however when Dan called, I was absolutely fed up of the problems, with the miss sold electric contract, having already been to the Ombudsman for the first time, so I let off steam and ceased the moment, as they say, and related all the issues to Dan, there and then. We again asked the Ombudsman on a second case for help, but achieved nothing, but help at ECBS, was again gratefully received.
We then gave ECBS the contract to find a supplier for two other meters, can I say all my dealings with them have been professional and as a business I have received very helpful advice along the way.
John with help from Dan, has handled the dispute side with the other energy supplier and the amount of work and dedication they have demonstrated is unbelievable. Today I feel we have progressed to yet another milestone, on the way to hopefully, a victory in sorting this miss sold electric contract, all helped by staff at ECBS.
Thank you, as a business I, truly appreciate your help, professionalism and guidance, along the way, their service and dedication can only be described as excellent.
Thanks, is such
a little word
it hardly takes a minute
but there is a world of meaning
and appreciation in it.

Eunice Finney FRAgS
Amerton Farm Ltd, Staffordshire

6 marca 2026
Opinia niezależna
Logo ECBS

Odpowiedź od ECBS

Thank you for taking the time to share such thoughtful feedback, Eunice. It genuinely means a lot to us.

We’re really pleased that Dan and John have been able to support you over the past couple of years and help move things forward in what has clearly been a very frustrating situation. Disputes like this can be complex and time-consuming, so your patience and trust in allowing us to assist along the way is greatly appreciated.

It’s also great to hear that your wider experience working with the team has been positive when arranging supply for your other meters. We always aim to provide clear advice, professional support, and to stand alongside our customers when challenges arise.

Thank you again for your kind words and recognition of the work Dan and John have put in. We’ll continue to support you as things progress and hopefully bring this matter to a positive conclusion.

Oceniono na 5 z 5

Wish we had used a broker sooner

Lauren has been absolutely fantastic as our energy broker. She is knowledgeable, responsive, and genuinely committed to getting the best possible outcome for her clients. Throughout the process she was clear, transparent, and always happy to answer questions, making what can often be a complicated area feel straightforward and manageable.

Lauren took the time to understand our needs and worked hard to secure competitive energy rates, keeping us informed every step of the way. Her professionalism and efficiency made the whole experience smooth and stress-free.

I would highly recommend Lauren to anyone looking for a reliable and proactive energy broker. Her service and support have been excellent.

23 lutego 2026
Opinia niezależna
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Odpowiedź od ECBS

Thank you for the great feedback. We’re really pleased to hear Lauren made the process straightforward and was able to secure competitive rates while keeping everything clear along the way. We appreciate the recommendation and are glad you’ve had such a positive experience working with her.

Oceniono na 5 z 5

Lauren is ball of energy

Lauren is ball of energy, keen to go above and beyond to find the very best prices for our company. Would highly recommend :)

20 lutego 2026
Opinia niezależna
Logo ECBS

Odpowiedź od ECBS

Thanks Donna. Lauren really does put everything into making sure clients get the best outcome, so it’s great to see that recognised. We appreciate the recommendation.

Oceniono na 5 z 5

Process made simple

Lauren made renewing our energy contract easy. She assessed our needs, explained everything clearly and presented options that saved us money. A simple, effective process—thank you

19 stycznia 2026
Opinia niezależna
Logo ECBS

Odpowiedź od ECBS

Thank you for the feedback.

Great to hear Lauren made the process clear and delivered real savings. We appreciate you sharing this.

Oceniono na 5 z 5

ECBS…exceptional service

We have been dealing with Zach at ECBS and the service is simply exceptional. During these turbulent times he has read the market perfectly and saved us so much money. Thank you so much.

16 stycznia 2026
Opinia niezależna
Logo ECBS

Odpowiedź od ECBS

Thank you for the kind words.

Brilliant to hear Zach’s market insight made a real difference. We value your trust.

Oceniono na 1 z 5

Terrible experience.

Terrible experience.
constant pressure calling and scare mongering to which of course was a load of rubbish.
Got us involved in the Engie blend and extend energy contract which as you can see on the Internet was a total scam.
Now stuck in a totally uncompetitive contract which has cost us thousands and possibly the business.

1 lipca 2025
Opinia niezależna
Logo ECBS

Odpowiedź od ECBS

We are sorry to hear about the pressure your business is facing, though we must respectfully clarify the context of this agreement. Given the nature of the "Blend and Extend" product, the contract was likely secured during the height of the global energy crisis when volatility was at its peak. This specific product was provided by a third party, Engie, and not by ECBS directly.

Our role was to provide options in a market where prices were changing by the hour, and the urgency communicated was to protect your business from further spikes. Full terms and conditions were provided for your review, and the contract was signed at your own discretion. While current market prices are naturally lower, the rates at the time were reflective of the wholesale costs then available. We take our reputation for transparency seriously. As we have not yet received any communication regarding this in our complaints inbox, please contact us at complaints@ecbs.co.uk so we can discuss this with you directly.

Oceniono na 5 z 5

Excellent service from Jamie Barber at ECBS

We have dealt with a lot of companies, brokers, etc and Jamie Barber at ECBS was incredibly helpful, responsive, and attentive to what we needed without being pushy and with no pressure. Sorted us a fantastic deal and was honest, detailing all potential options for the business. Arranged all for us and manages it for us, helping with any queries etc after securing the contracts, thank you once again for all your hard work Jamie, we are very happy with our deals saving the business thousands!

1 stycznia 2026
Opinia niezależna
Logo ECBS

Odpowiedź od ECBS

Thanks for the great feedback. Delighted to hear Jamie secured strong savings and made the process clear and stress-free.

Oceniono na 5 z 5

Unfaltering customer service provided…

Unfaltering customer service provided to us by Bryan Lamport. Took away the stress of dealing with a refund from our supplier; handling it on our behalf until resolved!

12 grudnia 2025
Opinia niezależna
Logo ECBS

Odpowiedź od ECBS

Thanks for sharing this. Glad Bryan could take the hassle away and get everything resolved for you.

Oceniono na 5 z 5

AMAZING SAVING !

AMAZING SAVING !! Jonathan is one of ECBS’s senior energy consultants and is a true professional within the commercial energy industry. He has worked diligently on our energy account over the last 12 months, and he has saved us a monumental amount of just over £55,000. I recommend Jonathan and ECBS to any business who is looking to achieve massive energy savings and is looking to future proof the sustainability of their energy budget.
Soymon

15 listopada 2025
Opinia niezależna
Logo ECBS

Odpowiedź od ECBS

Thanks Soymon. Great to see that work pay off for you. Jonathan puts a lot into supporting his clients and it’s good to see the results land.

Oceniono na 4 z 5

Great service

Great service, Jamie Barber got us the best deal. Thank you

12 listopada 2025
Opinia niezależna
Logo ECBS

Odpowiedź od ECBS

Appreciate the feedback. Jamie will be glad to hear it. Thanks for choosing us.

Oceniono na 5 z 5

Lauren Jarvis has been a great help to…

Lauren Jarvis has been a great help to us offering good advice and recommending a 3 year deal. Looking forward to having our own Energy Consultant for future use instead of the minefield of other brokers. Thanks Lauren to you and your team.

28 października 2025
Opinia niezależna
Logo ECBS

Odpowiedź od ECBS

Thanks Angela. Glad Lauren’s support made things clearer for you. We’re looking forward to working with you over the long term.

Oceniono na 5 z 5

Jack Fenwick

Jack Fenwick, has been an absolutely brilliant for me. He has always been there to help when needed and always given me the best service I could ask for.
Would highly recommend Jack and the team to anyone looking to change Utility companies.

4 listopada 2025
Opinia niezależna
Logo ECBS

Odpowiedź od ECBS

Thanks so much, Peter. Really appreciate the feedback, Jack and the team will be pleased to hear this. Great to know you’ve had such a positive experience.

Oceniono na 5 z 5

We have been dealing with Lauren who was very supportive throughout the sign up process and finding best packages for us.

We have been dealing with Lauren who was so helpful and enthusiatic. We had already been in direct contact with a utility company and Lauren was able to provide a more competitive package with prices lower for the next 2-3 years.
Lauren was great and providing support and guidance explaining what was required at each stage to make it easy to follow and understand.
Thanks Lauren

31 października 2025
Opinia niezależna
Logo ECBS

Odpowiedź od ECBS

Thanks, Ivor. Glad to hear Lauren made things easy and found you a better deal. We’ll make sure she sees your message, she’ll be chuffed with this feedback.

Oceniono na 5 z 5

Expertise and support very much appreciated

Declan helped me to settle a very difficult case with Corona Energy. Took nearly a year but was always contactable and in the end helped me settle last week for less than half they were trying to charge me. Thank you!

23 października 2025
Opinia niezależna
Logo ECBS

Odpowiedź od ECBS

Thanks, Simon. Declan will appreciate the mention, that was a tough case and he worked hard on it. We’re glad it’s all resolved and that you’re happy with the outcome.

Oceniono na 5 z 5

Exceptional knowledge and service above and beyond

We’ve been communicating with ECBS for several months and recently made the switch. From our first contact with Lee and now Gavin as our dedicated account manager, the experience has been consistently professional and supportive.
As a housing association, it’s absolutely critical that we work with a broker who understands the complexities of managing a large portfolio of properties and supporting vulnerable customers. ECBS not only understood this but were able to navigate the challenges and tailor their approach to our needs.
Since making the switch, Gavin has been fully supportive and accessible at every step, gradually working through all outstanding issues with care and attention. Unlike many utility suppliers who simply push contracts without ensuring full understanding, ECBS has taken the time to make sure we comprehend exactly what we’re signing up to— no confusion.
Their communication is above and beyond—clear, timely, and reassuring. Clearly passionate about what they do, their enthusiasm translates into exceptional customer care.
What sets ECBS apart is their depth of knowledge. They don’t just offer a single point of contact —they bring real expertise removing the stress of dealing with multiple providers, customer service agents, chat bots, and endless email chains. Every query has been met with patience and understanding.
ECBS has been open and transparent throughout, and they’ve shown zero tolerance for poor service from utility companies—advocating for us when needed and ensuring we’re treated fairly.
To date, we’re very happy with the service and support we’ve received. So far I would say ECBS will truly understand any sector, values your time, and delivers a seamless, knowledgeable service.

22 października 2025
Opinia niezależna
Logo ECBS

Odpowiedź od ECBS

Thank you, Rebecca. We really appreciate the kind words and the trust you’ve placed in us. It’s great to hear that Lee and Gavin have made the process clear and supportive. We’re proud to work with organisations like yours and look forward to continuing to make things as straightforward as possible.

Oceniono na 5 z 5

Electricity contract

We dealt with Bryan from start to finish, he was very clear in explaining all the quotes he had got for us for our electric contract.
If there is anything we need he is just a phone call away and is very helpful with everything.

Thank you once again Bryan!

1 października 2025
Opinia niezależna
Logo ECBS

Odpowiedź od ECBS

Thanks, Rachel. Great to hear Bryan made everything clear and easy to manage. We appreciate you taking the time to share your experience and are glad to have your support.

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