They use Evri as a courier so beware. Ordered 2 planters, after 7 days of waiting and the tracking number continually informing me they were still waiting for it, I asked for a refund. Instantly the t... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Was looking for vases for my daughter's wedding. Good selection of products, description and sizing, and a very reasonable price. Ordering online was easy, items were delivered on time. They were inc... Zobacz więcej
Swift service and the galvanised vases were exactly as they looked on line, thin enough metal to screw into wooden pillars but robust enough to stay up the pillars at an all night party with quite hef... Zobacz więcej
Great quality products at reasonable prices. I required baskets at short notice so opted for next day delivery. Was let down by another place i ordered from. Loved the baskets (which were cheaper than... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
The Home Of Florist Supplies: for all your florist sundries including ribbons, cellophane, silk flowers, floral foam, glass vases, wedding accessories and much more. Trade & Wholesale accounts available.
Dane kontaktowe
Rowena Park, Loughborough Road, Rothley, LE7 7NL, Loughborough, Zjednoczone Królestwo
- 0116 230 4290
- customerservice@uksm.co.uk
- www.easyfloristsupplies.co.uk
3,8
Dobra
478 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 85% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
I’ve been ordering hampers for…
I’ve been ordering hampers for Christmas a few years now they have the best prices great quality and always quick delivery
7 października 2023
Opinia niezależna
Great prices and easy to order
Great prices and easy to order. Prompt delivery. Have used before and recommended to friends. A little disappointed that the standing peacock was white cardboard underneath though. Overall great service.
10 października 2023
Opinia niezależna
I did not receive the order - Bad Customer Service
I did not receive the order, even though it is marked as delivered. I emailed, had not response back. Tried calling no answer or it rang off.
The did get in touch and apologies, after my colleague managed to get in touch with them and they did offer a full refund, but I had to keep on chasing. It is a shame as the product was good. Maybe the problem is the courier service used for the delivery.
29 września 2023
Opinia niezależna
Odpowiedź od Easy Florist
Hi Dina,
I apologise for this, I can see an email was sent but not replied to as it was commented that someone was in contacted with your colleague Symone and they had offered a full refund as the courier had not delivered correctly. We've adjusted our processes going forward to make sure these are still followed up despite having contact with another person in an organisation
Regards
Peter
Wedding Photo Album
Lovely Wedding Album to display our photographs, good value for money
8 października 2023
Opinia niezależna
Excellent Service
Excellent Service, order arrived very quickly, the items I bought where exactly what I was looking for.
1 września 2023
Opinia niezależna
Fast delivery
Fast delivery, great products and price. Excellent service.
23 września 2023
Opinia niezależna
Highly recommended fast delivery and…
Highly recommended fast delivery and perfectly packaged..
25 września 2023
Opinia niezależna
All was very easy to order and pay …
All was very easy to order and pay Delivered within couple of days.
2 października 2023
Opinia niezależna
Great service and supplies
25 września 2023
Opinia niezależna
Reasonable prices and quick deliveries…
Reasonable prices and quick deliveries can't fault them!!
19 września 2023
Opinia niezależna
The product was spot on and received in…
The product was spot on and received in time.
I think the price for shipping was a bit steep
29 września 2023
Opinia niezależna
Highly recommend
Highly recommend! Happy with my purchases! I’ve been ordered 2 decorative flowers pots and they are amazing!
12 września 2023
Opinia niezależna
Your asking for s review on a order…
Your asking for s review on a order that was ordered on Thursday ive received little information at the moment.
21 września 2023
Opinia niezależna
Odpowiedź od Easy Florist
Hi Karen,
Sorry about this, I can see that this email was about your previous order which has already been delivered and I hope you are happy with, your latest order should be leaving us shortly. Thanks a lot for your orders
Regards
Peter
fantastic service
fantastic service arrived quickly and all correct 👍 definitely will be ordering from this company again thank you.
23 września 2023
Opinia niezależna
Wood board
Was looking for the perfect, affordable wood slice/board for my wedding cake. They were out of stock but kept me posted once they had back in stock.
Extremely happy with the quality of the product.
Thank you so much ✨️✨️✨️✨️✨️
4 września 2023
Opinia niezależna
Flower vase not fit for purpose…
I bought the brocante filigree metallic flower bowl - the description said “reuse this bowl again and again for future events with artificial or fresh flowers inside” When I put water in it it leaked. I looked at the label which said it came with a plastic liner. I contacted customer service, sent them a video and asked for a plastic liner. They replied that they do not supply the plastic liner and that it did not state that the bowl was watertight on the website and because I had used it they would not allow a return or refund me.
Their next email said “ When it comes to using fresh flowers, it's essential to utilise oasis foam to secure the flowers in place and maintain their hydration. Unfortunately, we don't recommend submerging fresh flowers directly in water on our website, as this deviates from the methods used by florists”.
!!
I have contacted my credit card provider who agree that the item does not match the intended purpose and will endeavour to get a refund for me.
Absolutely appalling customer service, completely obstructive and clearly with very little actual knowledge of floristry
1 września 2023
Opinia niezależna
Odpowiedź od Easy Florist
Hi Sian,
We are deeply sorry that the resolution provided did not meet your expectations. Unfortunately, as previously mentioned, we do not include liners with this product, and it is not advertised as being watertight. We are open to investigating this matter further if you could kindly provide an image of the label, but upon reviewing our entire product range, we have not found any instances of such labeling.
Moreover, because these items have been used, we regret to inform you that we are unable to accept them for return or refund. We apologise if this outcome is disappointing to you.
We want to express my sincere apologies if you feel that the level of customer service you have received has been less than satisfactory. We genuinely strive to assist our customers to the best of our abilities. If you have any further questions or concerns, please do not hesitate to contact us, and we will do our utmost to assist you in any way we can.
Efficient service and prompt delivery
As always, quick delivery and great product for my business.
13 września 2023
Opinia niezależna
The product was good
The product was good , well packaged and what I’ve come to expect from previous orders .
However I paid for extra for a Saturday delivery , ready for a Monday wedding and it did not arrive.
Luckily I was there on Sunday finishing the wedding items off as the delivery guy dropped it off then with a “ I didn’t think anyone would be working here on Sunday” . So product and ease of ordering is 5* but on this occasion the delivery date wasn’t met hence the 4*
3 września 2023
Opinia niezależna
Great service
Great service, lovely products & good delivery time 😊 xx
1 września 2023
Opinia niezależna
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