The Green Bus by Dublin Coach Recenzje 

419
•
Wynik TrustScore: 2 na 5

2,2

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Oceniono na 5 z 5

I had to change my ticket. I rang customer service. And a human picked up after two rings. And changed my ticket immediately. I am so impressed by the efficiency. Excellent service.

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Oceniono na 3 z 5

I had prebooked the coach however the driver never said the bus (which was 15 minutes late) was very full and after letting on anyone in the queue announced only 2 seats left so we had to push our way... Zobacz więcej

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Oceniono na 1 z 5

Bus was 20 minutes late and the journey to Dublin took 4 hours. No air conditioning on board was sitting in last two sets on bus and temperature was 30degrees couldn’t open any of the windows in roof.... Zobacz więcej

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Oceniono na 1 z 5

This company, Dublin Coach T/A Green Bus has a policy which requires the presentation of your Young Adult Leap card (picture not sufficient) alongside your pre-booked Young Adult Ticket. Whilst other... Zobacz więcej

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Informacje dotyczące firmy

  1. Usługa transportowa
  2. również w kategorii:
  3. Agencja sprzedaży biletów autobusowych
  4. Przewozy autobusowe
  5. Przewozy autobusowe i autokarowe
  6. Taksówki
  7. Wynajem autokarów

Napisane przez firmę

Under Ownership since Sept 2025, The GREEN Bus by Dublin Coach is one of Ireland’s leading private coach operators, connecting communities across Ireland with frequent, affordable and reliable services. We operate more than 1,200 scheduled services every week, connecting towns and cities including Dublin, Cork, Waterford, Kilkenny, Limerick, Ennis, Killarney, Tralee, Portlaoise, Kildare, Newbridge and Naas, as well as 24-hour services to Dublin Airport. Proudly Irish-owned, our focus is simple: providing reliable public transport, good value fares and a service our passengers can depend on. Book online at dublincoach.ie or through The GREEN Bus app.

Napisane przez firmę

Your journey matters to us
We work hard every day to provide a reliable, affordable service our passengers can depend on. We won’t always get everything right, but when we don’t, we’ll listen, respond and work to put things right. Your feedback helps us improve The GREEN Bus for everyone.

Dane kontaktowe

2,2

Słaba

Wynik TrustScore: 2 na 5

419 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Wszystkie recenzje

(419)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 75

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Oceniono na 5 z 5

A fast

A fast, comfortable, and reasonably priced way to get to the airport.

10 września 2026
Logo The Green Bus by Dublin Coach

Odpowiedź od The Green Bus by Dublin Coach

Thank you for the lovely feedback really appreciate it.

Oceniono na 1 z 5

Bus was 20 minutes late and the journey…

Bus was 20 minutes late and the journey to Dublin took 4 hours. No air conditioning on board was sitting in last two sets on bus and temperature was 30degrees couldn’t open any of the windows in roof. Very uncomfortable trip surprised you didn’t have any passengers fainting like sitting in a glass box with the sun shining in for 4 hours.

10 września 2026
Logo The Green Bus by Dublin Coach

Odpowiedź od The Green Bus by Dublin Coach

So sorry for the 20 mins delay but we are at the mercy of traffic. We are currently undergoing a full fleet upgrade and a number of buses have been removed in the last 2 weeks with more to be removed and this will solve the air conditioning issue which we are really sorry for as we understand the difficulty and appreciate the feedback so we can address this issue.

Oceniono na 5 z 5

Charging plugs are not working in some…

Charging plugs are not working in some busses otherwise overall experience was always good 👌

10 września 2026
Logo The Green Bus by Dublin Coach

Odpowiedź od The Green Bus by Dublin Coach

Thanks for the feedback will get the garage to run checks on the plugs.

Oceniono na 2 z 5

Very poor timing,both up and down…

Very poor timing,both up and down around 45 minutes late

10 września 2026
Logo The Green Bus by Dublin Coach

Odpowiedź od The Green Bus by Dublin Coach

So sorry for the delay but this was as a result of the heavy traffic and especially with the M7 and M50.

Oceniono na 3 z 5

The service is generally good but…

The service is generally good but Internet doesnt work properly and many of the plug ins on the bus dont work either so I am unable to charge my devices.

The toilets need to be cleaned more often is as the urine smell on the bus coming from them is almost unbearable. That puts me off from being in that bus.

10 września 2026
Logo The Green Bus by Dublin Coach

Odpowiedź od The Green Bus by Dublin Coach

Hi Antonio. Can you let us know which service you were on so we can check the plugs as they should all be working following an upgrade. Thanks appreciate the feedback.

Oceniono na 1 z 5

Beware of this company

Beware of this company. Our airport bus from Dundrum left 10 mins before it's scheduled depature time causing us to miss it. The company took no responsibility for it's driver deciding to ignore the terminus departure time and refused to refund our tickets. We ended up having to pay for a taxi to the airport at a cost of €70

7 września 2026
Opinia niezależna
Logo The Green Bus by Dublin Coach

Odpowiedź od The Green Bus by Dublin Coach

Good Afternoon Carolyn. We can confirm that the service departed Dundrum TC at 07.19.18 once passengers had boarded. Therefore the claim that the bus departed 10 mins ahead of schedule is untrue. All the details showing the bus have been emailed to you for verification.

Oceniono na 1 z 5

Bus arrived 40 mins late with no…

Bus arrived 40 mins late with no warning. Cabin was freezing and untidy. By far the worst bus experience I have had in Ireland

3 września 2026
Opinia niezależna
Logo The Green Bus by Dublin Coach

Odpowiedź od The Green Bus by Dublin Coach

Good evening Mr Smith. We have a live tracking system available on our website as a way of keeping people updated on services where they can see where the bus is. Can you provide some more information as to the time so we can review the complaint further.

Oceniono na 1 z 5

Very disappointing experience with…

Very disappointing experience with Green Bus.

I accidentally booked the wrong journey for my mother because I did not realise from the booking that she would need to change buses. My mother does not speak English, so changing buses by herself would be extremely difficult and she could easily get lost.

As soon as I realised the mistake, I tried to explain the situation and ask for a cancellation/refund. The ticket was booked by mistake and we cannot use it.

I understand that companies have terms and conditions, but I expected a little more understanding and flexibility in a genuine situation like this. Very disappointing customer service and booking experience.

2 września 2026
Opinia niezależna
Oceniono na 1 z 5

Me and my wife had an absolutely…

Me and my wife had an absolutely disgusting experience today on the 6.15pm (750) bus from Dublin airport.

1st problem was the driver not letting on a young lady at 6.14pm she was nearly crying walking off.

The main issue is the driver who drove a 15/20 minute walk past our stop as we ran up to tell him he didn't stop at our location scholarstown park. He then proceeded to call us liars saying he said anyone for that stop when he DID NOT say such a thing. Not only that he left us on a mucky grass verge in torrential rain during a yellow thunder warning with 4 luggage bags

A truly terrible and deeply angering experience.

We are formally Requesting a full refund for this despicable and disrespectful service today.

30 sierpnia 2026
Opinia niezależna
Logo The Green Bus by Dublin Coach

Odpowiedź od The Green Bus by Dublin Coach

Good evening
Firstly we want to apologise for your experience and ask if you can email your details to info@dublincoach.ie. We will review the cctv and I assure you this will be dealt with swiftly. This is not acceptable or the expected behaviour that we will tolerate by a driver.

Oceniono na 1 z 5

An hour and a half late

An hour and a half late, bathroom ruined from a previous trip so no one could use it and the whole bus reeked.

26 sierpnia 2026
Opinia niezależna
Logo The Green Bus by Dublin Coach

Odpowiedź od The Green Bus by Dublin Coach

Evening we are so sorry the bus was late due the major accident that occurred this afternoon on the M50 with roads being closed and all buses being delayed. As for the bathroom we also apologise for that and will make sure that this is dealt with.

Oceniono na 1 z 5

First time . Was overcharged and under refunded

First time taking and booking the bus from Dublin red cow luas to Ennis 3hr+ journey I pre booked my ticket for €15.50 with my young adult card . The bus driver refused to accept my ticket or let me on the bus because I genuinely lost my leap card but you had already PAID for my ticket and was able to prove it it and prove I was a student I even had a picture of my leap card with my picture and name . He almost didn’t let me on the bus saying he was already delayed and told me to wait for the next bus which was an hour . I begged him to let me on then he charged me €29 on top of the €15.50 I already paid . The entire bus had a strong smell of urine almost unbearable stench I had to put up with the 3hrs plus. I emailed customer service to get my refund on the €29 they said they would only refund €15 and compared me to other people who use other peoples cards I emailed them back to says I can show proof I’m not using another persons card but they ignored me . I only got refunded €15 even tho the original amount was €15.50 . They couldn’t even get that right . Terrible customer service service they weren’t even apologetic for my experience and found them a little cheeky in their emails . Worst first experience

Since I am not able to reply to green bus I will reply with an update . You emailed me back once and when I responded that I wasn’t satisfied with the decision and gave my reasons as to why I received no response for two days and had to call Frances on your customer service team and ask for someone to email back . Eventually I then had to write up a FOLLOW up email when I THEN got a response and everything I said was ignored and a “suggest you check your bank” message was emailed to me. I also did explain how I misplaced the card and genuinely couldn’t find it when the driver asked for it . My story had never changed and I have no reason to lie clearly there was a lack of understanding and communication on your side .

16 sierpnia 2026
Opinia niezależna
Logo The Green Bus by Dublin Coach

Odpowiedź od The Green Bus by Dublin Coach

Hi Sara. Following on from all the emails between you and customer service which proves you weren’t ignored as you claim. it was agreed out of good will we refund you which we didn’t have to. Granted it should have been 15.50 and will organise 50c refund. You also agreed it’s your responsibility to bring the YAC card and that the driver was entitled to ask for it and now your story has changed!! You never mentioned you “genuinely” lost it. You said you forgot it?? Either way we did engage with you and you weren’t ignored which is unfair to claim.

We gave the refund hence why you were asked to check your bank as refunds depending on banks can take 1-3 days and the .50c will also be refunded.

Oceniono na 1 z 5

16th August 2026 03:05am bus (kildare…

16th August 2026 03:05am bus (kildare town to airport ) didn't turn up resulting in a £144 taxi fare, was at the bus stop at 02:50 and the app ''live tracker'' showed the bus pin at Monasterevin so we though it was on route but by 03:17 the bus hadn't turned up and the tracker pin never moved. Had to get a taxi or would have missed flight.

16 sierpnia 2026
Opinia niezależna
Logo The Green Bus by Dublin Coach

Odpowiedź od The Green Bus by Dublin Coach

Good evening. I can confirm the tracking was working and the bus had left monasterevin on the way to Kildare and arrived at 3.19 in Kildare the tracking moves as it arrives to the next destination. But we do apologise for the delay which did occur around portlaois when departing but made up time and arrived into the airport 3 mins late.

Oceniono na 1 z 5

Booked the 1.35 bus and it didn’t show…

Booked the 1.35 bus and it didn’t show up till 2. No apology or explanation for the extreme lateness - don’t think is acceptable for a private company that prides itself on good service to the airport. Unfriendly driver. Will be going with city link next time. €24 single from Limerick to Dublin airport I think is a rip off, at least be on time if you charge that much

17 sierpnia 2026
Opinia niezależna
Logo The Green Bus by Dublin Coach

Odpowiedź od The Green Bus by Dublin Coach

Hi. So sorry about this 20 mins delay. Unfortunately traffic was extremely busy around limerick and very little we can do about that that’s why we have the bus tracker on our website. But understand your decision not to travel with us again!

Oceniono na 4 z 5

We accidentally left our suitcase on…

We accidentally left our suitcase on the coach. We couldn’t get through to the office as it was a Sunday which is understandable. The drivers of other coaches were very helpful and with the help of Sriram we got our bag back, same day after a couple of hours.

9 sierpnia 2026
Opinia niezależna
Logo The Green Bus by Dublin Coach

Odpowiedź od The Green Bus by Dublin Coach

Thanks Rhys appreciate the feedback.

Oceniono na 1 z 5

Reckless, sadist, aggressive driver on Route 600

On August 6th 2026, at 20:20, I was about to enter the bus, looking for my online booking in the e-mail. The driver (a white, non-Irish male in his late 40s) just closed the door in front of my face. While the door was closing, I was shouting that I am going to Kilkenny, open the door. I knocked on the door window. But the driver deliberately started off on great speed and almost knocked me off on a pedestrian crossing when I ran out to stop the bus, waving to him. I barely managed to jump aside as he was driving at a very high speed. The driver acted very agressively, rudely, and disrespectfully. While the door was sliding to close, I shouted to him to open the door that was going. By reckless high-speed driving over the pedestrian crossing, he endangered my life. The hot line was unavailable. When I rang, the prerecorded message was to leave my message after a signal, which I started doing, but was cut off after a few seconds. I am now left to wait for another bus stranded in a middle of nowhere in light clothes.
P.S. I will update my review once the company addresses this situation.

6 sierpnia 2026
Opinia niezależna
Logo The Green Bus by Dublin Coach

Odpowiedź od The Green Bus by Dublin Coach

Hi Tetiana we’re so sorry about this and cctv will be reviewed in the morning and investigate.

Oceniono na 2 z 5

Bus was 45 mins late! Roasting hot onboard

Bus was 45 mins late! Air conditioning didn't work properly, so we were all sweating. missed our connection to the airport and had to wait another hour for the next one.
Driver also sold me the wrong ticket - I asked for Dublin Airport but he sold me a ticket to Dublin City so I had to buy another ticket for my connection, which ended up being more expensive.

1 sierpnia 2026
Opinia niezależna
Oceniono na 5 z 5

I was travelling from cork to kilkenny…

I was travelling from cork to kilkenny yesterday and left my bag on the bus . I rang customer service this morning and spoke to JOSH ,who was fantastic. so efficient.He had my bag and organised getting it back to me . Thank you Josh ,

30 lipca 2026
Opinia niezależna
Oceniono na 1 z 5

Terrible customer service and company

I was sold a ticket from Limerick to Dublin airport. The bus was late so missed the connection at Red Cow inn. Was told by a Green Bus advisor there I should take a taxi - not that one was to be found. The timetable there was wrong. I eventually got a taxi at great cost, nearly missed my flight. Contacted customer service - they told me they would refund the ticket but didn't - just offered me a voucher which I will not be using as not worth risking missing a flight. Terrible service and company. Don't use!. I see their reply to my review - no apologies, just lies. Why would I make this up? My bus departed at 9.35, it wasn't due at 9.35! Absolutely clueless reply Dublin Coach!

23 lipca 2026
Opinia niezależna
Logo The Green Bus by Dublin Coach

Odpowiedź od The Green Bus by Dublin Coach

HI Christopher just to provide the tracking information. Your bus was due at 9.35 arrived 9.44, 9 mins late. Due into Redcow at 11.40 arrived exactly 11.47. and the bus you were booked to the airport departed 11.51 thats 4-5 mins from the time you arrived in Redcow to the shuttle bus departing. The timetable is accurate and a total of 7 mins late.


In response to your latest response. I can confirm you were booked at 9.35 and your ticket scanned 9.44

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