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DriveTime Car Sales - Arlington Recenzje 

66
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Wynik TrustScore: 4 na 5

4,2

821 E Division St, 76011 Arlington, TX, US

•

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

I wish I could them a 0 please don’t go to drive time in Arlington tx on Davis st they are liars. I got a car from them on August and a week later the airbag alert comes on and they told me to take it... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Thank you Roddy Escalon at the Arlington, Tx location ! You made the whole process so easy ! Awesome customer service ! Explained everything in detail and just took the time to listen. Much appreciate... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

OMG, I had the best car buying experience, my sales person Robert (Henry) Birchfield was so professional and made the experience fun, I wasn't there for a long time, he told me what my options where a... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Roddy was very informative and helpful throughout the process. He answered all of my questions and didn’t make me feel pressured to buy. He even helped me call around to find reasonable car insurance.... Zobacz więcej


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O DriveTime Car Sales - Arlington

Napisane przez firmę

Finding your next car shouldn't be complicated. DriveTime makes it simple with a seamless experience that starts online and continues at our dealerships. Get approved online in as little as 30 seconds and then shop with your personalized terms on every car — all without impacting your credit.

Shop confidently knowing that you have both digital convenience and local support. Our 145+ dealerships nationwide maintain a consistent approach, where our team of experts pick up where you left off in the car-buying journey and help you find the right car that fits your needs. Drive home with peace of mind knowing that each purchase includes a 5-day return policy, 30-day/1,500-mile limited warranty, and an AutoCheck vehicle history report. DriveTime aims to transform the used car buying process into a more straightforward experience focused on transparency and putting our customers first.

Shop with confidence

Napisane przez firmę

Join the millions of approved DriveTime customers and discover how easy car buying can be. With personalized terms on every car and a 99% approval rate, you can shop thousands of cars online and find the one that's right for you.

Dane kontaktowe

  • 821 E Division St, 76011, Arlington, TX, Stany Zjednoczone

  • 18172777755
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Discover DriveTime

Shop every car with your personalized terms!

4,2

Dobra

Wynik TrustScore: 4 na 5

66 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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4,2

Wszystkie recenzje

(66)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 2727

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 2 z 5

My experience was a completely horrible…

My experience was a completely horrible show, I ended up going to three different dealership to locate what I wanted. My first choice was located in Temple, Tx after being told they don't transfer car's I asked would gas be given due to me having to travel. I was told YES. This car was sold before my fraud alert was lifted on EXPERIAN, I seen something at the west Houston location, I got there early Saturday morning (03/09/2024) Saleman was SAMMY. After test driving a couple of cars, I wasn't happy. I then went back to DRIVETIME site and found a 2017 Buick Envision out of town, I asked SAMMY to check on it, he then walked off then came back saying someone was currently looking at the car. What he didn't know was I stepped outside to call myself, because I didn't believe him(glad I did). Upon calling I spoke with a manager by the name of Rudy, after telling Rudy what I wanted he placed me on hold to locate the key. After locating the key he then came back to the phone, and said it was there and AVAILABLE. I asked him was anyone currently looking at it, and he stated no. I explained to him I would be coming from HOUSTON, TX to see/buy this particular car. Once SAMMY realized I had called them myself (he was shocked) he stated in order to reserve the car I would need to put the deposit down which was no problem. "I was livid that I was lied too, because that wasn't necessary at all" I then make the 4.5 hour drive to ARLINGTON, TX, to the saleman by the name of FRANCISCO. Who was very dismissive/rude, after asking several question main one being why was my interest rate incorrect. I then showed him the picture I captured on 03/07/2024. FRANCISCO started to get very irritated with my questions, and the fact I was reading what I was signing. FRANCISCO then stated "I didn't have to buy the vehicle", I then told him I was well aware "I didn't have to buy the car". Unacceptable behavior on all levels, after reading everything I then asked about the gas that was promised, FRANCISCO then stated he didn't know about gas, and called RUDY over for RUDY to say they would only be able to do a half a tank. I was referred to DRIVETIME however I won't be doing the same, I've never experienced mistreatment on this level. This is horrible and disheartening to say the least.

9 marca 2024
Opinia niezależna
Logo DriveTime Car Sales - Arlington

Odpowiedź od DriveTime Car Sales - Arlington

Thank you for providing us with your feedback regarding your experience with our Temple and Arlington locations. It's our goal to provide all our potential customers a personalized and comfortable experience. If at any time the service level or communication at DriveTime is not up to our standards, we would definitely like the opportunity to address this. If you have any additional questions, please DM us or contact our Customer Relations Department at (888) 290-0148 and an agent would be happy to assist.

Oceniono na 5 z 5

Excellent customer service, Roddy was GREAT!

Roddy was very informative and helpful throughout the process. He answered all of my questions and didn’t make me feel pressured to buy. He even helped me call around to find reasonable car insurance. I went in to test drive a car , and ended up finding a different car that I fell in love with! I just had to purchase. He gave me all the details on the vehicle , and made me feel very comfortable. I can definitely say I left the dealership happy with my purchase.

10 grudnia 2023
Oceniono na 1 z 5

Rip off at it's finest

Purchase a car here and paid it off early in great standing. Company kept sending me offers to buy another car with 0 down. My current car needed a 2400 dollar repair so I decided to take them up on the offer as I didn't have 2400 at the time. Long story shirt I git a 2016 fiat that broke down in less than 90 days. I took it to a mechanic and it was an electrical problem that was deemed unfixable. Gap insurance doesn't cover electrical issues and they want me to pay for the tow 145 bucks? Oh yeah and they offer possible reimbursement for a rental. So I'm expected to pay the car not and for a rental that MIGHT reimburse me for? CRAZY! I TOOK OUT A 2400$ loan to have my car repaired. I don't recommend purchasing a car here at all.

9 października 2023
Opinia niezależna
Logo DriveTime Car Sales - Arlington

Odpowiedź od DriveTime Car Sales - Arlington

Thank you for leaving your review, Charlene. We understand that mechanical concerns are never ideal. All our vehicles go through our inspection process which is backed by a Limited Warranty for mechanical failures within the first 30-days/1,500-miles. We also offer a 5-day Vehicle Return Policy, that allows our customers the opportunity to inspect and get comfortable with their purchase. If you have additional questions, please call our Customer Relations Department at (888) 290-0148.

Oceniono na 5 z 5

Everyone was so very helpful!!!!

Everyone was so very helpful! Especially Rudy. He went above and beyond to help me get into the vehicle I wanted. I am so happy with my new car. But the entire Team was GREAT! Thank You Guys for everything!
Della Pierce

18 marca 2023
Oceniono na 5 z 5

No stress car buying experience

Normally, I would expect a vehicle purchase to be an incredibly stressful situation, but Mike really went above and beyond to make sure I was comfortable and satisfied with my experience, he took with some dealers will make into an all day or deal, and he actually made it an enjoyable, short experience.

17 lutego 2023
Oceniono na 2 z 5

No gas in the car soon as I pulled off…

No gas in the car soon as I pulled off the lot gas light came on and it was FILTHY inside and out other than that I like my car ! Car sales man was nice too…

15 lipca 2022
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Odpowiedź od DriveTime Car Sales - Arlington

Hello Karlundra,

I am saddened to hear the vehicle condition presented to you was not satisfactory.

Typically, all of our vehicles are detailed before purchase to meet DriveTimes standards. However, if the vehicle was dirty when presented to you at the time of sale, we would be glad to look into this matter further. Additionally, DriveTime ensures all vehicles have an adequate amount of gas before driving off the sales lot to ensure our customers arrive at their desired destination. If this was not the case, please contact our Customer Relations department so we may address this.

Again, I am sorry to hear that you are disheartened by DriveTime due to your recent experience. Should you wish to discuss your review further, please contact our Customer Relations department at (888) 290-0148 and a representative will be glad to assist.

Respectfully,

DriveTime Customer Relations

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