Drivalia UK - GLASGOW AIRPORT Recenzje 

TRUFFATORI
Non saprei come altro definirli.....
Abbiamo prenotato un'auto da loro per il nostro viaggio in Scozia di 10 giorni. Prenotiamo il noleggio on line (di 300 euro) tramite wizz air e impostiamo l'orario di arrivo per il pick up alle 8 di sera dall'aeroporto di Glasgow.
Al momento della prenotazione tutto normale, semplice e veloce; nessun avviso.
Al nostro arrivo in aeroporto chiamiamo il numero che Drivalia ci aveva fornito per essere portati nella loro sede per prendere l'auto: nessuna risposta, nessun car park 2 per il pick up.
La segreteria di Drivalia dice che la sede ha chiuso alle 20. Così prendiamo un taxi (80 euro) per farci portare direttamente in sede e controllare che fossero realmente chiusi e così é stato.
Il mattino dopo ci rechiamo subito in sede per prendere l'auto: ci "accoglie" questo signore alquanto teso.
Gli spieghiamo garbatamente cosa é successo la sera prima e ci dice che é colpa nostra se non siamo andati a prendere l'auto e che non può rimborsarci il noleggio. Fin qui pensiamo: ok pazienza, avremmo buttato un giorno di noleggio.
Finché poi ci dice che LA NOSTRA AUTO ERA STATA DATA A QUALCUN’ALTRO e che non ne aveva più nella fascia di prezzo del nostro noleggio disponibili.
Ripeto, quella macchina l’avevamo correttamente noleggiata e PAGATA.
Così preso da un momento di magnanimità cerca di aiutarci: stranamente l’unica auto disponibile era più cara; avremmo dovuto pagare 550 sterline.
Arrivati a quel punto non ne possiamo più, così prendiamo l’auto da lui proposta.
Non ci ha scalato niente dal noleggio precedente perché ripeto, non rimborsabile.
Dovevamo riconsegnarla il 22 agosto; peccato che il 22 avevamo l’aereo alle 9 am e loro aprono alle 8; perciò gliel’abbiamo riconsegnata la sera prima.
Praticamente ci ha fatto un nuovo noleggio da zero e nella fattura ha anche incluso il giorno in cui siamo arrivati in aeroporto in cui non abbiamo potuto prendere l’auto + l’ultimo giorno (anziché il 21 come pattuito).
Mai avuta un’esperienza così negativa… spero che nessun altro si ritrovi nella nostra situazione.

This is a very good experience. I can go there and he is given me fast and reliable information and this information was very valuable. Very good staff.

Great service
Friendly helpful staff

Thanks again Daniel 10/10 service

Trying to book online for pick up at Glasgow was frustratingly difficult.
My wife is usually very adept, but the sheer amount of information required nearly broke her.
Had to pay a penalty charge simply because I don't have a credit card. Debit card and money in the bank was not good enough.
Seen the reviews. Now dreading pick.

Great service from start to finish. Lovely car. Gary was really helpful and the car was perfect for what we needed. The driver who collected us and dropped us was also on time and made it easy for us, really friendly service.

Unfortunately, my experience with Drivalia Glasgow Airport was very disappointing, mainly because I was given incorrect and contradictory information that ended up costing me money.

I specifically asked the branch manager what I should do because I needed to return the car before 8am for an early flight. I was categorically told that this was not possible because the branch did not open until 8am and that there was no other option. Relying on that information, I changed my travel plans, booked accommodation and returned the car the previous evening rather than keeping it until the end of my rental.

When I returned the car, however, I spoke to a Drivalia driver who told me that customers with early flights can in fact leave their vehicles at the airport outside normal opening hours, even during the night, and Drivalia collects them once the branch opens. This was exactly the solution I had originally asked about, yet nobody told me it existed. Had I been given accurate information, I would not have needed to change my plans or return the vehicle early.

There was further confusion over the branch hours. On the evening I returned the car I was told they were closing at 9pm, yet the branch was still operating after 9:15pm and the published closing time appeared to be 10pm. It left me with very little confidence in the information being provided to customers.

I was also charged for 154 excess miles. My agreement states an allowance of “100 Miles Per Day”, but my rental ran from 8 August until 16 August, covering nine calendar dates, while Drivalia calculated my allowance as only 800 miles. The agreement describes the booking as eight rental days, so I have asked Drivalia to explain clearly how a “day” is defined for mileage purposes, as the mileage clause itself does not make this clear.

The frustrating part is that this could have been avoided simply by giving me accurate information when I asked. I don’t expect special treatment from a rental company, but I do expect staff — particularly a manager — to understand their own return procedures and provide reliable information when a customer is making travel arrangements around it.

I have now submitted a formal complaint and asked Drivalia to investigate the incorrect advice, explain the mileage calculation and reimburse the costs I incurred as a result. I hope they deal with it constructively. The company could significantly improve the customer experience by ensuring staff give consistent information about opening hours and out-of-hours returns and by making these procedures much clearer to customers at the time of rental.

By they way when I said that I’m not completely happy with this service and probably won’t come back, the manager said ‘that’s fine’.

I hired a car through Zest (who were superb and not to blame here) and chose Drivalia for my 25th wedding anniversary special trip to Perthshire. On arrival at the desk, we were 'served' by 'Harry' who decided that as my booking was in a shortened form of my full name, a £35 admin fee was immediately charged. I thought he was joking - he was not. He then instructed us on all the things we would be liable for, even though he knew, and we knew, we took every available additional insurance cover via Zest, and would not stop until we listened to it and refused to listen to the fact we were covered via Zest. He was extremely unfriendly. I asked him for his surname and he refused to give it. Zest tried to get the money reimbursed but they said no. Each time I go to Glasgow and find hire car companies awful. Enterprise is the only one that is better although Arnold Clark is our next trial. Never again with Drivalia

Awful experience with pick up at Glasgow airport. Rung them to ask for pickup and waited for more than 30 minutes. Called once after we 15’ to enquire, they informed me the van was on its way but could not give me a timeline. Called again after 30’ to complain vehemently. They hung up and cancelled the van - had to take a taxi. All with 3 young children, the youngest being under 2.

Very helpful staff. Use them often and wouldn’t go anywhere else

Terrible rental company, avoid, as they are trying to offer low rate, but will charge you extra if late by 1 hr at £50 per day, claiming this no show fee, even if flight delayed. Then make you pay additional cost for an automatic car saying they no longer have the car you originally booked. Fuel is not full-to-full so again make you add more fuel than needed. Insurance with £1500 excess requires a credit card, otherwise debit card per permitted to pay £38.99 per day insurance. Help centre for EasyJet no help at all. Front desk team
At Glasgow airport branch unfriendly and seem very disinterested in the customer.

My booking was through EasyJet, due to my flight delay, I was unable to arrive within the hour of my booking. I was mandated to pay an extra £180 for an automatic car. Rental assistant kept stating the T&C even though I could prove my flight was delayed. Exasperating. Do not use this company and EasyJet were unhelpful too, kept waiting on the phone for 45mins trying to resolve. Avoid car rental with Drivalia and EasyJet.

We hired a car on the 1st to the 3rd July, from the Glasgow Airport branch, everything seemed fine until we drove out. Within 20 minutes it started raining and we turned the windscreen wipers on, only to find out that the actual rubber blades were worn so far down the metal clips were on the screen, we pulled off the motorway on to the slip road and we called the office. They advised us to “pop to Halfords” and get the windscreen wipers replaced, keeping the receipt and bring it back to them where they would reimburse us. We did this, driving out of our way to get to the nearest branch, the manager at the Halfords was amazed that this was a hire car and they had let this out like this, he said if the police had pulled us over we would have received a fine and points, it’s now been over five weeks and we still haven’t had the reimbursed monies, trying to get hold of anyone in customer services is impossible, disconnected numbers from the web site, finally spoke to someone and it’s not their department so they transfer you to another number which ends up being a recorded massage. Absolute joke, basically hired us a car that was illegal to drive, told us to sort it out and then we can’t get reimbursed for the money we spent at Halfords, nearly 6 weeks later, nothing !! My advice would be don’t use this company!!!

Overall very good. A bit of a wait at the airport for collection to the off site depot, but it was a very busy time.
The rest of the process was excellent.
The car itself was great - better than we thought it was going to be.
The drop off and check at the end was easy and efficient.
A great company to use for the area. Thank you

They are running a classic fine print scam. They only accept credit cards that are chip and pin, not chip and signature and this is not explicitly stated but rather briefly mentioned. If you don't have the very specific credit card, they force to you buy a nonrefundable coverage package that is basically equal to the price of the rental. Do not use this company

DRIVALIA refused my request to collect a car saying that 3 years ago their computer records state that I left the keys on the car tyre for a car previous rental - I did not, this is a lie! DRIVALIA cancelled my booking immediately before collection time forcing me to rent a car elsewhere. This is highly unprofessional and slanderous behaviour.
Following this Trustpilot posting, Drivalia messaged me apologising and invited me to submit my views directly to their “Manage My Booking” for a comprehensive response. Then I received a message and link from Drivalia saying their Branch Manager had responded. Shockingly, Drivalia’s link only said “CANCELLED”.

Great service. Extended for 3 months and fantastically easy to drive
Harry and Connor are really helpful

I rented a car with Drivalia through the Easyjet website as it was the recommended company when I booked my flights for G;asgow in May 2026.
I paid 272.96£ for the rental online and was expecting to pay 135£ for the second driver when I picked up the car. I did not mind that, it seemed overall an okay price for over a week's rental.
I received a few emails before my trip and all mentioned the fact that you need a credit card when you pick up the car, amongst other documents: "A Credit Card (physical card) in the main driver’s name and surname (no abbreviations) with a large enough limit to cover the excess (GBP1500.00)".
However, NOWHERE did it mention that without a credit card you would have to pay 350£ if you stick to one driver or 450£ if you want a second driver. Those fees are ON TOP on what I had already paid.
I was not the only person who had that issue as a couple in front of me at the car rental place was being explained the exact same. And they had to pay as well.
This is extorsion plain and simple. Had I known that I would have to pay almost the same amount AGAIN just to be able to actually rent the car, I would have sorted a credit card before my trip.
Again, NOWHERE did it mention the price you would have to pay ON TOP of what you had already paid if you did not have a credit card the day you pick up the car.
On top of that, the van that picks you up at the airport (the company is about 10-15min outside the airport in Glasgow), had to LEAVE my mom and sister AT THE AIRPORT as they did not account for the amount of people that needed transporting that morning.
The personel is not necessarily rude or unfriendly but frankly not helpul. At least on that day.
I DO NOT recommend renting a car through this company and will definitely not rent with them again.

Very easy rental and drop off process and the car was great for a road trip up through the highlands. Connor at the Glasgow Airport made drop off a breeze and his shuttle ride was greatly appreciated.

Daniel was great, customer service 5* - definitely would recommend!