Staff in shop were excellent and friendly but the delivery has not happened. Promised delivery on 27th text on 24 th said they would e mail info to us on the 26th but a day later they said delivery... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Shop experience efficient and friendly, quickly found and ordered what we needed Delivery came when it said they would, took away old, brought in new, in barely ten minutes, including removal of foo... Zobacz więcej
We were hunting for a bed but had no clue exactly what we wanted. The salesman showed us to a computerised bed that takes your measurements body type and works out the sort of bed that suits you indiv... Zobacz więcej
I had a wonderful experience at Dreams. The gentleman who helped me was very friendly, knowledgeable, and extremely helpful throughout the whole process. He explained everything clearly and showed me... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Napisane przez firmę

- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Dane kontaktowe
Trowbridge Retail Park, BA14 0RQ, Trowbridge, Zjednoczone Królestwo
- 01225255609
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Mike was very Friendly and professional…
Mike was very Friendly and professional in helping me choose my mattress, I am very pleased with my choice.
The chaps who delivered were helpful
The chaps who delivered were helpful and I’m really pleased with the mattress
Excellent Service
Friendly, knowledgeable staff made our experience of purchasing a new mattress really easy and enjoyable. We did not feel pressured at all as we were given the time and space to make our own choice after listening to all the information given. The delivery and collection of our old mattress was also excellent.
I was treated with respect all the time I was in the shop I am most pleased with my perchase
I was treated with respect from the moment I stepped into the shop every question I asked was answered I was well pleased with my purchase a mattress I am very pleased with it
The bed and mattress was amazing…
The bed and mattress was amazing quality the two people who put it together were absolutely outstanding very very pleased outstanding service thank you all
Great bed
Great bed, v happy fir our choice and the advice we were given in store to assist us in choosing
Good Nights Sleep
The sales person Charlie was so knowledgeable and help full it was a pleasure to buy our new mattress from the Trowbridge store
Service and help in the store was…Amazing!
Service and help in the store was really good. Well informed staff member and we were never hurried or persauded in to a decision.
Może korzystać z AI, aby udzielać odpowiedziCzytaj więcej
I feel I was pressurised into buying and spending a large amount of money
I feel I was pressurised into buying an entirely unsuitable product for my back which gradually got worse over time.
I was expecting much better for £1000 for a single mattress.

Odpowiedź od Dreams - Trowbridge
Sales assistant made me feel like a…
Sales assistant made me feel like a customer not a number!
Great service from shop to delivery
I popped into the Trowbridge store just to browse used their service to pick the right mattress. Bed ordered fantastic delivery and a great nights sleep
The staff were helpful and easy to talk…
The staff were helpful and easy to talk to. I tried a few mattresses, liked the last one, and came back two weeks later and ordered one. Very good service.
Not been sleeping well for some time so…
Not been sleeping well for some time so decided to bye a new mattress and try a very firm one pleased to say I’m now getting a good nights sleep…thank you Dreams for your help.
Happy experience
Shop experience efficient and friendly, quickly found and ordered what we needed
Delivery came when it said they would, took away old, brought in new, in barely ten minutes, including removal of footwear for our carpet's sake.
Bed exactly what we ordered and expected, blissfully comfortable.
Meg from the Trowbridge branch was…
Meg from the Trowbridge branch was absolutely AAMAZING for her quirky customer service. She helped me to find the bed of my dreams so comfortable and arranged for delivery to my canal boat on the towpath. She helped me on the bed machine as well to work out what would be best for my back. My back aches and neck aches are getting better each night. Thank you ,Eg for you excellent customer service. Terri 😘
Excellent service
Really informative and helpful guidance in store. Delivered on time and to the room up awkward stairs with no complaints. Mattress just right.
Amazing customer service
Amazing customer service! I went in for a bed, mattress and pillows! I was checked out by their virtual service which narrows down the options of mattresses to fit your body. I enjoyed the experience and then I had many specific wants for the bed; all which were met perfectly! I’m excited for it to arrive- will also be made-up for me by them! And I will be back :)
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.







