I went to Dreams just to test out some mattresses, but thanks to the excellent customer care and a really good discount, I ended up buying my mattress and pillows. The staff member went through everyt... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Elizabeth at the Staples corner branch is an absolute asset to your company. From the moment she greeted us, to the moment we left she was a delight. Elizabeth took her time with us, took us through t... Zobacz więcej
Although I have not made the purchase yet.....We met Amira at the Staples Corner branch and she was very helpful and knowledgeable and will be going back when the time is right!
This mattress is simply sublime. It’s like I’m floating on a cloud it’s so comfortable. I have a serious hip condition and every night has been painful sleeping before we bought this mattress. Now, at... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Napisane przez firmę
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Dane kontaktowe
Staple Corner Retail Park, NW2 6LW, Staples Corner, Zjednoczone Królestwo
- 02045402369
4,8
Doskonała
192 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
The sales lady with the headscarf was…
The sales lady with the headscarf was so patience. Took her time explaining the mattress again and again. I am hard of hearing. And she showed my wife the difference in mattress.
28 sierpnia 2023
Może korzystać z AI, aby udzielać odpowiedziCzytaj więcej
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Bed ok, assembly service to be improved
The bed is nice and comfortable but the assembly service didnt do a good job. The scratch my bedroom door with their tools and one of the legs of the bed is not screwed correctly
11 sierpnia 2023
Odpowiedź od Dreams - Staples Corner
Good afternoon
Thank you for your recent Trustpilot review. I am glad you are over all happy with the service and product, however I apologise for any damage done to your property, and that the bed leg is not screwed in properly.
I have sent you an email with a suggested resolution. I hope that you will find my offer suitable in the circumstances.
I look forward to hearing from you shortly.
Many thanks
Peter
Ordered mattress with help from…
Ordered mattress with help from assistant. We found the selection of mattress suited to our needs. Assistant was very helpful
26 sierpnia 2023
Good customer service
Ordering process in store was very simple. The two guys that came to deliver the mattress were friendly , called before arrival and were very punctual. Wore shoe covers when they came in. Very good customer service.
11 sierpnia 2023
Brilliant
Turned up the time stated, the two men assembled the bed in no time, the two guys were very polite, spot on service
5 sierpnia 2023
Excellent service from all at Dreams…
Excellent service from all at Dreams from Dan at the Head Office to the Wonderful Manager at Staples Corner whose name i never managed to get.They were very quick in resolving an issue and a redelivery of items,i cant recommend them enough,a pleasure to deal with,many thanks Dreams i am about to order 2 x more beds.
25 lipca 2023
Happy customer…
Great service staff very helpful and my new bed and bedroom furniture are very good
13 lipca 2023
Easy, Quick & On-Time
Very quick service, mattress delivered on date & time. Excellent service from Dreams
16 czerwca 2023
Excellent Service
Excellent service and product from Dreams. I have brought numerous beds from them in the past and they have never disappointed.
22 czerwca 2023
Amazing service all the team and…
Amazing service all the team and delivery drivers amazing , manager so helpful ,
22 czerwca 2023
Realy happy with my son's double…
Realy happy with my son's double bed...Very comfortable ..!!
30 maja 2023
Good customer service
Good customer service. We bought a store model and they made the extra effort to make notes for the delivery team to bring the furniture in and assemble it without getting damaged!
14 kwietnia 2023
Elizabeth is a dream
Elizabeth at the Staples corner branch is an absolute asset to your company. From the moment she greeted us, to the moment we left she was a delight. Elizabeth took her time with us, took us through the sleepmatch process and then showed us EIGHT different mattresses individually - not once making us feel rushed. Elizabeth’s product knowledge is unmatched but most importantly myself and my husband both left store in a great mood despite our pockets being £2,500 lighter.
24 marca 2023
Opinia niezależna
Great fantastic 😊😊😊
11 marca 2023
Great experience from start to finish
Great experience from start to finish. In store Dreams were great and the guys that delivered and constructed the bedframe were friendly, quick and professional.
Only downside was waiting over 3 weeks for delivery etc
11 marca 2023
Exceptional service from Elizabeth/Amira
Exceptional service from Elizabeth and Amira. This is the second time in 4years I’ve purchased a superking mattress from Dreams at the same store location due to their friendly, knowledgable staff and quality products. Interestingly the mattress Amira suggested before my husband and I tried the mattress diagnosis tool turned out to be the number 1 mattress in the match results. We loved it and purchased it. Thank you again! We opted for a firm with a pillow top for luxurious comfort as our current Medium feel Therapur ActiveGel has started sagging. We purchased the additional warranty to cover the new mattress, should this happen again in another 4 years.
25 lutego 2023
Opinia niezależna
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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