I went to Dreams just to test out some mattresses, but thanks to the excellent customer care and a really good discount, I ended up buying my mattress and pillows. The staff member went through everyt... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Elizabeth at the Staples corner branch is an absolute asset to your company. From the moment she greeted us, to the moment we left she was a delight. Elizabeth took her time with us, took us through t... Zobacz więcej
Although I have not made the purchase yet.....We met Amira at the Staples Corner branch and she was very helpful and knowledgeable and will be going back when the time is right!
This mattress is simply sublime. It’s like I’m floating on a cloud it’s so comfortable. I have a serious hip condition and every night has been painful sleeping before we bought this mattress. Now, at... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Napisane przez firmę

- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Dane kontaktowe
Staple Corner Retail Park, NW2 6LW, Staples Corner, Zjednoczone Królestwo
- 02045402369
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Great experience
You got a good courteous employees in store to support finding the right mattress
Overall experience was great
Overall experience was great, in store and delivery. Only reason it’s not a 5 star from me is due to the extremely high price point.
Efficient delivery
Efficient delivery and all in all a great place to shop. Staff very helpful and polite.
Shopping experience which was a dream
Abdul made an excellent job. His guidance was exceptional, and it didn't take long for us to find the right bed.
All in all, it was a perfect shopping experience.
Very happy with the service at Staples…
Very happy with the service at Staples Corner. The lady was very patient and helped us decide on picking our long-term mattress and also using the price promise going into Black Friday.
How everything ran so smoothly the…
How everything ran so smoothly the delivery men were very respectful and took shoes off when entering my house
My experience at Dreams was, indeed, a dream
The helpfulness of Eva the lady who assisted me. She was knowledgable and friendly without being pushy. I bought a new bed and mattress and am eagerly awaiting delivery.
On the basis of my experience I would give Dreams 5 Stars.
Great service from ordering in shop
Great service from ordering in shop, great guy and very helpful. Delivery quick and efficient
Great costumer service in store
Great costumer service in store.
Fast delivery and happy with my purchase
Store set out nicely
Store set out nicely, staff welcoming, we were served by Abdul, he was very professional and friendly, we bought a small double Ottoman Bed and we are pleased with our purchase
The customer service called Eva she was…
The customer service called Eva she was very helpful and polite and patient
Excellent experience at store
Excellent experience at store, efficient delivery team, bed and mattress exactly as ordered
Może korzystać z AI, aby udzielać odpowiedziCzytaj więcej
Dreams is selling you nightmares, your convenience is not their concern
When you are buying the mattress, Dreams offers you insurance separately in case your mattress goes bad but this is a scam. They use a third party called MB & G Insurance (20% of people give them 1 star on Trustpilot) who takes your money and gives you nothing in return.
What do I mean? My friend had insurance and her mattress had sunk in many spots making it hard to sleep on, it was not a flat mattress anymore.
She called to replace it, first they would not come in a timely manner and she had to wait over two month with a bad mattress before they would consider coming.
Then when they came, though the mattress was sunk in very deeply and she was getting pain in her back to sleep on it. It was not good enough for them. The inspector who came expected it to be even worse before they would replace or repair it.
In other words if you wait for it to reach the condition the insurance company wants, then you will ruin your back.
The actual visit resulted in them saying your comfort is not our concern, it has to be sunk to a certain level. They have a measurement tool to decide that. The level of sinking is terribly low so you can look forward to sleeping in pain while they pocket your money and wait for your back to be ruined before they do something. Never them again.
My friend suffers with chronic back pain now and she was left to deal with It by herself as Dreams did nothing when she called them. She did not understand the point of taking out insurance if their was not going to fix the problem.
The sales people at Dreams are not transparent they are just trying to make the money and would not tell you details of what happens when these situations arises. They simply tell you that you have a lifetime insurance and they tell you that your mattress is secure, in case of any sinking or any problems but this turns out not to be the case.
Once they sell you it, they quickly wash their hands of it and leave you to deal with unscrupulous insurance people. Please avoid this nightmare or staff that have no interest once they collect your money,.
Just an UPDATE I was asked for my order number from Dreams.
I have submitted it but I am skeptical. I will let you know if they do anything or nothing after this. They had a chance to help earlier but they made excuses and were unresponsive. Let us see if it is more excuses.

Odpowiedź od Dreams - Staples Corner
The customer service was excellent
The customer service was excellent, delivery was done at when due, and the mattress is as soft as a dream. Overall experience was excellent.
Thank you Amira
Thank you Amira, for making our experience and purchase so slick.
Very professional.
Staples corner branch.
Adam and Katy
Doświadczenie Trustpilot
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