Our matress needed replacing. We were warmly welcomed into the showroom and our requirements discussed. The matress tester identified the best type after which we were shown a range of suitable matr... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Couldn't of asked for better service. The young salesperson (Jess) was very pleasant and knowledgeable, it was a really enjoyable experience dealing with her. Nothing was too much trouble. Delivery me... Zobacz więcej
We want a super king size mattress and the dreams sales lady reminded us to check if it could be moved to the upper floor at our house. It was lucky we heard her professional advice and went back to c... Zobacz więcej
We stayed at our daughter's house for a weekend on several occasions and loved the sleep we had. So we knew what mattress we wanted. Went in store and was looked after by the young man that served us.... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Napisane przez firmę
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Dane kontaktowe
Newtown Road, CV11 5UT, Nuneaton, Zjednoczone Królestwo
- 02475278066
4,8
Doskonała
148 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
manufactured default metters
Order number 886WK575
I am very disappointed with how dreams have delt with my manufactured default metters, they have refused to replace my metters or refund my money back, even though it is still under the 5 years warranty. I wouldn't recommend anyone to buy dreams products.
19 kwietnia 2024
Opinia niezależna
Odpowiedź od Dreams - Nuneaton
Good morning Gurvinder,
Thank you for taking the time to leave us your review.
Having had the opportunity to review the inspection report submitted by an independent inspection company, they have confirmed that the mattress is not subject to a manufacturing fault.
I am aware that we have offered to have the mattress inspected again in three months. If you would like us to put this in place for you in July, please email us using customeradvice@dreams.co.uk and please include your unique reference number which is NDGK2904.
Many thanks,
Kishan
My lovely bedFrom ordering to delivery everything…
From ordering to delivery everything was great
20 kwietnia 2024
Bed shopping at Dreams.
As soon as we entered the store Rob greeted us and asked if he could help us. I told Rob that I needed a soft mattress and he showed us the various options. He was very patient and friendly. He then asked me to lye on the special bed which given all my details gave the best options for my particular needs. I am disabled with a serious back condition which was taken into account.
Eventually we chose a Tempur soft matress and a base with a headboard and drawers.
We chose to opt for the 0% finance and Rob took all my details and identification. It took a while to do this and I was eventually accepted.
Our shopping experience in Dreams was very positive due mainly to Rob, a very pleasant and friendly person.
24 marca 2024
Opinia niezależna
I am experiencing difficulties with a…
I am experiencing difficulties with a particular service that isn't disabled-friendly, and I would like to bring it to the attention of the management or relevant authorities to address and improve the service. I only give 1 star because of one nice lady in this place who was very helpful and 4-star negative for the male supervisor/ Boss of that day.
17 marca 2024
Opinia niezależna
Odpowiedź od Dreams - Nuneaton
Good afternoon Pradip,
Thank you for leaving us your review.
I am terribly sorry to hear about the service issues you have experienced.
I certainly want to speak with you to gather some additional information and off my assistance. As such, I have sent you an email and I hope to hear from you soon.
Many thanks,
Kishan
Very pleased with whole experience from…
Very pleased with whole experience from buying a new bed and delivery.
7 marca 2024
lovely people to deal with
We called into Nuneaton Branch for have a look at some mattresses and were very impressed with what they had on offer, especially in the sale. The sales team were brilliant. No pushy sales people, just helpful and very knowledgeable . Thank you for all your help and we are very satisfied with our purchase.
29 lutego 2024
Exceptional Customer Service
Wow - Rob is such a great store colleague. Knowledgeable, friendly and professional throughout my shopping experience. Full of energy and a real enthusiasm and passion for his role. Made my experience at Dreams amazing and got my sale.
27 lutego 2024
Opinia niezależna
Very happy customers 5star rating.
Excellent service from start to finish.
Bed delivered on date and time given.
Bed made up, all rubbish removed and details for airing bed and turning mattress explained. Delivery driver and assistant extremely respectful of our house.
24 lutego 2024
They do think very well all staff nice…
They do think very well all staff nice and helpful
18 lutego 2024
Dreams 5star reviewalong…
Good service and prompt delivery along with delivery men being polite and thoughtful
16 lutego 2024
Recently purchased two beds from…
Recently purchased two beds from Dreams. Very happy with our experience, and will recommend them to both family and friends.
16 lutego 2024
Left feeling welcomed and with the right information!
Went in today to get info about a mattress replacement; wasn’t expecting too much. But boy was I wrong, the employees were both really nice but most of all Rob made sure we felt welcomed and left knowing exactly what we wanted! Which we did. Thank you Rob!!
6 lutego 2024
Opinia niezależna
The real deal…
Good friendly staff on the ball service nothing was too much trouble well looked after.
4 lutego 2024
Excellent service with a smile
Excellent service with a smile. Thank you Katie at Nuneaton.
4 lutego 2024
Opinia niezależna
Best bed ever
OMG didn't realise just how rubbish our old bed was.
Amazing bed. Amazing service. And you really do get what you pay for. We have slept more in than last couple of weeks than we have in the Last couple of years.
1st class service from start to finish. Thank you to all involved
26 stycznia 2024
Great Service
Great service, good price and prompt delivery. Staff at the Nuneaton shop did a great job. Well Done!
11 stycznia 2024
Opinia niezależna
Very good communication came exactly…
Very good communication came exactly when they said they would ,very efficient and friendly ,
22 grudnia 2023
Doświadczenie Trustpilot
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Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.