THE STAFF (JANE) AT DREAMS , CARISBROOKE, ISLE OF WIGHT, WAS ABSOLUTELY BRILLIANT. WHILST WE WERE LOOKING AT A MATTRESS, I BECAME BREATHLESS, WHICH I SOMETIMES SUFFER FROM, BUT JANE WAS SO HELPFUL,... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Excellent service in store by Jade. We explained our needs and were recommended a tempur mattress that we subsequently bought. Got a good deal with new pillows, duvet and mattress protector. Had it f... Zobacz więcej
The in store experience and the delivery team experience were excellent. The products had some faults. The cloth on one bed base at one side had a scuff mark which nearly tore the cloth about... Zobacz więcej
Reakcja na opinię
We had intended to buy a mattress from one of the new online companies. However we had had a bad experience and thought we'd pop in to Dreams to see what they had. I'm so glad we did, Jade was absolut... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Napisane przez firmę
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Dane kontaktowe
Gunville Trading Estate, PO30 5LG, Isle of Wight, Zjednoczone Królestwo
- 01983654323
4,9
Doskonała
253 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Everything was perfect from choosing to…
Everything was perfect from choosing to delivering. No problems. Staff at store and delivery men were both very polite and efficient.
20 kwietnia 2025
On time polite
20 kwietnia 2025
Arrived on date expected
Arrived on date expected, two lovely guys put together, very happy! 😊
18 kwietnia 2025
The staff in the store were so helpful…
The staff in the store were so helpful in finding us the best mattress for our needs. the delivery men were very good too, and above all we are sleeping better, waking up with no aches and pains, thank you Dreams
12 kwietnia 2025
A good experience
From the time we entered the store to the delivery, everything went smoothly, with helpful and friendly staff with good product knowledge. Such a change nowadays to have something go so smoothly!!!
14 marca 2025
Excellent service from start to finish
We had intended to buy a mattress from one of the new online companies. However we had had a bad experience and thought we'd pop in to Dreams to see what they had. I'm so glad we did, Jade was absolutely brilliant, took us through the sleep scanning thing (no idea what its called!) and was brilliant at helping us without ever being pushy or too salesy. The whole process was easy, the offers were impressive, the 100 night guarantee and the excellent delivery service were faultless. And most importantly we love the mattress we chose. Thanks Dreams and thanks to Jade at their Newport store - amazing service!
6 kwietnia 2025
Very much undecided.
Very much undecided! Mathew put me through the test rig bed. And afterwards guided me to the relevant options, all the time offering useful advice. Leading to me purchasing a new mattress. Many thanks.
The delivery team who were also very helpful.
25 marca 2025
Patient, knowledgeable and helpful
Jennifer was really helpful, but not pushy, when we came in to make our selection of a new mattress. Patient and knowledgeable - and also a nice singing voice :)
The guys who came to deliver the new and remove the old couldn't have been more helpful. Polite, careful and helpful - perfect
30 marca 2025
Great customer service and flexibility…
Great customer service and flexibility on delivery date - wonderful staff who made it easy for an expensive purchase to run smoothly.
22 marca 2025
Great bed and service
The care and customer service was superb. I have a comfortable bed for the first time in many years and I love it. The guys who set the bed up for me were amazing ..can't speak highly enough.
22 marca 2025
Great service and great products.......
7 marca 2025
Dreams in Newport Isle of Wight are excellent
Dreams in Newport Isle of Wight were excellent. One visit to them and we didn’t bother trying any other shop. The salesman was knowledgeable, listened to what we wanted and didn’t try to get us to spend more than we needed.
The bed arrived on time, we paid to have it assembled to save us the bother. The chaps were great and took all the packaging away.
We’re really pleased with our new bed and have been sleeping so well.
6 marca 2025
Love the sleep computer
Love the sleep computer - and it gave good recommendations. The salesperson was very helpful and polite.
22 lutego 2025
Excellent service
Good, responsive service in the showroom. Everything ran to time and was painless. Delivery well organized, on time and customer sensitive (use of slippers for in house installation). Overall, excellent communication. Also liked the interval before seeking customer review.
21 lutego 2025
My whole experience with dreams was a…
My whole experience with dreams was a pleasure from start to finish … jade in the Newport store couldn’t have been more helpful pleasant and lovely , a credit to her employer … a perfect sales assistant… sometimes very rare these days . Mrs Parker .
21 lutego 2025
The delivery staff were helpful.
The delivery staff were helpful, polite and asked if they should put their protective overshoes on, I told them not to bother! They carried my new mattress up stairs and removed my old one, without hassle.
11 lutego 2025
Dreamly nights 💤💤💤
Was quick and guys were very professional. Lots of storage under bed. Very comfortable and looks good.Tbankyou Dreams .
14 lutego 2025
Może korzystać z AI, aby udzielać odpowiedziCzytaj więcej
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Odpowiedź od Dreams - Isle of Wight
Good morning,
Thank you for taking the time to leave us feedback.
I am sorry to hear that you are unhappy with your mattress.
I tried to call you a short while ago to discuss this matter in more detail. However, as I could not reach you, I have sent you an email and I look forward to hearing from you soon.
Many thanks,
Kishan
Doświadczenie Trustpilot
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