I had a great experience at the Fulham location of Dreams. I recently moved to the UK by myself and needed mattresses and bedframes without breaking the bank. James was an incredibly knowledgeable s... Zobacz więcej
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Zobacz, co mówią recenzenci
We were met at the door by Liibaan (Lee) who immediately sorted out where we could park and led us through the process of choosing a king sized mattress and a single guest bed. He was endlessley helpf... Zobacz więcej
We bought Hudson Mattress and Ottoman Base, items arrived on time, assembly was quick and professional, they’ve also removed an old sofa bed. Store Team (Jerome) was very helpful, polite and knowled... Zobacz więcej
The staff were friendly and knowledgeable, the delivery was fine but there was a small issue with the mattress. Once I got the plastic sheeting off the mattress, I noticed two dark lines at the bot... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Napisane przez firmę
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Dane kontaktowe
Wandsworth Bridge Road, SW6 2NY, Fulham, Zjednoczone Królestwo
- 02077 312080
4,7
Doskonała
97 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Fantastic customer service
Fantastic customer service! The best customer service I’ve received from a store in a very long time. The lady who was in the shop was great, and the delivery men were too. I wish customer service like this existed everywhere. Delighted.
17 czerwca 2022
Opinia niezależna
Very kind and helpful we much…
Very kind and helpful we much appreciate our sleep expert who served us Riccardo
3 czerwca 2022
Opinia niezależna
Good location, helpful staff
Dreams is one of the few bed shops open in Central London. We dealt with Riccardo (and Havina) were both friendly and informative (some of the other staff we didn't gel with ... although that could be as much about us).
One thing, don't be fooled by the mouthwatering discounts suggested on TV as they apply to very few products in store. But if you put that aside I'd still suggest visiting the store at least to see what they have on offer.
9 kwietnia 2022
Opinia niezależna
Dreams are the Dream! 127A023537
Dreams - Fulham - Ricardo served us and he could not have been more helpful nor knowledgeable and answered all my questions re mattress and the support they offered for bad backs so all in all a very good experience. Could not praise it more. But have not had the mattress yet as it is being made.
23 stycznia 2022
Opinia niezależna
Great advise and service
Great advise and service. Will return and recommend
11 stycznia 2022
Opinia niezależna
Very good experience
Very good experience. Sales assistant super helpful and polite. Delivery on time, assembly done by 2 professional guys. Overall great service
8 stycznia 2022
Opinia niezależna
Exquisite Service
My wife and I were well-received at the store. James, the assistant, was very attentive - he listened to our conversations and contributed; advising us of options and personalizing them to family members. I returned with my son a few days later and he remembered his name from the conversation - impressive. Order form was completed quickly. Delivery was on time and the delivery men were also very helpful. Exquisite experience
29 grudnia 2021
Opinia niezależna
Excellent service at Fulham store
Excellent service at Fulham store, wide selection of products and friendly knowledgeable staff
10 listopada 2021
Opinia niezależna
Excellent service and great team
Excellent service and great team. Very knowledgeable and helpful without being pushy at all. Exemplary sales skills.
31 października 2021
Opinia niezależna
amazing customer service in ur fulham…
amazing customer service in ur fulham branch today, lady was so helpful.
14 października 2021
Opinia niezależna
Dreams Fulham
Excellent customer service provided by James at Dreams Fulham. The store has a wide variety of products and the staff is super friendly and knowledgeable. Good quality products.
3 września 2021
Opinia niezależna
I found the service very helpful the…
I found the service very helpful the salesman James at the Fulham Branch was most professional
25 sierpnia 2021
Opinia niezależna
Może korzystać z AI, aby udzielać odpowiedziCzytaj więcej
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Welcoming and patient
Everyone in the store very welcoming and helpful. They were patient and gave me time to try products as well as the sleep match machine.
3 sierpnia 2021
Opinia niezależna
Odpowiedź od Dreams - Fulham
Hi Emma,
Thanks for sharing your feedback with us.
We are thrilled to hear that you are happy with our products and customer service.
We hope to welcome you back to the store soon!
Kind regards,
Charlie from The Customer Services Team
Great service at Fulham
We went to the Fulham store to purchase our new bed. Havina served us and was extremely knowledgable and friendly. The store had a great range of products and we enjoyed having our sleep analysed by the in store machine. Would definitely recommend the store and Havina.
2 sierpnia 2021
Opinia niezależna
Odpowiedź od Dreams - Fulham
Good evening,
Thank you for taking the time to leave us your review.
Your feedback is most appreciated and we are pleased to hear of the good service you received in our Fulham store.
Best wishes,
Charlie from The Customer Services Team
The Best Service
My experience at the store was great. The service provided by Havina at the Fulham shop was 5 stars!
She used a scanner to evaluate the best mattress for the way you sleep and I thought it was amazing.
She has a lot of knowledge of the products she sells and I can't be happier with the mattress that I bought.
The service was the reason that I decided to buy at Dreams.
29 czerwca 2021
Opinia niezależna
Stylish options - Excellent service
I visited the shop in Fulham- the bed specialist was knowledgeable and friendly. I ordered just the bed frame as for the mattress was not entirely sure on the cost value which seemed a bit overpriced. Efficient Delivery and Assembly, the guys were on time, polite and friendly.
They remove their shoes before entering my property and let the place untouched.
26 kwietnia 2021
Opinia niezależna
Good price
Good price, good quality, fast delivery en friendly team for assembly, recommended
21 kwietnia 2021
Opinia niezależna
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