Lovely Store to visit. Well laid out, easy access to a vast choice of available types of beds and mattress. Warmly met by sales assistant Laura, who was most helpful, informative and knowledgeable r... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
The gentleman that dealt with us was absolutely brilliant most helpful and understanding to our needs ,found the appropriate bed frame / mattress ,and headboard and pillows the pillows we bought he e... Zobacz więcej
I did not like the close proximity of other customers being served along side of me whilst I was giving and answering personal financial details. The stations should be much wider apart eg much more... Zobacz więcej
Reakcja na opinię
Sales & Customer service by Simon at Dreams Cardiff, Penarth Road was second to none. The delivery was exactly as advised and the guys carried the very Heavy Sofa bed to the room without any damage... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Napisane przez firmę
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Dane kontaktowe
242 Lyon Close Industrial Estate, CF11 8TU, Cardiff, Zjednoczone Królestwo
- 02920 226050
4,7
Doskonała
289 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Great experience
From first purchasing our bed in the shop to the point of delviery the process was super easy and efficient. We are very happy with our purchase and would recommend to all our friends and family
26 lutego 2026
Może korzystać z AI, aby udzielać odpowiedziCzytaj więcej
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Waiting for the bed
Waiting for the bed, bedside table not much used without the bed.
Dreams have now offered compensation, so we’re now happy with their service.
1 marca 2026
Odpowiedź od Dreams - Cardiff Penarth Road
Good Morning David
Thank you for your your recent review.
I am sorry to hear of the delay on your order
We have contacted you today to discuss this further and look forward to hearing from you.
Kind Regards,
Nick
The men that came to deliver and put my…
The men that came to deliver and put my bed together, were on time, very professional and polite, most of all they were very patient and understanding with my husband who has dementia.
They showed me how to use the bed safely, and left no rubbish or mess, I didn’t even need to hoover after them. Well done to them and many thanks.
28 lutego 2026
It started in store with Stacey
It started in store with Stacey, she was knowledgeable, informative and most importantly, not pushy! We were able to take our time, try the beds for comfort and chose the best colour. The delivery service was first class, we paid for the recycling and delivery to the room, worth every penny. Great communication throughout the process.
28 lutego 2026
Great customer service from Simon no…
Great customer service from Simon no pressure at all x also the drivers were very helpful thank you highly recommended
28 lutego 2026
Delivered promptly.lovely khaki green…
Delivered promptly.lovely khaki green headboard.
27 lutego 2026
Fully satisfied
The staff were friendly and helpful throughout our visit. We used their Sleepmatch technology to find our ideal mattresses which took 3 minutes. Had a thoroughly great experience. Highly recommend.
8 lutego 2026
Opinia niezależna
The professional service in the shop…
The professional service in the shop and the delivery team. That’s what first class is. Service
8 lutego 2026
The Staff at Cardiff Penarth Road make…
The Staff at Cardiff Penarth Road make all the difference! In particular Mike the Manager + David & Luke the delivery men. We will definitely make more purchases there because the Team make it such a lovely shopping experience, with their knowledge & kindness . . .
8 lutego 2026
Comfort
From the moment we entered the showroom we were met by a salesman who impressed us both by his knowledge of the products on view,his patience .
The delivery very efficient, the delivery team kept us updated of the change in times.
And lastly the bed is extremely comfortable.
I have 1 complaint the bed is so comfortable the I have difficulty getting out of it.
2 lutego 2026
Knowledgeable and very helpful salesman
Knowledgeable and very helpful salesman
Lovely showroom and staff thank yuu
6 lutego 2026
Friendly helpful sales prompt delivery…
Friendly helpful sales prompt delivery and sleeping well
2 lutego 2026
Customer service
Customer service
The gentleman who attended to us was absolutely lovely, very friendly, patient, and extremely knowledgeable. He took the time to explain everything in detail and provided us with so much helpful information about the bed we were interested in, which made our decision much easier. We never felt rushed and truly appreciated his professionalism and approach.
Unfortunately, I can’t remember his name, but I hope this feedback reaches him because he made our experience a very pleasant one. It’s rare to receive such attentive and genuinely helpful service.
31 stycznia 2026
Great customer care.
Great service from the delivery drivers. And fantastic customer care from Stacey in the Penarth Road store.
18 stycznia 2026
My back is a lot better and Iran very…
My back is a lot better and Iran very comfortable really pleased with my mattress
17 stycznia 2026
Very clean good service over all was…
Very clean good service over all was great to be honest.
9 stycznia 2026
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.