I visited the Dreams Store in Filton recently hoping to find a new mattress. Eva welcomed me to the store and after setting me up on the SleepMatch machine, gave me a cup of coffee (with a biscuit) w... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I was assisted by the brilliant Eva who gave great advice and worked to ensure that my budget was met. My sleep position was monitored and I was shown a selection of beds. Eva was enthusiastic, kno... Zobacz więcej
Excellent service, greeted at the door, offered refreshments Good advice given and patience shown with my elderly mother. Couldn’t ask for more
We visited Dreams at Shield Retail Centre at Filton Bristol today, we were serve by Sophie . Sophie greeted us with a smile and engagement manner and attitude which was lovely . Sophie product k... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Napisane przez firmę

- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Dane kontaktowe
The Shield Retail Centre, BS347BR, Bristol, Zjednoczone Królestwo
- 01173137471
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Keep me update to date with delivery…
Keep me update to date with delivery tme, driver worked well together, very professional and explained everything
Excellent service from beginning to end.
Bought a bed today from Dreams
Bought a bed today from Dreams , very helpful staff member and smooth buying process
Good service all round
Good service at the shop. The staff were knowledgeable and helped us with our decision on type of mattress. The delivery team were polite and considerate in delivering the bed (although a little early!). The bed was easy to assemble.
Really helpful staff
Really helpful staff. Many different beds and mattresses to choose from at a good price
Great quality and excellent customer…
Great quality and excellent customer service. Thank you very much.
After enduring a frustrating…
After enduring a frustrating three-month wait and ultimately canceling my order from another mattress supplier, Emma, I found solace in being able to converse with a real person at Dreams Bed Store. Robin, who assisted me, exuded considerable knowledge and guided me to make a precise decision on the mattress that suited my needs perfectly. Opting to cancel my original order with Emma and placing it with Dreams was an obvious choice. The delivery process was swift, and I appreciated being consistently updated on the order's progress. I am thoroughly pleased with my new mattress and wholeheartedly recommend Dreams. Robin's impeccable service left no room for complaints.
Positive experience
Nothing negative to say. Support in shop for choice good, Order was delivered by helpful and friendly team and we were kept up to date all the way through the process.
Excellent sales from your shop
Excellent sales from your shop. Professional, friendly and extremely helpful.
Great experience.
On my first visit to the showroom, I was greeted by Robin who was very professional, helpful and to be totally honest, a total pleasure to meet. I explained what I was looking for and was guided in the right direction. All offers were explained and upon this information, I returned the next day to make a purchase. Delivery was fast and efficient. A great experience.
Very straightforward and delivery was excellent
I had questions, in response I was given options available to me - great
On entering the store I was offered a drink and allowed to browser. I could then try out the sleep match. I was then informed about the different types of mattresses.
Then given time to browse for a headboard.
When it came to delivery were very flexible given that the date needed to coincide with moving in date.
Staff very professional and friendly.
Lovely customer service no pressure…
Lovely customer service no pressure sales
Very good delivery
5 stars
My bed is brilliant and Robin is awesome!
I had a fab experience with Dreams! I bought a new mattress, pillows and a duvet from Robin C in the Filton store and he was excellent! Super friendly, very knowledgeable and a generally down to earth, while also being professional. He was so patient at answering all my questions and was great at explaining things to me so I actually understood (not just smiling and nodding), which allowed me to make a more informed decision - which is really important when you’re buying something as vital as a bed! He set up the order for me without any fuss, filled out the paperwork and kept me in the loop with delivery. I had a couple of questions post-purchase and he was just as nice over the phone as he was in person, which isn’t always the case after the company have already made the sale. The bed arrived perfectly on time and I’ve been enjoying it ever since! I will definitely buy from Dreams in future and will recommend buying from them to others. Thanks so much, Robin! :)
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Mattress good; delivery men unhelpful, and after-care non-existant
The mattress itself is fine, but the delivery people were not prepared to help me carry it up the stairs. ("It was to protect me"!! yet I had to physically manhandle the mattress up by myself afterwards, putting out my back for several days.)
When I tried to use the Dreams 'review' system on-line, it wanted to download all my cookies, plus all software & hardware versions on my PC. Why? Of course I'm not going to allow this.
And when I tried to email the customerservice at Dreams, it just bounced back saying "this email is not monitored".

Odpowiedź od Dreams - Bristol Filton
Shop person very helpful and…
In store staff very helpful and knowledgeable, did not rush me, loved the dream mattress machine which helped find me a perfect fit for me. Once purchased delivery within a few days, excellent communication and delivery men very helpful. From start to finish perfect
Very good and helpfull
Comfortable bed at a good price…
Comfortable bed at a good price delivered within a week, delivery included, on the date and within the time window given. Excellent service.
Helpful sales and delivery.
Salesman gave lots of time to choose the mattress and was knowlegable on their construction. Delivery was quick and on time.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.







