Dreams - Bexhill on Sea Recenzje 

139
Wynik TrustScore: 4.5 na 5

4,7

The Landmark 66-68 Sackville Road, TN39 3JD Bexhill-on-Sea, GB


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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

From the purchase in Dreams Bexhill to delivery i was extremely impressed by the professional attitude shown by your staff. A special mention should be given to your delivery crew. Exceptional throug... Zobacz więcej

Oceniono na 4 z 5

I returned the following day after a weird experience on my first visit to find a sofa bed. Second visit their was a sale assistant who was efficient and wanted to help. On my first visit the assist... Zobacz więcej

Oceniono na 5 z 5

Brandon at the Bexhill store was wonderful - very knowledgeable about the different products and explained what would be good/inadvisable for someone with my spine condition. Cannot recommend him high... Zobacz więcej

Oceniono na 5 z 5

The lady was really attentive, and really new her job, she was very polite, patient and helpfull and wasnt pushy, i got the bed i desired.


Informacje dotyczące firmy

  1. Sklep z łóżkami
  2. Sklep z pościelami
  3. Sklep z meblami do sypialni
  4. Sklep z materacami

Napisane przez firmę

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Napisane przez firmę

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Dane kontaktowe

  • The Landmark 66-68 Sackville Road, TN39 3JD, Bexhill-on-Sea, Zjednoczone Królestwo

  • 01424904086

4,7

Doskonała

Wynik TrustScore: 4.5 na 5

139 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,7

Wszystkie recenzje

(139)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 14 593

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

I found my Dream mattress!

Linda was very welcoming, friendly and knowledgeable.
She did not rush me, answered my many questions patiently and let me lie on the beds for ages!
I found my Dream mattress and look forward to many comfortable nights' sleep after my relaxing purchasing experience.

14 października 2022
Opinia niezależna
Oceniono na 5 z 5

After looking online at different…

After looking online at different mattresses we decided to go to dreams to actually see them, sit and lay on them. The colleague approached us and asked if she could help took the time to listen to what we wanted. She was very knowledgeable and friendly.

8 października 2022
Opinia niezależna
Oceniono na 5 z 5

Bexhill branch

Bexhill branch. First class service. Popped in three times before we made our minds up. Each time the staff gave us time and information without being pushy. Delivery was also on time. What more could you want. Highly Recommended

16 sierpnia 2022
Opinia niezależna
Oceniono na 5 z 5

The right choice

I was pleased to visit the store and be able to ‘try’ different types of products. I found the store well equipped to explain and demonstrate the various products and the staff friendly and relaxed. I could make the right decision without feeling any pressure and talking to a woman who understood the needs of an older person was helpful and comfortable. I feel that I bought the right product.

7 września 2022
Opinia niezależna
Oceniono na 5 z 5

Bexhill Dreams

We visited the Bexhill Dreams branch on Sunday 4th September 2022 and was greeted by Neil and Ollie. Both were very friendly and assisted us with our purchase from start to finish.

We were looking at the Tempur range they had and Ollie provided us with information on all of their products they had in stock. We were given a pillow based on our sleeping style and tried them all from the softest to the hardest.

Once we had made the decision, they were both helpful in going through the purchase process. We were offered water and a hot drink which was nice and it made the overall experience pleasant.

Once we went through the finance options and were happy with our option we were given the products that were on offer at the time. (Free pillows and mattress protector) and left the store with a suitable delivery date and a memorable experience.

Both Neil and Ollie were very knowledgeable and approachable and made our experience pleasant and fun.

4 września 2022
Opinia niezależna
Oceniono na 5 z 5

Superb service.

After a horrible experience at a rival store, Linda in Bexhill went above & beyond to find me the perfect mattress & bed for my needs. Excellent customer service!

5 sierpnia 2022
Opinia niezależna
Oceniono na 5 z 5

5 ☆☆☆☆☆ Service

Great experience from the moment I walked into my local store to when my new bed was delivered. Very helpful friendly staff who kept me updated throughout. Would definitely recommend if you're looking for a new bed. 5☆☆☆☆☆ Service

2 lipca 2022
Opinia niezależna
Oceniono na 5 z 5

The great Dreams Team

Me colin & Sarah are very pleased & happy with the bed & also the way linda the sales lady at the Bexhill-on-Sea East Sussex store served us with great information with the computer bed at the store. Took her time to help with everything including our reasons in relationship to type of bed mattress we needed thank you very much again Sarah & colin.

19 czerwca 2022
Opinia niezależna
Oceniono na 5 z 5

Great quality

The staff from the store was very polite and helpfull and the mattress is the best I've ever had.I definitely recommend this product.

12 maja 2022
Opinia niezależna
Oceniono na 4 z 5

Decided to invest in new mattress after…

Decided to invest in new mattress after experiencing insomnia for several months. After trying out the diagnostic machine, was advised which mattress would benefit us both. The bed was instantly comfortable and I could easily have "dropped off"! Pillow was especially impressive by being soft but supportive at the same time. I purchased the pillow as well. Nicky, the assistant was friendly and informative, without any pressure to buy. In a nutshell, I needed a new bed; Dreams almost spoilt me for choice and am very happy with purchase. Looking forward to Sweet Dreams! Best, John W

4 kwietnia 2022
Opinia niezależna
Oceniono na 4 z 5

Great Service !…

We were delighted with the professional & friendly approach when we visited to test a mattress. The shop assistant was friendly, knowledgable & offered good advice. We would strongly recommend this branch to other people living in the Bexhill area.

19 marca 2022
Opinia niezależna
Oceniono na 2 z 5

Very disappointed

Having been assured that a Tempur Cloud Elite mattress would be ideal for two side sleepers like us, we have found it very hard and uncomfortable. We saw from other reviews that it took some people a while to get used to it, we have persevered. However on day 55 we are still unhappy. We will be asking for an exchange.

14 marca 2022
Opinia niezależna
Logo Dreams - Bexhill on Sea

Odpowiedź od Dreams - Bexhill on Sea

Good morning David

Thanks for leaving us your review. I am sorry to hear that you aren't getting along with your Tempur cloud Elite mattress as you're finding it very firm. We do offer a comfort guarantee especially if you're not getting on with your mattress and can see that you have already been in contact with our customer service team about this.
Kindly let us know after you have had a chance to visit the store to try out other mattresses your choice so that we can arrange the exchange for you.
Kindly let us know at sg41@dreams.co.uk if there's anything else you need help with and we can look into for you.

Many thanks

Stephen

Oceniono na 5 z 5

Professional, not Pushy!

Linda at Bexhill-on-Sea was fabulous! She gave us the space to look around and then helped with our choices, by clearly explaining the products and prices. She has a forensic knowledge of all the stock and its composition. She also has a lovely, empathic customer service manner. A truly professional saleswoman. Please make Linda employee of the month. We will now only obtain our bedding requirements from Dreams.

13 lutego 2022
Opinia niezależna

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