Received a delivery which had been terribly packed, resulting in all items being ruined. I contacted Doves Farm and provided photos as they requested. But they say their system failed and only accep... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I'm careful about when I order - usually do so now when I have bulk in mind (their large flour bags last really well if you store them correctly). Otherwise postage is expensive. During the pandemic,... Zobacz więcej
I love the fact that Doves Farm Foods supplies ancient grains, such as Einkorn and Khorasan, and heritage ones - the link to prehistoric man (as in the prehistoric man found frozen in the Alps with Ei... Zobacz więcej
Reakcja na opinię
Good variety of flours I especially like the ancient grains that make wonderful bread and both savoury and sweet dishes. The recipes provided on the website are also varied and interesting. Prices ar... Zobacz więcej
Informacje dotyczące firmy
- Młyn - mąka
- Sklep z produktami do pieczenia
- Produkcja żywności
- Przetwórstwo i sprzedaż żywności
- Producent żywności
Napisane przez firmę
We are UK based specialist flour millers and bakers, producing a range of organic flours, ancient grain flour, baking ingredients and biscuits for people who care about the quality and healthfulness of the food they eat and the world we live in. You can buy our products in a range of shops or directly from our website. We also have over 600 recipes you can follow. Doves Farm are also the owners of Freee Foods - specialising in Gluten Free products including flour, baking mixes, breakfast cereals, pasta and much more.
Dane kontaktowe
Salisbury Road, RG17 0AA, Hungerford, Zjednoczone Królestwo
- 01488 684880
- mail@dovesfarm.co.uk
- www.dovesfarm.co.uk
4,2
Dobra
155 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 75% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Delivery was fast
Delivery was fast, and not as expensive as some suppliers, love the organic bread flour,
21 listopada 2024
Odpowiedź od Doves Farm Foods
Thank you for your great feedback! It's wonderful to know you love our organic bread flour – we take pride in offering quality products at a great value. We look forward to serving you again soon!
Absolutely amazing company
Absolutely amazing company! Amanda from Supply Team Suppot was so very helpful and professional. Outstanding customer service and a great high quality products ! Thank you Doves!
15 listopada 2024
Opinia niezależna
Odpowiedź od Doves Farm Foods
Thank you so much for your fantastic review! We're thrilled to hear that Amanda provided such helpful and professional service. We're proud to offer high-quality products and outstanding customer service, and we're so glad it made a positive impact on your experience. Your kind words mean a lot to us—thank you for choosing Doves Farm! We look forward to serving you again soon!
Kind Regards,
Doves Farm Team
Lower price and give free delivery …
Lower price and give free delivery with orders over£100
22 października 2024
Odpowiedź od Doves Farm Foods
Dear Mr Ahmed,
Thank you for taking the time to share your feedback with us. We're sorry to hear that you're not completely satisfied with the pricing of our products and delivery. The higher cost of producing Organic Foods does contribute to slightly higher prices, but we understand that this may not be ideal for everyone. Please know that we truly value your input and we will take your feedback into consideration as we continue to improve our offerings.
Kind Regards,
Doves Farm Team
Missing items and customer service!
Ordered 3 bags of bread flour, yeast, vitamin c and some biscuits.
Order arrived without the yeast and vitamin c and with a random tub of baking powder. Can’t use the bread flour without yeast so I contacted them. The person who answered the phone appeared totally disinterested and said that a different department would need to deal with it.
Heard nothing back so will be returning everything and getting a full refund and going elsewhere
31 października 2024
Opinia niezależna
Odpowiedź od Doves Farm Foods
Dear Amanda,
Thank you for taking the time to share your feedback, and we sincerely apologise for the inconvenience caused with your recent order. We are truly sorry to hear that your experience with our customer service did not meet your expectations, and we understand how frustrating it must be to receive an incomplete order. This is certainly not the level of service we strive to provide.
We have reached out to you directly to assist with your refund request, and we hope to resolve this issue to your full satisfaction.
Thank you again for bringing this to our attention, and we genuinely hope to have the opportunity to serve you better in the future.
If you have any further queries or issues, please don't hesitate to contact us.
Kind Regards,
Doves Farm Team
Ancient grains
I love the fact that Doves Farm Foods supplies ancient grains, such as Einkorn and Khorasan, and heritage ones - the link to prehistoric man (as in the prehistoric man found frozen in the Alps with Einkorn grain in his stomach) is quite something! It is lovely flour and bakes beautifully, would highly recommend. Speed of delivery great, as is customer services. Thanks Doves
22 października 2024
Odpowiedź od Doves Farm Foods
Thank you so much for your thoughtful review! We're thrilled to hear that you're enjoying our ancient and heritage grains, and especially the connection to such fascinating history. It's wonderful to know that the quality of our flour is making a difference in your baking, and we're pleased to hear that our delivery and customer service have met your expectations. We truly appreciate your continued support.
Happy Baking!
Doves Farm Team
I love Doves flour
I love Doves flour, they have the best organic flours in the market. I have been using them for years but always bought them at supermarkets. This was the first time I bought directly from Doves website because I was looking for my favourite flour (khorasan) which I can't find in the supermarket anymore. The website was very easy to use and my delivery arrived only a couple of days later. Excellent service. I highly recommend Doves Farm products!
25 września 2024
Odpowiedź od Doves Farm Foods
Thank you for taking the time to share your lovely feedback of our flour and we're delighted to hear of your great experience shopping on our website and that your delivery arrived quickly. It's wonderful to hear that you enjoy our Khorasan flour and we look forward to continuing to serve you with the best organic flours.
Happy Baking!
Doves Farm Team
Great organic flour at an amazing…
Great organic flour at an amazing price.
Since starting to bake my own bread I have tried other flour and found Doves Farm flour makes the tastiest bread by far, especially the traditional organic!
The large sacks also make it cost effective, thank you very much you are the best :)
26 sierpnia 2024
Odpowiedź od Doves Farm Foods
Thank you for sharing your lovely feedback!
We're delighted to hear that you enjoy our flours, and we've helped you make some tasty loaves.
Happy baking (and eating!)
Kind Regards,
Doves Farm Team
The flour is like white flour not like…
The flour is like white flour not like organic whole meal
25 lipca 2024
Odpowiedź od Doves Farm Foods
Hi Dav,
We’re sorry to hear that the flour didn’t meet your expectations. We strive to provide high-quality products, so your input is super valuable.
Please don't hesitate to get in touch with our support team.
If you’re looking for something different, please let us know so we can help you find exactly what you need!
Best Regards,
The Doves Farm Team
Great deal and prompt delivery.
26 lipca 2024
Prompt well packed delivery and…
Prompt well packed delivery and excellent product. A repeat order to make delicious sourdough.
27 lipca 2024
Prompt delivery to a Scottish island…
Prompt delivery to a Scottish island for a very reasonable charge. And the flour is fantastic!
26 lipca 2024
Odpowiedź od Doves Farm Foods
Thank you so much for your wonderful feedback! We’re delighted to know our flour and delivery service met your expectations. Enjoy baking!
Best Regards,
The Doves Farm Team
Excellent bread flour makes a great loaf
Excellent bread flour bought in a 16kg sack, lasts us a bit but makes a lovely loaf everyone. Shame we got charged extra for highlands postage even though we don't live in the Highlands. Makes it as expensive as the local shops in Aberdeen so might not be doing this again.
26 lipca 2024
Odpowiedź od Doves Farm Foods
Thanks so much for your kind words about our bread flour! We're thrilled to hear it makes lovely loaves for you.
Sorry to hear that you aren't happy with the extra postage charge. We charge postage based on what DPD considers and subsequently charges as the Scottish Highlands. However, we'll look into this to ensure fair pricing.
Kind Regards,
Doves Farm Team
Unpleasant experience
26 lipca 2024
Odpowiedź od Doves Farm Foods
Hi Ekiuwa,
We’re sorry to hear of your negative experience. Unfortunately, on this occasion we were not able to cancel your order with us as it had already been picked and dispatched prior to you contacting us, and as I am sure you can appreciate, we cannot accept return of food items due the food hygiene reasons. In the event your order is incorrect, please inform us as soon as possible, and a member of our team will be available to help.
Thank you for taking the time to provide us with your feedback.
Kind Regards,
Doves Farm Team
Kamut Flour must be marketed by you
You tell me when a product will be delivered, and you deliver on that date. BUT . . .what worries me is that you are not marketing the KAMUT flour you sell. NOBODY seems to know about this amazing "flour of the Pharaohs". The bread from it is STUNNING. You should develop a brand that could be as popular as the brand "sourdough". It's a matter of getting people to try a sample of the bread baked with this.
25 lipca 2024
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