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Established in 1973, Douglass Motors has always been a family business dedicated to providing a high-quality service to its customers and supplying on quality vehicles and replacement or genuine parts. Starting service in a Series 1 Land-Rover, Douglass Motors has grown from a 1 man mobile workshop to a well-established family business specializing in Sales, Service, Repair and Preparation of all Land Rover and 4x4 vehicles. Having driven and serviced Land-Rovers of all varieties for many years we have built up a vast knowledge and reputation that has brought us custom from around the world.
85 Somers Road, CV22 7DG, Rugby, Stany Zjednoczone
3,6
12 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
My Range Rover L405 had an issue with the suspension, the guys at Wolston 4x4 have sorted the issue after going through extensive fault diagnosis I am very happy with the outcome so well done all.
Took my car in for an MoT and Service. The service was already very expensive for an oil and filter replacement as they said it would take 6 hours! It then failed the MoT and the garage claimed the 3 of the 4 tyres needed changing due to ‘cuts’ in the tyre and sidewall damage. I took it straight to a tyre and MoT shop no more than 5 minutes down the road who advised that only 1 of the tyres was a fail due to the sidewall damage and the others would be an advisory because the cuts in the main treat of the tyres were less than 25mm and there was no visible cords without opening the cut, which the MoT tester should not have done. I also asked them to check the other major failed item, lower ball joints on the front wishbone and they said that they would be an advisory not a fail but did suggest getting them changed within the next few months.
I have absolutely no faith in Douglass Motors after this and would suggest anyone to stay well clear.
Odpowiedź od Douglass Motors Ltd
Mr Hewson
The service your vehicle was booked in for was not just an oil and filter replacement as you have suggested, this was for all of the filters and transfer box and diff oil replacements as per vehicle manufacturer states on your vehicles 10 year service. We understand you are unhappy that the vehicle failed the MOT due to the damaged sidewalls and cuts to the tyres. As per the MOT government guidelines it states - if by folding back rubber or opening a cut with a blunt instrument, so as not to cause further damage, exposed ply or cord can be seen irrespective of the size of the cut - MOT fail. Also since you left here, your vehicle was presented for an MOT at another station and they also failed your vehicle for tyre cuts.
You tried to explain to us how to operate a handbrake on your vehicle, but during an MOT the handbrake has to be tested by manual operation as per government guidelines not just driving off and allowing the handbrake to automatically release itself.
We have absolutely full faith in our MOT testers work carried out on your vehicle and whole heartedly believe his report on your vehicle was a full and accurate one.
We wish you luck with your chosen repair centre,
Regards Douglass Motors.
Amazing customer service!
Ordered an ARB item and the storage bag was missing. Called them and spoke with Tom. A more helpful man you could not wish for. He arranged a complete replacement and sent it out via FEDEX. I cannot praise them enough - Absolutely brilliant customer service, I really am truly delighted.
Thank you
Richard Addicott
Rip off garage. Over priced and felt left cheated. Took in my car for MOT and engine light coming up. After spending £100 on diagnostics was advised to do do enhanced diagnostics as they couldn't tell me exactly what issue car have this costed me another £300 and no new faults came up. Fixed the first issue coming up on first diagnostics was advised that everything is good, car have been road tested and engine light is not coming up. However on my first run on motorway my engine light was back. Called told them about it was advised to bring in car for another diagnostics, oh how naive I was that I though I will not need to pay anything for it as they failed to find a fault after 2 diagnostics and leaving me with faulty car, they charged me another £100 for it. When I question it excuses was that this fault was not coming up on first two diagnostics.
Before I took car to this garage my engine light was cleared just by having quick error check done on car it lasted me 2 day's the same amount of time these guys done after having 2 diagnostics done. Did they even done any enhanced checks diagnostics? After spending £730 I have now new quote where they say my nox sensor needs to be changed what will cost me £700 just for parts and on top of that work included. No thank you!
Avoid Avoid Avoid
Again had another great service
Always happy to help work on old vehicles and kept me in touch on how much work was needed
Highly recommend
Recently purchased an ARB awning for my T5. Got it at the sale price and it was delivered next day, ahead of schedule. The chap I spoke to before ordering it was also very helpful.
Bought various bits from them for my landy and prices and service given are great I can't fault them. Many thanks to Jay in parts in particular for all the help he has given.
Recently ordered an ARB tyre repair kit
Lowest price✔️
Free delivery✔️
Received next day✔️
Sweets in parcel✔️
Discount code in parcel✔️
Best service ever well done
Always pleasant and polite to deal with, good solid experienced advice, excellent service, and quality workmanship. An all round positive experience with good value. Nathalie is a star.
Excellent knowledge, brilliant service from all staff. Always keen to help in all situations. Prepared to go above and beyond.
I’ve been using Douglass Motors for years now. I’ve bought vehicles of them and used them for parts and accessories. They have always been the first place I will call because I know the advice comes from true experience of Land Rovers.
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