Overall we loved adopting from Dogs Trust and would consider doing so again. When looking for a dog we visited several different centers and had mixed experiences. We felt that some centers didn't wan... Zobacz więcej
Reakcja na opinię
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Zobacz, co mówią recenzenci
We adopted Bella from West Calder the young lady Elizabeth was a star from start to finish explaining everything in detail. Alistair brought Bella to meet us at our home very knowledgeable,we now have... Zobacz więcej
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The centre was well organised, clean, & the staff welcoming, helpful & informative. The dogs were each housed in a comfortable, large kennel with a back room.the Centre has a separate viewng area f... Zobacz więcej
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From the very start of my journey through to the finish, everything was made so easy. The staff were always friendly, supportive, and happy to help. Once you’ve collected your companion, Dogs Trust co... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
We are the UK's largest dog welfare charity. Our mission is to bring about the day when all dogs can enjoy a happy life, free from the threat of unnecessary destruction. We have 21 rehoming centres in the UK, and one in Ireland.
Dane kontaktowe
Dogs Trust House, 2 Wakley Street, London, EC1V 7RQ, London, Zjednoczone Królestwo
- 03030030000
- letusknow@dogstrust.org.uk
- www.dogstrust.org.uk
4,6
Doskonała
3 tys. recenzji
Odpowiada na 100% z negatywnych recenzji
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The Dogs Trust found us the perfect match!
The Dogs Trust found us the perfect match with Badger and we couldn’t be any happier with our new addition to our family. Badger’s needs are perfectly suited to our needs and he has settled in beautifully! All of this is thanks to the staff at Dogs Trust.
20 grudnia 2025
Opinia niezależna
Odpowiedź od Dogs Trust
Good morning, Katy
Thank you for your 5 star review!
We're so pleased to hear that our team found you the perfect match in Badger. Our rehoming teams pride themselves on their knowledge and expertise to match adopters with a dog who would be best suited to their home, so it's great this shone through for you!
It's great to hear Badger has settled in so well and we thank you for giving him a loving, fur-ever home :)
We're always here if you need any sup-pawt!
Best wishes,
Alisha
Dogs Trust
We adopted Bella from West Calder the…
We adopted Bella from West Calder the young lady Elizabeth was a star from start to finish explaining everything in detail. Alistair brought Bella to meet us at our home very knowledgeable,we now have Bella at home I can't fault the service we had from the staff at dogs trust a big thankyou from us both.
20 kwietnia 2026
Opinia niezależna
Odpowiedź od Dogs Trust
Good morning, Brian
Thank you for your pawsitive review!
We're so pleased to hear that you found our team to be so supportive. Our rehoming teams pride themselves on their knowledge and expertise, so it's great this shone through for you!
We hope you and Bella have lots of happy memories together and we thank you for giving her the fur-ever home she deserves :)
We're always here if you need any sup-pawt!
Best wishes,
Alisha
Dogs Trust
Very helpful
Very helpful and kind staff throughout the adoption process. Nothing was too much trouble. They even done my boy’s measurements for the correct equipment he would need. I adopted a Greyhound and we are on day two. He is the perfect match for my house and lifestyle!
18 kwietnia 2026
Opinia niezależna
Odpowiedź od Dogs Trust
Good morning,
Thank you for your pawsitive review!
We're so pleased to hear that you found our team to be friendly and helpful. Our rehoming teams pride themselves on their knowledge and expertise, so it's great this shone through for you!
We're always here if you need any sup-pawt!
Best wishes,
Alisha
Dogs Trust
Fantastic
Dogs trust are amazing, we adopted our dog from there and they have been so supportive
18 kwietnia 2026
Opinia niezależna
Odpowiedź od Dogs Trust
Good morning, Steph
Thank you for your 5 star review!
We're so pleased to hear that you had a great adoption experience with Dogs Trust and found our team to be so supportive.
We're always here if you need any post adoption sup-pawt and would love to hear how you're getting on!
Best wishes,
Alisha
Dogs Trust
Dogs Trust Cardiff adoption
We adopted through Dogs Trust Cardiff and could not fault the experience. The staff were helpful, friendly and did everything they could to assist us through the process. The team do a great job in helping dogs in need of a new home and the dog behavioural helpline is free for the dog’s lifetime in case you need it. We was really impressed and our lovely dog is settling in nicely.
17 kwietnia 2026
Opinia niezależna
Odpowiedź od Dogs Trust
Good morning, Stephanie
Thank you for your pawsitive review!
We're so pleased to hear that you found our team to be friendly and supportive. Our rehoming teams pride themselves on their knowledge and expertise to match adopters with a dog who would be best suited to their home and we're glad we could do this for you!
We're always here if you need any sup-pawt!
Best wishes,
Alisha
Dogs Trust
Overall we loved adopting from Dogs…
Overall we loved adopting from Dogs Trust and would consider doing so again. When looking for a dog we visited several different centers and had mixed experiences. We felt that some centers didn't want to take the time to listen to what we could offer and had a specific type of lifestyle in mind. I think that more dogs may find good homes if you were a bit more open minded.
15 grudnia 2025
Opinia niezależna
Odpowiedź od Dogs Trust
Good morning, Sally
Thank you for your review and your thoughtful feedback.
We're so pleased to hear that you enjoyed your adoption and we wish you and Buddy all the best.
We're always here if you need any sup-pawt!
Best wishes
Alisha
Dogs Trust
Adopting Sunny lakeland terrier
I found the staff at Dogs Trust Shrewsbury to be very caring with the dogs. I saw Sunny online and I applied and met her a few times. Everything was explained to me and I felt supported through the adoption.
17 kwietnia 2026
Opinia niezależna
Odpowiedź od Dogs Trust
Good evening Jane,
Thank you for your pawsitive review!
We're so pleased to hear that you found our team to be supportive. Our rehoming teams pride themselves on their knowledge and expertise to match adopters with a dog who would be best suited to their home, so it's great this shone through for you!
We wish you and Sunny all the best. We're always here if you need any sup-pawt!
Best wishes,
Harley
Dogs Trust
Odpowiedź od Dogs Trust
Good evening Sarah,
Thank you for your pawsitive review!
We're so pleased to hear that you found our team to be helpful. Our rehoming teams pride themselves on their knowledge and expertise to match adopters with a dog who would be best suited to their home, so it's great this shone through for you!
We wish you and McGill all the best. We're always here if you need any sup-pawt!
Best wishes,
Harley
Dogs Trust
All staff very friendly and helpful.
All staff very friendly and helpful.
16 kwietnia 2026
Opinia niezależna
Odpowiedź od Dogs Trust
Good evening,
Thank you for your pawsitive review!
We're so pleased to hear that you found our team to be friendly and helpful. Our rehoming teams pride themselves on their knowledge and expertise to match adopters with a dog who would be best suited to their home, so it's great this shone through for you!
We wish you and Chip all the best. We're always here if you need any sup-pawt!
Best wishes,
Harley
Dogs Trust
Awful Volunteering Experience
I don’t even know where to start my experience was that awful… I was basically pushed out of a volunteering role at the Cardiff Centre last year. This was dealt with, but I was advised to wait some time to re-apply to volunteer, as improvements needed to be made. The improvements were scheduled to be in place for September 2026. The centre did a massive call for volunteers at the end of 2025, having not made any of them changes, which is concerning in itself. On enquiring whether it was time to re-apply, as new roles were already open, I was victimized by the Cardiff team for having complained in the first place. After speaking to senior management for Dogs Trust overall, I have agreed that me not volunteering there with the current staff team is best for my safeguarding. I was told by Dogs Trust senior management that I am however within my rights to take legal action. The time frame for the Cardiff team to rectify victimising me before legal action has passed and I have had no apology. I don’t see why I should have to spend any money legally to get at least the apology I well and truly deserve from the Dogs Trust Cardiff Staff team! Please don’t put yourselves through volunteering here! I’m not hiding the fact they never followed fire safety procedures either, such a shame! Although an outcome was provided, the Cardiff Team have decided not to apologise!
15 kwietnia 2026
Opinia niezależna
Odpowiedź od Dogs Trust
Good afternoon,
Thank you for taking the time to leave us your feedback on your experience volunteering at Dogs Trust Cardiff.
Based on your description of your experience we can confirm that a full investigation has taken place into the concerns you have raised and a full outcome provided to you recently.
Kind regards
Ben
Dogs Trust
UTTERLY USELESS ORGANISATION
UTTERLY USELESS ORGANISATION!
email sent to CEO today at 4:05pm
Dear Mr Sharp
You must be one of the most disorganised Dog Rescue organisations
In the UK! Those poor dogs missing out due to your utter mismanagement.
One of your hopeless staff called me on Tuesday about a Cano Corsa called SANTANA. She told me the dog was not yet up on your website so I asked her to send me some photos. They never arrived.
I went into your site as soon as my call with your colleague ended and low and behold there was SANTANA ‼️
Your colleague arranged to have a WhatsApp FaceTime call with me today at 2pm.
It’s now 4pm and I haven’t heard a word. I am no longer interested in dealing with Dogs Trust and will share my experience on Trust Pilot and all social media.
David Power
17 kwietnia 2026
Opinia niezależna
Odpowiedź od Dogs Trust
Good afternoon David,
Thank you for sharing your experience.
We are sorry to hear that you have not had a positive experience with our Canterbury rehoming team. We have received your email, and our Feedback & Complaints team will contact you today to confirm they will investigate why our rehoming team were unable to reach you via WhatsApp.
Kind regards,
Erin
Dogs Trust
Amazing team at Bridgend
The care and support given by the team throughout the adoption process was amazing.
14 kwietnia 2026
Opinia niezależna
Odpowiedź od Dogs Trust
Good afternoon Penelope,
Thank you for your pawsitive review!
We're so pleased to hear that you found our team to be friendly and supportive. Our rehoming teams pride themselves on their knowledge and expertise to match adopters with a dog who would be best suited to their home, so it's great this shone through for you!
We wish you and Bitw all the best. We're always here if you need any sup-pawt!
Best wishes,
Harley
Dogs Trust
From the very start of my journey…
From the very start of my journey through to the finish, everything was made so easy. The staff were always friendly, supportive, and happy to help. Once you’ve collected your companion, Dogs Trust continue to offer excellent support—they check in after a couple of days to see how things are going and follow up again a few weeks later. It really shows how much they care about both you and your new dog.
15 kwietnia 2026
Opinia niezależna
Odpowiedź od Dogs Trust
Good afternoon Chris,
Thank you for your pawsitive review!
We're so pleased to hear that you found our team to be friendly and supportive. Our rehoming teams pride themselves on their knowledge and expertise to match adopters with a dog who would be best suited to their home, so it's great this shone through for you!
We wish Daisy and Molly all the best. We're always here if you need any sup-pawt!
Best wishes,
Harley
Dogs Trust
Excellent all round
Excellent all round, extremely helpful staff and we found the perfect dog for us. Thank you so much.
9 grudnia 2025
Opinia niezależna
Odpowiedź od Dogs Trust
Good morning, Caroline
Thank you for your pawsitive review!
We're so pleased to hear that you found our team to be very helpful. Our rehoming teams pride themselves on their knowledge and expertise to match adopters with a dog who would be best suited to their home, so it's great this shone through for you!
If you need any advice or sup-pawt, we're always here to help :)
Best wishes
Alisha
Dogs Trust
Our new friend for life
We were originally only looking to foster dogs for a while, but the team at Bridgend did such an amazing job of listening and understanding us that they ended up placing such a perfect little guy with us that there was no way we could ever give him back.
The team at Bridgend are passionate and exreamly knowledgable about dogs. They made the whole adoption process clear and easy.
So glad to have met them and even happier to have Norman in our life.
Now we have him home, it is reassuring to know that we have the contuined help and support from Dogs Trust, who have maintained an interest in how Norman is adjusting and how we are coping.
Thank you so much!
14 kwietnia 2026
Opinia niezależna
Odpowiedź od Dogs Trust
Good morning, Gill
Thank you for your 5 star review!
We're so pleased to hear that you found our team to be helpful and knowledgeable at Dogs Trust Bridgend.
Our rehoming teams pride themselves on their knowledge and expertise to match adopters with a dog who would be best suited to their home, so it's great this shone through for you!
If you need any advice or sup-pawt, we're always here to help :)
Finally, thank you for giving Norman a loving, fur-ever home, we hope you make lots of happy memories together!
Best wishes
Alisha
Dogs Trust
Support from the very beginning.It was so helpful to receive a…
It was so helpful to receive a telephone call giving support to us this morning about the dogs Louis and Lola. The questions asked were straighforward and led to the receiver any particular support in all areas of their life at present. thank you, Dogs Trust, for this opportunity to voice any problems we were facing.
16 kwietnia 2026
Opinia niezależna
Odpowiedź od Dogs Trust
Good morning, Jean
Thank you for your pawsitive review!
We're so pleased to hear that you found our team to be supportive throughout your adoption process at Dogs Trust Salisbury.
Our rehoming teams pride themselves on the aftercare given to any adopter to make sure yourself and new pooches are happy and thriving!
If you need any advice or sup-pawt, we're always here to help :)
Finally, thank you for giving Louis & Lola a loving, fur-ever home, we wish you all the best and hope you have many happy memories together!
Kind regards
Alisha
Dogs Trust
What a great experience lovely staff…
What a great experience lovely staff after couple dogs that weren’t right for us. My forever dog came along we have had her 4 months now she is perfect for us thank you to all staff at dogs trust Canterbury for all wonderful work they do at rehoming centre
16 grudnia 2025
Opinia niezależna
Odpowiedź od Dogs Trust
Good morning, Jackie
Thank you for your pawsitive review!
Our rehoming teams pride themselves on their knowledge and expertise to match adopters with a dog who would be best suited to their home, so it's great this shone through for you at Dogs Trust Canterbury, I will be sure to share your feedback with the team!
If you need any advice or sup-pawt, we're always here to help :)
Best wishes
Alisha
Dogs Trust
Dog adoption process
All the staff at dogs trust were very helpful and friendly
during the rehoming process. Everything was explained
well and we were kept informed for ongoing visits to meet the dog
14 kwietnia 2026
Opinia niezależna
Odpowiedź od Dogs Trust
Good morning,
Thank you for your 5 star review!
Our rehoming teams pride themselves on being helpful and knowledgeable so we're glad this shone through for you!
If you need any advice or sup-pawt, we're always here to help :)
Best wishes
Alisha
Dogs Trust
Great experience
Fast response to application, great premises, friendly helpful staff, great aftercare, gorgeous dog!
14 kwietnia 2026
Opinia niezależna
Odpowiedź od Dogs Trust
Good morning, Vanessa
Thank you for your pawsitive review!
We're so pleased to hear that you found our team to be very helpful and friendly.
If you need any advice or sup-pawt, we're always here to help :)
Best wishes
Alisha
Dogs Trust
I was made to feel very welcome
I was made to feel very welcome and put at ease.
11 kwietnia 2026
Opinia niezależna
Odpowiedź od Dogs Trust
Good morning, Richard
Thank you for your pawsitive review!
We're so pleased to hear that you were made to feel welcome, our team pride themselves on being approachable and welcoming to all potential adopters.
If you need any advice or sup-pawt with Heidi, please get in touch. We thank you for giving her a loving, fur-ever home :)
Best wishes
Alisha
Dogs Trust
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