DNA Insurance Recenzje 

258
Wynik TrustScore: 4.5 na 5

4,6

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Toni was absolutely amazing, after other employees of DNA failed to get quotes to us for additional drivers which resulted in us loosing new employee’s twice! We had almost lost hope and interes... Zobacz więcej

Oceniono na 5 z 5

Been insured through DNA for 8 years now, happy with their service and ease of updating vehicles. Helpful and friendly staff, Thomas Rowe dealt with my renewal this year and made my renewal very quic... Zobacz więcej

Oceniono na 5 z 5

Toni from the customer services team helped me out with a small IT problem with issuing my insurance details she was very professional when resolving this the phone communication was also good she... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

This review is for Matthew Carpenter. We went back and forth quite a few times given the circumstances of who would accept the 5 year NCB, however Matthew was patient throughout not pushy and eventual... Zobacz więcej

Informacje dotyczące firmy

  1. Pośrednik ubezpieczeniowy
  2. Agencja ubezpieczeniowa

Napisane przez firmę

DNA Insurance Services Ltd has grown organically to its current hugely successful position in the Insurance Market through sheer hard work and determination. The last ten years have seen the company grow year on year to a point where we now have over 10...


Dane kontaktowe

4,6

Doskonała

Wynik TrustScore: 4.5 na 5

258 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 100% z negatywnych recenzji

Zazwyczaj odpowiada w ciągu 24 godzin

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,6

Wszystkie recenzje

(258)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 92

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Great customer service and knowledgable…

Great customer service and knowledgable staff. I’d highly recommend this company. After seeing a couple of bad reviews I was a little apprehensive but as with things I didn’t need to worry. Fantastic company

2 września 2021
Opinia niezależna
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Odpowiedź od DNA Insurance

Thank you for taking the time to leave feedback. We are delighted to read your comments.
Thanks for choosing DNA & as always if we can help with anything else please contact the team.
Have a great weekend.

Oceniono na 5 z 5

Great insurance company

Great insurance company , would 100 percent recommend them , great customer service team , always helpful.

2 września 2021
Opinia niezależna
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Odpowiedź od DNA Insurance

Hi Mr Owor
Thanks for taking the time to leave DNA Feedback.
We appreciate the comments & always strive to offer the best service possible.
Have a great week & please don't hesitate to contact us if we can help.

Oceniono na 5 z 5

Really friendly and professional…

Really friendly and professional service. I hate sorting out insurances but DNA made it really easy and was really helpful. Highly recommend them.

2 września 2021
Opinia niezależna
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Odpowiedź od DNA Insurance

Dear customer
Thank you for taking the time to leave feedback.
We are delighted to read your comments & will pass them on to the team.
Have a great day.

Oceniono na 5 z 5

Highly professional company

Highly professional company. Dealt with my insurance swiftly and easily. Can highly recommend

2 września 2021
Opinia niezależna
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Odpowiedź od DNA Insurance

Good morning Rebecca.
Thank you for taking the time to leave DNA a review.
Your comments are very important to us & we will pass them on to the team.
Have a great day.

Oceniono na 1 z 5

I would give them a minus if I could

I would give them a minus if I could. They never call back when they tell you they are going to. I have had nothing but problems since taking out the policy. They reduced my payments then increased them due to a mistake on there part. I have no faith in this company and would advise people to avoid them at all cost. I have asked to cancel the policy due to all the issues and have been told I would need to pay a cancellation fee to do this even though I have had nothing but a bad experience with them. I received emails and WhatsApp messages to call them with them saying that they had tried to call me but had no missed calls or answerphone messages from them.

28 sierpnia 2021
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Odpowiedź od DNA Insurance

Good Morning Kirsty
We are sorry to read you're comments. The last thing we want is to have an unhappy customer.
We as a company do not feel this is a fair representation of what has happened but we would like to work with you on this to hopefully get the issue sorted. Please get in contact when you have time.

Oceniono na 1 z 5

Hi guys ..be aware dna robbing you

Hi guys
Took insurance put with these robbing company an cost well over £200 then cost another £105 just after a month was cancled and no refund was given wont reply to emails ..and want another £164 😫 Stay well clear these should be investigated

23 sierpnia 2021
Opinia niezależna
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Odpowiedź od DNA Insurance

Hi Mr Lang, this review does not represent what happened with your insurance policy. This has been explained to you by management & we did not rob you as you have written. If you would like a manager to contact you & go through this with you again then we can arrange that.

Oceniono na 1 z 5

Avoid Them at All Cost

I recently renewed my policy with DNA Insurance and i am sorry to say that i am very disappointed with the level of service i am getting . I have started my renewal on 5th of this month and due to some unexpected circumstances i am planning to move abroad and requested cancellation but this company is demanding more money which is approx. 30/40% of my annual premium . I have already paid the deposit which covers the premium for few months and now they are asking more funds to cancel . I have failed to understand why i have to pay that much premium for using the cover for 25 days or less . I have tried to resolve this amicably but company is refused to look into it . Avoid them at all cost . I am going to take them to Ombudsmen and PRA .

25 maja 2021
Opinia niezależna
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Odpowiedź od DNA Insurance

Hi Mr Hanmad. We are sorry to read you're comments. However we as a company do not feel this is a fair representation of what has happened. We would like to work with you on this to hopefully get the issue sorted. Please give the office a call.

Oceniono na 5 z 5

Good customer service from Jake

I recently applied for a quote for a motor trade policy and was assisted by Jake. I was very impressed with Jake's pleasant, professional, knowledgeable and efficient handling of the procedure and I have subsequently taken out a policy.

16 maja 2021
Opinia niezależna
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Odpowiedź od DNA Insurance

Hi Mr Simmons.
We are delighted to read the comments you have left. DNA always try to help & assist as much as we possibly can & it's great to hear Jake did that today. We will pass your comments on to him. As always if we can help with anything else, please contact the team.

Oceniono na 5 z 5

Super service from Charli Rushforth on…

Super service from Charli Rushforth on a number of insurance quotes we put to her. The quotes came out the most competitive with an excellent level of cover. Very professional and friendly, highly recommended.

12 kwietnia 2021
Opinia niezależna
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Odpowiedź od DNA Insurance

We are delighted to read the comments you have left. DNA always try to help & assist as much as we possibly can & it's great to hear the we did that today. We will pass your comments on. As always if we can help with anything else, please contact the team.

Oceniono na 1 z 5

The worse company I have been with

The worse company I have been with . They nice customer service until like you take the policy with them as sooner you took policy they all lie and just they want your money . If anything come up they like we don’t cover that . we don’t cover these . And I highly recommend don’t don’t use them

29 marca 2021
Opinia niezależna
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Odpowiedź od DNA Insurance

Hi Mr Marden.
We are sorry to read you're comments. However we as a company do not feel this is a fair representation of what has happened. We would like to work with you on this to hopefully get the issue sorted. Please give the office a call.

Oceniono na 1 z 5

It has been the worst experience Iv…

It has been the worst experience Iv had. Iv been a customer with dna for years. But the experience Iv had and the way they handled the problem they caused was ridiculous. I believe they sell u falls information. They forced me to cancel my policy and have charged me 2/3 off my policy for 3 months cover. Be careful to wat u buy off dna.

22 lutego 2021
Opinia niezależna
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Odpowiedź od DNA Insurance

Hi Mr Ali
We are sorry to read you're comments. However we as a company do not feel this is a fair representation of what has happened. We would like to work with you on this to hopefully get the issue sorted. Please give the office a call.

Oceniono na 4 z 5

Good professional service as I found…

Good professional service as I found last year so I stuck with the same company. Good communication and easy to use portal.

13 lutego 2021
Opinia niezależna
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Odpowiedź od DNA Insurance

Morning Mr Khan
Thank you for taking the time to leave feedback. We are delighted to read your comments.
Thanks for choosing DNA & as always if we can help with anything else please contact the team.
Have a great week.

Oceniono na 1 z 5

AVOID AVOID AVOID absolute con artists…

AVOID AVOID AVOID absolute con artists this company should be closed down no structure to complain take money from your acc and have to fight to get it back then they don't pay it back and it starts all over again! They do what they want when they want,GOD help us if we were involved in an accident they would drop you like a stone, I for one would not trust them to have me or my company or my family covered for any reason, they are SCAM artists hiding behind a load of sales people, just wait till you have a problem or been overcharged good luck !!!
And getting someone to call you back after your complaint....try 3 weeks !!!!they really are the absolute bottom of the pile in any insurance searches
GO WITH DNA at your peril.

18 listopada 2020
Opinia niezależna
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Odpowiedź od DNA Insurance

Hi Mr Curran
We are sorry to read you're comments. However we as a company do not feel this is a fair representation of what has happened. We would like to work with you on this to hopefully get the issue sorted. Please give the office a call.

Oceniono na 5 z 5

Absolutely fantastic help from…

Absolutely fantastic help from Gabrielle at DNA insurance again today. She has been a star helping solve some issues, always on hand to help 👌🏻👌🏻

14 października 2020
Opinia niezależna
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Odpowiedź od DNA Insurance

Morning Carl
We are delighted that we was able to offer you great service today.
As always if the team can help with anything else please contact the office.
Have a nice day.

Oceniono na 5 z 5

Excellent!

I very rarely leave reviews, but the service from Gabrielle of DNA today was excellent. Helped me solve a problem which took a lot of time and effort on her part - very much appreciated.

1 października 2020
Opinia niezależna
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Odpowiedź od DNA Insurance

Hi Marcus
We are delighted to read the comments you have left.
DNA always try to help & assist as much as we possibly can & it's great to hear Gabrielle did that today. We will pass your comments on to her.
As always if we can help with anything else, please contact the team.

Oceniono na 5 z 5

Fantastic customer service from Gabrielle

Fantastic customer service from Gabrielle.
She sorted out anything I needed with my motor trade policy in a friendly and efficient way. I would highly recommend! 🌟

17 września 2020
Opinia niezależna
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Odpowiedź od DNA Insurance

Hi Mr Beaton
Thank you for taking the time to leave feedback. We are delighted to read your comments & will pass them on to Gabrielle.
Thanks for choosing DNA & as always if we can help with anything else please contact the team.
Have a great weekend.

Oceniono na 5 z 5

Awesome

Great service from jake very profesional and polite . Made everything very easy for me thank you

20 sierpnia 2020
Opinia niezależna
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Odpowiedź od DNA Insurance

We are delighted to read your comments regarding the experience you had dealing with DNA.
We take great pride in making sure all customers receive the best service.
Have a great day.

Oceniono na 5 z 5

Great experience from start to finish

Great experience from start to finish
Great experience from start to finish. I hate sorting insurance but the team made it so easy and hassle free would definitely recommend

16 lipca 2020
Opinia niezależna
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Odpowiedź od DNA Insurance

Hi Kerri
We are delighted that we was able to offer you great service today.
As always if the team can help with anything else please contact the office.
Have a nice day.

Oceniono na 5 z 5

DNA was fantastic

DNA was fantastic, been with them 4 years now & everytime I get the best & most professional service. Especially with COVID-19 they have been nothing but helpful! Well done & will always recommend!

16 lipca 2020
Opinia niezależna
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Odpowiedź od DNA Insurance

Hi Mr Taylor
Thank you for taking time to leave DNA a review & thank you for choosing us for the 4th year.
As always if we can help with anything please contact the team.
Have a great weekend.

Doświadczenie Trustpilot

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