DKNY Recenzje 

Placed an order on the 19th November, it took a week for the item to get despatched, then another 2 weeks of live chat and emails to find out why I hadn’t yet received the parcel, then after complaining and requesting either a new item be sent or my money back, the parcel is on its way again. I received it yesterday, which I am so pleased with as it arrived just in time for my birthday. I have seen some different products I would like but Unfortunately this has put me off buying again, it was just stressful!

UPDATE:
Received 4days after posting the review, and the quality of the item is great and sizing is perfect. To be clear, DKNY products are great, it's just the shipping timelines need to be updated on their website to be accurate, so customers outside of the US can get accurate estimates of when they can expect delivery.

ORIGINAL:
Placed an order on 30th Nov, it's now the 15 Dec and still no updates. Contacted customer service who assured me the order is on its way. When asked where it was specifically, they could not reply. Just said to give it more time. I said i've waited enough (2 weeks) already, but happy to wait another week - after which if i don't receive any updates, i'd like the order cancelled and refunded. They said they couldn't cancel as the order 'has been shipped already' and to be more 'patient because it will arrive'. I told them the info on the website is very misleading then, and they kept saying to 'give it more time'. Upon requesting the chat transcript, this was not provided. Not a great experience so far! Would not recommend.

I purchased an item from DKNY. On the website it stated delivery would take 7 - 15 days. The status of the item remained as PROCESSING. I contacted DKNY customer support on 3/4 occasions, each time being told the item was in customs and would be with me shortly.
After 38 days of waiting, I contacted customer support again to be told my item MAY be lost and they would need to investigate it which could take 3 - 5 days. As you would expect, I requested a full refund. To me two things stand out.
1. DKNY provide miss-leading delivery info on the checkout page. The customer support representative informed me that the stated 7 - 15 days is when the item arrives in the destination country and that until then the carrier delivery time is in effect. This could take up to an additional 28 days. And when you do finally get them to query about the item, it's an additional 3 - 5 days. This should be made clear during checkout. Also based on my experience, DKNY do not follow up with a courier to verify an item is delivered. It's only when/if a customer queries that anything would happen. But even if you do, like me you would most likely be told it's on it's way.
2. Customer service do not seem to work directly for DKNY and cannot answer queries about orders only state they will make a request to DKNY and that it would take 3 - 5 days. One one occasion a customer service representative even replied with details about another company, not DKNY. So they work on multiple company queries at the same time, providing scripted answers. And finally they do not take responsibility and avoid providing chat transcripts. I do not blame the customer service representatives for my issue. But when I requested details about my order expressing issues and then requested a chat transcript, i never got one.
But after my first time contacting them, when I did not address concerns I got not only a chat transcript but also a prompt to review the customer service representative.
In summary, I would not buy from DKNY online.

DKNY creates shipping labels that are falsified with incorrect weight of items in each parcel. When customers received the parcels items are missing and DKNY refuses to take full responsibility. For example I bought tracksuits pairs and other items, according to the tacking with FedEx parcel is showing it weighs less than a Kg, and as per DKNY 8 items in the parcel including 2 pairs of heavy tracksuits. How is it possible for so many items to weigh less than a kg in one parcel. They are fabricating parcels and labels inside the warehouse. Customers will accused the delivery companies, when in fact it is DKNY!!!

Placed an order on the 30th Nov for Black Friday. No contact from DKNY. It’s now the 10th Dec, and I’ve received an email from PayPal (‘Your refund is on its way’). No contact from DKNY explaining the situation, etc. Very poor experience.

This company is horrible. For it to be a high-end merchant, the quality of customer service is atrocious. The first two pairs of pants I ordered on sale for $139 each came and look nothing like the picture. I returned, and have to wait 14 days to get my money returned. Then I ordered two more pairs of pants on December 2, and I still have not received my pants. The package sat in Whittesett, NC for 3 days. I got an update this morning stating that the package is in Pennsylvania. Please help me make sense of this. These were my first time ordering from Donna Karan, and I will never order from them again. I get better service from Walmart.

THIS COMPANY STEAL YOUR MONEY .!!!
I am still waiting for a refund after a month .Customer Service is a joke , they are rude and just end your chat with out resolving your issue . If you keep contacting them you soon realise they are lying to you and just repeat the same lie each time just to get you off the line and that the management are dealing with it . . They received my return 3 days after I sent it as it was tracked but you hear nothing from them . If you ask to speak to a manger they say you can’t ring or email them . This company needs investigated!!!! Never experienced anything like it

continuano a rimbalzarmi con un ordine fatto 15gg fa e non ancora spedito, pronto a cambiare la recensione se verrà spedito l'ordine, altrimenti dovrò rivolgermi ad un avvocato

I ordered from this site two weeks ago, thinking I’d made some great early Black Friday deals, but I think I may just have gotten scammed instead! It’s been two weeks and still no sign of life… even though the money has of course been syphoned out of my bank account. I so wish I had seen all these reviews before placing my order! Please think twice before buying from here!

I placed an order for 2 women joggers set and a t-shirt, they all came separately. I received wrong color and size. They wanted me to send pictures before they would waive the shipping fee. I have never in my life been put through so much trouble spending my money. I will NEVER shop online or instore with them again. My entire order was shipped wrong and they have no remorse. Spend your money elsewhere.

I spent $565 on clothes and it has been a nightmare for 2 months. Wrong items sent and refused to take back. Clothes with holes in them…refused refund. Missing items and will not refund or resend. Customer Service is rude if they respond at all. Refuse to assist and always sending it to management with no response. I’ve spent hours on this and am getting nowhere. They still owe me $50 for a sweater they never sent! Save your time and hard earned money! This company needs shut down!

Placed an order on 11 November and no communication since as at 28 November. Sent an email on 25 Nov, no reply. Just been on live chat, cut off once them 30 mins to reconnect. Response, hey that’s out of stock. Why don’t they communicate this. Wait 10 days for refund! Er no, escalated as a complaint. appalling practice and service. Another customer bites the dust, but they really don’t care.

ordered a jumper about 2 weeks ago, shipping was supposed to take 7 days max. had not heard anything for 2 weeks so I sent them 15 emails in 2 days which seems to have helped to finally get a reply. also if you want to contact them via their "live chat", you should put some thing like "thank you for the great service" as subject,... helped me to get connected to an agent within minutes. they made me wait hours when I put "delayed shipping"... ;D
Good luck

Bought a jacket of DKNY which was so expensive and after 1 use realise it is full of lint. Complete waste of money product.

Really disappointed by the fabric used.

I placed two DKNY orders, and several items were marked as delivered even though I never received them. The FedEx photos clearly show the packages were left in the building lobby—not at my apartment door—which is an unsecured public area. My packages were stolen, yet DKNY refused to resend or refund the items and repeatedly told me to “file a dispute with my bank” instead of helping resolve the issue. Very disappointing customer service, and I will not be ordering from DKNY again.

BEWARE I EXPERIENCED TERRIBLE CUSTOMER SERVICE-DKNY-SEEMS IMPOSSIBLE TO GET A REFUND -I have requested a refund on £600+ pounds worth of coats. I have returned all three coats to Global E about-I returned the items by parcel force recorded delivery -a month a go they are saying the items should have been returned to America -they haven’t received them I don’t have the coats now and I don’t have my money-REVIEWS ARE TERRIBLE for a reason be careful

Awful experience, been waiting for my refund money for more than 3 weeks. NEVER BUY AGAIN FROM DKNY. They steal
Your money

15 giorni fa ho ordinato una giacca. Da allora vedo "ordine in preparazione". Ho scritto all'assistenza che dopo 2-3gg mi ha risposto che hanno girato il reclamo all'ufficio competente, senza però darmi dettagli sullo stato dell'ordine.

Aspetto ancora di capire che fine ha fatto l'ordine.

EDIT: ordine del 26 ottobre, oggi è il 2 dicembre, ancora non pervenuto e il tracking non funziona.
L'assistenza risponde semplicemente che "hanno inoltrato il reclamo"

Impossible to return an item
Their return form gets an error every time
Awful experience , 0 customer service
No reply to my e mails or in live chat !