DKNY Recenzje 

I made an online purchase through DKNY website.
Their page clearly states that all the fees are paid upon check out there is no hidden fees or suprises for customs - delivery etc for the international deliveries. My purchase got stucked at the custom and it has been more than a month now, I am trying to reach their team and they copy-paste the same generic template as a reply in every 4 days to say they are waiting for feedback from their management team.
They are not worthy - better shop online in secure websites or you will dive into the same hassle I am right now

I haven’t bought from this brand for so long because they just were’t my style. But then I saw IG ads with really cool styles from DKNY so I thought ok why not? I ordered a hoodie and got XS.

It was too big (smallest size available) so I wanted to make a return. Return policy on the website isn’t very friendly. Doesn’t explain much. Basically, it gives the impression that there’s no return shipping label provided. However, the package did provide it but they didn’t provide the “return form”. Reached out to customer service twice to finally have someone send me a return form. Return form was a scanned version (no digital version, lol). Filled it out and it asked for Item # and Style #. Couldn’t find where to find item # so I just ignored it.

Also, it says they deduct $6 from your return. If I bought many items, I wouldn’t care so much becasue I understand shipping could be expensive. But becasue I bough one item, it was rather wasteful.

The selection is pretty cool and the styles are pretty nice, but the website is a bit funky and not much details are given about the products. The experience was ok. I would recommend them if you see something you like, just make sure you’re aware of return shipping costs. Other than that, they shipped my item out really quickly and the hoodie came well-protected.

About 5 years ago the bracelet on my ladies DKNY watch came loose. A tiny screw had come out. I took it back to the jewellers who sent it away to DKNY for repair. I was told it would cost £110. It came back 3 weeks later 'unrepairable". My partner has just bought a pack of tiny screws and screwdrivers for a fiver and he has fixed it for me as good as new. It cost me a kiss! I love the watch because he bought it for me but I wouldn't buy any DKNY product again.

I can’t give less than 1* unfortunately.
I bought a handbag 6 months ago (receipt to prove) and the stitching has failed. They say no refund or replacement as it’s wear and tear. Lesson learnt …. they only expect their handbags to last 6 months? Pretty expensive for such a short life. Be careful.

Waiting for a month for my item. Called 4 times and every time told it’s shipping tomorrow. Refusing to refund. I’m disputing charges with credit card.

Listen to other reviews, do not buy from this company!!
they will try everything to take your money.
I returned 8 items and only received refund for 7. Customer service has no idea what they are doing. Good thing I documents my return and are in the process to dispute the charge with my credit card.

Liked a jacket in store but they didn't have the right size. Store associate placed online order. I got 2 jackets delivered about 3 weeks later. And I saw i was charged for 2 of them. Called customer service (Carlos) and he was very rude and said you need to return the jacket and only after they receive it they ll be able to start the refund process. Worst customer service.

DO not order an item with a special occasion in mind... They use the cheapest possible option for delivery and over three weeks later, I still don't have. my shirt and the special occasion has long gone. Add to that, there is no possible way to contact FedEx to figure out what's happening (it was at the same place for DAYS)... then it moved further away... and there's no one to ask about it... not real happy with this...

I USED TO LOVE DKNY! THEY ARE THE WORSE! SHIPPED MY ORDER TO ANOTHER STATE AND WANTED ME TO COMPLETE A FORM! I THINK NOT! THEY SHOULD HAVE ACCOMMODATED ME! NO MORE ORDERING DKNY! I AM DONE!!!!!!!!!!!!!!!!!!!!!!!!!!

I purchased a bag from dkny but didn’t like it so it sent it back. It’s been 2 months and I still have not received my refund back. I’m very disappointed that company like this is doing this.

Do not purchase anything from this place. After 4 phone calls and 10 business days my item has not been shipped. They took the money out of my account but not interested on sending my item. This place should not be allowed to do business. They play with your money and never send the item.

The company that took over Donna Karan's name is ruining her good name. Their customer service is not just unhelpful, but rude and arrogant. They do not care if you ever receive you item. They do not even try to help. They never sent me a shipping email, no tracking of my item on the website, and it never arrived. Donna Karan no longer owns the brands Donna Karan or DKNY on the website and it shows. I've never been treated so poorly as a customer. Thankfully I used PayPal or I'm confident I would never see my money again.

I received towels for Christmas and the lint is ridiculous! A little over a month later and I am still dealing with lint.

I’m existing customer and I bought a lot of items. I did first time return and one product damage and they approved refund. Over the month nothing.! Believe me no customer service because they don’t reply on emails or refund the huge amount I paid .
I’m very disappointed.! I never seen before like that 👎

I ordered 6 items at the end of November and sent all but one item back w/ the enclosed return label, but I never got a refund. I wrote help@ 2 weeks later - no response. I wrote help@ 2 weeks after that - no response. Finally, a month later I got a generic customer service response telling me that I can email or call if I have a problem. DUH, I have been and you have done nothing. HORRIBLE customer service. DO NOT BUY here.

Initially I had thought that their whole business was a scam as initially I did not get any confirmation / shipping emails or notifications however the money was deducted from my account and the customer service team did not get back till later. Their website & online customer service processes definitely need to be reviewed as they’re not very effective.
About a week after placing an order I got a email from the customer service team with my tracking code which did not work. Instead of dealing with them I contacted fedex directly and was able to get accurate information to track my order. My dkny account did not have my order under purchase history, no tracking details were available there either. I received the bag that I had ordered, and it’s in great condition. The bag did not come in a dkny box though, so if you are purchasing it as a gift then I suggest adding a note when u purchase it. Overall the process was a bit stressful but I got the product and I’m happy with they quality of the bag.

Deceptive Website Tactics.
Inaccurate, insufficient product description.
Was Charged a Return Shipping fee
Buyer Beware of the DKNY SLEEVELESS BUTTON-FRONT SHIRT DRESS
No Fabric Type is listed in the site's product description of this IRL visibly bad quality dress.
I received a dress with strange puckered satin fabric so I called customer service about their return shipping fee but was told first to email them photos.
I emailed customer service numerous product photos and requested to not be charged their return shipping fee but was charged a return fee anyway.

My letter to DKNY Customer Service:
The dress I ordered does not look like the pictures in the product description. Please see the pics I have forwarded with this email. The fabric is actually extremely shiny and puckered. I returned it but the return shipping fee should not be deducted from me since this was not my fault. Kindly do not deduct the shipping fee.

I had a rose coloured dkny watch bought for me just over 3 years ago, but have only worn it around 8/9 times. I have taken great care of it, taking it off when washing my hands etc, but the rose colour has now come off the sides of the watch, leaving the underlying gold colour. This obviously not match the strap & therefore looks horrible. I have emailed and messaged deny 3 times about this problem, but have not received any type of acknowledgement or reply. Not happy with the watch or dkny's lack of customer services. Will not be recommending them for sure.

Ohh my god.The worst experience ever,I will never do it again.They cancelled my order and no refund was paid at all.Never order from them they don’t even have customer service.Believe me no customer service because they don’t reply on emails or refund the huge amount I paid .

Pros:

* Brand recognition is high among audiences in transitional economies. 1 star.

Cons:

Outdated user tracking program leading to functionality issues. Minus 4 stars:

* Orders are often canceled without logical explanation or notification (80% of orders).
* Loyalty points may disappear without a clear cause.
* Customer support either lacks response or provides formal, unhelpful replies.
* Attractive prices on items may not be available for order, leading to a sense of "uncovered manipulation" that is off-putting.

Do you prefer playing a lottery when spending your money, or would you rather open up an ocean of customer-oriented brands for yourself?