I decided we needed a second mini Caframo stove fan. I'm always slightly wary of online 'sales' reductions, but Diss Ironworks seemed to be the best value. Excellent all round!, not only good value, b... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
What a lovely company to deal with. Hannah handled my transaction and was so helpful. She even emailed me on a Sunday when they are closed. Delivery was really quick too. The delivery people were... Zobacz więcej
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I had struggled for some time across the internet to find a replacement letter plate for one built into a wall. Diss Ironworks had just the one. The cheerful helpful service and the readily accessible... Zobacz więcej
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The AGA pans I bought are amazing. Great quality and a fantastic price. They were dispatched very fast and arrived very well packaged.
Informacje dotyczące firmy
- Sklep AGD
- również w kategorii:
- Dekoracje i architektura wnętrz
- Kominki
- Sklep z blatami
- Sklep z meblami zewnętrznymi
- Sklep z wyposażeniem domowym
O Diss Ironworks
Napisane przez firmę
About Diss Ironworks
Discover the essence of home and outdoor living at Diss Ironworks. With over 50 years of esteemed heritage, we have become one of the biggest, trusted retail stores in Norfolk. From the heart of your home to the tranquillity of your garden, our diverse range of products, including top-of-the-line range cookers, premium cookware, woodburning stoves, outdoor fires, BBQ’s and ironmongery, all selected to enhance every corner of your living space. Visit us in-store or online to discover how Diss Ironworks can elevate your space.
Range Cookers & AppliancesFrom the iconic craftsmanship of Aga to the contemporary elegance of Bertazzoni, our range showcases the finest names in kitchen appliances. Discover the enduring quality and timeless style embodied by each brand, whether it's the classic allure of Lachance or the innovative design of Mercury. With offerings from Everhot, Falcon, Fisher & Pakel, Heritage, and Ilve, we ensure every product in our collection surpasses expectations in performance and aesthetics. Explore our range today to find the perfect addition to your kitchen.
Outdoor living & BBQ’sIndulge in the ultimate outdoor living experience with our range of top-tier brands. From the exceptional performance of Big Green Egg to the accomplished craftsmanship of Gozney, we offer a range of options guaranteed to enhance your outdoor lifestyle. Whether you’re cooking up a delicious meal or unwinding by the fire our collection will transform your space into a haven of relaxation.
Log BurnersDiscover the timeless elegance and superior craftsmanship of Charnwood log burners at Diss Ironworks. Charnwood log burners are renowned for their exceptional quality, efficiency, and aesthetic appeal, making them the perfect choice for those seeking both style and performance. Explore our collection today and elevate your space with the distinguished charm of Charnwood.
CookwareFrom the durability of Le Creuset to the renowned artistry of Aga Cookshop, and the sleek design of Smeg, our collection offers a range of options to suit every kitchen. Whether you’re a seasoned chef or passionate home cook, our curated selection ensures that every dish is prepared with precision and style. Elevate your dining with the finest cookware brands available at Diss Ironworks.
IronmongeryExplore our selection of From the Anvil Ironmongery at Diss Ironworks. Renowned for their timeless artistry and durability, From the Anvil offers a range of crafted hardware and accessories to enhance any home. From door furniture to window fittings, each piece is designed with attention to detail. The perfect addition to elevate the aesthetic and functionality of your living spaces with the distinguished charm.
Our Services
Napisane przez firmę
- We're committed to providing support every step of the way.
- Which is why we partner with our suppliers and wider installation teams to offer services such as disconnection, connection and removal on Range Cookers; and installation on Woodburners. (Postcode and product restrictions may apply) Please get in contact with us if you require any further information about how we can suit your needs.
Our Nationwide Shipping
Standard delivery within 3-5 working days
We currently only ship to UK Mainland, Scottish Highlands & Islands, and Isle of Man. This may change in the future.
We use APC Express 24 hour for all shipments. Standard UK Mainland delivery typically takes 5–7 working days for in-stock items, with next day delivery available once dispatched. Scottish Highlands, Islands, and Isle of Man: 2–4 working days after dispatch.
Please see our website for specialist delivery terms for Range Cookers, Woodburners, Outdoor Cookers and From the Anvil Lighting and Ironmongery as they do not typically fall under the delivery times seen above.
Dane kontaktowe
7 St Nicholas Street, IP22 4LB, Diss, Zjednoczone Królestwo
- 01379643978
- info@dissironworks.co.uk
- www.dissironworks.co.uk
4,7
Doskonała
1 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 68% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
5-7 working days for delivery turned…
5-7 working days for delivery turned into 8 working days. When it was the final delivery day we were told 1 hr and 5 mins before it was delivered. We were already out when notification received. Delivery taken away and now being delivered on Friday.
Haven’t received goods yet so cannot comment further
22 maja 2026
Odpowiedź od Diss Ironworks
Good Afternoon,
My apologies that it has taken so long for me to come back to you and your review. I wanted to make sure that I had all the facts of your specific delivery so that I could hopefully provide some clarity to the situation.
Firstly, may I just apologise that you were not satisfied with your delivery lead-time, we try to offer the best service that we can, but I can see on this instance we have fallen below our standards for speed of delivery.
After placing your order with us on the 15th May (Friday), we I can see that we packed your item on Thursday 21st, in order to get it to you on the 5th working day. However I can see unfortunately there was a failed collection from our warehouse on Friday 22nd and then when it went out for delivery on the 26th (as unfortunately the Monday 25th was a bank holiday) you were not able to be home, thus pushing back the delivery to your chosen date of the 29th.
I sincerely apologise that there has been this delay to your order, and that we were not able to fulfil our delivery window due to a number of events. Myself and the warehouse team have discussed what went wrong here and we are looking at how we can avoid this delay occurring in the future.
Kind regards,
Grace
Good orginal aga products
Good orginal aga products, with shipping not quite as cheap as the discount appeared to offer. Nicely packed and shipped within a week.
5 maja 2026
Odpowiedź od Diss Ironworks
Good Morning, and thank you for your feedback. I will pass this on to the team as we are always trying to review our processes. However, I am glad to hear that you are pleased with your product. Have a lovely weekend.
Order an item didn’t get it delivered…
Order an item didn’t get it delivered until 10 days very bad delivery paid £6 one for the delivery and didn’t get on time four days later got it
5 maja 2026
Opinia niezależna
Odpowiedź od Diss Ironworks
Hello,
I hope you are well. I have hopefully helped to clear this up in my response to your last review. However if you have any questions please get in touch with us.
Please see below:
Good Afternoon. Thank you for your feedback, and I am very sorry to hear that you were disappointed with our delivery timings.
As per our delivery information which you have quoted above, you chose an option for 3-5 working days delivery, which I hope to clarify with you, we did deliver within. You placed your order on the 5th May 2026 at 9:47pm and we made sure it was delivered for you on the following Tuesday (13th). This means our leadtime for this particular order was 5 working days.
Although we were within our promised time, I do understand the frustration that it was at the end of this period, and I apologise for any disappointment.
I hope this provides some clarity to your delivery, and you might reconsider this review.
If you have any further questions or would like to get in touch with me, please do not hesitate to call 01379 643978.
Kind regards,
Grace & The Diss Ironworks Team.
Odpowiedź od Diss Ironworks
Thank you for the lovely review!
Odpowiedź od Diss Ironworks
Thank you for the 5* review. It means a lot to our family run business. Diss Ironworks
Odpowiedź od Diss Ironworks
Thank you for your lovely review, I will pass this on to our warehouse team!
Odpowiedź od Diss Ironworks
Thank you for your lovely review! Diss Ironworks :)
Where is my delivery…?
I was told in a note from the delivery co (APC) that the parcel would arrive on Wednesday 6th.
Then I received a note saying that it had been delayed.
I have since then heard not a word from APC but their website said it was at that their depot at 08.00 on Thursday 7th and would be delivered on Thursday.
It wasn't.
I phoned APC on Friday 8th. Despite four events I found either a person who told me I was talking to the wrong department or, if I tried the retirement, no one would answer the call. A complete inability to find anyone to talk to about the situation.
I can find no number to ring Diss IRonworks on their site.
Then you send me a request for a review!!
Do you think it has been delivered? What is happening please?
You can call me on 07854 054504
5 maja 2026
Odpowiedź od Diss Ironworks
Good Afternoon,
I hope you are well.
Apologies that it has taken me until now to get back to you. We have been trying to get in contact with both you and your partner via telephone and email before replying to your review, to clear up any confusion that there may be surrounding your order. I hope the following response may provide some clarity for you.
I am very sorry to hear about the delays with your order, and I understand your frustrations regarding the delay to your delivery. Unfortunately due to unforeseen circumstances APC were unable to deliver your parcel until a few days after your estimated delivery date.
You contacted us via telephone on the Saturday (9th) of the week you refer to, where this delay was first brought to our attention and we chased APC immediately for you, attempting to get an answer from your local depot. After we spoke on the phone we were notified that day that the parcel had been delivered to you at 4:00pm.
At 4:35pm on Saturday (9th), your partner got in contact with us via email and confirmed that the parcel had arrived safely and "all is well and we are pleased with the products". We had closed by this point however I picked this up when we reopened on Tuesday and we happy to close the case for you.
Trustpilot notified us of your 1-star review roughly an hour after your partner had emailed in and confirmed all was well. We have been trying to get in contact with you since, to confirm that you are satisfied with your products, and that the information you provided to us in email are correct and you do not require any further help.
I hope that this provides some further clarity to the situation, and you might consider amending or taking down this review as we believe it is not an accurate representation of the situation, as I have just outlined.
Please do not hesitate to get in touch with us if you require any further information. I would be very happy to have a discussion with you, over the telephone. Our number is: 01379 643978.
Kind regards,
Grace and the Diss Ironworks Team
Delighted with Aga towels but delivery…
Delighted with Aga towels but delivery slower than anticipated which caused a little difficulty.
Thank you
20 kwietnia 2026
Odpowiedź od Diss Ironworks
Good Afternoon, thank you for leaving us a review. I am sorry to hear that your delivery was a little slower than you anticipated. We are constantly aiming to make as many improvements to our warehouse timeframes as possible, so I will be sure to pass this on. I am glad to hear that you love your AGA towels however! Kind regards, Grace
The service from start to finish was…
The service from start to finish was excellent
I was struggling to make the order online and staff in store so helpful
Delivery as informed and goods high quality
27 kwietnia 2026
Odpowiedź od Diss Ironworks
Hello, thank you for this lovely review. I will be sure to pass this on to our in-store team! Kind regards, Grace.
had what we wanted at a great price and…
had what we wanted at a great price and quick delivery
22 kwietnia 2026
Odpowiedź od Diss Ironworks
Hello! Thank you for a lovely review. Diss Ironworks Team :)
Very good delivered quickly
Very good delivered quickly, with updates and to next door and very pleased with the quality of the Aga sauce pot
22 kwietnia 2026
Odpowiedź od Diss Ironworks
Thank you for your 5* review. I am very glad to hear you are happy with your sauce pot! Kind regards, Grace
Excellent service kept upto date with…
Excellent service kept upto date with delivery date.Fantastic cooker lovely colour.Delivery service was excellent. Fitted cooker and had everything working before they left.
21 kwietnia 2026
Odpowiedź od Diss Ironworks
Good Afternoon, Thank you for your lovely review. Kind regards, Grace.
Efficient website
Item ordered as detailed on website.
Delivered promptly, well packaged.
No issues.
21 kwietnia 2026
Odpowiedź od Diss Ironworks
Thank you for your lovely 5* review! Diss Ironworks Team.
Great delivery service
Bought a new Aga kettle. Love it.
They used APC as the carrier.
We were out the first time they tried to deliver, but I got online and it was delivered next day. Super service, not like some carriers
20 kwietnia 2026
Odpowiedź od Diss Ironworks
Hello! Thank you so much for your lovely 5* review. Kind regards, Grace.
Excellent communication from this…
Excellent communication from this company and the products are fabulous. A very pleasing transaction. Would highly recommend.
20 kwietnia 2026
Odpowiedź od Diss Ironworks
Thank you for your lovely 5* review! Kind regards, Grace
Great company really good price for my…
Great company really good price for my Aga pans and the delivery was very fast..
20 kwietnia 2026
Odpowiedź od Diss Ironworks
Thank you for your review! Diss Ironworks Team
Odpowiedź od Diss Ironworks
Hello, no worries at all! We look forward to hearing what you think once you have used your new product. Diss Ironworks Team :)
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