Charlotte really helped me when I had an issue. She organised for a prompt payment made back to me and offered a further resolution to ensure I was happy moving forward and management of my account so... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Jordan was absolutely brilliant . When l explained the situation leading to how l got charged with a debt without my knowledge , he simply explained what may have transpired behind the scene , he was... Zobacz więcej
Reakcja na opinię
I had a phone call with Charlotte today and I cannot express my gratitude towards her. Extremely polite,helpful,positive and quick to resolve the situation as soon as possible. Walked me through my... Zobacz więcej
Reakcja na opinię
Very helpful and supportive. Jordan helped me set up my payment plan with no messing about. Some companies try and bully you into making payments higher than you can afford but Jordan accepted my offe... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Welcome to The Digital DRA, your helping hand in taking charge of your finances. Our Customer Portal makes it easy for you to manage your account any time of the day, without having to make phone calls. You can get in touch with us digitally, using email, webchat, WhatsApp, or conversational text messaging. We're here to offer friendly and straightforward support without any pressure. If you have a problem or disagreement, just reach out to us using the contact details below, and our team will help you quickly. Contact Us: WhatsApp or Text: 07860088070 Email: resolution@digitaldra.uk Portal: Visit www.digitaldra.uk and log in with your reference. Webchat: Access it through the webchat button on the bottom left corner of our website. Struggling with payments? We understand. We offer flexible payment plans tailored to your income. Simply login to the portal or send a message on any of the contact channels above. Please don’t ignore your financial issues. Instead, let's work together to find a solution. We're here to help. Concerned about our legitimacy? Don't worry. The Digital DRA is authorized and regulated by the Financial Conduct Authority. You can check our license information by visiting the link below. Your trust in us means everything, and we are dedicated to maintaining the highest standards of compliance and honesty. FCA license information: https://register.fca.org.uk/s/firm?id=0014G00002fje6GQAQ
Dane kontaktowe
Elsie Whiteley Innovation Centre, Office 5, Hopwood Lane, HX1 5ER, Halifax, Zjednoczone Królestwo
- Whatsapp Message or Conversational Text Message: 07860088070
- resolution@digitaldra.uk
- www.digitaldra.uk
4,0
Dobra
421 recenzji
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Totally forgot about payment owed..nice…
Totally forgot about payment owed..nice polite way of reminding me 10/10 customer care..
24 czerwca 2025
Opinia niezależna
Odpowiedź od The Digital DRA
Hi Phillip,
The team appreciates your kind words and fully understands that these things can occasionally be overlooked. They are glad the reminder was received in the spirit intended. Should you require the payment details to be resent, please don’t hesitate to reach out. Your continued support is truly valued.
Kind regards,
The Digital DRA
Charlotte from the resolution team was…
Charlotte from the resolution team was fabulous when dealing with an issue I had disputed for almost two years. Charlotte had been the only person throughout this period to apply common sense to the situation and resolve it. Thank you so much Charlotte for finally giving me peace of mind with an issue that I found very stressful.
19 czerwca 2025
Opinia niezależna
Odpowiedź od The Digital DRA
Hi Elaine,
Thank you so much for sharing your experience! We're thrilled to hear that Charlotte was able to provide the support and resolution you needed after such a long period of uncertainty. It's always wonderful to hear when someone truly applies their expertise and common sense to get the best outcome for our customers. We'll be sure to pass along your kind words to Charlotte—she'll be so pleased to know she made a difference.
Wishing you continued peace of mind and smooth sailing moving forward!
Kind regards,
The Digital DRA
DigitalDra were engaged by E.ON Next to…
DigitalDra were engaged by E.ON Next to pursue a non-existent debt they claimed I owed. After getting nowhere with E.ON Next I contacted DigitalDra direct. I spoke to Amaad, I found him to be courteous, respectful, empathetic, knowledgeable and immensely helpful. I'm still in dispute with E.ON Next but DigitalDra have supported me.
10 czerwca 2025
Opinia niezależna
Odpowiedź od The Digital DRA
Hi there,
Thank you for your kind feedback.
We’re pleased to hear that Amaad was helpful throughout your experience. We’ll be sure to pass your comments on to him.
If you need any further assistance, please feel free to get in touch.
Kind regards,
The Digital DRA
Clowns and charlatans.
Clowns, mercenary, charlatans. A business based on fear and harrasment. Bullying tactics married with a complete lack of facts and professionaism. The directors' details are all accessible in the public domain online through Companies House.
THE DIGITAL DRA LTD
Company number 13264034.
Please contact them as they have chosen to contact you. Abhorent individuals masquerading as an entity that pretends to help those who need help the most.
The registered directors are:
Daniel James Calcott: Director
Stuart Elliot: Director
Thomas Hill: Director
Arren Khan: Director
They can be contacted at the following company address, provided by Companies House
The Elsie Whitely Innovation Centre, Hopwood Lane, Halifax, England, HX1 5ER
You may note that there is no contact phone number registered or provided by THE DIGITAL DRA LTD which you are free to interperet as you wish.
If you have been contacted by this company or their agents it is entirely likely that you do not have any outstanding debts. If in doubt, speak to family, friends and then your MP.
GIRFUY
22 czerwca 2025
Opinia niezależna
Odpowiedź od The Digital DRA
Dear A Cameron,
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and would like to look into this matter further.
Unfortunately, we are unable to locate your account based on the information provided in your review. In order for us to investigate and assist you appropriately, we kindly ask that you contact our dedicated resolutions team at resolution@digitaldra.uk with your reference number or any identifying details. We are committed to resolving concerns quickly and professionally.
We take all feedback seriously and strive to provide respectful and transparent communication at all times. If you believe you have been contacted in error, we want to correct that as swiftly as possible.
We look forward to hearing from you and assisting further.
Kind regards,
The Digital DRA
These liars keep using threatening messages about an EON…
These people keep messaging about an EON debt and threaten to mark it as unpaid on my credit score i owe these nothing and if they attempt to to do this to my credit score i will see them in court do not even have the decency to give a number to call most likely because they are aware of the fact that people will complain
17 czerwca 2025
Opinia niezależna
Odpowiedź od The Digital DRA
Hi,
Thanks for your review. We're sorry to hear about your concerns.
We’ve tried to locate your account based on the information provided in your review but have been unable to do so. To help us investigate this further, please email us at resolution@digitaldra.uk or WhatsApp us on 07860 088070, quoting your reference number (if available).
Please be assured that we do not update or report to credit files directly. Only E.ON, as the original creditor, has the authority to do so. We are required to inform customers of this as part of the account communication process.
As a digital-first company, we operate primarily via email and messaging, which is why we do not advertise a phone number. However, we are more than happy to assist you quickly via the contact methods above.
We look forward to resolving this with you.
Kind regards,
The Digital DRA
Threatening, out of touch and dangerous
You (DRA) never seemed aware or to care what was happening with my complaint. I'd referred the Ombudsman. You sent messages threatening legal action before the OB had made a decision. You never seemed to be able to confirm how much I owed. Hopeless. Wish I could give minus stars. All that agro for £70. I'm sooooo happy in the knowledge that between you and SoEnergy it must have cost you both hundreds more to collect it and all down to poor service. Looking forward to my letter of apology from SoEnergy too. Idiots.
11 czerwca 2025
Opinia niezależna
Odpowiedź od The Digital DRA
Dear Mr. Jeffs,
We're sorry to hear about your experience and understand your frustration.
Please be assured that we followed our client So Energy's instructions and the Ombudsman’s final decision. We communicated with both you and our client multiple times and even applied a discount to your balance in an effort to resolve things fairly.
Any messages sent were standard account updates—not legal threats—and we regret if they caused concern.
While we're sorry you feel let down, we’re confident we acted appropriately and professionally throughout. if you wish to discuss this further then please contact us by email at resolution@digitaldra.uk.
Kind regards,
The Digital DRA
Robson was very helpful and friendly…
Robson was very helpful and friendly and very polite and very pleasant
3 czerwca 2025
Opinia niezależna
Odpowiedź od The Digital DRA
Hi Val,
Thank you for your kind feedback.
We’re pleased to hear that Robson was helpful throughout your experience. We’ll be sure to pass your comments on to him.
If you need any further assistance, please feel free to get in touch.
Kind regards,
The Digital DRA
Very kind and helpful
3 czerwca 2025
Opinia niezależna
Odpowiedź od The Digital DRA
Hi Amy,
Thank you for your kind words. We’re glad to hear you found our team helpful.
Kind regards,
The Digital DRA
I was very unsure about the situation…
I was very unsure about the situation as I was worried it could be fraud. But my mind was put at ease and I’m hoping that the matter will be resolved soon
30 maja 2025
Opinia niezależna
Odpowiedź od The Digital DRA
Hi Lisa,
Thank you for sharing your experience.
We understand how concerning these situations can be, and we’re glad we could put your mind at ease.
If you have any questions or need further support, please don’t hesitate to get in touch at resolution@digitaldra.uk.
Kind regards,
The Digital DRA
Quick and easy to use no messing around…
Quick and easy to use no messing around straight to the point and plenty of options to pay so thank you
30 maja 2025
Opinia niezależna
Odpowiedź od The Digital DRA
Hi Ashley,
Thank you for your feedback!
We’re glad to hear you found the process straightforward and flexible. We appreciate you taking the time to share your experience.
Kind regards,
The Digital DRA
This lady made me feel like I could…
This lady made me feel like I could breathe finally and gave me help I didn't have before.
Thankyou.
29 maja 2025
Opinia niezależna
Odpowiedź od The Digital DRA
Hi Emma,
Thank you for your kind words. We're glad to hear that our team was able to provide the support you needed and help you feel more at ease.
If you ever need assistance again, don’t hesitate to reach out.
Kind regards,
The Digital DRA
I had no idea I owed money to my old…
I had no idea I owed money to my old energy company. Luckily I looked in my spam folder and found an email.
I think more should be done to ensure that people know there is an outstanding debt and a letter should be sent as well as emails.
Payment though the website was easy though, which is why I didn't give 1 star
27 maja 2025
Opinia niezależna
Odpowiedź od The Digital DRA
Hi Christopher,
Thank you for your feedback — we’re pleased to hear you found the website easy to use. If you have any questions or would like to discuss anything further, please feel free to email us at resolution@digitaldra.uk with your reference number. We’re happy to assist.
Best regards,
The Digital DRA
A friendly service to deal with.
The mail I received for a small debt on one of my properties. The mail was pleasant, and in no way threatening. Thanks for your work on my behalf.
14 maja 2025
Opinia niezależna
Odpowiedź od The Digital DRA
Hi Alan,
Thank you for your feedback.
We're glad to hear you found our communication clear and non-threatening. We aim to keep things straightforward and respectful, so it's good to know that came across.
Kind regards,
The Digital DRA
Easy to sort
Easy to sort online, plenty of different options to pay, everything explained clearly.
22 maja 2025
Opinia niezależna
Odpowiedź od The Digital DRA
Hi Loraine,
Thank you for your positive feedback!
We're pleased to hear that you found the process easy to manage.
Kind regards,
The Digital DRA
Brilliant service
Brilliant service , make u feel more comfortable about debt
18 maja 2025
Opinia niezależna
Odpowiedź od The Digital DRA
Hi Julie,
Thank you for your kind words!
We're really glad to hear that our service helped you feel more comfortable and supported, that’s always our aim.
Kind regards,
The Digital DRA
Odpowiedź od The Digital DRA
Hi Mubeen,
Thank you for your feedback!
We're glad to hear you liked our service. We appreciate you taking the time to share your experience.
Kind regards,
The Digital DRA
Great service
Dealing with a member of staff named charlotte from the resolutions team. Very helpful and empathetic. Would hope to have Charlotte again if i found myself in the same situation.
12 maja 2025
Opinia niezależna
Odpowiedź od The Digital DRA
Hello Jay,
Thank you for your kind feedback!
We're pleased to hear that Charlotte was helpful, It's great to know she made a positive difference, and we’ll be sure to share your comments with her.
Kind regards,
The Digital DRA
I have been speaking with Charlotte…
I have been speaking with Charlotte from the Resolutions team over the last two days and she has been very helpful. I had alot of concerns and personal stuff going on with my finances. Charlotte was very understanding and helpful regarding my situation and i felt like i have been listed to and understood. Credit to the team
8 maja 2025
Opinia niezależna
Odpowiedź od The Digital DRA
Hi Stephen,
Thank you for your kind words, we're really pleased to hear that Charlotte was able to help you.
Your feedback means a lot to us, and we’ll be sure to pass your comments on to Charlotte and the rest of the team.
Kind regards,
The Digital DRA
Agents of the Banking Cartel
These criminals are agents of the banking cartel. Purchasing data from so called financial agencies. They bombard you with texts to “help” you with your so called “debt”. If you are making payments to these agents, please stop now and take action against improper use of your data. They will never provide a contact (phone) number. Daniel James Calcott, Stuart Elliot, Thomas Hill and Arren Khan are directors of the company. Shane on them.
26 kwietnia 2025
Opinia niezależna
Please use respectful business English.
Not only are they pursuing me for a debt that I have been disputing for over three years, they sent me an email opening Hey (first name).
Unless they can write respectful business English I will have nothing to do with them.
Later: they actually wrote to apologise. Kudos to them! E.ON Next are rude as well as imcompetent, but I do appreciate Digital DRA for actually reading and replying to their correspondence.
25 kwietnia 2025
Opinia niezależna
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