Charlotte really helped me when I had an issue. She organised for a prompt payment made back to me and offered a further resolution to ensure I was happy moving forward and management of my account so... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Jordan was absolutely brilliant . When l explained the situation leading to how l got charged with a debt without my knowledge , he simply explained what may have transpired behind the scene , he was... Zobacz więcej
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I had a phone call with Charlotte today and I cannot express my gratitude towards her. Extremely polite,helpful,positive and quick to resolve the situation as soon as possible. Walked me through my... Zobacz więcej
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This is fraud!! Avoid at all cost, illegally somehow got my details from utility warehouse and are now saying I owe them money which is not the case, also the number on the email was not recognised.
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Welcome to The Digital DRA, your helping hand in taking charge of your finances. Our Customer Portal makes it easy for you to manage your account any time of the day, without having to make phone calls. You can get in touch with us digitally, using email, webchat, WhatsApp, or conversational text messaging. We're here to offer friendly and straightforward support without any pressure. If you have a problem or disagreement, just reach out to us using the contact details below, and our team will help you quickly. Contact Us: WhatsApp or Text: 07860088070 Email: resolution@digitaldra.uk Portal: Visit www.digitaldra.uk and log in with your reference. Webchat: Access it through the webchat button on the bottom left corner of our website. Struggling with payments? We understand. We offer flexible payment plans tailored to your income. Simply login to the portal or send a message on any of the contact channels above. Please don’t ignore your financial issues. Instead, let's work together to find a solution. We're here to help. Concerned about our legitimacy? Don't worry. The Digital DRA is authorized and regulated by the Financial Conduct Authority. You can check our license information by visiting the link below. Your trust in us means everything, and we are dedicated to maintaining the highest standards of compliance and honesty. FCA license information: https://register.fca.org.uk/s/firm?id=0014G00002fje6GQAQ
Dane kontaktowe
Elsie Whiteley Innovation Centre, Office 5, Hopwood Lane, HX1 5ER, Halifax, Zjednoczone Królestwo
- Whatsapp Message or Conversational Text Message: 07860088070
- resolution@digitaldra.uk
- www.digitaldra.uk
4,0
Dobra
420 recenzji
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
This company was great from start to…
This company was great from start to finish, the way that they help to resolve matters, the numerous ways to pay, it’s ease of access to the site and all the help and support features I personally have found the whole experience pleasant. due to the nature of the industry this will be a game changer and offer hope for people who have stumbled on hard times.
16 lutego 2026
Opinia niezależna
Odpowiedź od The Digital DRA
Hi Jake,
Thank you for your review,
If there's anything else you need, please don't hesitate to reach out.
Kind regards,
The Resolution Team
They will take payments at 6.30am, make sure you factor that in if you are managing a plan.
They are difficult to get hold of. They will also take payments at obscure times of the day.
13 lutego 2026
Opinia niezależna
Odpowiedź od The Digital DRA
Thank you for your review.
We offer a variety of payment methods and you have the flexibility to make payments on any date that suits you. If our usual payment schedule is inconvenient, please reach out to us and we will be happy to make adjustments.
Our contact information is provided in all of our communications. We respond to all emails within 2 working days, and to WhatsApp messages within 12 working hours. You can reach us on WhatsApp at 07860088070 or by email at resolution@digitaldra.uk.
Kind regards,
The Resolution Team.
They are scammers and I don’t like…
They are scammers and I don’t like anyone from my family never 👎 have this WI-FI EVEN MY FRIEND IS BANGALY KANTEH 35 Conway street Leeds I will tell them about the situation
12 lutego 2026
Opinia niezależna
Odpowiedź od The Digital DRA
Thank you for your review.
We are authorized and regulated by the Financial Conduct Authority, so your comment suggesting we are scammers is incorrect and may mislead other customers. We also advise against sharing anyone’s address publicly in a review. If you have a concern, please contact us directly at resolution@digitaldra.uk with details of your dispute, and we will work to resolve the matter promptly.
Kind regards,
The Resolution Team
Simon had been really great with…
Simon had been really great with helping me with my issue! Nice and polite and helpful
12 lutego 2026
Opinia niezależna
Odpowiedź od The Digital DRA
Hi Jemma,
Your kind words have been fed back to Simon.
If there's anything else we can help you with, please let us know.
Best regards,
The Resolution Team
First time I've used an online chat…
First time I've used an online chat that was actually helpful and potentially a real person on the other end. Simon was very helpful and resolved my issue.
11 lutego 2026
Opinia niezależna
Odpowiedź od The Digital DRA
Hi Faye,
Your kind words have been fed back to Simon.
If there's anything else we can help you with, please let us know.
Best regards,
The Resolution Team
DRA WHO?
I do owe money to cashless but DRA digital are asking more than I know is owed?.
Not really panicking because if they can't be bothered to put a contact number on their paperwork then I can't be bothered responding.
If there is no direct contact then it won't work. Pathetic way to do business!!
10 lutego 2026
Opinia niezależna
Odpowiedź od The Digital DRA
Hi David,
Thank you for your review.
As our name ‘The Digital DRA’ suggests, we primarily operate via digital channels. However, if you prefer not to communicate via email or WhatsApp, we can arrange a phone call in certain cases.
Please email us your phone number or respond to the Trustpilot request for further information, and we will be happy to contact you by phone.
All the best.
The Resolution Team
Another request for payment
Yet another email requesting payment for statue barred debt !!!
Can you tell me do i have to repay statue barred debt ?
Awful experience from digital dra yet again.....
10 lutego 2026
Opinia niezależna
Odpowiedź od The Digital DRA
Thank you for your review.
We have noticed that this is the fourth time you have provided similar feedback.
We have requested your information several times through Trustpilot so that we can locate and remove your contact details from our system to prevent any further contact. However, the information you have provided does not appear in our records.
In response to your previous review, we stated: “If you believe this debt is statute barred, please email us at resolution@digitaldra.uk, including the reference number provided. If it is confirmed that the debt is statute barred, we will take the necessary steps to resolve the matter as quickly as possible.”
As of now, we have not received any correspondence from you. To help resolve this matter promptly, please contact us directly by email so we can assist you further.
We are here to help you.
Kind regards,
The Resolution Team
Jordan was very helpful and polite and…
Jordan was very helpful and polite and tried to resolve my difficult query. He was professional, calm, reassuring and friendly in a delicate situation this is always helpful. Jordan should be promoted!
9 lutego 2026
Opinia niezależna
Odpowiedź od The Digital DRA
Hi Julie,
Your kind words have been fed back to Jordan.
If there's anything else we can help you with, please let us know.
Best regards,
The Resolution Team
I honestly can’t thank Charlotte enough…
I honestly can’t thank Charlotte enough for the support she gave me while getting my case sorted. She went above and beyond at every step, kept me updated, and made sure I understood everything along the way. The whole process felt much less stressful because of her support and dedication.
Charlotte is a real asset to the team at DRA and truly cares about helping people. I would 100% recommend Charlotte to anyone needing support , outstanding service from start to finish!
6 lutego 2026
Opinia niezależna
Odpowiedź od The Digital DRA
Hi Jade,
Your kind words have been fed back to Charlotte.
If there's anything else we can help you with, please let us know.
Best regards,
The Resolution Team
Review
Hi
All I can say is excellent customer service. Charlotte was incredibly helpful, very efficient with great communication. Dealt with my issue quickly and to a very satisfactory conclusion
She is a credit and a great asset to your company
Thanks for all the help much appreciated
4 lutego 2026
Opinia niezależna
Odpowiedź od The Digital DRA
Hi Shaun,
Your kind words have been fed back to Charlotte.
If there's anything else we can help you with, please let us know.
Best regards,
The Resolution Team
Payment plan request
Very supportive, clear and professional. Rapid response and solution approach.
5 lutego 2026
Opinia niezależna
Odpowiedź od The Digital DRA
Hi Naira,
Thank you for your review,
If there's anything else you need, please don't hesitate to reach out.
Kind regards,
The Resolution Team
Charlotte on the WhatsApp chat has been…
Charlotte on the WhatsApp chat has been very helpful. Great work!
4 lutego 2026
Opinia niezależna
Odpowiedź od The Digital DRA
Hi,
Your kind words have been fed back to Charlotte.
If there's anything else we can help you with, please let us know.
Best regards,
The Resolution Team
The Digital DRA provides a…
The Digital DRA provides a comprehensive range of payment options for managing outstanding balances, supported by expert guidance throughout the process. Their platform is exceptionally user-friendly, featuring intuitive navigation and seamless access to customer support representatives when assistance is required. Robson quickly understood my concern and provided excellent support and guidance.
3 lutego 2026
Opinia niezależna
Odpowiedź od The Digital DRA
Hi,
We appreciate your kind message and have passed your feedback to Robson.
Should you require any additional support, feel free to get in touch.
Best regards,
The Resolution Team
I spoke to a gentleman called Rob
I spoke to a gentleman called Rob, he was very helpful and put my mind at ease!
2 lutego 2026
Opinia niezależna
Odpowiedź od The Digital DRA
Hi,
We appreciate your kind message and have passed your feedback to Robson.
Should you require any additional support, feel free to get in touch.
Best regards,
The Resolution Team
Great service understanding and don’t…
Great service understanding and don’t hound you there to offer help without judgement.Thank you for your service and help.
28 stycznia 2026
Opinia niezależna
Odpowiedź od The Digital DRA
Hi,
Thank you for your review,
If there's anything else you need, please don't hesitate to reach out.
Kind regards,
The Resolution Team
These cowboys bombarding me with text…
These cowboys bombarding me with text messages saying pay sky mobile never had sky mobile sharks pay them nothing reported to authorities .
FURTHER TO YOUR RESPONSE.no i will not be giving you any information never had sky mobile owe no debts and been reported and blocked your scam texts.
28 stycznia 2026
Opinia niezależna
Odpowiedź od The Digital DRA
Hi Caz,
Thank you for your review.
If you could kindly reply to the text message and clarify your situation, we would appreciate it. Should you not be the individual we are trying to reach, we will be happy to remove your details from our records.
Kind regards,
Jordan was absolutely amazing
Jordan was absolutely amazing, Jordan was also very understanding and help put my mind at ease, Jordan is a credit to the company
23 stycznia 2026
Opinia niezależna
Odpowiedź od The Digital DRA
Hi Donna,
Your kind words have been fed back to Jordan.
If there's anything else we can help you with, please let us know.
Best regards,
The Resolution Team
Jordan sorted my problem and was very…
Jordan sorted my problem and was very respectful.
23 stycznia 2026
Opinia niezależna
Odpowiedź od The Digital DRA
Hi Lydia,
Your kind words have been fed back to Jordan.
If there's anything else we can help you with, please let us know.
Best regards,
The Resolution Team
Odpowiedź od The Digital DRA
Hi Julie,
Thank you for your review,
If there's anything else you need, please don't hesitate to reach out.
Kind regards,
The Resolution Team
Very straight forward
Very straight forward, not asking any questions,,, Fully understand my situation, a very well mannered individual.. Keep it up 👍
20 stycznia 2026
Opinia niezależna
Odpowiedź od The Digital DRA
Hi,
Thank you for your review,
If there's anything else you need, please don't hesitate to reach out.
Kind regards,
The Resolution Team
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