Dick Lovett Group Recenzje 

In February 2024, my father-in-law purchased a BMW 2 Series from D. Lovett Melksham, advertised as having full service history. We later discovered the service history didn’t exist in full at the time of sale.

Despite multiple attempts to resolve this privately, including a confirmed GDPR breach, conflicting documents, and manual alterations to BMW’s service system after the sale, the dealership have refused to uphold our complaint.

A buyback offer of just £8,300 (39% less than paid 13 months ago, with minimal use) was their only solution — and even that was presented without proper resolution of the service history issues.

Legal advice confirms this is a textbook case of misrepresentation under the Consumer Rights Act 2015, and we are now pursuing external action via the Motor Ombudsman, BMW UK, Trading Standards, and the ICO.

We delayed going public out of courtesy, hoping the dealership would act in good faith — but they have not. We will update this review if any party delivers a lawful, fair, and ethical outcome.

Well where do I start. We needed a car quickly so decided to go to Audi, Mercedes and BMW to find offers. Audi and Mercedes provided a horrific experience, both with clueless salesman who tried to sell us a PCP deal rather than our lease requirement. The Audi salesman in particular was one of the most insufferable human’s I’ve ever been in the company of.

Our last stop was BMW where we were introduced to Charlotte, one of the BMW sales executives. She gave us a quick rundown of what was available and what the cost was, no buggering around. EXACTLY what we wanted. She even had a powerpoint with each slide displaying the exact car and price with no gibberish or confusing jargon. Just wow. She immediately took us to the car to look around and didn’t try to sell us anything we didn’t need or want.

We made a deal within the hour and we’re absolutely chuffed with our i7.

Now me and my driver can laugh at all the peasants as I cruise past in obsurdly oversized car, fully reclined whilst playing Fortnite on the built in cinema in the back (kidding).

10/10 service, 10/10 car, 10/10 people, will never go anywhere else.

Thanks again to Charlotte and all the rest of the team at BMW.

As always, great service and price, from Mike Tovey, for my new F800 GS.
Could have my precise specification.
Third motorcycle I have bought from him over the years.
Even worked his day off, for my handover. Dedication or what!

Mark Chandler Landrover dealership in Melkshm. Very helpful salesman and very straightforward to deal with. Very efficient, was able to pick up my new car in two days! I live 3 hours away from this garage so everything was done via phone and email seamlessly. A pleasure to deal with!

I was disappointed to receive a call from the garage, quite forcefully, telling me to download the BMW App to unlock functionality to then download the App to find none of the advertised functionality. The representative said they would ask a Senior Engineer and callback, however, there was no callback.

This company could not organise a poke in a cathouse.
All from the very top should be dismissed and replaced by monkeys because they are capable of doing a better job.
If you want to treat your customers like idiots I guess they will behave like them.
I could write for hours on our last five plus years experience but would end up with cramp in my fingers .
Don’t touch unless you have more money than common sense

From my initial contact with Charlotte at Lovett Bristol Dealership through to the conclusion of our negotiations she was exceptionally knowledgeable, friendly and went beyond the normal Sales process.
Her video of the vehicle i was interested in and photos of the
leather colour options was extremely useful.

She was always very responsive and I felt valued at all stages of the discussion we conducted.

If you want exceptional Customer Service Charlotte is the person to contact.

First experience of dealing with BMW Motorcycle buying my first S1000 RR, sales person Steven was always very helpful and quick to respond to any of my questions. Very happy with the bike and would recommend them.

Barnaby was very professional and knowledgeable. Answered questions directly with as little spin or hard sell as you can reasonably expect. He offered advice backed up by examples. Overall a great purchase experience.

It was a pleasure to deal with Josh Marks who was extremely helpful patiently answering all our questions, at no stage did we feel any sales pressure.

I recently purchased a reuse BMW from D Lovett Melksham. A nice car just under 4 years old other than a tyre problem with the 2 rear tyres. Having had a puncture in one of them I discovered that both tyres were at a tyre tread depth of 2mm (this is quite bald with note that The AA recommends tyre change at 3mm tread); this after driving the vehicle for under 1,500 miles since taking ownership. I eventually got a satisfactory response to my issue by communicating with the dealership Head of Business (a pleasant man), with much toing and froing prior to this with less senior individuals - hence the 2 star rating rather than 1! My advice to anyone is that potential used car buyers should check the tyre tread depth across the full tyre before taking ownership of a used vehicle from this or dare I say any other dealership!!

Josh and Chris were excellent as ever and I can't fault their dedication to customer satisfaction. Simply the best Aston Martin dealership to purchase your new car from!

Very knowledgeable, easy to deal with and zero pressure from anyone. Recommend dealing with Adrian.

Great communication from Sam. Provided the best deal over several other dealerships. The bike was well prepared and handover was efficient. Thanks

Sorry but how is melksham jaguar landrover still trading.
Disgusted with your attitude.
Red light on dash board saying exhaust full. So phoned to be told don't drive it, it will need to be recovered. We will phone you back. Oh they did phone to say they can't do it until at least September so phone Swindon or Bristol. That was it.
So unhelpful.

It was time for another Landrover from another dealership! From the start of the process, Josh and the team looked after us and made the experience of buying a new car very enjoyable. No pressure and excellent service from start to finish. Thank you for restoring our faith in LR after many years of poor service at other dealerships.

Absolutely shocking customer service from Jaguar Melksham. I’ve now been there 3 times over the past year for a recall - 2 of these times they didn’t have the airbag part the car needed - something they only told me when I arrived. Complete disregard for my time.

Now, on my 3rd visit, after waiting almost a year for the part to arrive, they have the audacity to ask me £15 administration fee day for a courtesy car - a cost I should never have to pay when I’m only there because of their repeated failures. I took half a day off work, I live an hour away, and yet they still think it’s acceptable to make me pay extra for their mistakes. Frankly, they should be compensating me for all the time they’ve wasted, not squeezing more money out of me.

I spoke to Alfie, who was completely unhelpful - zero stars for his attitude. I asked to speak to a manager, only to be told they were all “too busy” in meetings to even spare 5 minutes for a customer who has bought a car from them. That tells you everything about how little they value their customers.

This whole experience has been frustrating, inconvenient, and insulting. I deeply regret dealing with this company, and I wouldn’t recommend them to anyone. Avoid at all costs.

Avoid this dealer if you love your car and value your life !.
First dealings was an MOT on M2 comp, passed Mot and returned to me. The car was allegedly ok but a week or so later while driving an audible bang was heard from the rear and the car became very unstable and dangerous. When i inspected the rear of the car 1 rear coil spring was snapped and hanging out the bottom, the other was still in place but also snapped. Due to the corrosion of the springs and photo evidence of the car's stance when left in there car park before the MOT it became obvious these were in that condition when the test took place. But still passed ! . These were replaced FOC but still had to pay to get the car there as it was unsafe to use.
Second dealings, camera fitted in x4 comp. After attempted theft and threat of a stabbing. Checked camera which hadn't recorded sections of incident, which was ridiculous when you fit them for protection. Was replaced.
When camera was fitted internal trim is removed. The B pillar trim had just be rammed back on with the push clip buckled and bent causing door rubber trim to drop inside and sill trim one clip broken and one missing all together.
Third dealings. Car in for MOT, need to drop key off a little earlier. Arrive and wait for someone in show room to open door so i can check in and leave key in the box and get on with my day. Its zero degrees outside and the employee sees me at the door twice and just ignored me, i knock the door and he comes. proceeds to inform me in a arrogant and condescending manner that they don't open until 8, its 7.40 and use the key box around the corner, which i didn't know existed.
I felt like i didn't belong there.
I wouldn't let them fix a wheel barrow.
Teach your employees some respect for the customers!.

My wife had an accident in her Aston Martin DBX 707 in May 2024 when a heavily loaded van drove in to her.

I insisted that the car was taken to D Lovett Ltd Aston Martin in Bristol rather than my insurers body shops What a mistake!

The car was returned to us on the 10th of January 2025, 235 days later, supposedly in prime condition when it was to be sold. Knowing that the repair was to take a long time due to parts availability we purchased another one to use in the meantime. I doubt that we would have got the car back even then had I not constantly rang D Lovett Ltd Aston Martin and their parts department and eventually complained to Aston Martin.

The car was not in prime condition, far from it. There were various faults, in the workmanship accident damage to the sill, bumper ill fitting, and trim incorrectly installed, as well as a self inflicted scratch on the near side which we had assumed they would have contacted us about when doing the other work. Consequently, we left the car for them to rectify their work, with our agreement to pay for the scratch.

I wrote to D Lovett and received an apology to say that this was not their usual standard of work.

We made another journey to D Lovett Ltd on the 22nd January to collect the car. The car was delivered to the front of the building with the driver getting out of the car and saying “ the keys will be at reception” and walking away.

To our total amazement no one had the courtesy of handing over the car. We were left to examine it ourselves and go to reception where I paid for the scratch and general tidying up which I believe would have been considerably cheaper had it been carried out at the same time as the repairs.

The car was taken to a reseller near Yeovil where the following was discovered

1. The steering wheel was incorrectly aligned. This matter was discovered by the body shop prior to hand over which delayed the initial collection of the car. Since they knew about it, it begs the question, why not fix it properly the first time.
2. The car handled oddly, one of the suspension bars was faulty.
3. The auto dimming headlights did not work.

The car was returned to D Lovett Ltd on the 6th February but since they were unable to rectify the faults that day they took the driver to the local train station for him to make his own way home.

A couple of days later and the car was due to be delivered back to Yeovil, we were called to advise us of it's arrival. On questioning we discover that they had forgotten to repair the auto dimming head lights. Delivery further delayed. Eventually the car was delivered back to us on the 14th. 270 days after the accident.

On the 9th February I rang and left a message for the dealer principle to give me a call whilst the car was still in their possession. To which I received the following on the 10th.

10th February 2025.

“Good Evening Nick,
I do hope you are well, I have just arrived back into the dealership and picked up a message to give you a call.
Apologies for the delayed response, I am in the business tomorrow and Wednesday so if you have some availability maybe we could schedule a call at a convenient time?

I look forward to speaking with you soon.

No call received or further contact made.

I will certainly not be renewing the Aston Martin DBX with D Lovett Ltd. They are a disgrace.

Addendum
In reply to my post. I received a similar reply, as seen on other posts, that they were sorry to hear about my experience etc and asking for my details so that they can investigate.
This resulted in no contact from D Lovett.

Raised an issue with our car in 2023 after the brakes and discs were replaced, basically ignored the issues.

Had two MOT's and numerous health checks at a higher cost as we were supposed to be getting a premium level of service.

Fault that we originally raised in 2023 has now been verified and we're supposed to be pay yet more money to DickLovett for their failures. Nothing short of a joke.