Diamond Bedding Recenzje 

334
Wynik TrustScore: 4.5 na 5

4,6

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Excellent quality products at very good prices. Our quilt was a bit flattened when it arrived so I emailed Diamond Bedding for advice on fluffing it up. They replied immediately telling us to shak... Zobacz więcej

Oceniono na 5 z 5

We bought a 10.5 tog 100% Hungarian goosedown duvet to replace our 20 yr old one. It’s lovely to sleep under - light and airy and cosy. We had compared lots of duvets and this was definitely the bes... Zobacz więcej

Oceniono na 5 z 5

Quality items from this company. I bought a Hungarian Goose Down duvet and a Goose Down Topper. The topper has really helped cushion my hip replacement as I am a side sleeper. I am no longer waking... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

We just wish we had invested in our hungarian goose down duvets long before now. The 10.5 tog is just luxury, so we soon also ordered a 7.0 tog for a room which is brighter and warmer most of the year... Zobacz więcej

Informacje dotyczące firmy

  1. Dom i ogród

Informacje przekazane przez różne źródła zewnętrzne

Diamond Bedding are leaders in bedding with our Luxury Bedding Collection. Sleep in comfort with our range of Luxury Bedding Sets & Bed Linen.


Dane kontaktowe

4,6

Doskonała

Wynik TrustScore: 4.5 na 5

334 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 50% z negatywnych recenzji

Zazwyczaj odpowiada w ciągu 48 godzin

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,6

Wszystkie recenzje

(334)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 26

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Quick and efficient service

Quick and efficient service. Products were of fantastic quality and i will be back soon! Not sure of 'Emel' review as i have experienced nothing but good things form Diamond so far. Must add that communication was spot on and i was kept well informed throughout the process. Thanks diamond you have a new regular customer!

18 września 2019
Opinia niezależna
Logo Diamond Bedding

Odpowiedź od Diamond Bedding

Hi Mr Sharma

Thank you for leaving such a great review! We also wanted to thank you for deciding to order from us to see how our service was for yourself and ignoring the review which had mistakenly been left on our page for another retailer.

It is a shame when reviews are left on the wrong page however it is something which we have seen often. We are glad that you enjoyed your new goose down duvet and we would recommend reaching out to us personally when you are ready to make another order in the future as we will always be delighted to assist you.


Regards

Rachel


Oceniono na 5 z 5

Excellent customer service

Excellent customer service. I ordered a pair of pillows and a duvet all of which were delivered promptly. Pillows are divine so soft but supportive and so comfy. The duvet wasn’t as I expected mainly due to a misunderstanding over the tog rating but they dealt with quickly and efficiently and went out of their way to ensure I am now a very happy customer.
Can highly recommend!

14 września 2019
Opinia niezależna
Logo Diamond Bedding

Odpowiedź od Diamond Bedding

Hi Ms Elledge

We are pleased to see the lovely feedback about our duvets and pillows and we are glad that you were delighted with our service too.

Our staff loved dealing with you and will be more than happy to welcome you in the future too. Please feel free to get in touch with us in the future for any of your bedding purchases or if you would like any advice about bedding products in general that we do not stock on our website as we will be more than happy to help you.

Regards

Jade




Oceniono na 5 z 5

I can not fault this company for either…

I can not fault this company for either their service, price or quality. I have purchased from Diamond bedding twice now and both times have been a pleasant trouble free process. I would not hesitate in recommending them , they are a pleasure to deal with

13 września 2019
Opinia niezależna
Logo Diamond Bedding

Odpowiedź od Diamond Bedding

Hi Ms Tulley

We wanted to thank you for taking the time out to write about our products and our customer service.


We always try our hardest to go out of our way for our customers and it is great to see reviews like these praising us on our service as new customers are also able to see this too after reading your review.


We are always here to help if you ever need anything in the future so feel free to call us and our advisors would be more than happy to assist you.



Regards

Jade

Oceniono na 5 z 5

We ordered a new pair of pillows online…

We ordered a new pair of pillows online and the whole process was simple. We wish more websites were as simple to use.

We were also kept updated throughout and received an email a few hours after the order from dpd telling us about how our delivery was arriving the next day. We also received an update the next morning telling us which driver was specifically delivering our parcel exactly too!

The pillows are heavenly and we cannot praise them enough. We will definitely be back for to purchase more for the other rooms when our grandchildren come to stay over.

13 września 2019
Opinia niezależna
Logo Diamond Bedding

Odpowiedź od Diamond Bedding

Hi Ms Ellis


Thank you for your kind words and for taking the time out to leave your feedback!


At Diamond Bedding, we all know how delightful it is to sleep under these pillows so we are glad that other people are also able to see this too after reading your review.


We are glad that you are satisfied with both our products and our service. We want you to know that we are always here to help if you ever need to get in touch with us.



Regards

Rachel

Oceniono na 1 z 5

Out of business or out of their minds?

Below is my original review which was followed by some disturbing events.
The reply from Diamond Bedding came within 1 hour,amazing or would be if it was true. Taking their statements one by one.

1) I could not find on Google any other bedding company with similar name. Check it out.

2) My phone record clearly shows that I tried several times to phone both their numbers.

3) There is copy of the email in my Sent folder. Only one because the rest of then time I unfortunately used their contact form.

4) I decided to risk it and placed an order for their Hungarian goose down pillow. It was due to arrive with free DPD delivery next day ie today.
Guess what happened? Instead of the pillow an email arrived curtly informing me that my order had been refunded.No apology,no explanation. Hence my question in the title,have they ceased trading or did they make it company policy to drive customers away?

Can all those people who left very positive reviews please tell me if they ever managed to contact this company. I had and indeed still have a query re their pillows but no matter how many times I tried,left messages,requested call-back,sent emails, nobody bothered to phone or reply my emails.

12 września 2019
Opinia niezależna
Logo Diamond Bedding

Odpowiedź od Diamond Bedding

Hi Emel

Unfortunately, this review seems to have been left on the wrong page as we do not have any unanswered queries from customers at the moment. However, we do appreciate that there are many bedding companies with similar names.

We have the longest opening hours for our phone lines compared to any other specialist down retailer in the UK and our phone lines are open 7 days a week. We also have a 24/7 live chat service which customers can use to reach us during the night after our phone lines have closed so we are always accessible.

In the unlikely event that a call is missed due to our lines being busy, our advisers will always return the call on the same day, usually within 30 minutes. However, we would never let an enquiry go unanswered or finish for the day with enquiries that have not been responded to.

We are passionate about our products and passionate about giving everyone a good night's sleep so our specialist advisers are always ready to assist customers with any questions that they may have.

Regards

Jade

Oceniono na 5 z 5

We wanted to say thanks to the staff at…

We wanted to say thanks to the staff at Diamond Bedding. From the moment we spoke to somebody on the phone we were assisted as much as possible despite our many awkward questions.

8 września 2019
Opinia niezależna
Logo Diamond Bedding

Odpowiedź od Diamond Bedding



Hi


Thank you for writing such a lovely review!


We will pass on your praises to the rest of our team and we are always here to help if you ever need anything in the future so please do not hesitate to call free to call us, our advisors will always be happy to assist you.



Regards

Rachel


Oceniono na 5 z 5

My wife wanted to replace our 15 year …

My wife wanted to replace our 15 year old down duvet but it was much more expensive now compared to when we purchased it 15 years ago at the same store!

We tried out the duvet from here as the write up sounded good and we are delighted with it. It is just as lovely as our last duvet.

31 sierpnia 2019
Opinia niezależna
Logo Diamond Bedding

Odpowiedź od Diamond Bedding


Hi Mr Radcliffe

Thank you for your kind words and for taking the time out to leave feedback!


At Diamond Bedding, we all know how delightful it is to sleep under these products so we are glad that other people are also able to see this too after reading your review.


We are glad that both of you are satisfied with our products and we want you to know that we are always here to help if you ever need to get in touch with us.

Regards

Danielle

Oceniono na 5 z 5

This was my first

This was my first time buying goose down pillows as I usually preferred to buy polyester pillows. I heard about down pillows but I didn’t think to try one till now and I have realised how I have been missing out all this time!

It’s a shame that you don’t do toppers as I would have loved to replace my topper with a cosy goose down mattress!

26 sierpnia 2019
Opinia niezależna
Logo Diamond Bedding

Odpowiedź od Diamond Bedding

Hi Mr Jamieson

We wanted to thank you for leaving your review and we hope that you enjoy many more comfortable nights with our pillows!


We will also keep you updated when we launch our mattress topper range.


Regards


Danielle

Oceniono na 5 z 5

We have had our superking Hungarian…

We have had our superking Hungarian down duvet for around a month now and both feel that it is the best duvet ever. We have gone through many duvets and we always disagree with bedding because if I like something then my husband will hate it or if my husband likes something then it’s myself who hates it!! However in this case we both love this duvet and if the other bedding on their site is just as good then we will be writing more feedback when we order them!

25 lipca 2019
Opinia niezależna
Logo Diamond Bedding

Odpowiedź od Diamond Bedding

Hi Mrs Galloway

We wanted to thank you for leaving your review and we are glad that both of you were satisfied with our products.

We are confident that you will also love our other product ranges so we look forward to reading future reviews!

Regards

Danielle

Oceniono na 5 z 5

Exceptional pillows and the service in…

Exceptional pillows and the service in general was exceptional too. I called after I had placed my order to make a change and the lady on the phone was extremely helpful.

15 lipca 2019
Opinia niezależna
Logo Diamond Bedding

Odpowiedź od Diamond Bedding

Hi Mr Field

We are glad that you are satisfied with both our products and our service too. We would like you to know that we are always here to help if you ever need to get in touch with us.

Regards

Danielle





Oceniono na 5 z 5

I have been using my Hungarian duvet…

I have been using my Hungarian duvet for a while now and I cannot praise it enough. I have recommended it to all of my friends ( some of whom purchased one for their bed) and they also cannot get over how soft and breathable it is. We have not struggled with the heat like we did last summer.

26 czerwca 2019
Opinia niezależna
Logo Diamond Bedding

Odpowiedź od Diamond Bedding

Hi Ms White


We wanted to thank you for taking the time out to write about our duvet.


We always try our hardest to go out of our way for our customers when designing our bedding so it is great to see reviews like these praising us on the high quality of our products.


We are always here to help if you ever need anything in the future so feel free to call us and our advisors would be more than happy to assist you.

Regards

Rachel

Oceniono na 5 z 5

I have always wanted to have a 100%…

I have always wanted to have a 100% goose down duvet. I searched high & low for one but was unable to achieve the full 100% finally I came across diamond bedding. They were in the sale, so brought two 9 tog & two 4.5tog for the summer. The 9 tog was fantastic in the winter & have yet to try the summer one, but I’m sure it will be just as good. Micro fibre always has gaps & hard to wrap your leg over the top to cool but, with the goose down it was like being cuddled & easy to pop you leg our if yo hot. I really like the crunchy sound when you move, it takes me back to when I was young & crawled into my mum& dads bed. Fab product.

8 kwietnia 2019
Opinia niezależna
Oceniono na 5 z 5

Where could I ever start

Where could I ever start? The website and description seemed appealing but I am not comfortable with ordering online and always hesitant so I called up to get more information and ask if I could order over the phone.

The young lady on the other end of the phone was reassuring and I couldn’t have asked for a better advisor. For the 1 hour time slot, I told her that my mobile number wouldn’t be working since my number was being ported and as I am not great with emails I told her that I would struggle to access my 1 house time slot.

This wasn’t an issue since she offered to call me personally the next day with my 1 hour time slot which she did. I have never been treated so well and my duvet ( the 100% Hungarian goose down duvet) is just as comfortable as it looks and sounds on the website.

4 kwietnia 2019
Opinia niezależna
Oceniono na 5 z 5

It was an easy decision for me to…

It was an easy decision for me to choose diamond bedding. Their website was informative which showed that they were knowledgeable and their advisor on chat was well informed too. The duvet itself did not fail to disappoint either and I will definitely be back in the future.

16 marca 2019
Opinia niezależna
Oceniono na 5 z 5

A SUPERB set of pillows

A SUPERB set of pillows

I would not be doing the pillows justice if I did not leave 5 stars for them after having such great sleep with my new down pillows.

10 marca 2019
Opinia niezależna
Oceniono na 1 z 5

Expensive returned product!

I ordered an item that I needed to return however you have to do this at your own cost! The item I returned cost me £14! Nowhere in their returns policy does it state that you will cover the cost of the returned items. Thank goodness I didn't buy a duvet as it would have been far more expensive!

10 marca 2019
Opinia niezależna

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