Booked a taxi day in advance to make sure it arrived on time, it was an hour late and they are refusing to give us a refund even though we had to book with uber last minute just to get to where we goi... Zobacz więcej
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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
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Booked in advance, then at midnight we're left in the rain when the driver cancelled the job, the office staff just say book another (and pay again!) Or mysteriously can't find your booking then hang... Zobacz więcej
Absolutely awful. Booked wheelchair accessible cab for me and my luggage, taxi arrived early and refused to wait. Booked return taxi for me and less luggage (I’d eaten the food!) and refused to take... Zobacz więcej
Booked taxi to City Hospital the evening before due to a very early start. Online booking process very easy! (& gives option to pay cash in taxi which I prefer). Taxi arrived bang on time the ne... Zobacz więcej
Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
Nottingham's Leading Taxi Service. Get our app here: http://bit.ly/DGCAPP For Support please visit: http://bit.ly/DGCHelp
Dane kontaktowe
6 Little Tennis Street, NG2 4EL, Nottingham, Zjednoczone Królestwo
- 0115 9500500
- socialfeedback@dgcars.co.uk
- www.dgcars.co.uk
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Nie odpowiedziano na negatywne recenzje
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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Worst taxi company ever
Worst taxi company ever. Every time I have booked with them nothing but problems. Minimum wait is 30 mins, I booked a taxi to work as it said driver would be 5 mins and was one hour late ! ONE HOUR ! Absolutely ridiculous idk how they are still in business. 0 starts
Unreliable company, won't use again.
I ordered the taxi 2 days in advance and paid in advance for my mother to go to the airport. I got a call at 5 in the morning (when it was due) asking where to go. I told the driver the house number and he was at completely the wrong end of the road. How hard is it to read Google maps or use a Sat Nav? It's your job to be able to follow simple directions. I won't use them again as they are unreliable.
There isn't a no star option
There isn't a no star option!
Left a disabled girl in a vulnerable position. Taxi driver too lazy to pick up .
Don't use this firm they will let you down .
How does the driver sleep at night ?
Muhammad,Blue Toyota Voxy,YN19HPA.
SHAME ON YOU.
Last Monday we ordered a taxi but it…
Last Monday we ordered a taxi but it did not arrive, the operator said they couldn’t locate the driver. If it wasn’t for a kind neighbour we would have missed our holiday coach. No explanation was given. Will NOT use DG taxis again. BB, Gedling.
Great experience using the app
Great experience using the app. Didn’t have to speak to anyone and the driver arrived on time and all was managed on the app. Will definitely be using this again!
I would strongly advise people to think…
I would strongly advise people to think twice before using this company. On several occasions, they charged me twice for the same trips, with payments taken just seconds apart. When I raised the issue, I was brushed off with excuses that ignored the fact that money was withdrawn multiple times from my account.
Their customer service was poor – instead of investigating properly, they pushed the blame onto me, ignored the screenshots I provided, and dismissed my complaint. I was even asked to pay again for a ride I had already paid for.
This kind of behaviour is unacceptable. I expected honesty and professionalism, but instead faced duplicate charges and a complete refusal to take responsibility.
Five Star Service from Arrow
Based on previous experience, I decided to use Arrow for my EMA transport requirement, and was not disappointed.
Booking and payment was straight forward, aided by an efficient and friendly operator. The car arrived on time, the driver being a very polite and personable man. All this at a very reasonable price. Overall, a first class experience, and I will certainly be using this company again
The driver turned up on time
The driver turned up on time. Very smart, punctual and friendly.
Drove very safely to our destination and, when we arrived, he assisted us by pushing our luggage trolley into departures.
Overall very professional and efficient.
Fantastic driver
Booked a cab through the app. He arrived in good time and was helpful and friendly. Got me to the coach station in good time.
Fares doubled if you’re disabled
Absolutely awful. Booked wheelchair accessible cab for me and my luggage, taxi arrived early and refused to wait.
Booked return taxi for me and less luggage (I’d eaten the food!) and refused to take me unless I paid DOUBLE FARE. Blatant disability discrimination, avoid them - Royal cars are the same company and discriminate in the same way. This company is not safe for lone women or disabled customers. Go to anywhere else.
Office Staff
The guy in the office Rob is an absolute legend, Went out of his way to help me out when I was stranded in Nottingham and made sure he did everything he could to help me get home, Can't praise him enough absolute life saver, Give the man a payrise! 💪
On time clean car polite driver good…
On time clean car polite driver good price
impossible to book online
Tried to book a taxi to the airport - no where to get a quote on the website - just says from £XXX . Then I have to set up an account to pay by card - still waiting for the verification code - guess I'll get an uber!
Great service
Use DG Taxi Service for airport trips. Reasonably priced and very reliable. Drivers are very helpful and professional.
Appalling
Appalling! After lies and incredible rudeness the driver drove off with my belongs and the company refuse to do anything about this. If you don't want to be robbed don't use this company
Stick to the time
have to say normally not ever had a problem with these guys, ordered a taxi with them to take me to the train station to catch a train early in the morning, asked for the driver to pick me up at 4:45 in the morning, didn’t even get a phone call from the driver till 4.55 and as my train was booked for 5:20 am this left me running late, so I had to go back and use my own car and pay fortune on the train station car park park there throughout the day, will never use this company again due to this
Such a bad experience left my phone in…
Such a bad experience left my phone in the taxi fully charged and the taxi driver turned it off when my partner tried to call it and the phone was off and the tacit driver was claiming he doesn’t have it
Taxi didn't show up
Booked a taxi in advance, but it didn't show up. When calling in to ask what happened, there was no option to speak to someone or chase the booking, just a cycle of "cancel" or "book another trip", then they ended the call. Haven't been refunded.
Made a stressful situation less stressful
Needed a taxi quickly due to needing to take my aunty to A&E quickly at 3am (long wait for an ambulance). The first taxi was driven by Toseef who was so friendly and helpful that he made our journey feel so much quicker. He dropped us off straight at the door and wished my aunty all the best, which was very sweet. Our driver back was Osayuwamen who was just as friendly and helpful. Both journeys were stress free and a good price. Would use again and recommend in a heartbeat. Thank you to you both, it was a horrible situation and you made it far easier.
Outside the Law?
I have been a loyal and regular customer of DG Cars for over 20 years and have always found them reliable and fair.
But it seems they have decided to charge almost double price at times of ‘high demand’!
This contravenes their licence to operate a Hackney Cab service but they seem to ignore this.
I have passed my findings on to my MP and the Department of Transportation Governing body.
Seems since their Director Peter died they think they can make up their own rules!
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