Booked a taxi day in advance to make sure it arrived on time, it was an hour late and they are refusing to give us a refund even though we had to book with uber last minute just to get to where we goi... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
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Booked in advance, then at midnight we're left in the rain when the driver cancelled the job, the office staff just say book another (and pay again!) Or mysteriously can't find your booking then hang... Zobacz więcej
Absolutely awful. Booked wheelchair accessible cab for me and my luggage, taxi arrived early and refused to wait. Booked return taxi for me and less luggage (I’d eaten the food!) and refused to take... Zobacz więcej
Booked taxi to City Hospital the evening before due to a very early start. Online booking process very easy! (& gives option to pay cash in taxi which I prefer). Taxi arrived bang on time the ne... Zobacz więcej
Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
Nottingham's Leading Taxi Service. Get our app here: http://bit.ly/DGCAPP For Support please visit: http://bit.ly/DGCHelp
Dane kontaktowe
6 Little Tennis Street, NG2 4EL, Nottingham, Zjednoczone Królestwo
- 0115 9500500
- socialfeedback@dgcars.co.uk
- www.dgcars.co.uk
2,1
Słaba
455 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Quick efficient and friendly service…
Quick efficient and friendly service from booking my taxi to being taken to my destination. Car was immaculate. My driver was friendly and courteous.
22 czerwca 2022
Opinia niezależna
Odpowiedź od DG Cars
Thank you for your feedback. We hope to see you again soon.
Would definitely recommend.
Booked by phone, received a text message confirmation and pre paid. So simple. The car turned up exactly on time and our driver was absolutely lovely. Such a nice guy and such an interesting life. My husband could have talked to him all night! Smooth drive home. Perfect. Thank you
18 czerwca 2022
Opinia niezależna
Odpowiedź od DG Cars
Thank you for your feedback. We hope to see you again soon.
DG Cars are always on time
DG Cars are always on time. The drivers are helpful and knowledgeable when it comes to dropping you off at hospital entrances or small back streets in the city centre. Thoroughly recommend them.
9 czerwca 2022
Opinia niezależna
Odpowiedź od DG Cars
Thank you for your feedback. We hope to see you again soon.
Definitely recommend
Easy to book on the app or calling very efficient clean cars excellent service.
4 czerwca 2022
Opinia niezależna
Odpowiedź od DG Cars
Thank you for your feedback. We hope to see you again soon.
Mega interesting driver
Mega interesting driver, actually good to talk to someone with positive vibes and a laugh.
4 czerwca 2022
Opinia niezależna
Odpowiedź od DG Cars
Thank you for your feedback. We hope to see you again soon.
Excellent
Excellent, quick, friendly service, will definitely use again when I come to Nottingham.
1 czerwca 2022
Opinia niezależna
Odpowiedź od DG Cars
Thank you for your feedback. We hope to see you again soon.
Fantastic service
Booked a trip through an app to airport. The driver was on time,very friendly. Everything was smooth. Highly recommended.
31 maja 2022
Opinia niezależna
Odpowiedź od DG Cars
Thank you for your feedback. We hope to see you again soon.
DG is a fantastic service
DG is a fantastic service, I have used them for airport runs and both short notice calls on a night out. They are so reliable and offer such a great service I would recommend them time and time again.
29 maja 2022
Opinia niezależna
Odpowiedź od DG Cars
Thank you for your feedback. We hope to see you again soon.
Great service all round!
On our trip to Nottingham the hotel booked our taxi and we had great service, we used them again for the return trip. On time, easy booking service, pleasant drivers and a good price. We would recommend!
29 maja 2022
Opinia niezależna
Odpowiedź od DG Cars
Thank you for your feedback. We hope to see you again soon.
DG taxis 10/10
Fantastic company
Driver friendly
With in using their app car arrived in 2 mins
28 maja 2022
Opinia niezależna
Odpowiedź od DG Cars
Thank you for your feedback. We hope to see you again soon.
D&G Taxis Nottingham.
Taxi arrived in very good time, Driver very courteous, and very competitively priced.
27 maja 2022
Opinia niezależna
Odpowiedź od DG Cars
Thank you for your feedback. We hope to see you again soon.
Unreliable and rude- avoid
Booked a cab to meet me at train station in early hours of the morning that did not show but still took my money
Operator then blatantly lied about taxi having waited, no apology or trying to put things right and been told refund will take 5 days
No concern for a single female traveller stranded at night !
19 maja 2022
Opinia niezależna
Odpowiedź od DG Cars
Good Afternoon Wanda,
Hope you are well.
Thank you for contacting us with your feedback. I am very sorry to hear that you were not happy with the service you received on this occasion. Having looked into your booking I can see that my colleague has advised correctly in his message below. Our driver waited until 00:34 before pulling off following a call from our dispatcher that was not answered.
I am confident that both the driver and the dispatcher have acted in line with all of the company guidelines on this occasion.
I appreciate that late at night customers want to feel safe which is why efforts were made to contact you before the driver pulled off. Ordinarily we request that drivers wait a minimum of 5 minutes after the booking time before marking a booking as a no fare. On this occasion the driver waiting just shy of double this.
Once again, thank you for your feedback and I am sorry that you feel you have not received a service to be happy with this on occasion. If you still feel you would like to take this any further, we will be more than happy to cooperate with licensing regarding this matter.
Kind Regards
Cait
Not Reliable
They used to be reliable. But last two times, after booking using their app in the morning, no one turned up at the appointed time in the evening. The second time, I called the call center and was advised that a car would be with me in 5-7 minutes. That car did not turn up either. A car did turn up (at the wrong address) an hour after my booked time, which was of no use to me.
18 maja 2022
Opinia niezależna
Recommended taxi company
Driver was 15 minutes late but made it up to me with getting me where I need to be fast. I would recommend them to anyone as I’ve only had one issue in the year I’ve used the company, if you need to be somewhere though I recommend booking the taxi for 10 minutes earlier☺️
16 maja 2022
Opinia niezależna
Odpowiedź od DG Cars
Thank you for your feedback Emma
Late and poor service
Don’t book if you have to be somewhere to be on time.
Car was 20 mins late even though I pre booked via the app. No one phoned to tell me. So I couldn’t arrange alternative transport. I missed my pre booked train.
7 maja 2022
Opinia niezależna
Odpowiedź od DG Cars
Hi James, We haved tried to get in touch using the details provided to confirm some booking details but without success.
Unfortunately we had no cars in the area at the time of your booking, you should have received a phone call from us and i do apologise that this didnt happen.
It is vital that you always give yourself surplus time when making a booking to arrive at any destination. If you have an important appointment, ensure you tell us, so we are aware and advise additional lead time.
What time was your train ?
Normally we like to advise at least 45 minutes travelling time
My day started bad when I thought I had…
My day started bad when I thought I had ordered a dg taxi on my phone app like normal I just happened to check where he was and realised it hadn’t gone through I had an appointment at qmc at 9am it was now 8am panicking I tried to book another eventually they found a driver that driver went above and behind to get me to my appointment the traffic was awful when I got through to qmc I was already late and realised my card wallet didn’t work and had to pay cash I had none the lovely man said just get to your appointment and pay later don’t worry thats what I did the date was may 4 th I was seen at my appointment thanks again
7 maja 2022
Opinia niezależna
Odpowiedź od DG Cars
This is lovely to hear! We hope your appointment went well.
Really upset my taxi never turned up to…
Really upset my taxi never turned up to pick me up from work was booked 22.00pm know 23.14 pm I’m tired just wanted to het home on the bus thank DG. Very much really appreciate
3 maja 2022
Opinia niezależna
Odpowiedź od DG Cars
Hi Louise,
We haved tried to get in touch using the details provided but without success.
Thank you for reaching out to us with your complaint regarding a recent booking you had made with us, we are very sorry to learn that you did not experience service up to our usual high standard.
From the moment we receive your booking we work towards sending your car on time. Bookings are sent to the nearest available driver so we can get to you as efficiently as possible. Our drivers arrive on time for 99% of our bookings.
The day you stated you made a booking with us was Eid and we had a lot less drivers working than normal.
We are very sorry for the inconvenience caused and look forward to giving better service in the future.
Odpowiedź od DG Cars
Thank you for your review Uzma!
Brilliant
Excellent as usual for my usual trip from Kirkby in Ashfield to Bulwell Nottingham. Great safe journey. Nice staff.
30 kwietnia 2022
Opinia niezależna
Odpowiedź od DG Cars
Thanks Rob!
Used the app a few times now
Used the app a few times now. Easier than calling. Never let me down yet. Highly recommended
29 kwietnia 2022
Opinia niezależna
Odpowiedź od DG Cars
Thanks for the feedback Richard
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