Customer service was excellent. Always checking in and never pushed us into purchasing anything. Gave us time to think and come back when decided. Very kind, friendly and welcoming.
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
The sales assistant was so welcoming and very knowledgeable. He gave us space when we needed to discuss things and he made the experience a fabulous one. Nothing was too much trouble for him. He mad... Zobacz więcej
Reakcja na opinię
Barney was amazing! Helped us find the perfect sofa and despite us not being able to purchase for a couple of weeks we came back and waited for him specifically to be available as he was so kind and k... Zobacz więcej
Reakcja na opinię
Relaxed, no pressure sales Emily and the team were polite, informative and very efficient. We were given space (and coffee) when we required some time to reflect and discuss options privately and did... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Sklep meblowy
- Dodatki do mebli
- Sklep z wyposażeniem domowym
- Sklep z meblami do salonu
- Sklep z sofami
- Tapicer
Napisane przez firmę
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Napisane przez firmę
Dane kontaktowe
Stirling Road, Unit 1A, YO30 4XZ, York, Zjednoczone Królestwo
- 0333 999 9849
4,9
Doskonała
4 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Friendly , helpful , informative
Great advice in store from the boys, great service . Andi was knowledgable and helpful , easy purchase , full marks from us :)
5 maja 2026
Odpowiedź od DFS Furniture - York
Good Afternoon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Friendly knowledgeable service
Nice spacious store in York. Andrew was warm and welcoming. He offered assistance without being pushy, and was knowledgeable about care of the sofas.
5 maja 2026
Odpowiedź od DFS Furniture - York
Good Afternoon,
We are really happy that Andrew met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
All really easy!
From start to finish the process was super easy. Delivered on a bank holiday, efficient and took all the rubbish. Really pleased, many thanks for a great service!
4 maja 2026
Opinia niezależna
Odpowiedź od DFS Furniture - York
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Very kind patient and helpful staff and…
Very kind patient and helpful staff and lovely sofa
4 maja 2026
Odpowiedź od DFS Furniture - York
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
Top notch customer service
The sales advisors listened to my needs, didn’t push me for a sale just shared their knowledge and helped me make the right decision. They were very warm and welcoming.
4 maja 2026
Odpowiedź od DFS Furniture - York
Good morning Sophie,
Thank you for sharing your 5* review and that our drivers met your expectations! We hope you love your new furniture
Kind regards,
Lia
DFS Customer Support
Odpowiedź od DFS Furniture - York
Good afternoon,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
We visited many furniture stores and as…
We visited many furniture stores and as soon as we walked in we were hit with the sales patter... Not at DFS, we got a friendly hello and were left to look around. When we were ready Andy was at hand to answer all our questions. Me and my wife are very different when it comes to furniture and what we like, Andy was fantastic explaining all the different options, styles and fabrics. Customer service was great, Cheers Andy
3 maja 2026
Odpowiedź od DFS Furniture - York
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind regards,
Vanessa
DFS Customer Support
Odpowiedź od DFS Furniture - York
Hello,
Thank you for your lovely review.
Kind Regards,
Holly M
DFS Customer Support
Odpowiedź od DFS Furniture - York
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Great sales service
Friendly, efficient service. We told them what we wanted and they made it happen. Great sales service, for which we were very happy.
2 maja 2026
Odpowiedź od DFS Furniture - York
Hello, thank you so much for your review. We are so happy to hear this!
Kind Regards,
Vanessa
DFS Customer Support
DFS - York
I came in to DFS - York today to purchase a sofa. I was helped by Andrew who was so helpful, he asked me if i had seen any online also showed me similar styles for comparison which was nice, extremely attentive to what i was looking for,really kind and patient also as really took the time to answer all my questions and he made sure i was happy with my decision. I was joined by my mum and gradma and he also included them in the conversations which was a nice touch.i am so happy with my new sofa and footstall its my dream sofa. I would highly recommend anyone to speak to Andrew and i will be recommending him to everyone i know. Thank you!
2 maja 2026
Odpowiedź od DFS Furniture - York
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Odpowiedź od DFS Furniture - York
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
Very helpful and guided us to what we…
Very helpful and guided us to what we wanted very friendly and great coffee.
28 kwietnia 2026
Odpowiedź od DFS Furniture - York
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
The service was great
The service was great. All three guys were very helpful. Shout out to Edward who placed my order
27 kwietnia 2026
Odpowiedź od DFS Furniture - York
Good afternoon Julie,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lia
DFS Customer Support
So far so good
So far so good! Only ordered so far but experience at York store was great
27 kwietnia 2026
Odpowiedź od DFS Furniture - York
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Odpowiedź od DFS Furniture - York
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
Customer Experience 10/10
Fantastic service from the moment we walked through the door by Andy! Explained all the options that were available and did his upmost to meet our requirements! I would definitely recommend DFS to anyone who is looking to buy a sofa.
26 kwietnia 2026
Odpowiedź od DFS Furniture - York
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Waiting in for Cushing from a Sofe…
Waiting in for Cushing from a Sofe delivered 4 months ago and the driver just phoned me to say some one forgot to load them on the van and to call their offices, to be completely honest I am not phoning anyone to waste my breath, absolutely disgusting company and would not recommend them to an enemy
26 kwietnia 2026
Opinia niezależna
Odpowiedź od DFS Furniture - York
Good morning Jason,
Thank you for sharing your recent experience with us, we are ever so sorry to hear of the miscommunication today. Unfortunately, as no order reference number has been provided we are unable to locate your order. However, if you would like to discuss this matter further please do not hesitate to contact our Customer Service Team on 0333 9999 777 and choose option 4.
Kind Regards,
Holly M
DFS Customer Support
Very good staff sorted order quickly…
Very good staff sorted order quickly and easily
25 kwietnia 2026
Odpowiedź od DFS Furniture - York
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
The member of staff who helped us was…
The member of staff who helped us was amazing he explained every detail we needed to know gave us time to decide.
25 kwietnia 2026
Odpowiedź od DFS Furniture - York
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.